# Userflow Reviews **Vendor:** Joincube, Inc. (DBA Beamer) **Category:** [Digital Adoption Platforms](https://www.g2.com/categories/digital-adoption-platform) **Average Rating:** 4.8/5.0 **Total Reviews:** 115 ## About Userflow Userflow is a Product Adoption Engine built for customer-obsessed SaaS teams running self-serve products. Many teams rely on engineering to ship in-app onboarding, announcements, and user education, slowing iteration and limiting visibility into what drives activation. Userflow removes those bottlenecks with a flexible, AI-powered platform for in-app onboarding and in-app guidance that helps turn users into champions. Build product tours, onboarding checklists, surveys, feature announcements, and a customizable resource center without code. Personalize experiences by behavior or segment to drive product adoption and feature adoption across the entire lifecycle. Userflow goes beyond surface-level guidance. Real-time product signals power segmentation, targeting, and continuous optimization. With built-in analytics and product analytics integrations— including Amplitude, Mixpanel, and cohort sync via Segment— teams can stream events, sync cohorts, and measure impact without stitching together multiple tools. The AI Assistant integrates with help center search (including Intercom and knowledge bases) to provide contextual, in-app answers while reducing support volume. Userflow installs as a lightweight layer on top of your app and supports modern data workflows with event streaming, two-way integrations, and CRM sync, helping teams close the loop between insight and action. Whether you’re improving trial-to-paid conversion, scaling onboarding across personas, or optimizing feature adoption in a complex product, Userflow helps teams move from guesswork to guided, measurable growth. Learn more at userflow.com. ## Userflow Pros & Cons **What users like:** - Users praise the **ease of use** of Userflow, allowing quick onboarding and engagement for non-technical staff. (7 reviews) - Users rave about the **excellent customer support** provided by Userflow, highlighting their fast and friendly assistance. (3 reviews) - Users highlight the **easy implementation** of Userflow, enabling quick changes and flexibility in their projects. (3 reviews) - Users praise Userflow's **easy setup** , enabling quick onboarding and efficient use by non-technical staff. (2 reviews) - Users appreciate the **flexibility** offered by Userflow, enabling quick implementations and customizability for their products. (2 reviews) - Users commend Userflow for its **intuitive design** , making onboarding easy and enjoyable with engaging components and customization. (2 reviews) - Users enjoy the **extensive customization options** in Userflow, enhancing their overall experience with the product. (1 reviews) - Customization Options (1 reviews) - Documentation (1 reviews) - Integrations (1 reviews) **What users dislike:** - Users find the **missing functionality** in Userflow limits access to important knowledge base articles behind logins. (2 reviews) - Users desire more **difficult customization** options in Userflow, though they still value its overall benefits. (1 reviews) - Users find the **pricing for the pro plan** of Userflow to be somewhat high and a potential drawback. (1 reviews) - Users find the **limited functionality** of Userflow's AI too automated, lacking needed specificity for diverse user journeys. (1 reviews) - Users express concerns over **poor reporting** , highlighting the need for enhanced analytics capabilities in Userflow. (1 reviews) - Reporting Issues (1 reviews) ## Userflow Reviews ### 1. Boosts Support Efficiency with Intuitive Guided Tours **Rating:** 4.0/5.0 stars **Reviewed by:** Quincey L. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 14, 2026 **What do you like best about Userflow?** I use Userflow to drive self-serve among our customers with guided tours on new features and common step-by-step processes. The AI assistant chat bot is really good as it's able to answer questions raised from our customers super quickly and deflect them away from our support. The Guided Tours are really good; they can be used in a lot of different ways, whether it's showing off new features or guiding someone through a usual process. They have allowed us to drive adoption on new features, as users can be shown a short guided tour giving an overview of the feature and why they might use it. The initial setup of Userflow was really easy and straightforward. I was able to jump straight in and build within Userflow, and getting it into our product was quick and relatively pain-free. **What do you dislike about Userflow?** Sometimes the flow builder can be a bit tricky to use. Recently, I've had issues with the browser plugin that is used to create the flows. It can also be quite a lot of work to test and validate flows to make sure they still work correctly because if you have a product that is regularly updated, things may be moved, and you'll need to keep reviewing and testing. I think the look of flows within a Resource Centre could be improved. It would be good if you could add bespoke icons against them to help with clear categorization and visuals for the end-user. For the AI Assistant in particular, there's a whole load of information, but it may not be quick to digest. Being able to build your own dashboard view would be useful. **What problems is Userflow solving and how is that benefiting you?** I use Userflow to drive self-service with guided tours and an AI assistant, reducing support inquiries. It helps users understand new features quickly, while the AI provides fast answers, boosting user confidence. **Official Response from Lauren Smith:** > Hi Quincey, Thanks so much for the thoughtful review and detailed feedback! We’re really glad to hear Userflow has helped drive self-serve adoption, reduce support load, and make it easier for users to learn new features with guided tours and AI-powered assistance. It’s also great to hear setup felt quick and painless for your team. We especially appreciate the candid feedback around flow maintenance, Resource Center organization, and dashboards. On that last point (good timing 😊) we actually launched dashboards just a few weeks ago, and we’d love for you to check them out: https://help.userflow.com/docs/dashboards Your feedback around browser extension reliability, easier flow validation/testing, and richer Resource Center organization is incredibly valuable as well. Someone from our Product or Customer Success team will reach out soon. We’d love to learn more about your workflow and how we can continue improving the experience for your team. Thanks again for being part of the Userflow community! ### 2. Seamless Setup, Intuitive UI Enhances Workflow **Rating:** 5.0/5.0 stars **Reviewed by:** Boris O. | Senior Product Growth Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** May 12, 2026 **What do you like best about Userflow?** I really like using Userflow for sending in-app notifications, showing pop-up messages, and conducting surveys like customer effort scores and net promoter scores. These features help us collect important feedback from users and guide them through onboarding with useful tours. Userflow has made our lives easier - it's seamless to set up hundreds of notifications, and everything works logically. The UI is intuitive and everything just works seamlessly, making it really easy to use. I appreciate how Userflow integrates well with other tools like Amplitude and Zapier, automating workflows and helping us manage user interactions efficiently. Overall, it makes it a breeze to manage user engagements and understand what our product offers. **What do you dislike about Userflow?** Nothing. I'm happy with everything. **What problems is Userflow solving and how is that benefiting you?