# Umnico Reviews **Vendor:** Umnico Limited **Category:** [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management) **Average Rating:** 4.8/5.0 **Total Reviews:** 22 ## About Umnico Umnico is the ultimate omnichannel communication solution for engaging an audience of your customers through a variety of instant messengers and social media with a single chat center. Umnico allows companies and entrepreneurs to process the maximum number of client inquiries with a minimum number of labor resources, so you can save your funds and increase the user satisfaction rate. ## Umnico Pros & Cons **What users like:** - Users love the **unique Telegram integration** with phone numbers, appreciating Umnico's seamless functionality and reliability. (1 reviews) - Users value the **user-friendly interface** of Umnico, despite concerns about language inconsistencies across devices. (1 reviews) **What users dislike:** - Users criticize the **poor customer support** of Umnico, experiencing unresolved issues and continued charges despite cancellation requests. (1 reviews) - Users report **poor response management** from Umnico, leading to frustrations with cancellations and continued charges. (1 reviews) ## Umnico Reviews ### 1. I’ve Enhanced Direct Marketing Strategy Through Omnichannel Communication with Umnico **Rating:** 5.0/5.0 stars **Reviewed by:** Lev B. | Owner and CMO, Small-Business (50 or fewer emp.) **Reviewed Date:** July 24, 2025 **What do you like best about Umnico?** Previously I have never used any messaging software and relied on emails, along with phone calls. Umnico has centralized modern text-based communications, allowing my agency to leverage the direct nature of WhatsApp and Telegram to deliver highly relevant and personalized marketing messages. Moreover, my team has also facilitated real-time conversations and built stronger relationships on behalf of our clients with their audience. **What do you dislike about Umnico?** While initial setup required some familiarization with the platform, the benefits of streamlined communication and enhanced data insights have far outweighed the learning curve. The support team is responsive but needs to be trained to improve their communication skills. **What problems is Umnico solving and how is that benefiting you?** My development company has experienced a significant improvement in direct marketing effectiveness since implementing Umnico. This omnichannel customer communication management software has provided a streamlined and data-driven approach to engaging with clients across WhatsApp and Telegram. ### 2. I love their service **Rating:** 5.0/5.0 stars **Reviewed by:** Nareach R. | E-commerce Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 01, 2025 **What do you like best about Umnico?** I've been using their services for the last 2 years and never disappointed me. The best part is they have telegram personal with phone number integration which I cannot find it elsewhere. Everything went smooth. Love it **What do you dislike about Umnico?** I would say there is none, everything is work perfectly fine for me. **What problems is Umnico solving and how is that benefiting you?** The main benefits of using their services is it can centralized my social media in one place and convenient for me to use ### 3. Nice chat center for telegram channel **Rating:** 4.5/5.0 stars **Reviewed by:** Dmitriy M. | Account manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 16, 2025 **What do you like best about Umnico?** I think it is better chat center for telegram communication right now. Fast working with native features and pipeline. Also it can work with goup chats in telegram. They have an ai agents in group chats and this is very nice feautre. **What do you dislike about Umnico?** I think they can divide chats to deals, and i think pricing can be cheaper. **What problems is Umnico solving and how is that benefiting you?** Communication in telegram with partners, also in group chats with clients. I cant find anywhere chat center with group chats. ### 4. Unfair Charges After Cancellation Request Ignored **Rating:** 1.5/5.0 stars **Reviewed by:** Arsen N. | Co-Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2024 **What do you like best about Umnico?** One thing I initially appreciated about Umnico was its user-friendly interface, but it turned out to be incomplete. The web version of the site is in English, while the mobile apps are only available in Russian, which created inconsistency and made it harder to use across different devices. **What do you dislike about Umnico?** I had a frustrating experience with Umnico. Despite stopping the use of their service and contacting support multiple times to cancel my account, I was still charged repeatedly. The cancellation process didn’t work on their platform, and even after notifying them well in advance, I continued to receive charges—months after I last logged in. It feels unfair and unprofessional to charge customers after they’ve clearly requested to cancel. I wouldn’t recommend this service due to their lack of response and transparency regarding cancellations. **What problems is Umnico solving and how is that benefiting you?