Umnico Features

Channels (1)

Design (8)

Create Content: Includes or integrates with content creation apps.
Personalization: Outbound communications are segmented and personalized.
Inbound Identification: Inbound contacts are identified and handled based on history.
Regulatory Compliance: Software verifies compliance with GDPR, CAN-SPAM, and other legal requirements.
Batch Communications: Send messages, notifications, or documents to an entire customer base at the same time
Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.
On-Demand Communications: Generate personalized communications upon request to meet customer needs
Interactive Content: Allow the audience to interact or engage with the content

Generative AI (2)

Additional Functionality (30)

Chat/Messaging: Communicate using direct chat or messages within the system
Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc.
Customizable Branding: Add customized logos and colors to align with company branding
Call Recording: Record the audio of phone conversations for quality assurance purposes
Autoresponders: Create and automatically send premade copy in response to customer messages
IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response
Email Management: Manage, store and organize emails within the system or via third-party apps
Template Management: Create, save, and re-purpose templates for emails, forms, etc.
SMS Messaging: Send messages via SMS
Surveys & Feedback: Gauge satisfaction and receive information for improvement and success
Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving
Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support
Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier
Multi-Language: Manage and support multiple languages
Interaction Tracking: Track interaction history by documenting conversations for contacts
Third-Party Integrations: Set up connections to third-party platforms to improve business processes
Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc.
Workflow Management: Create, design and manage workflows for repetitive tasks
Customer History: Access previous interactions or concerns to maintain customer relationships
Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities
AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users
Video Support: Supports various video file formats
CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system
Inbox Management: Organize, prioritize, and manage incoming communications
API: Application programming interface that allows for integration with other systems/databases
Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges
Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service
Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns
Collaboration Tools: Provides a channel for team members to share media files, communicate, and work together
Activity Tracking: Track and document all activities across devices, networks, and other systems