What problems is Umnico solving and how is that benefiting you?
Plasma Health is a manufacturer of low-temperature plasma equipment for cosmetology. The company has several customer acquisition funnels and stages of cooperation with customers: training, equipment sales, drugs, and account support.
The main problem is the need to correspond and communicate with customers through personal chats, not chatbots. In addition, there were difficulties in transferring the client and chat with him at the stage of changing funnels - when the client after the sale comes to the account support and you need the whole history of communication with the client. The third problem was the need to allow managers to pick up each other's chats and pass them to each other by delegating tasks (all employees work in different countries and remotely and it is important to have quality communication channels).
Solution. Umnico platform is the only one of its kind that allows you to connect personal Whatsapp/Telegram in addition to chatbots and add all necessary social networks), it is very easy to pass the client to the next stage of the funnel to the next manager and have all the history with the client. It is easy at any stage to pick up the dialog with the customer and continue it. There is an option to write first to the customer. Very user-friendly interface with tasks, robots and reporting.
Result: all information about the client and the history of communication with him is available at any time. Each client does not remain unanswered and we can promptly respond to any request. Right after the introduction of the platform, the conversion rate increased by at least 20% Review collected by and hosted on G2.com.