** Umnico helps by bringing messages from different platforms like WhatsApp and Facebook into one place, making it easier to manage all communications. This can save time and make things more efficient. However, for me, the incomplete features and language issues made it less helpful. **Official Response from Andrey Palagin:** > Dear Ares, We apologize for any inconvenience you encountered while canceling your subscription and recurring payments. We understand that this process can be frustrating, and we regret that your experience did not meet your expectations. Our team has thoroughly investigated your inquiries regarding the removal of your credit card from your profile and have confirmed that our support team followed all necessary procedures. Due to data security regulations, our specialists do not have direct access to any sensitive financial information of our client. Only you, as the account holder, can manage your payment methods. Hence, they can only be removed by you. While our support team repeatedly guided you through the steps to cancel your subscription and remove your credit card, it seems there was a misunderstanding that led to the subscription renewal. As a token of our appreciation and to make amends, we would like to offer you a complimentary three-month subscription. Please contact your account manager to redeem this offer. If you have any further questions or concerns, please do not hesitate to reach out to our customer support team. ### 5. Our experience with Umnico **Rating:** 5.0/5.0 stars **Reviewed by:** Olha H. | Руководитель отдела продаж, Small-Business (50 or fewer emp.) **Reviewed Date:** June 07, 2024 **What do you like best about Umnico?** Liked the ease of use. Very clear understanding of our needs. The company does not clutter the functionality with unnecessary things - only what is necessary for work. Ease of integration. Excellent support service **What do you dislike about Umnico?** Have not found any shortcomings, completely satisfied with the platform and the company **What problems is Umnico solving and how is that benefiting you?** Plasma Health is a manufacturer of low-temperature plasma equipment for cosmetology. The company has several customer acquisition funnels and stages of cooperation with customers: training, equipment sales, drugs, and account support. The main problem is the need to correspond and communicate with customers through personal chats, not chatbots. In addition, there were difficulties in transferring the client and chat with him at the stage of changing funnels - when the client after the sale comes to the account support and you need the whole history of communication with the client. The third problem was the need to allow managers to pick up each other's chats and pass them to each other by delegating tasks (all employees work in different countries and remotely and it is important to have quality communication channels). Solution. Umnico platform is the only one of its kind that allows you to connect personal Whatsapp/Telegram in addition to chatbots and add all necessary social networks), it is very easy to pass the client to the next stage of the funnel to the next manager and have all the history with the client. It is easy at any stage to pick up the dialog with the customer and continue it. There is an option to write first to the customer. Very user-friendly interface with tasks, robots and reporting. Result: all information about the client and the history of communication with him is available at any time. Each client does not remain unanswered and we can promptly respond to any request. Right after the introduction of the platform, the conversion rate increased by at least 20% ### 6. Umnico shines in its compatibility with other services **Rating:** 5.0/5.0 stars **Reviewed by:** Dave N. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 20, 2024 **What do you like best about Umnico?** Umnico stands out in the live chat market with its robust functionality. It goes beyond basic chat by offering features like customer identification, real-time chat, file sharing with delivery receipts (even on WhatsApp!), and a sleek, user-friendly interface. In addition, the seamless integration makes it a breeze to manage all our communication needs in one place. **What do you dislike about Umnico?** There's one area for improvement: messenger integration stability. While Umnico integrates with social media and messaging apps, I've encountered occasional hiccups with the connection. It would be ideal if the integration was iron-clad to ensure consistent communication across all channels. **What problems is Umnico solving and how is that benefiting you?** Umnico is a powerful live chat solution with a feature-rich toolkit, but keep in mind the potential for occasional bumps with messenger integration. This service helps both sales and support teams to manage and take control over entire text-based communications with clients. ### 7. Light CRM & communication center with rich functionality **Rating:** 5.0/5.0 stars **Reviewed by:** El Z. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 25, 2024 **What do you like best about Umnico?** Umnico excels in providing omnichannel communication capabilities, allowing me to interact seamlessly with customers across multiple channels, including popular messengers (WhatsApp, Telegram, Facebook Messenger). It also facilitates effective lead tracking and management, helping capture, organize, and nurture leads efficiently. **What do you dislike about Umnico?