** I use Userflow to create guided tours, send in-app notifications, and collect user feedback. It helps onboard new users, understand their struggles, and communicate effectively. It's seamless to set up and makes our lives easier compared to clunky tools we used before. **Official Response from Lauren Smith:** > Thank you so much for the thoughtful review, Boris! We’re thrilled to hear that Userflow has helped streamline onboarding, in-app communication, and feedback collection for your team. Making it easy for teams to launch and iterate on in-app experiences without added complexity is exactly what we aim for, so it’s great to hear the intuitive setup and integrations with tools like Amplitude and Zapier have made a meaningful impact. We especially appreciate you highlighting how seamless the experience feels day to day. Helping teams move faster, better understand user behavior, and guide users more effectively is a huge part of what we’re building toward. Thanks again for taking the time to share your experience and for being part of the Userflow community! ### 3. Simplifies Onboarding with Clear, Easy Step-by-Step Guidance **Rating:** 4.5/5.0 stars **Reviewed by:** Saurabh N. | Frontend Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2026 **What do you like best about Userflow?** It makes our onboarding flows very simple as we can give multiple steps of explanation, and it’s really easy for clients to understand our product. One of the unexpected benefits is that now the customer success team does not need to spend so much time with clients to explain the features. Userflow is much better for integration as compared to the other tools we have used. **What do you dislike about Userflow?** nothing as such for now. hoping that few more features could be available soon **What problems is Userflow solving and how is that benefiting you?** Userflow helps us set up in app guides and tours for end users ### 4. Simplified Onboarding, Enhances User Engagement **Rating:** 4.5/5.0 stars **Reviewed by:** Marcus P. **Reviewed Date:** January 14, 2026 **What do you like best about Userflow?** I find Userflow really easy to learn, especially when it comes to building flows or launchers. It's still early days for us, but I love how we can put this in front of our less-technical support staff and get them up and running really fast, building content. This ease of use is a big plus since our engineering department is always super busy. Our support team is more engaged and proactive in dealing with frequently requested support issues, feeling a lot more ownership and involved in the ongoing success of the company. The initial setup was really easy, and our engineers found the technical documentation really easy to follow. It's been great to clearly see what's in staging versus what's published in production and get used to it in a staging environment. **What do you dislike about Userflow?** We can only point Userflow at our public facing HubSpot knowledge base articles, but we do have articles behind the login, and so that is something that's not working too good for us at the moment. **What problems is Userflow solving and how is that benefiting you?** I use Userflow to help our customers understand our SaaS product better and discover features often missed. It highlights new features and bug fixes to users. **Official Response from Lauren Smith:** > Thank you so much for taking the time to share such a thoughtful review, Marcus! This means a lot to our team. It’s fantastic to hear that Userflow has empowered your support team to build and own content without having to rely on engineering. That cross-functional ownership is exactly what we’re aiming for, and we love hearing that it’s making your team more proactive and engaged. I’m also really glad the setup experience and documentation worked smoothly for your engineers, and that staging vs. production clarity has been helpful. On your feedback about linking to gated knowledge base content—that’s a really fair callout. I just shared your input with our product team and as we continue to explore better support for more complex documentation setups like yours, we may reach out for additional feedback. This type of input is exactly how we continue improving the product, so we really appreciate you taking the time to share your thoughts :) Thanks again for being a customer, and we’re excited to grow alongside you! Please don’t hesitate to reach out anytime if there’s more you’d like to see. -Lauren ### 5. Highly Customizable, Easy Onboarding Solution **Rating:** 4.5/5.0 stars **Reviewed by:** James G. **Reviewed Date:** January 05, 2026 **What do you like best about Userflow?** I like Userflow for its broad range of customizability options, all behind an easy-to-use platform. It enables me to be far more flexible in the way I work and make changes quickly. The auditing of checklists, flows, and guides is great as it facilitates targeted support and assistance. I also appreciate how Userflow integrates with UserWay, a translation tool, allowing me to give support and guides in different languages. The initial setup of Userflow was very easy, which was a plus. **What do you dislike about Userflow?** Making flows with AI proved to be a little too automated and lost some specificity that we required. Perhaps a prompt to advise using it for simple user journeys with one pathway, not ones with different options. **What problems is Userflow solving and how is that benefiting you?** I use Userflow to improve web accessibility and site navigation during client onboarding. Its customizable platform provides flexibility and swift adaptations. Auditing checklists and guides help target support more effectively. **Official Response from Lauren Smith:** > Thanks so much for the thoughtful review, James! We really appreciate you taking the time to share this. It’s great to hear that Userflow’s flexibility and ease of setup are helping you move quickly and support your users more effectively, especially during onboarding. We’re also glad the auditing tools and multilingual support are making it easier to deliver more targeted guidance. And thank you for the honest feedback on AI flow creation via Smartflow. That feedback is really helpful. You’re right that it currently works best for simpler, more straightforward journeys, and your suggestion around setting clearer expectations is a great call. That’s something we’re actively looking at as we continue to improve it, and I have already shared your feedback directly with our product team. Thanks again for the feedback and for using Userflow. It genuinely helps us make the product better. 🙏 ### 6. Effortless Tour Creation for the Whole Team **Rating:** 5.0/5.0 stars **Reviewed by:** Arlo B. | Systems and Tech Support, Small-Business (50 or fewer emp.) **Reviewed Date:** December 22, 2025 **What do you like best about Userflow?** How easy it is to create the tours, no coding is needed which means multiple members of the team can edit or add anything they need to if I'm off (sole creator of the tours)! It's also so easy to implement Userflow into the platform. Special shoutout to Maria who is a CSM at Userflow - she's honestly been amazing! **What do you dislike about Userflow?** To be honest I don't really find anything unhelpful or to dislike about Userflow. **What problems is Userflow solving and how is that benefiting you?