--- title: TopBox Reviews meta_title: 'TopBox Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 15 reviews by the users' company size, role or industry to find out how TopBox works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 15 scale: '5' date_modified: '2026-05-18' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # TopBox Reviews **Vendor:** Waypoint Research Group **Category:** [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management) **Average Rating:** 4.5/5.0 **Total Reviews:** 15 ## About TopBox TopBox is dedicated to addressing the needs of B2B organizations. Based on hands-on 20+ years of Waypoint Group’s B2B consultative work, TopBox was created to provide a simplified process in understanding B2B customer expectations, gaps, and opportunities, while also facilitating appropriate action across the organization. TopBox’s out-of-the-box reporting links B2B account-level feedback with financials to deliver actionable insights to the right people while also prioritizing the optimal improvement initiatives in as little as 30 days. Convert customer feedback into millions with incremental cross-sell and up-sell revenue, accelerate sales-ready leads, and improve win rates by 5x and higher. Turbo charge a Net Promoter® or Customer Success program with TopBox today. ## TopBox Reviews ### 1. G2 -TopBox - Lindsay **Rating:** 5.0/5.0 stars **Reviewed by:** Lindsay B. | Enterprise Account Manager, North America , Mid-Market (51-1000 emp.) **Reviewed Date:** June 21, 2021 ### 2. Topbox user since 2015 **Rating:** 4.5/5.0 stars **Reviewed by:** Tim A. | Director, Customer Success, Mid-Market (51-1000 emp.) **Reviewed Date:** January 17, 2019 **What do you like best about TopBox?** The ability to slice and dice survey data and present meaningful insights to our key internal stakeholders. **What do you dislike about TopBox?** Nothing major - there have been small usability enhancements over the years, but nothing that isn't to be expected as an early adopter. **Recommendations to others considering TopBox:** Working with the Waypoint consulting team to define our NPS survey program was an important first step before implementing TopBox. Once we had our program defined, translating that into TopBox was pretty straightforward. **What problems is TopBox solving and how is that benefiting you?** We use Topbox to analyze our quarterly NPS survey data, and prepare the results presentation that is presented to our executive team. The main benefit is the ability to more easily get our executives engaged with the feedback we are gathering from our customers, and using those cross-functional insights to make strategic decisions about the business. ### 3. TopBox is a fantastic way to engage with customers **Rating:** 5.0/5.0 stars **Reviewed by:** Amanda L. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 20, 2018 **What do you like best about TopBox?** I loved working with Waypoint Group's team. Dedication is truly their middle name, and they're very engaged with you throughout the entire process. Their expertise and guidance were a significant help in designing our questionnaire, and the project plan developed was thorough and easy to follow. We never felt unsupported or at a loss for what to do or how to proceed. **What do you dislike about TopBox?** There wasn't much to dislike. Some minor UI improvements like size of text within the app, but functionally TopBox is easy to use and functions well. **What problems is TopBox solving and how is that benefiting you?** Validation of customer sentiment and the ability to discover hidden or unshared sentiment. The core benefit is having a platform that allows us to ask meaningful questions of our customers, and by doing so it opens a dialogue that may not otherwise have happened. Not only have we been able to validate the areas we'd identified for improvement, but it's also helped us to identify new opportunities and strengthen relationships through the dialogue created. ### 4. TopBox is critical for any organization that truly wants to validate and address customer feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Alejandro O. | Customer Success Manager, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** September 05, 2018 **What do you like best about TopBox?** 1. The TopBox team: Steve has been fantastic to work with. He always presented himself available for support, and was with my team every step of the way. 2. The product itself: as an end-user, the product is intuitive enough to understand the available reports and take action against the results. This is extremely powerful, as it provides my team the right topics to address customer concerns and take action to ensure the best customer experience possible. **What do you dislike about TopBox?