WestFax Reviews & Product Details

The ease of use and the fact that we have zero fax issues now with sending and receiving. We had problems managing separate POTS lines, and things became almost unusable when we tried to fax over SIP. After switching to Westfax, things have been straightforward, and the customer support has been hands down some of the best in the tech industry. Review collected by and hosted on G2.com.

The admin interface can be a tad clunky, but it works and allows me to do what I need. It's just not the most polished or fancy admin out there. Review collected by and hosted on G2.com.

Now, I can send and receive faxes right from my desk without dealing with paper jams or wondering if a fax went through. The instant email confirmations are especially clutch—it gives me peace of mind and helps me stay on top of time-sensitive documents.

The setup was smooth, the platform is easy to use, and it’s made our workflow significantly more efficient. Highly recommend WestFax to any team looking to modernize and streamline their faxing process. Review collected by and hosted on G2.com.

could have a more user friendly platform. Review collected by and hosted on G2.com.

I find WestFax incredibly beneficial for my business needs, especially with its efficient feature set that aids in reducing paper use and tracking lost faxes. I particularly love the ability to customize cover letters, as this feature allows for a professional touch while communicating. The organization features, such as creating folders, significantly help in managing and archiving faxes conveniently. I also appreciate the functionality of emailing faxes, which streamlines communication and ensures that the correct department or person receives the messages promptly—saving both time and resources across our multiple locations. Another standout aspect of WestFax is its user-friendliness; the setup and training were straightforward and hassle-free, making the transition from a manual fax machine smooth. These functionalities greatly enhance our operations and contribute to a seamless workflow. Review collected by and hosted on G2.com.

Nothing at this time. Review collected by and hosted on G2.com.

I appreciate the ability to allow users to send emails directly from their computer and receive faxes without needing them to be printed out automatically. The feature that allows users to send emails without us creating separate user accounts for every individual is extremely helpful. This enables us to assign just a small set of staff to manage faxes via a secure portal. I find it beneficial that all users in the district can send faxes easily from their computers or multifunction devices. I enjoy the automatic addition of a cover page to every fax sent via email; the email is transformed into a branded cover page, indicating the fax line from which it was sent, which enhances professionalism and consistency. Also, the integration with Active Directory Sync for user management is super helpful, as it allows the organization to manage access based on AD groups automatically provisioned using OneSync, simplifying user management. Review collected by and hosted on G2.com.

I find it confusing to differentiate between who is a portal user and who can send faxes via email in WestFax. It would be beneficial if portal users were automatically granted the ability to send email faxes or at least have a simple checkbox to enable that functionality. Additionally, the user interface feels very outdated and somewhat clunky, which detracts from the overall user experience. An update to the UI and UX would significantly improve usability. Moreover, the initial setup process was very challenging and time-consuming, which was not ideal. Review collected by and hosted on G2.com.

I appreciate how WestFax provides a reliable solution for electronic faxing, specifically for healthcare organizations and patient referrals. It helps reduce overall paper costs and ensures compliance, which is crucial in our field. The enhanced reliability of e-faxing over traditional faxing methods is a huge benefit for us. I love that WestFax is consistent and offers great customer support, which makes any issues easier to handle. Having access to two methods for faxing, including through their web portal, is quite convenient. Additionally, the ability to set up fax-to-email settings is incredibly helpful, as it allows our staff to retrieve and send faxes more effectively. The simplicity of use is another factor I enjoy, as anyone familiar with sending emails can easily send e-faxes through WestFax. The integration with Outlook further enhances our communication workflow. It's these aspects that make WestFax an invaluable tool for our organization, and why I would highly recommend it. Review collected by and hosted on G2.com.

I dislike how the WestFax web portal can be laggy and tends to freeze when navigating through different menus. This causes the system to hang sometimes, hindering the ability to send faxes or read the fax inbox efficiently and slowing down productivity. When the portal freezes, users cannot click on any options and are forced to refresh the website, which can be frustrating during critical tasks. Review collected by and hosted on G2.com.