** We were finding that our CSM and Sales Manager were spending a lot of time training new users when they were onboarding so Userflow has reduced that massively and therefore freed up resources massively for our team. It has also cut out questions in emails regarding certain areas on our platform as our users can now just do a tour if they need guidance with anything. **Official Response from Lauren Smith:** > Thank you so much for the thoughtful review, Arlo! We’re thrilled to hear how easy it’s been for your team to create and manage tours without code, especially knowing it’s helped you scale onboarding beyond a single owner. That’s exactly the kind of flexibility we aim to deliver. It’s also great to hear that Userflow has helped reduce the time your CSM and Sales teams spend on training and support, while giving users instant guidance right when they need it. And we’ll be sure to pass along the shoutout to Maria. She’ll be so happy to hear it (and we agree—she's amazing!). Thanks again for taking the time to share your experience. We’re grateful to be part of your onboarding journey and excited to keep supporting your team as you grow! -Lauren (Head of Marketing) & the rest of the Userflow team ### 7. It's now a tool I can't go without! **Rating:** 5.0/5.0 stars **Reviewed by:** Karine D. | Product Owner, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** April 01, 2025 **What do you like best about Userflow?** I like the flexibility it does provide. It's always easy to implement new things to our product with Userflow. **What do you dislike about Userflow?** That we can't report on Analytics. It would be very nice to have more reporting capability. **What problems is Userflow solving and how is that benefiting you?** Communicating with our client. It's now very easy to make sure our client is aware of what's happening behind the scene and make sure they are all up to dates with all of our updates. **Official Response from Lauren Smith:** > Hi Karine, thank you so much for the kind words! We’re thrilled to hear Userflow has become a tool you can’t go without, and that the flexibility is helping you quickly roll out updates and keep your clients informed. We really appreciate the feedback on analytics and reporting as well. That’s an area we’re actively investing in (we just launched FlowAI Insights last week!), and input like yours helps shape where we go next. If you’d like help getting more out of the reporting that’s available today, or want to share more context on what you’re missing, our team would love to help. Just reach out to support@userflow.com Thanks again for taking the time to share your experience! -Lauren, Head of Marketing, Userflow ### 8. Lean, Simple, Robust. With Userflow everything is easy to ship, and adequately complex **Rating:** 5.0/5.0 stars **Reviewed by:** Yılmaz Doğan A. | Growth Product Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 30, 2026 **What do you like best about Userflow?** Lean, simple, and robust. It is easy to ship and adequately complex. **What do you dislike about Userflow?** I'd appreciate it if it's more customizable, but still, I don't see this as a deal breaker when compared with its benefits. **What problems is Userflow solving and how is that benefiting you?** It enables me to reach my users fast without requiring developer cost **Official Response from Lauren Smith:** > Hi Yılmaz, hank you for the thoughtful review! We love hearing that Userflow feels lean, simple, and robust, and that it’s helping you ship experiences quickly without added developer cost. That’s exactly what we aim for. We also appreciate the note on customization. We’re continuously working to expand flexibility while keeping things easy to use, and feedback like this helps us strike the right balance. If there are specific customizations you’ve been wishing for, we’d love to hear more! Feel free to reach out to support@userflow.com and our team will be happy to dig in with you. Thanks again for sharing your experience! - Lauren, Head of Marketing, Userflow ### 9. Easy creation of tours and announcements thanks to an intuitive UI **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** February 10, 2026 **What do you like best about Userflow?** - Easy creation of tours and announcements - Clear and intuitive UI - Low entry barrier and easy integration - Basic analytics functions - Easy creation of small surveys **What do you dislike about Userflow?** - Very large price difference between the available plans **What problems is Userflow solving and how is that benefiting you?** - Communication of new features - Guide through new features - Track usage **Official Response from Lauren Smith:** > Thanks so much for the thoughtful review. We really appreciate you taking the time to share your experience with Userflow. We’re glad to hear the intuitive UI, ease of creating tours and announcements, and low setup effort have been valuable for your team. Helping teams communicate new features, guide users effectively, and track usage with minimal friction is exactly what we aim to deliver. We also hear your feedback on pricing differences between plans. As teams scale and need more advanced capabilities, pricing can sometimes feel like a bigger step than expected, and that’s something we’re actively mindful of as we continue to evolve our plans and packaging. If you’d ever like to talk through your use case or explore options that better fit your needs, our team would be happy to help. You can always reach us at support@userflow.com Thanks again for being a Userflow customer. We truly appreciate your feedback. -Lauren, Head of Marketing ### 10. Userflow: Easy to Use, Constant Improvements and New Features **Rating:** 5.0/5.0 stars **Reviewed by:** Steven G. | VP of Customer Services, Small-Business (50 or fewer emp.) **Reviewed Date:** January 23, 2026 **What do you like best about Userflow?** The most helpful aspect is the ease of use. The upsides are Userflow's constant improvements and additional features. **What do you dislike about Userflow?** Well, if it's a dislike, it's on our part. We should have used Userflow a long time ago! **What problems is Userflow solving and how is that benefiting you?** We are a ramp up, so a step-by-step process is very beneficial to our prospects and existing clients. **Official Response from Lauren Smith:** > Hi Steven! Thank you so much for taking the time to leave this review. We’re thrilled to hear that ease of use and our continuous improvements stand out to you. Making Userflow simple to adopt and constantly better is something our team cares deeply about, so it’s great to know that’s resonating. And your comment about wishing you’d used Userflow sooner genuinely made us smile 🙂 Helping teams ramp prospects and customers with clear, step-by-step guidance is exactly what we built Userflow for, especially during growth phases like the one you’re in. Thanks again for the kind words and for being a part of our journey. If there’s ever anything we can do to support you further, don’t hesitate to reach out! - Lauren ### 11. I love Userflow! **Rating:** 5.0/5.0 stars **Reviewed by:** NITIN R. | Senior Manager - Product Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2025 **What do you like best about Userflow?** It's very easy to use. There is a broad variety of use cases for which it can be used. Their customer support is excellent. I have been using it since Esben and Sebastian were individually answering queries. Now they have a bigger support team. They are constantly rolling out new features. **What do you dislike about Userflow?** Nothing really. Maybe the price for the pro plan ;-) **What problems is Userflow solving and how is that benefiting you?** It makes it easy for me to make the product communicate with the user. I don't have to waste the time of my development team. ### 12. Awesome tool, awesome support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 18, 2024 **What do you like best about Userflow?** It is very user-friendly, and intuitive, and there are a lot of options for customization. Further, the customer support team is always VERY fast, super friendly and very helpful. **What do you dislike about Userflow?** Some options and features are not available (yet), but they will probably come over time, as the product is still evolving. **What problems is Userflow solving and how is that benefiting you?** Customizable user onboarding for our SaaS product, which is very much needed from our side. ### 13. Using Userflow we have achieved exceptional onboarding experiences **Rating:** 5.0/5.0 stars **Reviewed by:** Marcos M. | CoFounder, Small-Business (50 or fewer emp.) **Reviewed Date:** April 19, 2024 **What do you like best about Userflow?