Good product and reliable to use. We are very satisfied. Review collected by and hosted on G2.com.
The servers and database that you need prepare for installation. Review collected by and hosted on G2.com.
I like that it reduces manual security busywork and gives visibility across environments. its clear and easy to use. Review collected by and hosted on G2.com.
Sometimes there are TOO many alerts, which some of the team struggles to determine what matters as a priority first. Review collected by and hosted on G2.com.
Network discovery and vulnerability detection is working as expected. Review collected by and hosted on G2.com.
It is working enough for our org needs. Interactive mode to override version detection results for every port is used a lot. Review collected by and hosted on G2.com.
RapidFire Tools stands out for its ability to streamline complex IT assessments and audits. The automated data collection and reporting features enable us to produce comprehensive, client-ready documentation with very little manual work. I particularly value how seamlessly it fits into MSP workflows, whether we are pinpointing security vulnerabilities, creating compliance reports, or assisting with onboarding tasks. The platform’s user-friendly interface, flexible templates, and practical insights make it an invaluable resource for both technical staff and those working directly with clients. Review collected by and hosted on G2.com.
While RapidFire Tools is undoubtedly a powerful platform, there are certain aspects that could benefit from improvement. The user interface, although functional, sometimes appears outdated and can be unintuitive, particularly for newcomers who are trying to navigate complex reports or settings. Furthermore, customization options for branding or report formatting are somewhat restricted unless manual workarounds are used. Performance may also experience slight slowdowns when handling large datasets or conducting multiple scans at once. Nevertheless, these concerns are relatively minor when weighed against the overall value the tool delivers. Review collected by and hosted on G2.com.
It offers a thorough scanning for a wide range of vulnerabilities, making it an excellent tool for identifying potential security issues. With a simple user friendly interface, makes it simple to use for beginners (like for our helpdesk techs) and experienced users. The reporting features provide really in-depth actionable reports that give us detailed information that not only explains the vulnerability, but helps us to share the justification for the billable time it would take to correct the vulnerability. I haven't had to use customer support very often but when we have, it's been pretty good with timely and educated responses. Review collected by and hosted on G2.com.
Probably the least disliked part is false positives, which is common in all scanners. False positives lead to wasted time with unnecessary investigations. With time we can reduce the noise of false positives by tweaking Vulscan, but it's still something that I wish it would improve on (which I imagine they actively are doing). Other than that, the cost is sometimes harder for our much smaller customers. Review collected by and hosted on G2.com.
Easy to deploy and implement, local agent deploy is easy. It's cheap. Review collected by and hosted on G2.com.
Scans and local agent miss many vulnerabilities. Local agent only reports on windows patches missing, doesn't work on Mac or Linux. More conscious clients knew about some vulnerabilities before we did. Scanners are slow and unreliable. Reporting does not cut mustard for more mature security depts (can't assign SLO, no report on Vul age). Support is non-existent if anything is needed about Tier 1. Ticket generation frequently doubles or triples up with no fix from support. We lasted 1.5 years and ended up moving to Qualys. Review collected by and hosted on G2.com.
Easy to setup.
Good integrations into other Kaseya products.
Low cost compared to other products.
Customer support is quick to respond when dealing with basic issues.
Semi regular features updates bringing in extra functions. Review collected by and hosted on G2.com.
Over complicated interface at times which results in some things being buried in menus which aren't natural.
Lack of agents means that it doesn't scan devices correctly which greatly reduces the number of detections compared to other competitors that use agents.
Support quick to bury heads when you raise any complicated issues which then turns into a war of attrition to actually get support. Review collected by and hosted on G2.com.
Vulscan is a scalable and reasonably priced solution for entry to the market. Review collected by and hosted on G2.com.
Vulscan is OpenVAS reskinned. They have foregone common practices such as CVSS scores and overhauled it with their own risk ratings that are rarely accurate and frequently overstating risk. Very often they will overstate the risk rating or will include vulnerabilities for something that is not actually a vulnerability (ie a website has a vulnerability if x y or z are used in code and they are not but will be included in the vulnerability anyway). The biggest issue is the vulnerabilities do not auto resolve and you have to manually mark vulnerabilities as accepted, mitigated or a false positive. In reports there are sections for resolved vulnerabilities that the data does not feed to. Review collected by and hosted on G2.com.
It's cheap and does the job. It can do recurring reporting that are sent directly to your clients every month. Has good forms for audits and works generally well Review collected by and hosted on G2.com.
Reports are old looking and customization is minimal,but the real big problem is Kaseya which owns RFT. It has to be the worst company to deal with and I'm including At&t and Bell Canada. You sign for one price and get billed about 4 times that amount, when you speak to someone they say they are going to call you back which they never do. And then after you paid, you find out that things they promised to you are not actually working now but are "coming soon". Some features where coming soon for the last year and a half but when they sold it to us, it was supposed to already be ready. I could go on and on and on but the jist of it: the product works for the price but don't ever consider it for as long as kaseya is in the mix. Review collected by and hosted on G2.com.
VulScan is easy to deploy and requires no troubleshooting. The integration into existing solutions of Kaseya like AutoTask works flawlessly. Configuring the vulnerability scans is also very easy and straight-forward.
The generated reports are well received by our customers.
The overall customer support is good. The support responds quickly and generally seems knowledgeable. The product owner of VulScan gives partners the opportunity to schedule a call with him at any time and is ready to listen to constructive feedback. Review collected by and hosted on G2.com.
The management of vulnerabilities and keeping track of them is quite tedious and you very quickly lose track of the status of individual vulnerabilities. Vulnerabilities that are not detected for multiple scans are not automatically resolved. This has to be done manually.
The performance of the portal is very poor and loading the list of vulnerabilities of a large company with a long history of vulnerability scans takes forever.
The product owner has confirmed that they are actively working on addressing these issues.
It should be noted that VulScan only relies on the Community Feed of GreenBone which offers limited visibility compared to the Enterprise Feed or other solutions. Review collected by and hosted on G2.com.
Averages based on real user reviews.
2 months
13 months
7%