** Not too much. Some of the UI was a bit funky, but it took me no more than 10 minutes to figure out. **What problems is TopBox solving and how is that benefiting you?** Understanding/validating our customer's feedback and taking action against the results. ### 5. New NPS program **Rating:** 4.5/5.0 stars **Reviewed by:** John T. | Vice President, Brand Account Development, Internet, Mid-Market (51-1000 emp.) **Reviewed Date:** December 10, 2015 **What do you like best about TopBox?** Waypoint guidance and services are most valuable. The product itself forces the structure and is helping us to operationalize our very new and immature NPS program. **What do you dislike about TopBox?** The navigation takes some getting used to. **Recommendations to others considering TopBox:** If you are looking at NPS as a program, then I would recommend TopBox and Waypoint. NPS is a rich methodology with great benefits when done right. The biggest benefits come when operationalized - when benchmarks are established and informed actions are taken on the results. For someone with another daytime responsibility, NPS can be complex and intimidating. Getting trustworthy results on actionable opportunities for the full customer experience requires much to consider. Waypoint and TopBox provide the expertise, tooling and guardrails to get you on a path to success. We got value with the first survey and I can see that the next set of surveys will be even better based on the learnings surfaced with TopBox. **What problems is TopBox solving and how is that benefiting you?** NetBase provides an enterprise-class Software as a Services products. Our clients include large global brands, smaller local brands and the agencies and researchers who serve these brands. The NPS program helps us understand what services, policies and product features are contributing customer loyalty and which ones are dragging loyalty down. The NPS program is also new. There are two benefits: 1. The NPS program is providing the insights we were seeking. We are learning about what clients expects, what they value and what they perceive in NetBase. 2. The Waypoint help and the TopBox system are also providing feedback on how we execute the NPS surveying. This includes informing us on target contacts, to questions, and the need for both transaction and relationship surveys. ### 6. Great Reporting and Survey Tool! **Rating:** 5.0/5.0 stars **Reviewed by:** Ashley N. | Manager of Client Success, Human Resources, Mid-Market (51-1000 emp.) **Reviewed Date:** November 18, 2015 **What do you like best about TopBox?** Easy to use. Steve has been amazing at helping our team learn to maneuver through TopBox, guide us in learning more about NPS, and helping create surveys for us to analyze our client accounts on a deep level. We are able to view everything from promoters to detractors, comments from clients, relationship ladders, and key drivers. **What do you dislike about TopBox?** We have ALOT of data and sometimes the program runs a bit slow. This was mentioned to Steve and it was told to us that in their end of year release, we should see an increase in the loading speed. **What problems is TopBox solving and how is that benefiting you?** We have been able to increase our workflows immensely. I have realized just how powerful TopBox is, as we have been able to pull data from the program to not only increase user adoption, but create and implement new features, as well as establish marketing campaigns from the feedback we received from our clients. ### 7. Great product for the data overwhelmed marketer **Rating:** 4.5/5.0 stars **Reviewed by:** Kevin L. | Senior Manager, Customer Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** November 16, 2015 **What do you like best about TopBox?** Having just implemented TopBox in the past few months, I can say that it's a great tool for quickly analyzing the data from surveys in real time. We've been using it at NetBase to analyze the latest feedback from our NPS survey and being able to go from different top level reports and compare them to past trends is super helpful. Also I love being able to dive even deeper into the analytics by viewing those accounts that have responded and being able to pull their individual responses back to salesforce to share with the team internally. **What do you dislike about TopBox?** In some cases the reports do not easily display in chrome - not sure if it's a mac issue or a chrome issue but it would be nice to have the reports more clearly laid out side by side. **Recommendations to others considering TopBox:** If you are considering a tool to help you with your NPS program, TopBox should be your first and only pick. **What problems is TopBox solving and how is that benefiting you?