** While Umnico offers CRM integration capabilities, we faced integration challenges and require additional customization to seamlessly integrate Umnico with current sales tools. Ensuring smooth integration without data loss or compatibility issues is essential for maintaining operational continuity. **What problems is Umnico solving and how is that benefiting you?** It streamlines our customer communicatiopns, and, in addition, enables to automate repetitive tasks, streamline communication workflows, and enhance operational efficiency. ### 8. 5 Stars service that fulfill our messaging needs **Rating:** 5.0/5.0 stars **Reviewed by:** Toby V. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 21, 2024 **What do you like best about Umnico?** Umnico provides a user-friendly CRM combined with instant messaging functionality and VoIP to communicate with clients seamlessly. Instead of using several tools simultaneously, our team leverage one with effortlessly. **What do you dislike about Umnico?** This service is relatively young and lacks integration with other important business environment such as Google Analytics, however, we can live with it. **What problems is Umnico solving and how is that benefiting you?** Ake.net nurtures customers with a combination of email and messages, and Umnico does a great job for us in terms of engagement followed by conversion rate increase. ### 9. Excellent service to chat with prospects on the web **Rating:** 5.0/5.0 stars **Reviewed by:** Alex B. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 19, 2023 **What do you like best about Umnico?** I enjoy Umnico Live Chat. It is probably the best chat for small businesses. It installes easy and works great. Really good and fastest way of connecting with my customers. The thibg I like about Umnico the most is customers identification, so I can see who is on my website at the given moment and engage the buyers. **What do you dislike about Umnico?** The price becomes a little bit higher when you have multiple users and need to add instant messengers, however, I can assure you that amy smart business will get a return on that in a short term. Your mobile app need improvement because it comes with very limited options. **What problems is Umnico solving and how is that benefiting you?** Umnico is an ideal tool for any ecommerce website to chat with its visitors, goog traffic insights functionality comes with it as well. You can aslo merge messengers and some social media with the live chat widget to transition the conversation to a messenger. ### 10. Simple, intuitive and friendly communication tool **Rating:** 5.0/5.0 stars **Reviewed by:** Sofia B. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 20, 2023 **What do you like best about Umnico?** 75%+ of our text messages came through instant messengers, such as WhatsApp and Facebook Messenger. We were able to optimize inquiries processing with Umnico, and increased the effectiveness of our service by reducing the response time. We also employ some additional channels - social media to engage more customers. **What do you dislike about Umnico?** Can not see any disadvantages so far. My team has unboarded Umnico in a few days and started dealing with inquiries right away with no training at all. **What problems is Umnico solving and how is that benefiting you?** Supporting our existing customers over the social media and instant messengers, engaging new clients through WhatsApp in two way communication ### 11. Excellent messenger aggregator with digital pipeline **Rating:** 5.0/5.0 stars **Reviewed by:** Ilya A. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 22, 2023 **What do you like best about Umnico?** Like Umnico a lot since it allows my team to chat with users via multiple WhatsApp and Telegram accounts without business verification on Facebook. We tag chats, make notes, store all records in one cloud-based system and move inquiries down the status pipeline, which is awesome and supports conversion **What do you dislike about Umnico?** There are some minor glitches in the system; it fills like it has not yet been localized properly. However, I can live with it. Once in a while, I encounter WhatsApp connectivity issues, but it's usually solved in a clicks **What problems is Umnico solving and how is that benefiting you?** Umnico helps to manage all communications with external users and clients under one platform which supports multiple channels, such as WhatsApp, Discord (this one is the most important) and Telegram. ### 12. A very convenient platform for customer communication on social media **Rating:** 4.5/5.0 stars **Reviewed by:** Aleksei S. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 29, 2023 **What do you like best about Umnico?** Umnico helped us provide our actual clients with instant responses 24/7 via messaging apps, which appeared to be the most convenient channel for our users. The service also helped us improve our response times and SLA. **What do you dislike about Umnico?** Please improve the stability of your WhatsApp integration. It disconnected a few times and I was forced to reconnect it manually. Plus, it will be an advantage if you add WhatsApp message to email forwarding functionality. **What problems is Umnico solving and how is that benefiting you?** This communication platform allows us to provide top notch customer service, which is vital for our e-commerce business. ### 13. The best chat center for small business entities **Rating:** 5.0/5.0 stars **Reviewed by:** Edward G. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 13, 2023 **What do you like best about Umnico?** I really love your Inbox, which helps me to stay in touch with my customers on a daily basis. I can also integrate and use several WhatsApp Business accounts at ones and blast messages across my client database. Automation settings are not complicated at all, so even my mature employees can set up trigger and auto-replies, it saves us some time. **What do you dislike about Umnico?** The service is poorly localized into German and Spanish. Although your complementary live chat comes with comprehensive functionality, it lacks CMS support so I had to install it manually. **What problems is Umnico solving and how is that benefiting you?** Customer relations and engagement on social media. Umnico is an easy-to-use social commencing tool that helps e-com businesses and listing companies, like WebZabor, gain incremental leads via messengers. ### 14. Salable and very user-friendly chat center **Rating:** 5.0/5.0 stars **Reviewed by:** Roman G. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 18, 2023 **What do you like best about Umnico?** Umnico has a strong focus on innovation. They continuously keep up with the latest trends and advancements in customer experience, digital transformation, and data analytics. This enables them to provide cutting-edge solutions that help businesses stay competitive in the rapidly evolving digital landscape. **What do you dislike about Umnico?** Umnico's services may involve certain costs, and businesses should carefully evaluate whether their pricing aligns with the budget and resources available. It's important to consider the value and potential return on investment (ROI) that Umnico can provide in relation to their fees. **What problems is Umnico solving and how is that benefiting you?** Umnico hepls my team to manage sales-driven customer communication across instant messengers and social media ### 15. One of a kind messaging API **Rating:** 5.0/5.0 stars **Reviewed by:** Ian S. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 23, 2023 **What do you like best about Umnico?** We use Umnico Messaging API to leverage Whatsapp, Viber and Facebook Messenger functionality in our service. There was no need to install 3 APIs and use their commands. Also Umnico supports the integration with one of the largest aftermaerket listings in Eastern Europe. **What do you dislike about Umnico?** I have to admit that Umnico's technical support is really slow and not always competent in SDK and API utilization. WhatsApp connection bounces sometime. Other things are great. **What problems is Umnico solving and how is that benefiting you?** We sent notifications and chat with clients via WhatsApp, Viber and Messenger in our custom application and CRM thanks to Umnico Messaging API. In addition, we integrated our business platform with Avito and Auto.ru to engage customers in Russia ### 16. Nicely done business messenger **Rating:** 5.0/5.0 stars **Reviewed by:** Nikolay L. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 09, 2023 **What do you like best about Umnico?** Relly easy to use interface that allows you to set-up any business messenger in minutes. Umnico also offers a comprehensive set of services to help businesses improve their digital capabilities and drive growth. Your chat widget and traffic insights are amazing. **What do you dislike about Umnico?** I cannot find any reasons not to use Umnico as a solid all-in-one messenger, beside its pricing. Although there are some free solutions available on the market, Umnico offers a reasonable subscription cost which is easy to monetize even for freelancers and in small business. **What problems is Umnico solving and how is that benefiting you?** Umnico centralized all communications across messengers and social media in one app, which is cloud-based and works in a browser, so there are no problems with software and hardware requirements. ### 17. Well-developed omnichannel inbox and CRM **Rating:** 5.0/5.0 stars **Reviewed by:** Georgy R. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 23, 2023 **What do you like best about Umnico?** Our sales use this software everyday to engage with our users and answer their queries. The experience is good so far - the support from the Umnico to integrate and unite various messengers is also very good. **What do you dislike about Umnico?** Nothing that I can think of at the moment. Perhaps it will be advantageous if Umnico adds customer data upload as a feature, as well as Slack integration to work in a team more effectively **What problems is Umnico solving and how is that benefiting you?** This platform is easy to chat with users and engage clients on social media in one chat center. All the records are stored in Umnico but not in separate social media accounts or on phones in messengers ### 18. CRM for messengers and social media **Rating:** 5.0/5.0 stars **Reviewed by:** Artem S. | Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** June 20, 2023 **What do you like best about Umnico?** Nicely developed CRM system that is text-communication focused and utilizes over twenty messengers and social media. You can easily use multiple WhatsApp accounts in one window, which also makes Umnico a brilliant business messenger. **What do you dislike about Umnico?