SoftLab Reviews & Product Details

Easier to cross train users and easy to learn various soft programs, such as soft labs/soft path. Review collected by and hosted on G2.com.

It can be overwhelming to learn at first, since there are multiple ways to do multiple things. In other words, there are many options to choose from. Review collected by and hosted on G2.com.

I like the seamless transition of orders from Epic EMR to the SoftLab system. Review collected by and hosted on G2.com.

I dislike how the program interacts with office printers. Review collected by and hosted on G2.com.

I love how easy it is to add tests on within the computer, and from there the computer system automatically uploads the orders to the line with little to no effort on my part. Review collected by and hosted on G2.com.

There isn't a lot to dislike; however, sometimes the orders can be locked if another user is accessing the same patient information, which is more of an inconvenience. This can become an issue if someone leaves the computer/patient tab open and then begins working on other orders. That being said, that is more of a human error than software issue, and issues typically resolve themselves.

Another aspect I dislike about softlab is the fact that their is little to no communication among physician orders. Let me explain, around change or shift for the Hospitalists, there is typically an upwards tick in the sheer volume of tests ordered for patients. However, many of these tests have already been run just hours ago, and the nurses all have access to the results, but not every doctor taking care of a patient may be aware that a CBC or BMP (for example) may have just been run or even resulted right before they clocked in. I guess what I'm trying to say is, if one doctor orders a test for a John Doe at 2am and then goes home, and the next physician comes in at 4am, they may order the exact same test on a patient without seeing that the test was just run. As a phlebotomist, I think we could benefit by seeing exactly what test and what doctor ordered the test on our handhelds (connected to softlab) so we can at least advocate on the patients behalf, or at the very least, the software should automatically forward or upload results to a patients chart, and sync that information to all of their health care providers and not just one physician . Or maybe that already happens and some doctors don't read through the entire chart before reordering tests. Review collected by and hosted on G2.com.

So far, the program has been extremely user friendly, although the interface design seems very basic/old-school, so it's not exactly appealing. However, that's just on the surface. When using the program, it is actually quite versatile and easy to maneuver. No major issues encountered so far! Review collected by and hosted on G2.com.

Just the appearance, it has an old computer interface appearance, but that's just on the surface. It's otherwise very user friendly. There are some limitations to the search functions that prevent us from performing more generic searches when we need to. Review collected by and hosted on G2.com.

The flexibility to configure the settings to your liking. Very detail oriented. Review collected by and hosted on G2.com.

Not so user friendly. Hard to troubleshoot. Most of the system is old/quite dated. Review collected by and hosted on G2.com.

Easy navigation very user friendly to receive samples and verify results Review collected by and hosted on G2.com.

Nothing at the moment since I’ve used it Review collected by and hosted on G2.com.

Ability to perform multiple tasks in one program such as cataloging, tracking, and workstation redirection from one facility to another. Review collected by and hosted on G2.com.

Learning curve, some instruction needed to master. Review collected by and hosted on G2.com.

The number of customization options you get really steals the show. Multitasking and portability is another great feature. Once you get familiar with the software, it's really easy to use. Review collected by and hosted on G2.com.

The software is not very intuitive at the start. You have to have some tutorials in order to begin with the software. Review collected by and hosted on G2.com.

Soft was a major step forward at my institution, which had not updated its software in decades. It is easy to interface with for everyone familiar with Windows. Review collected by and hosted on G2.com.

It can be hard to follow labs that lead to other labs when reporting results. Review collected by and hosted on G2.com.

Ease of use for the core lab package. Ordering page is fairly easy and self explanatory. Resulting page is easy to read, as well as the interim report. Review collected by and hosted on G2.com.

SoftBank. Headache and hassle to use and to teach. Desperately needs updating to make user friendly. Review collected by and hosted on G2.com.