I really appreciate the ease of use that WestFax offers. It's fantastic that it accommodates staff with varying levels of technology proficiency, making training straightforward and efficient for everyone. The system's usability allows us to save on paper and seamlessly manage operations directly from our desks, which is a significant advantage for our organization. Moreover, the history-saving feature is incredibly convenient. Without needing to generate reports, I can effortlessly check the details of when and what was sent, and confirm its transmission. This capability is exceptionally helpful in quickly addressing inquiries about fax transmissions. Additionally, setting up and getting started with WestFax was remarkably easy, probably the simplest implementation process I've encountered in a long time. Overall, these aspects contribute to a very positive experience with WestFax. Review collected by and hosted on G2.com.

I think the setting up of users could be a little bit clearer. But once you know how to do it, it's okay. Review collected by and hosted on G2.com.

I really appreciate how WestFax integrates seamlessly with our internal system, allowing us to efficiently send and receive faxes as part of our case management and precertification processes. This integration significantly enhances our daily productivity, enabling us to complete more work. I find the reliability of the fax transmissions commendable, as we've encountered no issues with faxes being sent and received correctly. In instances where a fax does not go through, WestFax provides a detailed list explaining the failure, such as when a number isn't a fax line, allowing us to quickly rectify and resend documents. Additionally, the initial setup of WestFax was straightforward and easy, which further added to the positive experience. Overall, I'm extremely satisfied and highly recommend WestFax, as evidenced by my willingness to rate it a perfect 10 for recommendations. Review collected by and hosted on G2.com.

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I use WestFax primarily as a faxing portal, and I've found it exceptionally beneficial in a few key areas. The platform has resolved prior costs issues we experienced with another provider, making it a cost-effective option for our operations. WestFax also excels in aligning with regulatory requirements such as HIPPA, thanks to its single sign-on (SSO) capabilities and fax line-centric management. One of the standout features for me is the visibility it provides into our operations. This allows me to manage backend processes efficiently, and the collaborative setup we had with the WestFax team was completed swiftly. The visibility into permissions for groups and individuals, along with real-time feedback on outgoing and incoming faxes, greatly aids in testing and managing the system effectively. Furthermore, the integration with our proprietary system via API has allowed us to automate workflows seamlessly. Overall, the supportive features and the ease of setup after understanding organizational needs have impressed me the most. Review collected by and hosted on G2.com.

There are some improvements needed in the Print Driver around cover sheets and defaults set for all our users. Review collected by and hosted on G2.com.

I like that WestFax is reliable and just works without any concerns about failures or malfunctions. I find it dependable because it always performs as expected, which means I don’t have to worry about it not functioning properly at any time. This level of reliability gives me peace of mind, knowing that the fax services are consistently available. Additionally, the straightforward fax sending and receiving capabilities of WestFax are very valuable to my company. It simplifies our communication with clients by ensuring that faxes are sent and received smoothly, allowing our business processes to operate efficiently. Review collected by and hosted on G2.com.

I find the admin graphic user interface of WestFax clunky and a bit redundant. It should be simplified, perhaps consolidated into a single page, to make navigation easier. This would allow me to make changes and adjust settings with just a couple of clicks, rather than having to search around to locate everything. I'm also disappointed with the user setup process; when I first started, I had to add about 50 users individually because there was no option to import everyone’s settings all at once. This made the initial setup quite challenging. Review collected by and hosted on G2.com.

I really appreciate the ease of administration offered by WestFax, which makes managing faxing needs across all departments in our organization straightforward. The administration portal is intuitive and user-friendly, allowing me to quickly enable or disable services as needed without any hassle. The balanced cost structure is another significant advantage, as it provides us with a stable monthly bill that remains consistent, even during high-volume faxing months. This predictability eliminates any unexpected financial surprises, which is highly valuable for budgeting. Additionally, WestFax integrates seamlessly with our existing Toshiba copiers, allowing us to scan and fax documents directly, which means we don't have to invest in additional equipment. The simplicity and quickness of the initial setup were impressive too, as we were able to implement the service and prepare for number porting in just about ten minutes. Overall, the service works flawlessly, providing both functionality and integration without complications. Review collected by and hosted on G2.com.

I did not like how long it took to port numbers. Review collected by and hosted on G2.com.