** We're using TopBox to help us analyze the feedback we receive from customers in our NPS survey. Previously we were using antiquated tools like survey monkey that were just not cutting it when it comes to being able to quickly pull insights fast and easily. ### 8. TopBox is a data driven Survey tool with process and alerts. **Rating:** 5.0/5.0 stars **Reviewed by:** Paul P. | Vice President of Client Success, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** September 17, 2015 **What do you like best about TopBox?** I like the ability to report and segment cohorts. The reporting helps me dissect my survey information and understand specifically what segments of my business to change. It helps me understand the feedback in specific areas to deliver impact. **What do you dislike about TopBox?** The UI still needs some refinement, their Waypoint team has been very responsive to my feedback and quick to address it. **Recommendations to others considering TopBox:** Reporting, knowledge and process with Survey programs are the strength of Top box and the WayPoint Group. They have been able to provide the insights and tools to help me create a successful program. Most of all I can make data-driven decisions. I love the that you can segment reports and build the process for follow-up within their tool. I can now engage my team on the follow-up, measure the results and use data to partner with other divisions of my company. I used to spend hours in Excel and have up to a day lag in my teams follow up. Today the alerts are in real-time. My team is on top of the responses. My customers are amazed by our thoroughness and I can create reports based on segments of data without spending hours in Excel. All of this has retuned the ROI of Surveys for my company. **What problems is TopBox solving and how is that benefiting you?** ROI, and feedback. I can understand the voice of the customer and use to drive change in my company. Both Top Box and The Waypoint group have been an asset to my organization. ### 9. Purpose-built for customer feedback and its linkage to the business **Rating:** 4.5/5.0 stars **Reviewed by:** Blynn B. | Senior Manager, Customer Success, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** November 18, 2015 **What do you like best about TopBox?** TopBox has enabled me to extract valuable and actionable insights from our customer's feedback with much less effort than previous tools I've used. It's also purpose-built for this type of data so we've uncovered new outcomes we would've otherwise been unaware of. Aside from the technology, the TopBox team is supportive and responsive to our needs as a customer. **What do you dislike about TopBox?** I don't necessarily have any dislikes. The UI, while not unfriendly, could use some improvements, e.g. better use of the page real estate for results and graphics vs. space between the drop down choices. **What problems is TopBox solving and how is that benefiting you?** We're learning more about our non-responder group; we're seeing new data behind the financial linkage between customer sentiment and account risk. ### 10. TopBox is what you want if... **Rating:** 3.5/5.0 stars **Reviewed by:** Michael S. | Business Development Account Executive, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** December 01, 2015 **What do you like best about TopBox?** The insight into my client's thoughts, feelings and experience. The responsiveness of their team is amazing! **What do you dislike about TopBox?** What may be lacking from a functionality point of view but that doesn't mean it will be lacking for long! They are quick to get you what you need so there is not much I dislike! **Recommendations to others considering TopBox:** It is worth the investment. Try it and watch the impact it has on your business! **What problems is TopBox solving and how is that benefiting you?** It solves too many to list. The benefits are exponential as it can be tailored to what you seek! ### 11. TopBox NPS (Net Promoter Score) Survey **Rating:** 5.0/5.0 stars **Reviewed by:** Kimberly G. | Program Manager, Customer Success, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** June 29, 2015 **What do you like best about TopBox?** The TopBox team's consultative approach to adopting best practices with NPS Survey design and execution as well as the extensive TopBox reporting capabilities. **What do you dislike about TopBox?** Although TopBox imported our historical survey information for statistical reporting purposes which is extremely beneficial, I became spoiled by the level of detail in the TopBox results and reporting for our first survey that I wish I had the same level of detail for historical survey data. In other words, it was a transition pain of not having the level of detail/reporting prior to TopBox. **Recommendations to others considering TopBox:** The TopBox team is a pleasure to work with and strives to understand the needs of their clients while consulting on best practices. My advice to others is to have a clear understanding of your requirements and desired end results but to utilize the extensive expertise of the TopBox team to adopt best practices, too. **What problems is TopBox solving and how is that benefiting you?