** We have explored various onboarding platforms in the past, but Userflow stands out as a game-changer. We particularly appreciate its diverse components and interactive features that effectively capture attention and facilitate those crucial "a-ha" moments. **What do you dislike about Userflow?** It would be beneficial to include a session replay feature within the platform to observe and analyze how users interact with the onboarding tours. **What problems is Userflow solving and how is that benefiting you?** YepCode is a low-code platform that facilitates seamless connections between services and APIs. However, with our extensive range of features, users often find it challenging to discover everything we offer. Userflow has been instrumental in addressing this by enabling us to guide users through our features in a structured and engaging manner, significantly enhancing user discovery and experience. ### 14. A Simple, Focused, User Friendly tool **Rating:** 5.0/5.0 stars **Reviewed by:** Christian M. | Product Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** March 05, 2024 **What do you like best about Userflow?** The simple, straightforward editing experience is the most important feature. The visual layout gives a good overview, while the properties panel has enough details to handle most scenarios. The deep multi-language support with xliff import and export, and dev/stage/prod deployments were key for us in choosing userflow for our SaaS solution. The built in resource center with support for announcements, help articles, search, and chatbots put userflow ahead of chameleon. Finally the support is second to none. Userflow is not a large company, but they listen and work hard to solve customer issues. **What do you dislike about Userflow?** Lack of analytics. Userflow is focused on showing tooltips to users, not on figuring out what cohort liked the new brand color. They have integrations for mixpanel, amplitude and heap for those who want to figure that stuff out. You can use their api to build your own integration if needed. The api is ok, but not as rich as it could be. Documentation lashes a bit behind but it's sufficient. **What problems is Userflow solving and how is that benefiting you?** Userflow is helping us announce new features, onboard new and existing users to new features, expose our existing help documentation in a new way. ### 15. Intuitive user interface that still supports complex use cases **Rating:** 4.5/5.0 stars **Reviewed by:** Trevor L. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 29, 2023 **What do you like best about Userflow?** The one thing that jumps out most about Userflow is its intuitive user interface. Everything makes sense in an intuitive way, yet allows you to build complex user onboarding flows. Userflow has also done a great job of continually adding new features. Most recently, the AI Assistant is impressive both in how easy it is to set up and the answers it provides. **What do you dislike about Userflow?** Userflow pricing is expensive for small companies. Most notably, the AI Assistant can get pricey fast if your users actually use the chat (which is what you want them to do). **What problems is Userflow solving and how is that benefiting you?** We use Userflow for onboarding new users into the product. The key benefit is being able to build and deploy flows on the fly without any developer involvement, and to easily test out different flows to see what is working the best. ### 16. An easy to use product with a clear value add **Rating:** 5.0/5.0 stars **Reviewed by:** Chris C. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 22, 2023 **What do you like best about Userflow?** It's intuitive to use. Helps us manage onboarding in a seemless way. We haven't had the time to integrate other aspects of the product but I look forward to doing so. **What do you dislike about Userflow?** Dynamic updating of HTML components using Next.JS make it difficult to use the click editor. It often can't remember which component you click unless you assign a key to every component in your app. Other than that it works great and they provided great support for helping figure this out. **What problems is Userflow solving and how is that benefiting you?** It helped us create an onboarding flow within our app. It allows us to show off features and guide users through out web interface. We also linked it to rudderstack so that we can push data updates to it. ### 17. Best Onboarding Product **Rating:** 5.0/5.0 stars **Reviewed by:** Debashish B. | Senior Manager - Product Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** May 02, 2023 **What do you like best about Userflow?** It is a fantastic product at the core by design itself, paving the way for a successful PLG motion. It has a sharp focus doesn't want to do everything under the sun by merely copying competitors. The best thing is the Kanban flow for onboarding with screenshots (no one gives it) and an effortless learning curve. Additionally, it provides users advanced customizations at no code, which others will mostly pro-code. **What do you dislike about Userflow?** I don't dislike anything about Userflow. You, however, need to be clear about what you want from the tool; this is an onboarding tool. If you are looking for a tool with excellent product analytics built in, this might not be it. I say this because the product is perfect; the dislike shouldn't just be because of something the product doesn't claim to have in the first place. They have precise positioning and are relatively straightforward to talk to. **What problems is Userflow solving and how is that benefiting you?** Understanding our B2B SaaS product using proper navigation, tooltips, highlights, and integrating with our existing tech tool stack. Userflow is one of the best Digital Adoption Platforms (DAP) with a Lego blocks approach; customers can customize and use the block as required. This makes it easy to use and lightweight. Most importantly, it is easy to learn itself. ### 18. Great product, but lacking features **Rating:** 3.0/5.0 stars **Reviewed by:** Flavia O. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 23, 2023 **What do you like best about Userflow?** I like that setting up flows is very intuitive, even to set up conditions, which tend to be super technical in other tools. **What do you dislike about Userflow?** I wish that we could better link things by crating projects where I could organize flows, launchers and CSATs that are all interconnected and related to the same thing. **What problems is Userflow solving and how is that benefiting you?** As of now, it's easier for us to have Userflow setting up flows and surveys in our platform than designing and hardcoding everything. It streamlines the implementation process. ### 19. Outstanding User Onboarding Software - we love it! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** May 02, 2023 **What do you like best about Userflow?** We swicthed from another User Onboarding Software to Userflow and are so happy with this decision. Sebastian and Esben created an outstanding onboarding service with userflow. Especially we love the individual and personalized content creation and auto-starting options, which are perfect for creating different content for different customers based on their level. Best feature is the new AI Assistant - it's incredible! Also the no-code event tracking is a game changer: it allows precise tracking f.e. how many customers clicked on one specific button, which is obviusly great. **What do you dislike about Userflow?** Nothing to dislike. Userflow is indeed a bit "overwhelming" because of its many features and options but you get used to it really fast and, if you need, you can ask the AI Assistant of course ;-) **What problems is Userflow solving and how is that benefiting you?