TrueLoyal Features
Community Building (6)
Social Network Integration
Based on 11 TrueLoyal reviews. Provides tools for content distribution across multiple social networks.
Contacts Sync
Uploads contacts directly into the company database and assists with managing contacts.
Email Integration
Seamlessly integrates email with company databases (mail merge).
Social Network Integration
Provides tools for content distribution across multiple social networks.
Qualitative Solutions
Solutions that help drive conversation, such as live chat, topic generation, and idea boards.
Advanced Portal Features
Tools that help enhance community portals, such as reminders, engagement tools, and analytics.
Community Improvement (4)
Gamification
Helps engage users with gamification such as point systems, rewards, engagement meters, etc.
Survey Customization
Allows for unique, brand-specific survey creation and management.
Branching/Skip Logic
Helps create more intelligent surveys based on users actions and answers.
Multilingual Surveys
Allows for creation of surveys in different languages and advanced survey translation.
Customer Analytics (4)
Customer Intelligence
Helps establish target markets, improve the user experience, identify market demands, and stay up-to-date.
Customer Engagement
Provides tools focused on building customer trust, achieving brand loyalty, and enhancing customer engagement. This feature was mentioned in 10 TrueLoyal reviews.
Downloadable Reports
As reported in 11 TrueLoyal reviews. Provides functionality to dowload reports in multiple formats.
ROI
Able to track return on investment, which can include increased sales, retention rates, upsell and cross-sell opportunities, and lower service costs. This feature was mentioned in 10 TrueLoyal reviews.
Community Management (3)
Qualitative Solutions
Solutions that help drive conversation, such as live chat, topic generation, and idea boards. This feature was mentioned in 10 TrueLoyal reviews.
All-in-one Dashboard
Helps create efficientcy by delegating data viewing access and report generation to specific users. This feature was mentioned in 10 TrueLoyal reviews.
All-in-one Dashboard
Helps create efficientcy by delegating data viewing access and report generation to specific users.
Rewards & Incentives (9)
Reward Catalog
Offers an extensive catalog of gift cards which can be redeemed at a variety of merchants, retailers, etc.
Customization
Allows users to customize their reward catalog and add personalized messages for reward recipients.
Bulk Ordering
Allows users to order and send gift cards in bulk.
Budget Management
Includes features for managing budgets and funds for teams or individuals.
Dashboard
Has a centralized dashboard for users to track reward deliveries, view account history, and take administrative actions.
Analytics & Reporting
Offers reports and analytics dashboards to track funds, orders, deliveries, and redemptions.
User, Role, and Access Management
Grants access to select data, features, objects, etc. based on the users, user role, groups, etc.
Integrations
Ability to integrate with other software solutions to automate the delivery of rewards and incentives.
Reward API
Provides an API allowing business to integrate and automate rewards and incentives within their own application.
Loyalty Experience (6)
Loyalty Engine
Provides a loyalty engine that can configure different types of loyalty programs to reward customers for specific purchases, actions, or behaviors. 16 reviewers of TrueLoyal have provided feedback on this feature.
Rewards
Based on 16 TrueLoyal reviews. Offers a flexible and customizable reward system.
Membership
Based on 16 TrueLoyal reviews. Segments customers into tiers or membership groups.
Personalization
Based on 16 TrueLoyal reviews. Personalizes messaging and rewards based on a customer's profile, purchase history, membership status, etc.
Gamification
As reported in 11 TrueLoyal reviews. Provides gamified features such as badges, achievements, and leaderboards.
Loyalty Cards
Based on 11 TrueLoyal reviews. Includes tools for managing and designing branded physical or digital loyalty cards.
Loyalty Platform (5)
Communication Tools
Provides built-in messaging tools to communicate with loyalty program members via email, SMS, and/or push notifications. This feature was mentioned in 14 TrueLoyal reviews.
Customer Relationship Management (CRM)
Allows users to view and manage customer profiles within the platform. 15 reviewers of TrueLoyal have provided feedback on this feature.
Loyalty Analytics
Offers comprehensive analytics to track ROI and engagement with the loyalty program. 16 reviewers of TrueLoyal have provided feedback on this feature.
Localization
As reported in 14 TrueLoyal reviews. Supports multiple languages and currencies.
Integrations
Integrates with other marketing and commerce software such as CRM, ERP, point-of-sale (POS) systems, or e-commerce platforms. This feature was mentioned in 15 TrueLoyal reviews.
