They have been extremely helpful along the entire process. Sometimes after the initial salesperson leaves the chat, things go downhill. That has not been my experience at all. They want your program to be successful and have helped out to integrate the program everywhere possible and to make it as easy to use as possible. Implementation has been a breeze and I can't wait to see what this does for our company. Review collected by and hosted on G2.com.

You need some tech experience to implement, but we do have someone that can do that for us. If you don't have someone, it might be a little more difficult. Not sure how much they would assist you on that side of things. Review collected by and hosted on G2.com.

I really like how trueLoyal solved the integration issue with our POS systems, allowing our customers to redeem their points both in our online and offline stores. I also appreciate the birthday points feature, as well as all the features that make our customers feel remembered and valued. The initial setup was good. Review collected by and hosted on G2.com.

The issue is with customers who log in to our online store using their Apple ID. The platform doesn't recognize them, so they don't receive points after making a purchase. There should be an improvement so the platform can add points to users who use Apple ID, by crediting the points after the user provides us with their email. Review collected by and hosted on G2.com.

I like that I can contact someone right away whenever I have an issue, and that the platform is easy to use. Review collected by and hosted on G2.com.

There aren’t enough options to filter or customize what I’m seeing. For example, it would be helpful if I could sort customers based on their available points, redeemed points, and expired points, as well as see what they redeemed. I’d also like to be able to identify which customers are spending less with us. Review collected by and hosted on G2.com.

TrueLoyal solved our UGC sourcing issue and has made it much easier for us to capture content from both external and internal parties in a far more efficient way. Review collected by and hosted on G2.com.

There are some API restrictions that make it less streamlined to interact with content or information from certain platforms. Review collected by and hosted on G2.com.

TrueLoyal offers an easy-to-use platform and great customer service, all at a competitive price. They made our onboarding process easy even on a tight schedule. We were able to transition our data without any issues. We have an account lead and frequent touch bases to make sure we are able to set strategy and reach our goals. Review collected by and hosted on G2.com.

We can create our own custom activities, however the integration with other platforms is difficult, like sharing on Facebook and Pinterest. There is not currently an integration with YouTube. Review collected by and hosted on G2.com.

The team performance and collaboration is unparalleled. Unlike other agencies, they are flexible to our needs and very timely with deliverables. The True Loyal team is very active in creative problem solving and ideas to make our unique brand offerings more impactful and deliver higher conversion. Review collected by and hosted on G2.com.

I would really like to see more data metrics that we can share per influencer social post performance like collective impressions, views, likes and comments as some of our other agencies provide. Review collected by and hosted on G2.com.

Simplicity and ease of integration into existing platforms, like a mobile App Review collected by and hosted on G2.com.

Some of the reports can be more detailed Review collected by and hosted on G2.com.

Insightful customer success team. Creating ideas to improve customer engagement. Review collected by and hosted on G2.com.

Cost increases and pricing model is difficult to gauge. Limited guidance on list cleaning old profiles to maintain cost effective program. Review collected by and hosted on G2.com.

Was fairly easy to set up with their team Review collected by and hosted on G2.com.

We paid for 350 samples to be sent out and only got around 60 reviews. Review collected by and hosted on G2.com.

The Zinrelo team has been very response and proactive in their service to us. The platform is easy to work with, install and customize Review collected by and hosted on G2.com.

The limitations we have found come from the integration we have with Zinrelo and NetSuite Review collected by and hosted on G2.com.