** We're offering an accounting software which needs different onboarding information depending on the customer's intention. Userflow delivered us with its platform a service to create an individual onboarding-journey for happier customers. ### 20. Get started without tech support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Restaurants | Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2023 **What do you like best about Userflow?** Userflow is super easy to get started with, and you can quickly build your first Flows etc. Once implemented on your site, is super fast and easy to make new guide or updated current guides without having to much tech knowledge. Their chrome extension also makes it easy play around with new ideas you may have. **What do you dislike about Userflow?** Going from beginner to expert is not that easy. **What problems is Userflow solving and how is that benefiting you?** If helps us with onboarding of new customers and to make simply and effective guides, without spending weeks with development. ### 21. Great UX, new features and personal support **Rating:** 4.5/5.0 stars **Reviewed by:** Erwin t. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 23, 2023 **What do you like best about Userflow?** - Great to create onboarding walk-throughs and explaining new features to customers - Easy to use and manage without technical skills - Unlimited locale support - Hubspot integration - Resource center **What do you dislike about Userflow?** - Pricing increased over the years - Managing (missing) translations could be made more convenient **What problems is Userflow solving and how is that benefiting you?** As a platform for professional users, we' want to inform customers about new features and how they work. Userflow helps to create flows that take our customers by the hand and guide them through interactive product tours. ### 22. We Love Userflow **Rating:** 5.0/5.0 stars **Reviewed by:** Kent M. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** June 20, 2023 **What do you like best about Userflow?** Userflow is intuitive even to nontechnical roles, constantly improving and offers quick and friendly support. **What do you dislike about Userflow?** I can't think of anything that I would change. **What problems is Userflow solving and how is that benefiting you?** We use Userflow to drive our product-led growth sales strategy. Our customers do not always have lots of experience with technology but are often making buying decisions outside of business hours. Userflow allows potential customers to quickly understand how our web application can help them. ### 23. I wish every product I used was made and maintained like Userflow. **Rating:** 5.0/5.0 stars **Reviewed by:** Frank G. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 23, 2023 **What do you like best about Userflow?** Userflow lets product and ux teams get a lot done without needing to involve developers. It's not just tours and tips, it also gives you the analytics behind everything and integrates with hubspot. **What do you dislike about Userflow?** It is missing "static" blocks that can appear on a page. But with this small feature I would consider it perfect. **What problems is Userflow solving and how is that benefiting you?** Creating and supporting workflows in the product without using extra dev resources. ### 24. The ultimate in-app onboarding and engagement tool - so easy to use but also super powerful! **Rating:** 5.0/5.0 stars **Reviewed by:** Matous V. | Growth Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** December 14, 2022 **What do you like best about Userflow?** Userflow is my work tool but also my favorite game! The way you build experiences is super intuitive. It can do the essentials (welcome message, onboarding checklist, help widget, tooltips) really quickly and easily, but you can then dive into more advanced stuff and do highly contextual experiences later on in the user journey. You can detect elements present on screen or the URL to define very specific conditions. You can also use user attributes (sent from your database) and user-generated events, so there is a lot to work with, if that is what you want. The Userflow team is always responsive and helpful and they keep adding features all the time - I am honestly impressed. **What do you dislike about Userflow?** Nothing really; when I lack some features, they magically appear a few weeks later. **What problems is Userflow solving and how is that benefiting you?** Onboarding new users, guiding them straight to experiencing the value of our product! Also providing helpful resources in the right context, or on-demand. ### 25. Great functionality and support for a relatively low cost **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** April 26, 2023 **What do you like best about Userflow?** The functionality is great and very easy to use for non-software developers. This means that our product managers can manage the content. The functionality itself is very robust, and there are lots of cool features. Additionally, the support is top-notch, and questions are directly answered in a very quick time. So far we have a lot of positive feedback internally about the userflows we have been able to create. **What do you dislike about Userflow?** It would be great if there was also a knowledge base system included too, that way you could manage all content in one SaaS product. **What problems is Userflow solving and how is that benefiting you?** Userflow allows us to create interactive how-to guides which users can trigger manually to help walk them through some of the most common steps in our platform. ### 26. They practice what they preach **Rating:** 5.0/5.0 stars **Reviewed by:** Joe M. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 01, 2023 **What do you like best about Userflow?** It is so easy to use for a non technical person. **What do you dislike about Userflow?** I asked for a guided onboarding session and they sent me to some pretty arbitrary helpdesk stuff. Obviously they are all about that self serve. **What problems is Userflow solving and how is that benefiting you?** Our payments application has a vast depth of features, and most of our users rarely get to a point where they fully understand what it's capable of. Userflow helps ensure that our users get at least a surface level understanding of the potential of the platform straight away and for merchants who want to do things on their own it's essential. ### 27. Never knew I could LOVE a notifications product **Rating:** 4.5/5.0 stars **Reviewed by:** Krista C. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 01, 2023 **What do you like best about Userflow?** Userflow is extremely intuitive and easy to use. Userflow is set up as a low code alternative, making it SUPER quick to launch new notifications, surveys, product tours, etc. I mainly love UI (very user-friendly) with a lot of customizations available if you need them. **What do you dislike about Userflow?** This might be a tricky tool if you anticipate your product UI to change constantly. Due to low code tracking visualization, the product tour/flow might not work if your UI changes. This is a trade-off for any low-code visualizer (not just Userflow!) **What problems is Userflow solving and how is that benefiting you?** In product notifcations Product tours Surveys Checklists for set up ### 28. Userflow has revolutionized our customer learning experience. **Rating:** 5.0/5.0 stars **Reviewed by:** Grace R. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 28, 2023 **What do you like best about Userflow?** Userflow is simple to use and easy to learn how to implement. The product is constantly improving and providing more beneficial features to create the best experience for our users. **What do you dislike about Userflow?** The in-app analytics data could use some additional filtering/sorting options to help simplify the process of analyzing performance. Although the option to export is helpful, it isn't always the most time efficient. **What problems is Userflow solving and how is that benefiting you?