1. [Home](https://www.g2.com/) 2. ... 3. [Help Desk Software](https://www.g2.com/categories/help-desk) 4. [Usedesk Discussions](https://www.g2.com/products/usedesk/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_d53e1edae50772168e0a49ea3a60a1ed/usedesk.png "Product Avatar Image") ](/products/usedesk/reviews) [ Usedesk ](/products/usedesk/reviews) (3)5.0/5 Usedesk is a customer support platform for automation, analysing and boosting Customer Service that helps to raise client's loyalty. 1. Processing all requests, reviews and mentions about your company in a single window. There is no need to jump between messengers, chats, social networks, email, applications, review sites and forums. Everything is stored in one place. 2. High-speed support powered automation routine work: templates, triggers and auto-replies. Save chat history and answer the common questions automatically to spend more time in non-standard situations and questions. 3. Analytics: the work of the department, agent, period. Choose the conditions and analyse the results in convenient tables. How fast each employee responds, how many requests are processed and how satisfied customers are is now totally clear, one click away in the Report section. We know how challenging Customer Service may be and do our best to be no a soulless system but a full-fledged and friendly client service: - Share our knowledge offline and online: on webinars, meetups and conferences. - Educate the best Customer Service managers. - And always here to help :) Show More * * * ### 100.0 Nps Score Already have Usedesk? ### All Usedesk Discussions Search Most CommentedMost HelpfulCommon QuestionsNewest All DiscussionsDiscussions with CommentsCommon QuestionsDiscussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Common Questions Newest Filter by All Discussions Discussions with Comments Common Questions Discussions without Comments ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • over 3 years ago More Options - [ # What is Usedesk used for? ](/discussions/what-is-usedesk-used-for) What is Usedesk used for? [ help desk software ](https://www.g2.com/tags/help-desk-software) * * * (true)\<0\>0\>Upvotes (false) * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Usedesk+questions+and+get+answers+from+expert+users+in+our+Usedesk+Discussions+section.&title=Usedesk+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fusedesk%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Usedesk+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fusedesk%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fusedesk%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Usedesk+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fusedesk%2Fdiscuss%0aAsk+Usedesk+questions+and+get+answers+from+expert+users+in+our+Usedesk+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Usedesk+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fusedesk%2Fdiscuss%0aAsk+Usedesk+questions+and+get+answers+from+expert+users+in+our+Usedesk+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ## Start a New Software Discussion Have a software question? Get answers from real users and experts [Start A Discussion](/products/usedesk/discussions/new?entry_point=discussions%23product) * * * ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_d53e1edae50772168e0a49ea3a60a1ed/usedesk.png "Product Avatar Image") ### Have you used Usedesk before? Answer a few questions to help the Usedesk community [ Yes ](javascript:void(0))[ Yes ](https://www.g2.com/login?context=product_review&return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fusedesk%2Fdiscuss%3Fsmall_ask%3Dusedesk) No