--- title: Umnico Reviews meta\_title: 'Umnico Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 22 reviews by the users' company size, role or industry to find out how Umnico works for a business like yours. aggregate\_rating: rating\_value: 4.8 review\_count: 22 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- ### Umnico Pros and Cons: Top Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users love the **Telegram integration** with phone numbers, praising smooth connectivity and unique service features. [(1 mentions)](https://www.g2.com/products/umnico/reviews?filters%5Bsentiment_snippet%5D=1638926&qs=pros-and-cons#reviews) Users value the **user-friendly interface** of Umnico, although inconsistencies across platforms pose challenges. [(1 mentions)](https://www.g2.com/products/umnico/reviews?filters%5Bsentiment_snippet%5D=1638623&qs=pros-and-cons#reviews) Users express frustration over **poor customer support** , highlighted by issues with unresponsive cancellation processes and billing errors. [(1 mentions)](https://www.g2.com/products/umnico/reviews?filters%5Bsentiment_snippet%5D=1638450&qs=pros-and-cons#reviews) Users report a **poor response management** from Umnico, leading to frustrating situations with unexpected charges and cancellations. [(1 mentions)](https://www.g2.com/products/umnico/reviews?filters%5Bsentiment_snippet%5D=1638690&qs=pros-and-cons#reviews) ### Top Pros or Advantages of Umnico ##### 1. Integrations Users love the **Telegram integration** with phone numbers, praising smooth connectivity and unique service features. [ See 1 mentions ](https://www.g2.com/products/umnico/reviews?filters%5Bsentiment_snippet%5D=1638926&qs=pros-and-cons#reviews) See Related User Reviews NR Nareach R. Small-Business (50 or fewer emp.) 5.0/5 "I love their service" What do you like about Umnico? I've been using their services for the last 2 years and never disappointed me. The best part is they have telegram personal with phone number integrat ##### 2. User Interface Users value the **user-friendly interface** of Umnico, although inconsistencies across platforms pose challenges. [ See 1 mentions ](https://www.g2.com/products/umnico/reviews?filters%5Bsentiment_snippet%5D=1638623&qs=pros-and-cons#reviews) See Related User Reviews ![Arsen N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Arsen N.") AN Arsen N. Small-Business (50 or fewer emp.) 1.5/5 "Unfair Charges After Cancellation Request Ignored" What do you like about Umnico? One thing I initially appreciated about Umnico was its user-friendly interface, but it turned out to be incomplete. The web version of the site is in ### Top Cons or Disadvantages of Umnico ##### 1. Poor Customer Support Users express frustration over **poor customer support** , highlighted by issues with unresponsive cancellation processes and billing errors. [ See 1 mentions ](https://www.g2.com/products/umnico/reviews?filters%5Bsentiment_snippet%5D=1638450&qs=pros-and-cons#reviews) See Related User Reviews ![Arsen N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Arsen N.") AN Arsen N. Small-Business (50 or fewer emp.) 1.5/5 "Unfair Charges After Cancellation Request Ignored" What do you dislike about Umnico? I had a frustrating experience with Umnico. Despite stopping the use of their service and contacting support multiple times to cancel my account, I wa ##### 2. Poor Response Management Users report a **poor response management** from Umnico, leading to frustrating situations with unexpected charges and cancellations. [ See 1 mentions ](https://www.g2.com/products/umnico/reviews?filters%5Bsentiment_snippet%5D=1638690&qs=pros-and-cons#reviews) See Related User Reviews ![Arsen N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Arsen N.") AN Arsen N. Small-Business (50 or fewer emp.) 1.5/5 "Unfair Charges After Cancellation Request Ignored" What do you dislike about Umnico? I had a frustrating experience with Umnico. Despite stopping the use of their service and contacting support multiple times to cancel my account, I wa ## Top-Rated Alternatives [ ![Fin](https://images.g2crowd.com/uploads/product/hd_favicon/5d5fd30de40ef30f077664aa44f9775a/fin.svg "Fin") Fin 4.5/5(3,901) ](https://www.g2.com/products/fin/reviews) [ ![Wati](https://images.g2crowd.com/uploads/product/hd_favicon/1e61e7f92ca8c086d788d836910a4dff/wati.svg "Wati") Wati 4.6/5(500) ](https://www.g2.com/products/wati/reviews) [ ![Zoho Desk](https://images.g2crowd.com/uploads/product/hd_favicon/a802fffb70d9aa2eac634f166fa8b824/zoho-desk.svg "Zoho Desk") Zoho Desk 4.4/5(7,834) ](https://www.g2.com/products/zoho-desk/reviews) [ View All Alternatives ](https://www.g2.com/products/umnico/competitors/alternatives) ![Lev B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lev