** Userflow has increased our self-serve product adoption for our users. By implementing Userflow, we have reduced the need for human support and deflected an average of 85% of support-related communication this quarter (Q1 2023) alone. ### 29. An awesome program - no-code onboarding flows at a reasonable cost. **Rating:** 5.0/5.0 stars **Reviewed by:** Scott M. | Partner, Small-Business (50 or fewer emp.) **Reviewed Date:** March 02, 2023 **What do you like best about Userflow?** As a non-technical founder, I can create complex onboarding flows without diverting developers to create them. The program is very intuitive, easy to use and the support from Esben and the team has been great. **What do you dislike about Userflow?** I don't think there's anything I don't like. It does what I need it to do. **What problems is Userflow solving and how is that benefiting you?** When users first encounter our product, they need a lot of direction. Userflow provides this by guiding them through the features of the program. Use of the portal, particularly on the client side has increased substantially due to the step-by-step flows. ### 30. Easy to use, meets our needs for in-app guides **Rating:** 5.0/5.0 stars **Reviewed by:** Will B. | Growth marketer, Mid-Market (51-1000 emp.) **Reviewed Date:** March 01, 2023 **What do you like best about Userflow?** We like that we can leverage Userflow to build in-app guides without involving a developer. Our marketing team is lean, so moving quickly is critical, and Userflow makes this possible. **What do you dislike about Userflow?** I have nothing bad to say about Userflow. **What problems is Userflow solving and how is that benefiting you?** Our new trial users are given the option to explore an interactive sandbox of our product. However, dumping users into a complex SaaS tool and hoping they find their way is not a good strategy. So, we needed a tool to build in-app guides and do it fast and without developer support. ### 31. Experience unrivaled by any other similar platform **Rating:** 5.0/5.0 stars **Reviewed by:** Keith T. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** October 26, 2022 **What do you like best about Userflow?** It does what it says quickly, efficiently, and flawlessly and is fanatically supported. This review is long overdue, but in a way, I feel its of more value because I have some decent time under my belt with this platform and still feel as strongly about our subscription today as we did when we signed up. This platform is best-in-class, hands-down and I have tried many of them. No better way to provide a superior experience to your end-users than using a platform that gives them answers on the spot while underway. The days of users sitting and studying manuals and attending lengthly classes from the onset are coming to an end. This is the next iteration of how it gets done. **What do you dislike about Userflow?** Candidly, nothing we dislike. The functionality of the platform is exactly as advertised. Pricing is the most reasonable in the market. Support is fanatical, and while every so often we come across something and think "we got em", we have yet to actually find a bug. **What problems is Userflow solving and how is that benefiting you?** Userflow provides the most effective way for new and experienced users of how platform to gain assistance on navigation, usage and general help. It allows our users to jump into our platform day 1 and learn as they go. ### 32. I actually have fun using this product **Rating:** 5.0/5.0 stars **Reviewed by:** Jane L. | Senior Product Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 22, 2022 **What do you like best about Userflow?** The usability of this product is so impressive, especially compared with similar onboarding tools I have used in the past. I was never caught up in small details like perfecting a tooltip position by pixels. The things Userflow let you control while building a flow, and the parts it decides to put under control of 'templates' are spot-on. This to me is the key differentiation part. I didn't have to 'learn' how to use the product nearly as much as I did before with any other product. I was actually having a lot of fun 'playing' with the product and it's just so initiative. And the support they provide is just amazing! I have zero compliant and we have gone live with the tool faster than we could ever have imagined. **What do you dislike about Userflow?** Nothing at the moment. We are very happy with everything! **What problems is Userflow solving and how is that benefiting you?** Userflow helped us bridge the product gaps in app (connecting different layers of the product), highlight the key values of the functionality right away, and create that aha moment much much faster. ### 33. UserFlow is very simple to get started with **Rating:** 4.0/5.0 stars **Reviewed by:** Pat E. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 06, 2023 **What do you like best about Userflow?** The element selection is relatively straightforward and doesn't require developers to add tags, typically Userflow can figure out the element selection quickly. **What do you dislike about Userflow?** The tracking is good, but the reporting analytics of the events tracked is limited in terms of how the reporting can be generated and visualised in UserFlow and the ability to export events for external analysis. **What problems is Userflow solving and how is that benefiting you?** Announcing new features and helping customers learn how to use new and existing features. ### 34. Easy to use and very impactful **Rating:** 5.0/5.0 stars **Reviewed by:** London G. | Product Experience Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 02, 2023 **What do you like best about Userflow?** The user interface is so simple and easy that when I first used UserFlow, I felt as if I had known the software forever. I really like building flows with the tools and find it easy to analyze the data as well. **What do you dislike about Userflow?** Not sure there are any downsides of userflow since it is far superior to its competitors. **What problems is Userflow solving and how is that benefiting you?** Userflow makes it easy to configure simple User Onboarding and explore the performance of flows with its Event Analysis tools. ### 35. Simple and flexible in-app user communications **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** June 20, 2023 **What do you like best about Userflow?** Simple to set up and get going, as well as covers few different use cases (contextual help, onboarding, notifications) **What do you dislike about Userflow?** The team is working on this already, but would be great to see some more external integration possibilities **What problems is Userflow solving and how is that benefiting you?** - New users onboarding - In-App communication and annoumcents to users - contextual help and links ### 36. Incredible tool - easy, intuitive and fun **Rating:** 5.0/5.0 stars **Reviewed by:** Ady H. | Head of Customer Success, Mid-Market (51-1000 emp.) **Reviewed Date:** February 27, 2023 **What do you like best about Userflow?** It's actually incredibly fun to create a flow, see it "just work" and have it (hopefully) help users too. The drag/drop functionality is so useful, and I've yet to be asked a question about something that it *can't* do. **What do you dislike about Userflow?** I have to fill the minimum character limit, so I have to say there is nothing I dislike about Userflow yet. **What problems is Userflow solving and how is that benefiting you?** We've not been using it for long, but the aim is to have trial users convert to paid users much more quickly - by giving them as much or as little help as they need with our offerings. ### 37. UserFlow for PLG **Rating:** 4.0/5.0 stars **Reviewed by:** Joanne H. | CCO, Small-Business (50 or fewer emp.) **Reviewed Date:** January 09, 2023 **What do you like best about Userflow?