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Userflow Reviews & Product Details

Userflow is a powerful no-code user onboarding software that enables teams to build product tours, onboarding checklists, resource centers, surveys, and feature announcements without requiring developer time. With its intuitive flow builder – the fastest on the market – you can create highly sophisticated flows in minutes that work as a layer on top of your existing application. Preview flows directly within your app and go live quickly to reduce user churn, increase feature adoption, and create engaging in-app experiences. The customizable resource center provides users with on-demand access to guided tours, knowledge base searches, and step-by-step checklists that keep them on track and help convert more free trials into satisfied customers.

Product Website

Seller

Userflow

Discussions

Userflow Community

Languages Supported

English

Product Description

Overview by

Isaac Karlan-Mason

Pricing

Pricing provided by Userflow.

Free Trial

View More Pricing Information

Userflow Media

Building flows with Userflow is remarkably intuitive. Our builder enables anyone to create sophisticated onboarding experiences without writing a single line of code. Simply click to select elements in your app—the builder displays them visually so you can see exactly where tooltips will appear. ...

Userflow's checklists serve as a perfect anchor throughout the onboarding journey. Users can always return to any of your flows, and checklists provide clear guidance on next steps. Tasks automatically mark themselves complete based on simple logic you define, creating a seamless, self-updating e...

Flows can contain modal steps, which are great for prominent messages and announcements. You can even add fun animated confetti to a congratulatory modal upon completion of a flow to reinforce learning and success.

Watch a real-time activity feed of how users interact with your flows and your app.

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Matti R.

Chief Marketing Officer

Small-Business (50 or fewer emp.)

8/16/2021

"Easy to understand in-app service tool"

4/5

What do you like best about Userflow?

Easy to use and does not require lot of training etc. Review collected by and hosted on G2.com.

What do you dislike about Userflow?

Enabling user attributes to filter and launch guiding would be nice to setup so that it does not require developers (touching website code). Review collected by and hosted on G2.com.

Verified User in Computer Software

Small-Business (50 or fewer emp.)

8/12/2021

"Userflow review."

4.5/5

What do you like best about Userflow?

The fact that Userflow sits in-app, especially for surveys. Additionally, the integrations with other apps/platforms such as Hubspot and Slack is intriguing. Though I am not yet leveraging these broader features, I'm looking forward to testing them out. Review collected by and hosted on G2.com.

What do you dislike about Userflow?

Nothing so far, any critique I may have is tempered by the fact that I recognize that Userflow is continuously improving. Review collected by and hosted on G2.com.

Verified User in Accounting

Small-Business (50 or fewer emp.)

8/13/2021

"Excellent product!"

4.5/5

What do you like best about Userflow?

Easy to use, integration with segment,provided analytics dashboard, user friendly interface Review collected by and hosted on G2.com.

What do you dislike about Userflow?

At this stage I could not find any downsides of using userflow. Review collected by and hosted on G2.com.

Austin C.

Mid-Market (51-1000 emp.)

11/13/2020

"By far the best onboarding tool I have used"

5/5

What do you like best about Userflow?

This is by far the best onboarding tool I have used, it's genius. I tried 9 other onboarding tools before this one, and all had various reasons I didn't like them. So by the time I tried this one, I knew exactly what I was looking for, and this one far exceeded my expectations.

* Simple user-friendly admin experience.

* Extremely powerful capabilities, including a simple to use IF.. THEN.. rule engine.

* JavaScript support for the very complex issues.

* No bugs (that I found, it just worked)

* Very customisable (we removed the avatar, changed the font, changed button colours and made it look great)

Best of all was the customer service experience. Every time I sent an email with a question, I received a response shortly after with well-thought-out solutions. When I suggested a feature request, they said they would add the feature, and they did. WOW ! Review collected by and hosted on G2.com.

What do you dislike about Userflow?

Initially, I was not keen on some of the end-user experiences, such as the backdrop shadows and padding on tooltips.

However, I brought this to their attention during my trial period, and they improved their offering within a week, far exceeding my expectation and now there is nothing to dislike. the backdrop padding and shadows are now far more customisable than I saw in the competition. Review collected by and hosted on G2.com.

Recommendations to others considering Userflow:

I would absolutely use it again and would recommend it to anyone looking for a great onboarding tool. Review collected by and hosted on G2.com.

What problems is Userflow solving and how is that benefiting you?

We offer subscribers to our product, access to 28k articles on behavioural insights, to help companies understand people. It's offering is unique and onboarding new users, showing them how to navigate, find articles that help, and get the most out of our product is complicated and time consuming for our onboarding staff.

With getuserFlow we were able to create lots of simple flows that dealt with complex requirements, such as checking if an element is present on the page. Where other onboarding tools could only check a URL pattern.

I could use it's rule engine IF... THEN... to deal with responsive pages where the content changed depending on the browser size.

We had a particularly complicated issue where some parts of our pages only show an action button once a user hovers a mouse over an image. With getUserFlow I was able to action some JavaScript within the flow to recreate this hover effect. Review collected by and hosted on G2.com.

Verified User in Internet

Small-Business (50 or fewer emp.)

6/30/2021

"Very useful tool"

5/5

What do you like best about Userflow?

Userflow is very easy to set up and intuitive to use. The provided tutorials and examples are very helpful and easy to understand. Also, their tech support is super friendly and helps with all kinds of problems. Review collected by and hosted on G2.com.

What do you dislike about Userflow?

Nothing to complain about so far. Provides everything we were looking for in this kind of tool. Review collected by and hosted on G2.com.

Verified User in Education Management

Small-Business (50 or fewer emp.)

8/27/2021

"My favourite app in our tech suite!"

5/5

What do you like best about Userflow?

Simple, intuitive design. You don't need to read any guides to figure out how it works. It feels like a game Review collected by and hosted on G2.com.

What do you dislike about Userflow?

It would be cool if you guys did emails too Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care

Mid-Market (51-1000 emp.)

8/13/2021

"Great tool and service"

4.5/5

What do you like best about Userflow?

- Easy to use by product team without having to depend on developers

- Good service Review collected by and hosted on G2.com.

What do you dislike about Userflow?

So far nothing to dislike! It would be nice to have a folder system in the Flow overview to organize our flows by product. Review collected by and hosted on G2.com.

Verified User in Financial Services

Small-Business (50 or fewer emp.)

8/18/2021

"Very easy to use with super useful features. Our customer also love it."

4/5

What do you like best about Userflow?

The easy to use interface. Some of my flows are pretty complex but userflow still allows me to build a flow for them. Review collected by and hosted on G2.com.

What do you dislike about Userflow?

In many of my flows, I had to use the manual selection instead of selecting an element from the website itself, which means I don't have the thumbnails in the flow steps (only a text selector). Review collected by and hosted on G2.com.

Ariel Alahin L.

CEO

6/28/2021

"Userflow, the best tool to improve onboarding and grow sales"

5/5

What do you like best about Userflow?

It is easy to use, and it has all the functionalities that allow me to know and train the clients of our software. It's like a floor seller, I think even better Review collected by and hosted on G2.com.

What do you dislike about Userflow?

Is a little expensive for small bussines Review collected by and hosted on G2.com.

Chris G.

Head of Product

Small-Business (50 or fewer emp.)

5/12/2021

"Head of Product"

5/5

What do you like best about Userflow?

The full suite of tools that any onboarding tool needs. Its very comprehensive and easy to use. Review collected by and hosted on G2.com.

What do you dislike about Userflow?

Had to reach out to support for quite a few tips. The support page wasn't very well comprehensive and lacked an easy UI to search and find what I was looking for. Review collected by and hosted on G2.com.