B.") LB Lev B. Owner and CMO Small-Business (50 or fewer emp.) 7/24/2025 "I’ve Enhanced Direct Marketing Strategy Through Omnichannel Communication with Umnico" 5/5 What do you like best about Umnico? Previously I have never used any messaging software and relied on emails, along with phone calls. Umnico has centralized modern text-based communications, allowing my agency to leverage the direct nature of WhatsApp and Telegram to deliver highly relevant and personalized marketing messages. Moreover, my team has also facilitated real-time conversations and built stronger relationships on behalf of our clients with their audience. Review collected by and hosted on G2.com. What do you dislike about Umnico? While initial setup required some familiarization with the platform, the benefits of streamlined communication and enhanced data insights have far outweighed the learning curve. The support team is responsive but needs to be trained to improve their communication skills. Review collected by and hosted on G2.com. What problems is Umnico solving and how is that benefiting you? My development company has experienced a significant improvement in direct marketing effectiveness since implementing Umnico. This omnichannel customer communication management software has provided a streamlined and data-driven approach to engaging with clients across WhatsApp and Telegram. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic NR Nareach R. E-commerce Manager Small-Business (50 or fewer emp.) 8/1/2025 "I love their service" 5/5 What do you like best about Umnico? I've been using their services for the last 2 years and never disappointed me. The best part is they have telegram personal with phone number integration which I cannot find it elsewhere. Everything went smooth. Love it Review collected by and hosted on G2.com. What do you dislike about Umnico? I would say there is none, everything is work perfectly fine for me. Review collected by and hosted on G2.com. What problems is Umnico solving and how is that benefiting you? The main benefits of using their services is it can centralized my social media in one place and convenient for me to use Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Dmitriy M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dmitriy M.") DM Dmitriy M. Account manager Mid-Market (51-1000 emp.) 7/16/2025 "Nice chat center for telegram channel" 4.5/5 What do you like best about Umnico? I think it is better chat center for telegram communication right now. Fast working with native features and pipeline. Also it can work with goup chats in telegram. They have an ai agents in group chats and this is very nice feautre. Review collected by and hosted on G2.com. What do you dislike about Umnico? I think they can divide chats to deals, and i think pricing can be cheaper. Review collected by and hosted on G2.com. What problems is Umnico solving and how is that benefiting you? Communication in telegram with partners, also in group chats with clients. I cant find anywhere chat center with group chats. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Arsen N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Arsen N.") AN Arsen N. Co-Founder Small-Business (50 or fewer emp.) 10/15/2024 "Unfair Charges After Cancellation Request Ignored" 1.5/5 What do you like best about Umnico? One thing I initially appreciated about Umnico was its user-friendly interface, but it turned out to be incomplete. The web version of the site is in English, while the mobile apps are only available in Russian, which created inconsistency and made it harder to use across different devices. Review collected by and hosted on G2.com. What do you dislike about Umnico? I had a frustrating experience with Umnico. Despite stopping the use of their service and contacting support multiple times to cancel my account, I was still charged repeatedly. The cancellation process didn’t work on their platform, and even after notifying them well in advance, I continued to receive charges—months after I last logged in. It feels unfair and unprofessional to charge customers after they’ve clearly requested to cancel. I wouldn’t recommend this service due to their lack of response and transparency regarding cancellations. Review collected by and hosted on G2.com. What problems is Umnico solving and how is that benefiting you? Umnico helps by bringing messages from different platforms like WhatsApp and Facebook into one place, making it easier to manage all communications. This can save time and make things more efficient. However, for me, the incomplete features and language issues made it less helpful. Review collected by and hosted on G2.com. Show More Response from Andrey Palagin of Umnico [Editedit](https://www.g2.com/survey_responses/umnico-review-10370870/official_response/edit) Dear Ares, We apologize for any inconvenience you encountered while canceling your subscription and recurring payments. We understand that this process can be frustrating, and we regret that your experience did not meet your expectations. Our team has thoroughly investigated your inquiries regarding the removal of your credit card from your profile and have confirmed that our support team followed all necessary procedures. Due to data security regulations, our specialists do not have direct access to any sensitive financial information of our client. Only you, as the account holder, can manage your payment methods. Hence, they can only be removed by you. While our support team repeatedly guided you through the steps to cancel your subscription and remove your credit card, it seems there was a misunderstanding that led to the subscription renewal. As a token of our appreciation and to make amends, we would like to offer you a complimentary three-month subscription. Please contact your account manager to redeem this offer. If you have any further questions or concerns, please do not hesitate to reach out to our customer support team. Current UserValidated ReviewerSource: Organic ![Olha H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Olha H.") OH Olha H. Руководитель отдела продаж Small-Business (50 or fewer emp.) 6/7/2024 "Our experience with Umnico" 5/5 What do you like best about Umnico? Liked the ease of use. Very clear understanding of our needs. The company does not clutter the functionality with unnecessary things - only what is necessary for work. Ease of integration. Excellent support service Review collected by and hosted on G2.com. What do you dislike about Umnico? Have not found any shortcomings, completely satisfied with the platform and the company Review collected by and hosted on G2.com. What problems is Umnico solving and how is that benefiting you? Plasma Health is a manufacturer of low-temperature plasma equipment for cosmetology. The company has several customer acquisition funnels and stages of cooperation with customers: training, equipment sales, drugs, and account support. The main problem is the need to correspond and communicate with customers through personal chats, not chatbots. In addition, there were difficulties in transferring the client and chat with him at the stage of changing funnels - when the client after the sale comes to the account support and you need the whole history of communication with the client. The third problem was the need to allow managers to pick up each other's chats and pass them to each other by delegating tasks (all employees work in different countries and remotely and it is important to have quality communication channels). Solution. Umnico platform is the only one of its kind that allows you to connect personal Whatsapp/Telegram in addition to chatbots and add all necessary social networks), it is very easy to pass the client to the next stage of the funnel to the next manager and have all the history with the client. It is easy at any stage to pick up the dialog with the customer and continue it. There is an option to write first to the customer. Very user-friendly interface with tasks, robots and reporting. Result: all information about the client and the history of communication with him is available at any time. Each client does not remain unanswered and we can promptly respond to any request. Right after the introduction of the platform, the conversion rate increased by at least 20% Review collected by and hosted on G2.com. Show More 6/13/2024 Current UserValidated ReviewerSource: Organic DN Dave N. Small-Business (50 or fewer emp.) 3/20/2024 "Umnico shines in its compatibility with other services" 5/5 What do you like best about Umnico? Umnico stands out in the live chat market with its robust functionality. It goes beyond basic chat by offering features like customer identification, real-time chat, file sharing with delivery receipts (even on WhatsApp!), and a sleek, user-friendly interface. In addition, the seamless integration makes it a breeze to manage all our communication needs in one place. Review collected by and hosted on G2.com. What do you dislike about Umnico? There's one area for improvement: messenger integration stability. While Umnico integrates with social media and messaging apps, I've encountered occasional hiccups with the connection. It would be ideal if the integration was iron-clad to ensure consistent communication across all channels. Review collected by and hosted on G2.com. What problems is Umnico solving and how is that benefiting you? Umnico is a powerful live chat solution with a feature-rich toolkit, but keep in mind the