** Userflow allows you to onboard customers in the best way possible without code. Its mainly intuitive and new enhancements are being added regularly. **What do you dislike about Userflow?** My one dislike is help is only available late in the day European time. **What problems is Userflow solving and how is that benefiting you?** Its solving the need to make intuitive, engaging and segmented onboarding flows to increase customer adoption. ### 38. The best built in-app user onboarding tool, hands down -lacks a couple key integrations/features **Rating:** 4.5/5.0 stars **Reviewed by:** Nick S. | Director, Digital CX Strategy, Mid-Market (51-1000 emp.) **Reviewed Date:** October 27, 2022 **What do you like best about Userflow?** The interface is very user-friendly. We were able to make & publish 10+ flows within a week. Making connections to your product is easy and smart. Support is very responsive and informative when help is needed. The checklist functionality and the IFTTT functions surfaced throughout the builder is INCREDIBLE and allows for so much customization to fit 100s of use cases. By far the best built-in-app user onboarding tool hands down! **What do you dislike about Userflow?** The biggest drawback of the software is not being able to see the specific code you are tying your buttons to when you use their select an element feature. This would be helpful in diagnosing why something may not be working or what may need to be tweaked. We are, however, able to work around this in most cases. Lack of integrations with crucial software like Salesforce also makes reporting and visibility to the organization Coming over from Pendo, where we previously built our walkthroughs, we also miss not being able to give our users a snooze functionality. **What problems is Userflow solving and how is that benefiting you?** Cuts down on developer/engineering time. Speeds up the pace at which we can publish high-quality learning content Allowed our organization to move to a digital-first learning/support strategy ### 39. Powerful and easy to use tool for in app user onboarding & targeted feature communication **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 27, 2022 **What do you like best about Userflow?** Userflow is easy to implement and even easier to use also as a non-technical user. It is super powerful not only for in app onboarding and on demand help flows but especially for highly targeted feature communication within the app based on whatever user attribut or segment you define. If there are questions or requests, the support is incredibly quick and always helpful! **What do you dislike about Userflow?** The tool does offer the possibility to cluster your flows based on labels, which is sufficient in most cases. Yet when working with many flows for different target groups and purposes (>100+), the list overview could be a little overwhelming for users not working with the tool every day. So a clean wording consent and working with the labels is highly recommended. **What problems is Userflow solving and how is that benefiting you?** We initially implemented userflow to offer our users an easy-to-use in-app help tool that not only gives help in the form of text but guides users through the app. Today, after getting to know the tool better and better and experiencing all its features and possibilities, userflow is a lot more than "just" an in-app help tool. With userflow we now have a powerful tool to communicate e.g. new features in various ways (notifications, beacons, icons, tooltips etc.) targeted to the exact users we want to reach based on user attributes and even based on events we can create within userflow. The best thing about it, once implemented, it runs completely independent, meaning you are not dependent on any releases or any support from tech and in our case it can completely be set up by product team members. ### 40. So far we haven't come up with anything we couldn't build **Rating:** 5.0/5.0 stars **Reviewed by:** Milla L. | Head of Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** October 28, 2022 **What do you like best about Userflow?** We use Userflow for our in-app onboarding. I'm a fan of the precision with which it lets us to guide our new users around our software. It's easy to start tours on specific conditions or show them to a particular audience. The visual tour builder is a joy to work with. **What do you dislike about Userflow?** Nothing, really! I'm hoping that Userflow would develop its own help center for written help docs. So far, we use another help center tool that integrates with Userflow's knowledge center, but it'd be ideal to have our docs directly in Userflow. **What problems is Userflow solving and how is that benefiting you?** Getting our users to take important actions and see value without demos. The tool we used earlier was bare bones, and it was almost impossible to build action-based product tours with it (and to trust them to run as intended). So far, there hasn't been a type of tour we couldn't build with Userflow. ### 41. Userflow is the foundation of our Product-Led Strategy **Rating:** 5.0/5.0 stars **Reviewed by:** Holly C. | Customer Success, Small-Business (50 or fewer emp.) **Reviewed Date:** July 26, 2022 **What do you like best about Userflow?** The flow builder is the best one out there - and I should know. I tested literally all of the competitors. It is extremely intuitive, powerful, and customizable. The fact that I, a non-technical power user, can set up in-app event tracking with just a few clicks has been transformational for our developers and sales teams. Esben is also extremely responsive to the in-app chat and emails. It's amazingly helpful and makes me feel well supported. **What do you dislike about Userflow?** I wish I could see one page with usage analytics - like a dashboard of all of the surveys, events, and trackers we have set up. I have to click around a lot to see the whole picture. However, the analytics for each content piece is great! We finally have NPS scores after months of trying via email. I also wish there was a way to visualize which flows or events users go through to see what tasks lead to others logically. **What problems is Userflow solving and how is that benefiting you?** Userflow allows me to create in-app tours, surveys, and event trackers with a seamless no-code interface. I can reach our users where they are - in the app! No more chasing people down via emails. By simply adding a button to the app (via userflow), we have smoothed out the onboarding process for our users with over 90% click-through to the onboarding tour. users used to complain that it was overwhelming to get started, but now the app helps them out! ### 42. Userflow is the only tool on the market that easily integrates guides, CTAs in context to my app **Rating:** 4.5/5.0 stars **Reviewed by:** Greg M. | Member, Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2022 **What do you like best about Userflow?** Userflow provides a great combination of a flexible UI builder to create interactions and a powerful API to emit and set events. When we were looking for a tool to create guides we were trying to compromise between a service to measure traffic, an overlay/guide tool, and a way to create flexible interactions with conditions based on actual product usage. Userflow came out on top in this evaluation because it was the only tool that combined a no-code builder that worked on top of our app with the added benefit of being able to flexibly create interactions quickly. Also, the support from the Userflow team is superb and accurate. **What do you dislike about Userflow?