--- title: UseResponse Reviews meta\_title: 'UseResponse Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 22 reviews by the users' company size, role or industry to find out how UseResponse works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 22 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # UseResponse Reviews & Product Details UseResponse is a powerful Customer Support & Feedback Suite that combines the functionality of Omni-channel Support Ticketing Center, Feedback Community Forum, Live Chat , and Knowledge Base. UseResponse helps companies to improve customer support by introducing better customer self-service with the help of smart automation, chatbots, public communities, and embeddable knowledge base functionality. The system is highly customizable and can be used as SaaS & Self-Hosted solution with 100 % open code. * * * Seller [UseResponse](https://www.g2.com/sellers/useresponse) Discussions [UseResponse Community](https://www.g2.com/products/useresponse/discuss) Languages Supported German, English, French, Japanese, Dutch, Russian, Spanish, Thai, Chinese (Simplified), Chinese (Traditional) Overview by Stas Kuzma (Product/Project Management) Show More ## Pricing Pricing provided by UseResponse. ### Enterprise Package $149 per 2 agents per month ### Self-Hosted $4800 one-time fee [ View More Pricing Information ](https://www.g2.com/products/useresponse/pricing) ## Top-Rated Alternatives [ ![Freshdesk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Freshdesk") Freshdesk 4.4/5(3,758) ](https://www.g2.com/products/freshdesk/reviews) [ ![Zendesk for Customer Service](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zendesk for Customer Service") Zendesk for Customer Service 4.3/5(7,019) ](https://www.g2.com/products/zendesk-for-customer-service/reviews) [ ![LiveAgent](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "LiveAgent") LiveAgent 4.5/5(1,538) ](https://www.g2.com/products/liveagent/reviews) [ View All Alternatives ](https://www.g2.com/products/useresponse/competitors/alternatives) ## User Insights Average based on 22 real user reviews. Implementation Time 1 month Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ![Phil N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Phil N.") PN Phil N. Managing Director Small-Business (50 or fewer emp.) 6/26/2023 "Took an unauthorised payment from our stored card details and refused to refund" 0/5 What do you like best about UseResponse? Integrates with Telegram and the conversation dashboard updates in realtime. Review collected by and hosted on G2.com. What do you dislike about UseResponse? We initially decided to leave as it doesn't store a view of the customer with any information to help support agents. Each coversation is essentally just separate. When we were leaving we noticed an unauothrised payment had been taken from the card details we had lodged for the recurring billing. 2 moths after extending our contract for a year, a further years subscription payment was taken. The company claimed we had updated manully (not believable when we had 10 months subscription remaining) and refused to refund it. Review collected by and hosted on G2.com. What problems is UseResponse solving and how is that benefiting you? It was to bring all of our customer conversations into a ticketing dashboard,. Review collected by and hosted on G2.com. Show More Response from Stas Kuzma of UseResponse [Editedit](https://www.g2.com/survey_responses/useresponse-review-8256307/official_response/edit) Thank you for taking the time to share your review with us. We are truly sorry to hear that you had a negative experience with our software. Your feedback regarding customer interaction history is highly valuable to us, and we have already implemented changes to improve our product. Regarding the subscription, our customers have the option to choose between monthly or annual billing, and our system charges the card accordingly. We appreciate your business and would be thrilled to have the opportunity to serve you again in the future. Validated ReviewerSource: Organic ## Questions about UseResponse? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about UseResponse ](https://www.g2.com/products/useresponse/discussions/new) GU Guest User What is UseResponse used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-useresponse-used-for) [ View all Discussions ](https://www.g2.com/products/useresponse/discuss) ## Pricing Options Pricing provided by UseResponse. ### Enterprise Package $149 per 2 agents per month ### Self-Hosted $4800 one-time fee [ View More Pricing Information ](https://www.g2.com/products/useresponse/pricing) UseResponse Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_8eac408c131f013530178efd9a9ca600/freshdesk.png "Product Avatar Image") Freshdesk 4.4/5(3,758) [ Compare Now ](https://www.g2.com/compare/freshdesk-vs-useresponse) ##### ##### UseResponse Features Platform Mobile User Support Customization User, Role, and Access Management Ticket and Case Management Ticket Creation User Experience Ticket Response User Experience Workflow Communication Channels Customer Portal Email to Case Internal Use Customization [ View More Features ](https://www.g2.com/products/useresponse/features) ##### Categories on G2 [Live Chat](https://www.g2.com/categories/live-chat)[Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Help Desk](https://www.g2.com/categories/help-desk) [Live Chat](https://www.g2.com/categories/live-chat)[Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Help Desk](https://www.g2.com/categories/help-desk)[Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms)[Enterprise Feedback Management](https://www.g2.com/categories/enterprise-feedback-management)[Idea Management](https://www.g2.com/categories/idea-management) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Top-rated platforms for hosting online conferences](https://www.g2.com/discussions/top-rated-platforms-for-hosting-online-conferences)[Virtual Data Room Software](https://www.g2.com/discussions/how-are-teams-using-virtual-data-room-software-for-real-deals)[Which expense management app is best for startups](https://www.g2.com/discussions/which-expense-management-app-is-best-for-startups) [Best app for board meeting organization](https://www.g2.com/discussions/best-app-for-board-meeting-organization)[What is the most user-friendly ETO ERP for a mid-size engineer-to-order manufacturer under 200 employees that needs power without a specialist to run it?](https://www.g2.com/discussions/what-is-the-most-user-friendly-eto-erp-for-a-mid-size-engineer-to-order-manufacturer-under-200-employees-that-needs-power-without-a-specialist-to-run-it)[Which Salesforce document generation solution is the most reliable for CPQ quotes and contracts that need to be accurate every single time without manual fixes?](https://www.g2.com/discussions/which-salesforce-document-generation-solution-is-the-most-reliable-for-cpq-quotes-and-contracts-that-need-to-be-accurate-every-single-time-without-manual-fixes) [Show MoreShow Less](javascript:void(0);)