potential for occasional bumps with messenger integration. This service helps both sales and support teams to manage and take control over entire text-based communications with clients. Review collected by and hosted on G2.com. Show More 3/22/2024 Validated ReviewerSource: Organic EE Ella e. CMO Information Technology and Services Small-Business (50 or fewer emp.) 3/25/2024 "Light CRM & communication center with rich functionality" 5/5 What do you like best about Umnico? Umnico excels in providing omnichannel communication capabilities, allowing me to interact seamlessly with customers across multiple channels, including popular messengers (WhatsApp, Telegram, Facebook Messenger). It also facilitates effective lead tracking and management, helping capture, organize, and nurture leads efficiently. Review collected by and hosted on G2.com. What do you dislike about Umnico? While Umnico offers CRM integration capabilities, we faced integration challenges and require additional customization to seamlessly integrate Umnico with current sales tools. Ensuring smooth integration without data loss or compatibility issues is essential for maintaining operational continuity. Review collected by and hosted on G2.com. What problems is Umnico solving and how is that benefiting you? It streamlines our customer communicatiopns, and, in addition, enables to automate repetitive tasks, streamline communication workflows, and enhance operational efficiency. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic Review from User Profile TV Toby V. Small-Business (50 or fewer emp.) 3/21/2024 "5 Stars service that fulfill our messaging needs" 5/5 What do you like best about Umnico? Umnico provides a user-friendly CRM combined with instant messaging functionality and VoIP to communicate with clients seamlessly. Instead of using several tools simultaneously, our team leverage one with effortlessly. Review collected by and hosted on G2.com. What do you dislike about Umnico? This service is relatively young and lacks integration with other important business environment such as Google Analytics, however, we can live with it. Review collected by and hosted on G2.com. What problems is Umnico solving and how is that benefiting you? Ake.net nurtures customers with a combination of email and messages, and Umnico does a great job for us in terms of engagement followed by conversion rate increase. Review collected by and hosted on G2.com. Show More 3/22/2024 Validated ReviewerSource: Organic AB Alex B. Small-Business (50 or fewer emp.) 7/19/2023 "Excellent service to chat with prospects on the web" 5/5 What do you like best about Umnico? I enjoy Umnico Live Chat. It is probably the best chat for small businesses. It installes easy and works great. Really good and fastest way of connecting with my customers. The thibg I like about Umnico the most is customers identification, so I can see who is on my website at the given moment and engage the buyers. Review collected by and hosted on G2.com. What do you dislike about Umnico? The price becomes a little bit higher when you have multiple users and need to add instant messengers, however, I can assure you that amy smart business will get a return on that in a short term. Your mobile app need improvement because it comes with very limited options. Review collected by and hosted on G2.com. What problems is Umnico solving and how is that benefiting you? Umnico is an ideal tool for any ecommerce website to chat with its visitors, goog traffic insights functionality comes with it as well. You can aslo merge messengers and some social media with the live chat widget to transition the conversation to a messenger. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic SB Sofia B. Small-Business (50 or fewer emp.) 6/20/2023 "Simple, intuitive and friendly communication tool" 5/5 What do you like best about Umnico? 75%+ of our text messages came through instant messengers, such as WhatsApp and Facebook Messenger. We were able to optimize inquiries processing with Umnico, and increased the effectiveness of our service by reducing the response time. We also employ some additional channels - social media to engage more customers. Review collected by and hosted on G2.com. What do you dislike about Umnico? Can not see any disadvantages so far. My team has unboarded Umnico in a few days and started dealing with inquiries right away with no training at all. Review collected by and hosted on G2.com. What problems is Umnico solving and how is that benefiting you? Supporting our existing customers over the social media and instant messengers, engaging new clients through WhatsApp in two way communication Review collected by and hosted on G2.com. 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