Visual UGC (4)
Campaign Customization
Provides users with tools to rebrand users’ content with creative customizations, themes, promotional elements, etc.
Widget Customization
Allows users to customize the UGC widget with their own logo and branding
Widget
Allows users to display a UGC gallery on their website
Media Library
Gives users a central place to store and manage UGC through folders, tags, etc.
Integrations (4)
Social Media
Integrates with social media platforms to collect customer posts that mention or display a particular brand
Content Creation
Integrates with content creation tools to allow users to edit and customize content
Marketing Automation
Integrates with marketing automation software to feed content into existing marketing workflows
Rights Management
Integrates with social media platforms to allow brands to reach out directly to users to request rights to reuse their content
Support (2)
Onboarding
Provides personalized onboarding sessions to help brands get started
24/7 Client Support
Provides 24/7 customer support and technical assistance through different channels like email, chat, call, and video
Performance (2)
UGC Analytics
Gives users insights into customer behavior and campagin performance by tracking clicks, views, content metrics, and user sentiments
Lazy-Loading
Enables UGC galleries to intelligently load only when they are ready to be used, reducing overall page weight and improving website performance
Influencer Marketing (14)
Influencer Recruitment
Locate and recruit social influencers through a proprietary influencer marketplace or across social networks. Build digital profiles of relevant influencers with information about them and their audience.
Influencer Scoring
Utilize a proprietary algorithm to score influencers and asssess their authority within your target market.
Audience Analysis
Analyze the demographic and psychographic characteristics of influencers and their audience to understand their brand affinities and interests.
Influencer Segmentation
Segment influencers into groups based on their work on specific brand initiatives and campaigns. Activate individual segments and assign levels of ownership.
Influencer Collaboration
Engage and collaborate with influencers around influencer marketing marketing campaigns. Maintain records of past partnerships and communications.
User-Generated Content (UGC) Management
Schedule, publish, and optimize user-generated content (UGC). Create Terms and Conditions to share with social influencers. Configure content usage and ownership rights within a centralized system.
Content Approval
Create automated influencer marketing program workflows to structure the creation, review, and approval of contributed work.
Campaign Analytics
Evaluate the performance of influencers and associated marketing campaigns. Rank influencers according to impact on key performance indicators (KPIs) such as revenue, brand mentions, and contributed work.
Reporting and Dashboards
Campaign performance can be monitored and visualized in dashboard that displays key success metrics in real time. Reports can be generated and distributed to relevant stakeholders.
Data Importing and Exporting Tools
Import and export lists of influencers and brand advocates with detailed profiles and contact information.
Influencer Whitelisting
Allows brands direct access to advertise through influencers' social media accounts, with the influencer's permission.
Influencer Compensation
Provides features for compensating influencers for their work.
Social Commerce
Supports social commerce capabilites such as shoppable content.
E-Commerce Integration
Integrates with e-commerce platforms, which can allow access to product catalogs, product samples, and sales tracking.
Community Analytics (4)
Customer Intelligence
Helps establish target markets, improve the user experience, identify market demands, and stay up-to-date.
ROI
Able to track return on investment, which can include increased sales, retention rates, upsell and cross-sell opportunities, and lower service costs.
Downloadable Reports
Provides functionality to dowload reports in multiple formats.
Customer Engagement
Provides tools focused on building customer trust, achieving brand loyalty, and enhancing customer engagement.
Agentic AI - Loyalty Management (4)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Cross-system Integration
Works across multiple software systems or databases
Adaptive Learning
Improves performance based on feedback and experience
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Agentic AI - Rewards and Incentives (2)
Cross-system Integration
Works across multiple software systems or databases
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Agentic AI - Customer Advocacy (3)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Cross-system Integration
Works across multiple software systems or databases
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Agentic AI - Online Community Management (6)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Multi-step Planning
Ability to break down and plan multi-step processes
Cross-system Integration
Works across multiple software systems or databases
Natural Language Interaction
Engages in human-like conversation for task delegation
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Decision Making
Makes informed choices based on available data and objectives
Agentic AI - Influencer Marketing Platforms (6)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Multi-step Planning
Ability to break down and plan multi-step processes
Cross-system Integration
Works across multiple software systems or databases
Adaptive Learning
Improves performance based on feedback and experience
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Decision Making
Makes informed choices based on available data and objectives