** No major complaints here. If there's one area where the team could improve, it's in making the analytics area a little bit more flexible so that it's easier to start finding trends across the product for a user or a segment of users. The current setup doesn't preclude this, but you need to export data or capture it elsewhere in a BI tool to more easily compare the performance of multiple segments or users against each other across flows, events, etc. The current analytics feature allows for a pretty flexible analysis while in a single feature, event, or content flow by people, segments. etc. **What problems is Userflow solving and how is that benefiting you?** Userflow is helping us to deliver a differentiated experience for different kinds of users when they first encounter our product. Userflow is also starting to show up in other usage-based behaviors like presenting a survey to a user. ### 43. Userflow eats their own dog food **Rating:** 5.0/5.0 stars **Reviewed by:** William P. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 01, 2023 **What do you like best about Userflow?** The usability. It's so easy to understand as a non-technical founder. Was onboarded and live in no time. **What do you dislike about Userflow?** Sometime I feel a little limited in terms of primitives, but its not a big problem. **What problems is Userflow solving and how is that benefiting you?** Onboarding users in a self-serve world ### 44. Powerful and intuitive tool for custom onboarding, feature releases, surveys etc **Rating:** 5.0/5.0 stars **Reviewed by:** Ruth H. | Product Designer, Small-Business (50 or fewer emp.) **Reviewed Date:** December 07, 2022 **What do you like best about Userflow?** - Easy to implement. Anyone can do it, which saves a lot of development time - Great customer support - Product is improving with new enhancements and features coming out frequently **What do you dislike about Userflow?** - only 5 users on the pro plan - surveys could be more customizable **What problems is Userflow solving and how is that benefiting you?** - guiding our customers to onboard and discover aha moments - highlighting new features to current customer - customer feedback for beta features (via surveys) ### 45. Easy to use and excellent support **Rating:** 4.5/5.0 stars **Reviewed by:** Benedita C. | Scale Customer Success, Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2022 **What do you like best about Userflow?** It is easy to understand and intuitive to work with. Every time I encounter a challenge, the team is super fast and helpful. If you want to get some quick wins on your customer onboarding experience Userflow is a no-brainer. **What do you dislike about Userflow?** Nothing really major. Perhaps some changes in the documentation page. It could be more robust with videos and easier to find information. **What problems is Userflow solving and how is that benefiting you?** To become more independent from our product/engineering team when it comes to improving the customer learning experience. ### 46. Nice tool for in-app communications **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 25, 2023 **What do you like best about Userflow?** It is very easy to set-up tours and flows. **What do you dislike about Userflow?** It is difficult to share unpublished flows with people not in segment. **What problems is Userflow solving and how is that benefiting you?** It helps-me send internal comms to my users and highlight my features. ### 47. I'm very impressed with Userflow **Rating:** 5.0/5.0 stars **Reviewed by:** Henrique S. | Sr. Growth Product Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 27, 2023 **What do you like best about Userflow?** It's very easy to use and it has everything we need to onboard our customers. Coming from AppCues, I was extremely relieved to find Userflow. This just WORKS. **What do you dislike about Userflow?** The only thing that I miss is a folder option for checklist items. I could also use manual checkoffs for checklists. **What problems is Userflow solving and how is that benefiting you?** Driving adoption, onboarding new users. ### 48. Great product add on to help our customers **Rating:** 5.0/5.0 stars **Reviewed by:** Kristin B. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2023 **What do you like best about Userflow?** Ease of use; eascy to buid out flows; and if you get stuck their online support is very responsive **What do you dislike about Userflow?** Ability to roll out to production many flows at once **What problems is Userflow solving and how is that benefiting you?** Userflow provides our clients the ability to learn and understand our product better which helps our clients and minimizes client tickets ### 49. Userflow Review **Rating:** 5.0/5.0 stars **Reviewed by:** Edwin B. | Business Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** March 01, 2023 **What do you like best about Userflow?** They have great support if you ever get stuck and a great product to help your own saas users experience a great onboarding process **What do you dislike about Userflow?** A little bit complex, but great support ot overcome this **What problems is Userflow solving and how is that benefiting you?** I don't have to onboard every single user by my own now. ### 50. Great for customer onboarding **Rating:** 5.0/5.0 stars **Reviewed by:** Florian B. | Digital business manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 27, 2022 **What do you like best about Userflow?** Great to notify our customers about new features. We also use it for "flash" survey to understand our customer needs and expectations. Overall really easy to use and scalable thanks to the localization feature **What do you dislike about Userflow?** Maybe more features linked analytics which is quite basic (for survey response). **What problems is Userflow solving and how is that benefiting you?** How to better onboard our customer directly on the application Better usage of the features No need to ask IT to push in production ## Userflow Discussions - [What are user flows for?](https://www.g2.com/discussions/what-are-user-flows-for) - 1 comment - [View Userflow pricing details and edition comparison](https://www.g2.com/products/userflow/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-25+11%3A42%3A37+-0500&secure%5Bsession_id%5D=5554750a-a9f5-48d0-b22d-acf42d76c803&secure%5Btoken%5D=41a8660dcfb202a474ba036f6ae13faa7260f0420732b4d96b7a840b086e04bf&format=llm_user) ## Userflow Integrations - [Agentforce Marketing (formerly Salesforce Marketing Cloud)](https://www.g2.com/products/agentforce-marketing-formerly-salesforce-marketing-cloud/reviews) - [Amplitude Digital Inc.](https://www.g2.com/products/amplitude-digital-inc/reviews) - [Heap](https://www.g2.com/products/heap/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) - [LogRocket](https://www.g2.com/products/logrocket/reviews) - [Mixpanel](https://www.g2.com/products/mixpanel/reviews) - [RudderStack](https://www.g2.com/products/rudderstack/reviews) - [Twilio Segment](https://www.g2.com/products/twilio-segment/reviews) - [Typeform](https://www.g2.com/products/typeform/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) ## Userflow Features **User Analysis** - Survey Implementation - Data Analysis **Generative AI** - AI Text Summarization **Self-Service Experience** - Knowledge Base - Searchable Articles - Mobile Optimization - Personalization **User Support** - User Segmentation - Multi-Language Support - Behavior-responsive Messaging **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations **Walkthrough Type** - Audio-visual Walkthroughs - Text Bubble Walkthroughs **Platform Basics - Digital Adoption Platform** - Integration - Communications **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Analytics - Digital Adoption Platform** - Analytics **Functions - Digital Adoption Platform** - Customer self-service - In-app guidance **Agentic AI - Digital Adoption Platform** - Adaptive Learning ## Top Userflow Alternatives - [UserGuiding](https://www.g2.com/products/userguiding/reviews) - 4.7/5.0 (760 reviews) - [Pendo](https://www.g2.com/products/pendo-io-pendo/reviews) - 4.4/5.0 (1,751 reviews) - [Userpilot](https://www.g2.com/products/userpilot/reviews) - 4.6/5.0 (982 reviews)