TruRating Pricing Overview

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TruRating has not provided pricing information for this product or service. This is common practice for software sellers and service providers. Contact TruRating to obtain current pricing.

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TruRating Alternatives Pricing

The following is a quick overview of editions offered by other Enterprise Feedback Management Software

HubSpot Service Hub Service Hub Free	$0.00Per Month	For customer service professionals. A simple set of tools to start connecting with and supporting your customers — for free. Ticketing Custom support form fields Live chat Conversational bots Team email Conversations inbox Email templates Email & chat to ticket Canned snippets Reporting dashboards Calling Meeting scheduling Email Scheduling Shared Inbox Show More
UserTesting Team-based Unlimited	Contact UsPer Year	With a team-based unlimited plan, a team, department, or division (defined through a mutually agreed-upon enterprise scope) can run unlimited tests within a Fair Use policy and enjoy full access to the UserTesting platform. It’s ideal for organizations looking to scale experience research across multiple departments and geographies. Predictable contract terms provide budgeting and procurement certainty. Global participant panel across 60+ countries Enterprise-grade security and compliance (SOC2, ISO 27001, GDPR, HIPPA) Test builder and template gallery Unmoderated tests, including surveys, interaction tests, and think-out-loud Moderated, Live Conversation Test plan and audience management Advanced demographic filters and screener questions Interactive path flows and click maps Sentiment analysis Transcripts Unlimited workspaces Integrations with Slack, Teams, Jira, Figma, FigJam, Miro Dedicated Customer Success Manager AI-powered analysis and insights automation Smart tags Insights Hub and AI-powered Insight Discovery Card sorting and tree testing Onboard and manage custom audiences Secure prototype hosting Approval flow Show More
LiveAgent Small	Starting at $15.001 agent / Per Month	E-mail support - Ticketing, Contact forms, Forum & Knowledge base, iPhone/Android app Unlimited ticket history Unlimited email addresses Advanced reporting Customer portal + forum API + integrations Rules and Time rules Customer Service White Glove Setup Customer mail templates Rules & Time rules Gamification + many more features Show More

Various alternatives pricing & plans

Pricing information for the above various TruRating alternatives is supplied by the respective software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase any of these products must be conducted with the seller.

TruRating Pricing Reviews

(2)

Bill P.

Senior Director, Store Operations

Enterprise (> 1000 emp.)

9/22/2025

Business partner of the seller or seller's competitor, not included in G2 scores.

"Superior Collaboration and Support"

5/5

What do you like best about TruRating?

The TruRating tool has been an incredibly transformative change in better understanding the customer feedback which drives the overall customer experience in our stores. The tool allows the organization to utilize the data analytics expertise of the TruRating team to better understand what the customer is telling us - successes & opportunities - to drive an actionable plan for our leadership and store teams.

Every part of the TruRating team is engaged in helping understand how to maximize the value of the tool - the collaboration & support has been a refreshing experience for us - and we are learning more and more every day. Review collected by and hosted on G2.com.

What do you dislike about TruRating?

The downside is minimal on the TruRating side. The majority of the challenges tend to be on the cc payment terminal integration, which TruRating does an outstanding job in helping to navigate some of the technical challenges between the cc payment provider and IT. Review collected by and hosted on G2.com.

What problems is TruRating solving and how is that benefiting you?

We better understand what the customer focus is when shopping in our stores - what is important in their shopping experience, and what we think is important which has limited importance to the customer. We are able to easily see based on customer responses what we are doing well and where the opportunities are down to the store level - day of week, time of day - and based off of certain questions the potential $ opportunity value of improving the customer experience. Review collected by and hosted on G2.com.

Doug H.

Sr Director Corporate and Omni Solutions

Enterprise (> 1000 emp.)

8/1/2025

"TruRating"

5/5

What do you like best about TruRating?

We have been very happy with the feedback provided from TruRating guest survey's. The ability to have flexible questions as well as industry standard ensures our locations are remaining great places to shop providing excellent customer experiences.

The addition of the touch on glass feature has had great adoption and increases our guest responses. We also are using the language features which is a great plus for our non-English customers.

The TruRating portal has been very easy to use and provides simplified actionable reporting from our Store Managers up through the highest levels of leadership.

Support is outstanding with immediate responses to issues. Review collected by and hosted on G2.com.

What do you dislike about TruRating?

At this time, I do not have any downsides. There are always concerns on how much associates are answering for guests but with release of touch on glass there are far fewer concerns as the ease of use for the guest is far better. Review collected by and hosted on G2.com.