--- title: UseResponse Reviews meta\_title: 'UseResponse Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 22 reviews by the users' company size, role or industry to find out how UseResponse works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 22 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # UseResponse Reviews & Product Details UseResponse is a powerful Customer Support & Feedback Suite that combines the functionality of Omni-channel Support Ticketing Center, Feedback Community Forum, Live Chat , and Knowledge Base. UseResponse helps companies to improve customer support by introducing better customer self-service with the help of smart automation, chatbots, public communities, and embeddable knowledge base functionality. The system is highly customizable and can be used as SaaS & Self-Hosted solution with 100 % open code. * * * Seller [UseResponse](https://www.g2.com/sellers/useresponse) Discussions [UseResponse Community](https://www.g2.com/products/useresponse/discuss) Languages Supported German, English, French, Japanese, Dutch, Russian, Spanish, Thai, Chinese (Simplified), Chinese (Traditional) Overview by Stas Kuzma (Product/Project Management) Show More ## Pricing Pricing provided by UseResponse. ### Enterprise Package $149 per 2 agents per month ### Self-Hosted $4800 one-time fee [ View More Pricing Information ](https://www.g2.com/products/useresponse/pricing) ## Top-Rated Alternatives [ ![Freshdesk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Freshdesk") Freshdesk 4.4/5(3,758) ](https://www.g2.com/products/freshdesk/reviews) [ ![Zendesk for Customer Service](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zendesk for Customer Service") Zendesk for Customer Service 4.3/5(7,019) ](https://www.g2.com/products/zendesk-for-customer-service/reviews) [ ![LiveAgent](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "LiveAgent") LiveAgent 4.5/5(1,538) ](https://www.g2.com/products/liveagent/reviews) [ View All Alternatives ](https://www.g2.com/products/useresponse/competitors/alternatives) ## User Insights Average based on 22 real user reviews. Implementation Time 1 month Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) DD Darren D. Customer Service Manager Mid-Market (51-1000 emp.) 5/9/2019 "A concise customer support platform with good versatility" 4/5 What do you like best about UseResponse? The windows and panels are organized in a way that makes information easy to find. I like the immediate notifications we get that can allow us to respond in a timely fashion. During my initialization process, I was able to work with UseResponse to get me started quickly and add the integration to Slack. Review collected by and hosted on G2.com. What do you dislike about UseResponse? Using the full extent of UseResponse capabilities may take some time. Sometimes I feel that UseResponse almost makes it too easy for customers to connect and file complaints. It can put more of a work load on our staff, but I can't really complain about anything in regards to the software and usage. Review collected by and hosted on G2.com. Recommendations to others considering UseResponse: For companies that are serious about providing a customers with a simple portal that can also allow your staff to manage data in a streamlined way, UseResponse is a software solution that should be considered. You may want to start off your deployment for a particular department to help refine your usage of the platform and to help assess your staff capabilities. You can maybe do that for six months to a year, if appropriate for your needs. Review collected by and hosted on G2.com. What problems is UseResponse solving and how is that benefiting you? UseResponse serves as our primary online customer support hub. It allows us to collect feedback data from our customers, which helps us to understand the quality of our service and to discuss making improvements accordingly. The reports and data compilation features let us put together information quickly so we can respond to issues as soon as possible and provide a better experience for our customers. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Shipbuilding](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Shipbuilding") US Verified User in Shipbuilding Mid-Market (51-1000 emp.) 11/27/2018 "Useresponse for our Wishlist" 4/5 What do you like best about UseResponse? The people and support behind the product which is feature rich and mature. Review collected by and hosted on G2.com. What do you dislike about UseResponse? Some functionality we wanted hasn't been implemented. Review collected by and hosted on G2.com. Recommendations to others considering UseResponse: Great tools for what you need, support is amazing! Review collected by and hosted on G2.com. What problems is UseResponse solving and how is that benefiting you? To gather client feedback and to know more about their problems. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Emily W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Emily W.") EW Emily W. Peer Tutor Higher Education Enterprise (\> 1000 emp.) 1/14/2018 "Review for UseResponse" 4/5 What do you like best about UseResponse? It helps to organize ideas and share them through UseResponse. The layout is very flexible and the social integration and content analyzing features that they provide for it are at par. I would say it is value for money! Their support is also a big plus, they usually reply within 5 minutes and are always there to help! Review collected by and hosted on G2.com. What do you dislike about UseResponse? It can be a little complex to use because there are so many functionalities provided and no proper walk-through for them. Other than that though, I have nothing to dislike. Review collected by and hosted on G2.com. Recommendations to others considering UseResponse: I would very highly recommend giving the free version a shot! Review collected by and hosted on G2.com. What problems is UseResponse solving and how is that benefiting you? To manage my customers and records. I have enjoyed using it because of its flexibility and would choose this over so many more platforms that promise to provide the same thing. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ## Questions about UseResponse? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about UseResponse ](https://www.g2.com/products/useresponse/discussions/new) GU Guest User What is UseResponse used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-useresponse-used-for) [ View all Discussions ](https://www.g2.com/products/useresponse/discuss) ## Pricing Options Pricing provided by UseResponse. ### Enterprise Package $149 per 2 agents per month ### Self-Hosted $4800 one-time fee [ View More Pricing Information ](https://www.g2.com/products/useresponse/pricing) UseResponse Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_8eac408c131f013530178efd9a9ca600/freshdesk.png "Product Avatar Image") Freshdesk 4.4/5(3,758) [ Compare Now ](https://www.g2.com/compare/freshdesk-vs-useresponse) ##### ##### UseResponse Features Platform Mobile User Support Customization User, Role, and Access Management Ticket and Case Management Ticket Creation User Experience Ticket Response User Experience Workflow Communication Channels Customer Portal Email to Case Internal Use Customization [ View More Features ](https://www.g2.com/products/useresponse/features) ##### Categories on G2 [Live Chat](https://www.g2.com/categories/live-chat)[Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Help Desk](https://www.g2.com/categories/help-desk) [Live Chat](https://www.g2.com/categories/live-chat)[Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Help Desk](https://www.g2.com/categories/help-desk)[Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms)[Enterprise Feedback Management](https://www.g2.com/categories/enterprise-feedback-management)[Idea Management](https://www.g2.com/categories/idea-management) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Top-rated platforms for hosting online conferences](https://www.g2.com/discussions/top-rated-platforms-for-hosting-online-conferences)[Virtual Data Room Software](https://www.g2.com/discussions/how-are-teams-using-virtual-data-room-software-for-real-deals)[Which expense management app is best for startups](https://www.g2.com/discussions/which-expense-management-app-is-best-for-startups) [Best app for board meeting organization](https://www.g2.com/discussions/best-app-for-board-meeting-organization)[What is the most user-friendly ETO ERP for a mid-size engineer-to-order manufacturer under 200 employees that needs power without a specialist to run it?](https://www.g2.com/discussions/what-is-the-most-user-friendly-eto-erp-for-a-mid-size-engineer-to-order-manufacturer-under-200-employees-that-needs-power-without-a-specialist-to-run-it)[Which Salesforce document generation solution is the most reliable for CPQ quotes and contracts that need to be accurate every single time without manual fixes?](https://www.g2.com/discussions/which-salesforce-document-generation-solution-is-the-most-reliable-for-cpq-quotes-and-contracts-that-need-to-be-accurate-every-single-time-without-manual-fixes) [Show MoreShow Less](javascript:void(0);)