** Its application for iOS still lacks the necessary functionality and analytics. Some notifications do not go through. However, I believe that it will be fixed in a short run **What problems is Umnico solving and how is that benefiting you?** Messaging with clients and colleagues via multiple instant messengers and social media accounts in one application. Leveraging CRM functionality to store customer data and communication records in a safe. Engaging your website visitors with the free live chat widget. ### 19. Top-notch Shared Inbox for collaborative customer support **Rating:** 5.0/5.0 stars **Reviewed by:** Anastasia D. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 20, 2023 **What do you like best about Umnico?** This well-designed team tool enhances internal workflows for external communication. One of the most impressive features of the platform is its automation capabilities, which have helped me streamline and maintain consistency in client-facing interactions via email and WhatsApp **What do you dislike about Umnico?** However, I did face some challenges when setting up the WhatsApp Business API, but the support team eventually assisted me, albeit with some delay in response time. **What problems is Umnico solving and how is that benefiting you?** With Umnico, there's no need to forward emails and messages, and the platform also integrates seamlessly with social media and popular instant messengers. Additionally, Umnico offers a small business CRM with sales automation. ### 20. Nice browser-based business messaging solution **Rating:** 5.0/5.0 stars **Reviewed by:** Adnan I. | Product Manager, Telecommunications, Enterprise (> 1000 emp.) **Reviewed Date:** May 16, 2023 **What do you like best about Umnico?** Umnico helps me stay in touch with many of my partners via multiple Viber accounts. Furthermore, I’m able to utilize other popular messengers, such as Facebook Messenger and WhatsApp, and forward chats among them. Digital pipeline is another feature I appreciate a lot that lets tasks be “done”. **What do you dislike about Umnico?** Although this all in one messenger is evolving, it still lacks CRM and analytics tool integration features. Umnico provides some essential analytics about your website visitors and communication performance, but there is no option of extending it today. **What problems is Umnico solving and how is that benefiting you?** Umnico is good for both team messaging and customer communication. It systematizes chats, tracks the performance, does sales automation, and helps reaching out prospects. ### 21. Light but powerful all in one messenger **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2023 **What do you like best about Umnico?** Umnico combines the functionality of multiple instant messengers, such as WhatsApp, Instagram, FB Messenger, into a single chat center. Moreover, it has a sales funnel, which makes it easy to get some fings done and set statuses. **What do you dislike about Umnico?** Although Umnico provides my business with all essential communication channels, this service still lacks some vital integrations, especially in the Asian region. For instance, WeChat is not supported yet. However, I bet the Umnico team is working on that **What problems is Umnico solving and how is that benefiting you?** Inquiries processing from social media, website chat and visitor analytics, customer support via messengers ### 22. Awesome communication platform for small business **Rating:** 4.5/5.0 stars **Reviewed by:** Eugeniy G. | vice-president, Small-Business (50 or fewer emp.) **Reviewed Date:** December 15, 2022 **What do you like best about Umnico?** The integrations with social media and messengers work nearly perfectly all the time. Chats happen in real time with no delays, and you can send various files and view delivery status in WhatsApp, which not every integration supports. The app's interface is sleek and intuitive. Not a single member of our support team had trouble transitioning to it. **What do you dislike about Umnico?** Would be great to see more integrations with popular business apps and CRMs, as well as other messaging apps, to provide truly all-around support through the platform. **What problems is Umnico solving and how is that benefiting you?** Umnico makes the work of our support agents more streamlined; they don't have to switch between multiple messengers and can see the entire chat history with a client in a single window. - [View Umnico pricing details and edition comparison](https://www.g2.com/products/umnico/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-15+19%3A57%3A36+-0500&secure%5Bsession_id%5D=9cc78547-67d1-498c-a49a-ba943151b3c7&secure%5Btoken%5D=05d495a468587d078470ef624de02a2c978557d101bd8ace5668d9af2590af07&format=llm_user) ## Umnico Integrations - [Facebook](https://www.g2.com/products/facebook/reviews) - [Kommo](https://www.g2.com/products/kommo/reviews) - [Telegram Bot](https://www.g2.com/products/telegram-bot/reviews) ## Umnico Features **Channels** - Multi-Channel Coverage **Design** - Create Content - Personalization - Inbound Identification - Regulatory Compliance **Generative AI** - AI Text Generation ## Top Umnico Alternatives - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,687 reviews) - [Wati](https://www.g2.com/products/wati/reviews) - 4.6/5.0 (462 reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - 4.4/5.0 (7,320 reviews)