Wildix Pricing Overview

I like that I’m not tied to my desk. I appreciate that Wildix is continually striving to improve. For many of our smaller customers, the price cannot be beaten, and the feature offered is crazy good, especially for the price. Review collected by and hosted on G2.com.

Sometimes they jump ahead to make things better without first confirming things with partners. This can lead to surprises and unnecessary frustrations. Review collected by and hosted on G2.com.

The wildix flexibility and dynamics within the system are its greatest strength. It far outweighs many other UCaaS solutions because it's so flexible and dependable. We can make a call do pretty much anything imaginable. The features come with a knowledge barrier, so it's important to do the training and study materials, but the service has been a game-changer for our business. Members of the technical team and sales engineers are phenomenal to work with and actively look for solutions with you that are outside the box. We appreciate the level of detail that goes into building the applications and making improvements for security and usability. The services offer a wide range of options for integration with other platforms, excluding a few APIs that are likely hidden/secret. Features such as Stir/Shaken, SMS texting, caller name manipulation, and more make this a complex solution for competitors to match when comparing core functionalities. Most systems do not provide partners with the solutions at their fingertips. Review collected by and hosted on G2.com.

The downsides of Wildix can generally be summed up as them being perceived as an anti-channel, channel-first company. The company will often implement new rules, pricing, procedures, or policies that negatively affect everyone but Wildix without consulting partners and take a "it's our way or the highway" philosophy. Similarly, some directions appear to be heavily influenced by the paid membership in the skewed Gartner Magic Quadrant, leading companies like RingCentral to be falsely positioned as leaders of innovation, which Wildix attempts to match. The hardware from Wildix is okay, but not spectacular, and can be found under different brands at many different companies. Aligning with Fanvil phones with a Wildix logo at a premium price is a problematic approach for the company. Lastly, support can be excellent or bad, and it's a struggle for consistency across departments. Some areas have outstanding employees who put everything they have into their work, whereas other departments seem to be overworked or lack enthusiasm. Review collected by and hosted on G2.com.