--- title: UseResponse Reviews meta\_title: 'UseResponse Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 22 reviews by the users' company size, role or industry to find out how UseResponse works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 22 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # UseResponse Reviews & Product Details UseResponse is a powerful Customer Support & Feedback Suite that combines the functionality of Omni-channel Support Ticketing Center, Feedback Community Forum, Live Chat , and Knowledge Base. UseResponse helps companies to improve customer support by introducing better customer self-service with the help of smart automation, chatbots, public communities, and embeddable knowledge base functionality. The system is highly customizable and can be used as SaaS & Self-Hosted solution with 100 % open code. * * * Seller [UseResponse](https://www.g2.com/sellers/useresponse) Discussions [UseResponse Community](https://www.g2.com/products/useresponse/discuss) Languages Supported German, English, French, Japanese, Dutch, Russian, Spanish, Thai, Chinese (Simplified), Chinese (Traditional) Overview by Stas Kuzma (Product/Project Management) Show More ## Pricing Pricing provided by UseResponse. ### Enterprise Package $149 per 2 agents per month ### Self-Hosted $4800 one-time fee [ View More Pricing Information ](https://www.g2.com/products/useresponse/pricing) ## Top-Rated Alternatives [ ![Freshdesk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Freshdesk") Freshdesk 4.4/5(3,758) ](https://www.g2.com/products/freshdesk/reviews) [ ![Zendesk for Customer Service](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zendesk for Customer Service") Zendesk for Customer Service 4.3/5(7,019) ](https://www.g2.com/products/zendesk-for-customer-service/reviews) [ ![LiveAgent](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "LiveAgent") LiveAgent 4.5/5(1,538) ](https://www.g2.com/products/liveagent/reviews) [ View All Alternatives ](https://www.g2.com/products/useresponse/competitors/alternatives) ## User Insights Average based on 22 real user reviews. Implementation Time 1 month Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) LS Lennert S. ICT Senior Specialist Enterprise (\> 1000 emp.) 3/3/2021 "Easy to use, highly customizable and a customer support that is second to none" 5/5 What do you like best about UseResponse? UseResponse takes care of integration and helps in every step. The software contains several product-parts that can be switched on and off as needed. This company is highly customer-centric and tries to always meet customer needs. Their customer support is always available and has a response time that is second to none. The software is highly customizable without leaving the standard. UseResponse makes sure that they keep it updatable, even if they implemented many changes due to customer wishes. We are working together for 2+ years and I can not think of a better partner. Review collected by and hosted on G2.com. What do you dislike about UseResponse? The mobile view and the responsivness of some of the product-parts works good for most cases but could be aproved in the future. Review collected by and hosted on G2.com. Recommendations to others considering UseResponse: Get the free trial, fall in love with the product and dont hazitate to ask user support - they will help you at any time. Review collected by and hosted on G2.com. What problems is UseResponse solving and how is that benefiting you? We are using the feedback software of UseResponse to create a platform for our customers to give direct feedback. We didn´t have something like this in our company before and we are very happy that we´ve found such a great tool and partner to work with. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ME Michaela E. Knowledge Base Manager Mid-Market (51-1000 emp.) 3/10/2021 "Great Software and Great Team behind" 4.5/5 What do you like best about UseResponse? modular structure, easy to use & great usability, dedicated team (friendly, competent, fast) Review collected by and hosted on G2.com. What do you dislike about UseResponse? everything is fine. no bugs yet. nothing to mention. Review collected by and hosted on G2.com. Recommendations to others considering UseResponse: try the demo version, and check out the enterprise solution. Review collected by and hosted on G2.com. What problems is UseResponse solving and how is that benefiting you? We carried out a harmonization of the IT systems and consolidated the various knowledge databases. We can now distribute content to our target groups (internal and external) in a targeted manner and manage it completely, thus working more efficiently in our global team. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Industrial Automation](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Industrial Automation") UI Verified User in Industrial Automation Enterprise (\> 1000 emp.) 10/24/2019 "UseResponse" 4.5/5 What do you like best about UseResponse? UseResponse is one of the best available customer service programs that allows you to easily contact any customer through a variety of channels, including direct messaging tools that allow you to get real-time feedback from your customers. Always check what your customers think about new aspects of your site or the content you share on your site. Although you don't always receive useful feedback, the ability to talk directly to customers is still very beneficial. Use UseResponse to support any online ticketing needs, which is very helpful for organizations with members or venues where acts occur. There are not too many better programs for companies needing to overhaul their customer service systems or companies dealing with customer support support Review collected by and hosted on G2.com. What do you dislike about UseResponse? UseResponse can be a difficult program to use if you don't have extensive knowledge of customer service systems or computers. Review collected by and hosted on G2.com. Recommendations to others considering UseResponse: UseResponse allows you to create a help center from which you can handle all your customer service business needs, providing many useful and useful features from a single center where you can manage all of them. Review collected by and hosted on G2.com. What problems is UseResponse solving and how is that benefiting you? UseResponse has a help desk that allows you to take care of your tickets and gives your customers a place to do the same. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite JL Joseph L. Administrator Small-Business (50 or fewer emp.) 8/1/2019 "It allows companies to understand their customers and the opinions of their customers." 4.5/5 What do you like best about UseResponse? I like the simple user interface with great functionality, a lot of documentation and support is fantastic. Easy to implement and immediate support by email. Review collected by and hosted on G2.com. What do you dislike about UseResponse? I have no cons in the use of the software in my company at all. Review collected by and hosted on G2.com. Recommendations to others considering UseResponse: UseResponse is a tool that works perfectly for our use case and I can only recommend it. Review collected by and hosted on G2.com. What problems is UseResponse solving and how is that benefiting you? The system interface is highly customizable for our needs, and it is easier for our team to use its integration into the self-service community to collect ideas, vote on issues, added problems, questions, provide support with this excellent customer feedback software, Help desk ticket system packaged in a simple solution. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") AC Verified User in Computer Software Small-Business (50 or fewer emp.) 4/26/2019 "Great Product" 5/5 What do you like best about UseResponse? This software is very easy to use and the price is very affordable. You can customize it to meet your needs. The support team is always there to help you through every step of the process and they are quick to respond. We needed some customization's that they didn't have and they quickly created integrations and the necessary changes on the back end to help us meet our product goals. Review collected by and hosted on G2.com. What do you dislike about UseResponse? Honestly, I have not found anything that I do not like about this software. Rather, I am finding new things each time that work so much better than what we used previously. Review collected by and hosted on G2.com. Recommendations to others considering UseResponse: This software is very easy to use and the price is very affordable. You can customize it to meet your needs. The support team is always there to help you through every step of the process and they are quick to respond. We needed some customization's that they didn't have and they quickly created integrations and the necessary changes on the back end to help us meet our product goals. Review collected by and hosted on G2.com. What problems is UseResponse solving and how is that benefiting you? This has helped us revamp how we support our clients. We are able to utilize more options for our clients to reach out to us with all that UseResponse has to offer. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic MS Michael S. Founder, Director Of Development Internet Small-Business (50 or fewer emp.) 11/10/2017 "Simple, Powerful and Great Support" 5/5 What do you like best about UseResponse? Specifically the inline help. Generically I'd say their own customer support which is highly responsive, very technically helpful, and very personalized. Review collected by and hosted on G2.com. What do you dislike about UseResponse? Not much yet. I'd love if I could enter a hyperlink into an Article/FAQ that would work within the widget vs opening a new browser window but they are working on that minor point. Meanwhile the 'Related Artciles' sidebar does that for me. Review collected by and hosted on G2.com. Recommendations to others considering UseResponse: Take advantage of the inline help Take advantage of the css customization which is extensive. Review collected by and hosted on G2.com. What problems is UseResponse solving and how is that benefiting you? 1) I can provide customer support for users in a managed and trackable fashion 2) I can mitigate the amount of customer support I need to provide by integrating my ticket system with my FAQ System and thereby provide answers to users automatically and immediatly instead of opening a new ticket 3) I can provide the FAQ/TIcket system not only as a selectable widget (e.g. Customer Support) but attach it as 'inline' help to text/icon of my choosing and thus provide interactive help to uses at specific parts/buttons on my site. Thus instead of just having a basic 'What's This?' hover I can have one that provides a FAQ about any feature of my site which is then fully integrated into the extended FAQ/Help system. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Seller invite ![Verified User in Semiconductors](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Semiconductors") US Verified User in Semiconductors Enterprise (\> 1000 emp.) 1/14/2018 "A Great Customer Support Experience at One Place" 4.5/5 What do you like best about UseResponse? Their support is equally good at technical and business aspects of the different products. Their ticket system is great and so is their team at responding to problems within 24hours. A great User-interface too. Review collected by and hosted on G2.com. What do you dislike about UseResponse? Thier website fits perfectly on a 15-inch laptop or maybe a bigger screen but its troublesome on an ipad or tablets. Other than that, there's nothing to dislike. Review collected by and hosted on G2.com. Recommendations to others considering UseResponse: Their cloud version's support, user experience and optimization for different products is truly excellent. This is why I would strongly recommend you to use it. Their support isn't just great for your customers, it's awesome for you too. Review collected by and hosted on G2.com. What problems is UseResponse solving and how is that benefiting you? Great Customer service, excellent ticketing system, Increasing our brand's face value and recognition. User support and helping build our brand's community. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Dmitry M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dmitry M.") DM Dmitry M. Co-Founder Small-Business (50 or fewer emp.) 11/17/2017 "Excellent support and powerfool tool for managing customer feedback" 5/5 What do you like best about UseResponse? It is very flexible in terms of collecting ideas from our customers and understanding what customers require to be implemented first of all. Review collected by and hosted on G2.com. What do you dislike about UseResponse? Sometime it takes a long time to get features submitted to their ticket system, what is fair enough as their number of clients growing. Administration area is a bit hard to learn to start. Review collected by and hosted on G2.com. What problems is UseResponse solving and how is that benefiting you? We use UseResponce for managing product ideas building our sport software Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Seller invite ![Verified User in Education Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Education Management") IE Verified User in Education Management Mid-Market (51-1000 emp.) 9/11/2017 "Simple, intuitive helpdesk product backed by a team who are very perceptive and responsive." 4.5/5 What do you like best about UseResponse? The integrated helpdesk experience with a highly intuitive user interface. Review collected by and hosted on G2.com. What do you dislike about UseResponse? Minor tweaks to the interface will allow better utilization of valuable screen space on a 13-inch laptop. Review collected by and hosted on G2.com. Recommendations to others considering UseResponse: We are a customer of the cloud version and my personal feeling is that user experience in the cloud version should be targeted and optimized for small businesses with perhaps less than 20 agents. This is the case as of now and I anticipate that any future progress would be in this direction. If you have any specific features that are not yet included, my impression is that the UseResponse team will listen to you and will build those features soon enough. Review collected by and hosted on G2.com. What problems is UseResponse solving and how is that benefiting you? We were trying to make it unnecessary for the students of an educational institute to personally visit the student services office to resolve most of their routine issues. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Seller invite DN Dhruvam N. Assistant to CEO Information Technology and Services Mid-Market (51-1000 emp.) 4/4/2017 "One of the best I have used. Must try." 5/5 What do you like best about UseResponse? I have been running a retail business and faced problems with clients requests and support. It’s easier 100% to support our clients via tickets rather than emails as we used to do before. As our company is a global retail business we are now using useresponse’s multi – lingual feature which allows me to handle all teams from different language departments in one place. Ticket rules which allows to automate ticket processing is another great feature we used in useresponse. By clicking several buttons to configure ticket rules suitable for my business our support team spend far more less time to process request. If you are reading this, don't waste your time and use this as soon as possible if you want your business to grow. Review collected by and hosted on G2.com. What do you dislike about UseResponse? Personally there was nothing to dislike in this flawless software. Review collected by and hosted on G2.com. What problems is UseResponse solving and how is that benefiting you? It helps me to save a lot of time on customer support. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ## Questions about UseResponse? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about UseResponse ](https://www.g2.com/products/useresponse/discussions/new) GU Guest User What is UseResponse used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-useresponse-used-for) [ View all Discussions ](https://www.g2.com/products/useresponse/discuss) ## Pricing Options Pricing provided by UseResponse. ### Enterprise Package $149 per 2 agents per month ### Self-Hosted $4800 one-time fee [ View More Pricing Information ](https://www.g2.com/products/useresponse/pricing) UseResponse Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_8eac408c131f013530178efd9a9ca600/freshdesk.png "Product Avatar Image") Freshdesk 4.4/5(3,758) [ Compare Now ](https://www.g2.com/compare/freshdesk-vs-useresponse) ##### ##### UseResponse Features Platform Mobile User Support Customization User, Role, and Access Management Ticket and Case Management Ticket Creation User Experience Ticket Response User Experience Workflow Communication Channels Customer Portal Email to Case Internal Use Customization [ View More Features ](https://www.g2.com/products/useresponse/features) ##### Categories on G2 [Live Chat](https://www.g2.com/categories/live-chat)[Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Help Desk](https://www.g2.com/categories/help-desk) [Live Chat](https://www.g2.com/categories/live-chat)[Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Help Desk](https://www.g2.com/categories/help-desk)[Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms)[Enterprise Feedback Management](https://www.g2.com/categories/enterprise-feedback-management)[Idea Management](https://www.g2.com/categories/idea-management) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Top-rated platforms for hosting online conferences](https://www.g2.com/discussions/top-rated-platforms-for-hosting-online-conferences)[Virtual Data Room Software](https://www.g2.com/discussions/how-are-teams-using-virtual-data-room-software-for-real-deals)[Which expense management app is best for startups](https://www.g2.com/discussions/which-expense-management-app-is-best-for-startups) [Best app for board meeting organization](https://www.g2.com/discussions/best-app-for-board-meeting-organization)[What is the most user-friendly ETO ERP for a mid-size engineer-to-order manufacturer under 200 employees that needs power without a specialist to run it?](https://www.g2.com/discussions/what-is-the-most-user-friendly-eto-erp-for-a-mid-size-engineer-to-order-manufacturer-under-200-employees-that-needs-power-without-a-specialist-to-run-it)[Which Salesforce document generation solution is the most reliable for CPQ quotes and contracts that need to be accurate every single time without manual fixes?](https://www.g2.com/discussions/which-salesforce-document-generation-solution-is-the-most-reliable-for-cpq-quotes-and-contracts-that-need-to-be-accurate-every-single-time-without-manual-fixes) [Show MoreShow Less](javascript:void(0);)