Userflow Reviews & Product Details

I really like the onboarding checklist in Userflow because it gives users a starting place without any in-person handholding. It helps them know exactly what to do when they start with our platform. The surveys (which you can link to event-based triggers) are great too because they allow me to get feedback from members right when they do something important. I love Userflow's resource center and their AI assistant, which is trained on my knowledge base and is super helpful for answering customer questions. The in-product AI assistant has dramatically reduced our support case load, and members love it because they get immediate assistance. The initial setup was super easy, taking my developer less than an hour to link it up to our product. I also appreciate their analytics; even though we primarily use Mixpanel for the rest of our platform, I do like using their analytics for reviewing flow performance. Userflow's HubSpot and Mixpanel integrations make my life a lot easier. Overall, when I was originally reviewing other similar platforms, I came to the conclusion that Userflow is the best budget option for smaller companies like ours, and years later, I stand by that choice. Userflow has absolutely exceeded my expectations and I have been very happy with their service and product improvements over the years. Review collected by and hosted on G2.com.

I feel that some of the survey options in Userflow could use a little bit more flexibility (like a ranking question type and an easier way to do logic branching). But, honestly, overall, it's pretty good. I use it as my primary in-product survey tool. Review collected by and hosted on G2.com.

I love the ease of use of Userflow, which makes creating instant flows and announcements simple. The integration with other tools like Slack, Intercom, and Claude is fantastic, allowing us to provide robust targeting using a 360-degree approach. The new MCP server capabilities for analytics provide quick insights that help us target users effectively. Also, the initial setup was pretty fast, taking just a couple of days to go live. Review collected by and hosted on G2.com.

I think more integration with other tools would be great, especially the ability to send marketing emails. Userflow already does a great job of segmentation, but I'd love to connect our email provider directly, so we can create flows that send emails based on triggers. This would allow us to send congratulations emails or offers and promotions directly when users qualify for a new segment. Review collected by and hosted on G2.com.

Userflow's platform is incredibly intuitive and easy to use, which sold me immediately. Compared to other software's I've trialed, I don't think I've ever hit a single bug on Userflow. Their platform is seamless, and whenever I do have questions their support team responds quickly and with great detail. They integrate seamlessly with our Hubspot instance, and all for a fraction of the cost of competitors. On top of it all, they are constantly adding more features and sharing detailed information about how to implement them. Review collected by and hosted on G2.com.

The only thing that was a little hard for our team is that we needed to devote Engineer time at the beginning to get Userflow integrated with our product. Overall not a huge deal, but depending on our team's bandwidth could have been a blocker. Review collected by and hosted on G2.com.

The learning curve is pretty fair, specially if you already had experience with other tools such as Userflow. The UX of the Flow builder is really good, such as other assets. The possibility to sync user and company attributes with Hubspot is also very useful to our routine in Lifecycle Marketing at Nuvemshop Review collected by and hosted on G2.com.

The fact that flows with Current Time setting set to end does not unpublish by itself is pretty annoying, because you need to review and unpublish manually from time to time. The UX in the segments area is not very flexible, so if you use like bigger name tags you can't really read it properly. Also you can't update data attributes by csv upload Review collected by and hosted on G2.com.

I like the ease of use of Userflow and the ease of connecting workflows. You can create any kind of guided tour by leveraging its features and ensure that customer onboarding is seamless. The checklist functionality allows for step-by-step completion of certain criteria, giving complete knowledge to the customer about what we want them to learn. Additionally, it was pretty easy to set up; it just involves embedding a small JavaScript on the application where we want to run Userflow, and it segments the right audience so only the necessary flows are shown to them. Review collected by and hosted on G2.com.

There is nothing to dislike about the product. It is one of the fantastic product that I have ever used. What lacks is an on-call support. If that is brought in, the support experience can be better for the Userflow admin. It can seamlessly have the issues resolved in case if anything encounters. Review collected by and hosted on G2.com.

I use Userflow to drive self-serve among our customers with guided tours on new features and common step-by-step processes. The AI assistant chat bot is really good as it's able to answer questions raised from our customers super quickly and deflect them away from our support. The Guided Tours are really good; they can be used in a lot of different ways, whether it's showing off new features or guiding someone through a usual process. They have allowed us to drive adoption on new features, as users can be shown a short guided tour giving an overview of the feature and why they might use it. The initial setup of Userflow was really easy and straightforward. I was able to jump straight in and build within Userflow, and getting it into our product was quick and relatively pain-free. Review collected by and hosted on G2.com.

Sometimes the flow builder can be a bit tricky to use. Recently, I've had issues with the browser plugin that is used to create the flows. It can also be quite a lot of work to test and validate flows to make sure they still work correctly because if you have a product that is regularly updated, things may be moved, and you'll need to keep reviewing and testing. I think the look of flows within a Resource Centre could be improved. It would be good if you could add bespoke icons against them to help with clear categorization and visuals for the end-user. For the AI Assistant in particular, there's a whole load of information, but it may not be quick to digest. Being able to build your own dashboard view would be useful. Review collected by and hosted on G2.com.

I find Userflow really easy to use and set up. It's also pretty configurable, allowing me to match it with our branding, which makes it convenient. The flows are pretty good to set up, especially with the new automatic flow generator, which cuts the time of setting up new product tours in half and lets me just click through the app. Review collected by and hosted on G2.com.

Sometimes it misses the tooltips, and it seems to require quite a bit of babysitting to match it with releases. As the app changes, I have to go and update those as well. It does have alerts you can setup to monitor this problem. Review collected by and hosted on G2.com.

As a small team, we have found the reporting and analytics to be super helpful in capturing user behavior and engagement. It's easy to setup the triggers and put together dashboards of behavior over time. We also use the Embed and Announcement features quite a bit for product releases and notifications. Review collected by and hosted on G2.com.

It would be helpful to embed outside PDFs and I'd like more guidance on how to actually implement some of the new features. Review collected by and hosted on G2.com.

Userflow is very easy to create flows and allows you to do so without coding. Review collected by and hosted on G2.com.

Some UX elements are difficult to identify Review collected by and hosted on G2.com.

I liked how Userflow make it easy to create in-app guide and onboarding flows without extensive coding. The initial setup was instant, which was a big point. Review collected by and hosted on G2.com.

I find the advance analytics lacking. Review collected by and hosted on G2.com.