1. [Home](https://www.g2.com/) 2. ... 3. [Online Fax Software](https://www.g2.com/categories/online-fax) 4. [WestFax Discussions](https://www.g2.com/products/westfax/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_7dc2e23dc9bbc80068bbfde536ac5451/westfax.png "Product Avatar Image") ](/products/westfax/reviews) [ WestFax ](/products/westfax/reviews) (31)4.8/5 WestFax is an enterprise-grade cloud fax and document delivery platform built for regulated industries, enabling organizations to send, receive, and automate fax workflows with unmatched delivery performance, compliance, and integration flexibility. Designed for healthcare, government, legal, and financial services, WestFax delivers secure, reliable faxing through a cloud-first architecture backed by expert U.S.-based support. WestFax offers multiple delivery options—secure web portal, email-to-fax/fax-to-email, REST API, and MFP/print drivers—making it easy to integrate into existing IT environments without costly re-platforming. Centralized administration includes granular user roles, audit trails, retention policies, and eDiscovery-ready exports. Elastic capacity, number porting, and enterprise SSO ensure the platform scales with business needs. Key features and benefits include: High delivery success rates through carrier-grade routing, smart retries, and proactive monitoring Compliance and security with HIPAA alignment, BAAs, encryption in transit/at rest, IP allowlists, and detailed audit logs. Flexible integrations with Microsoft 365, Teams, Outlook, EHR/RCM systems, SFTP/folder watch, and APIs. SLA-backed reliability with transparent pricing, predictable billing, and zero hidden fees. U.S.-based senior support delivering fast, knowledgeable assistance for regulated IT environments. AI-powered automation for OCR, document classification, and rules-based routing into downstream systems. By combining compliance-grade security, SLA-driven uptime, and integration versatility, WestFax helps enterprises achieve higher fax completion rates, streamline document workflows, and reduce operational costs. Whether deployed as a standalone secure fax service or embedded into existing applications, WestFax provides the delivery performance, transparency, and support that mission-critical organizations demand. Show More * * * ### 90.0 Nps Score Already have WestFax? ### All WestFax Discussions Search Most CommentedMost HelpfulCommon QuestionsNewest All DiscussionsDiscussions with CommentsCommon QuestionsDiscussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Common Questions Newest Filter by All Discussions Discussions with Comments Common Questions Discussions without Comments ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • about 3 years ago More Options - [ # What is WestFax used for? ](/discussions/what-is-westfax-used-for) What is WestFax used for? 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