** Better insight into the health of our collective customer base and individual customers through effective NPS survey strategy, execution, analytics, and follow-ups which TopBox has enabled us to address at all levels. ### 12. Great team and product. **Rating:** 5.0/5.0 stars **Reviewed by:** Derek T. | VP Client Services, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** November 18, 2015 **What do you like best about TopBox?** Responsiveness of organization. Partners with you to drive improvements in Customer Success program. **What do you dislike about TopBox?** Keep working to improve quality of releases. **What problems is TopBox solving and how is that benefiting you?** Working with TopBox to solve the execution and analysis of our Customer Success program. Working with TopBox has helped automate our program and provide us the analysis and insight to truly affect change on driving Customer Success. ### 13. Effective but No Automation **Rating:** 4.0/5.0 stars **Reviewed by:** Nick H. | Customer Success Intern, Marketing and Advertising, Mid-Market (51-1000 emp.) **Reviewed Date:** July 22, 2015 **What do you like best about TopBox?** The reports and information received from survey will definitely help our company's ability identify and solve problems. Steve was very helpful and willing to provide guidance. He was available and responsive for phone calls and emails. **What do you dislike about TopBox?** The lack of automation in creating custom reports. As well as within X-Ray - having to go through each company individually. Results are only as accurate as the information provided, so proper documentation and data must be had within your company. **What problems is TopBox solving and how is that benefiting you?** Customer experience with all facets of the company. Have not realized benefits, but hopefully will once followups have been completed. ### 14. Great to slice and dice data **Rating:** 3.5/5.0 stars **Reviewed by:** Reshma I. | Senior Manager, Customer Marketing, Marketing and Advertising, Mid-Market (51-1000 emp.) **Reviewed Date:** November 24, 2015 **What do you like best about TopBox?** Various views within the tool are very helpful. One can get a high level overview or very specific account and contact level information - use it the way you want to. **What do you dislike about TopBox?** The UI can be more intuitive. The headers for each section and report building functionality can be simplified. **What problems is TopBox solving and how is that benefiting you?** Surveying for customer satisfaction -- this platform has provided us with actionable insights! ### 15. I recommend using TopBox for those interested in analyzing NPS and customer feedback. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** November 17, 2015 **What do you like best about TopBox?** TopBox is easy to use, intuitive and provides the analytics we look for when reviewing customer feedback. **What do you dislike about TopBox?** Some of the functions, like exporting files only work on certain search engines. **What problems is TopBox solving and how is that benefiting you?** We are able to really analyze customer feedback (role, region, tier, etc.). ## TopBox Discussions - [What is TopBox used for?](https://www.g2.com/discussions/what-is-topbox-used-for) - [How is feedback deployed?](https://www.g2.com/discussions/questionnaire-deployment) - 1 upvote - [Are TopBox questionnaires mobile-ready?](https://www.g2.com/discussions/mobile-ready) - 1 upvote - [Does this connect to Salesforce?](https://www.g2.com/discussions/does-this-connect-to-salesforce) - 1 upvote - [View TopBox pricing details and edition comparison](https://www.g2.com/products/topbox/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-03+05%3A35%3A52+-0500&secure%5Bsession_id%5D=fd846707-e71e-4d23-a8e3-dd069d0421ae&secure%5Btoken%5D=4b93084b423f9f2a4cde0d124d75828e2f883fff237ac73ce5a77831b94a6c72&format=llm_user) ## TopBox Features **Generative AI** - AI Text Generation - AI Text Summarization **Survey Management** - Survey Deployment - Feedback Collection - Device Responsiveness **Process Management** - Feedback Aggregation - Trigger Alerts - Real-Time Analysis - Real-Time Action **System Management** - System Monitoring ## Top TopBox Alternatives - [AskNicely](https://www.g2.com/products/asknicely/reviews) - 4.7/5.0 (1,029 reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - 4.4/5.0 (6,967 reviews) - [Glassbox](https://www.g2.com/products/glassbox/reviews) - 4.9/5.0 (788 reviews)