TopBox Reviews & Product Details

TopBox is dedicated to addressing the needs of B2B organizations. Based on hands-on 20+ years of Waypoint Group’s B2B consultative work, TopBox was created to provide a simplified process in understanding B2B customer expectations, gaps, and opportunities, while also facilitating appropriate action across the organization. TopBox’s out-of-the-box reporting links B2B account-level feedback with financials to deliver actionable insights to the right people while also prioritizing the optimal improvement initiatives in as little as 30 days. Convert customer feedback into millions with incremental cross-sell and up-sell revenue, accelerate sales-ready leads, and improve win rates by 5x and higher. Turbo charge a Net Promoter® or Customer Success program with TopBox today.

Seller

Waypoint Research Group

Discussions

TopBox Community

Overview by

Steve Bernstein (Author, Speaker, & Principal at Waypoint Group: Helping clients drive profitable growth through Customer Success)

Pricing

Pricing provided by TopBox.

TopBox Insights

$995

per month

Insights + Deployment

Call for Quote

View More Pricing Information

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User Insights

Average based on 15 real user reviews.

Implementation Time

1 month

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KG

Kimberly G.

Program Manager, Customer Success

Computer Software

Mid-Market (51-1000 emp.)

6/29/2015

"TopBox NPS (Net Promoter Score) Survey"

5/5

What do you like best about TopBox?

The TopBox team's consultative approach to adopting best practices with NPS Survey design and execution as well as the extensive TopBox reporting capabilities. Review collected by and hosted on G2.com.

What do you dislike about TopBox?

Although TopBox imported our historical survey information for statistical reporting purposes which is extremely beneficial, I became spoiled by the level of detail in the TopBox results and reporting for our first survey that I wish I had the same level of detail for historical survey data. In other words, it was a transition pain of not having the level of detail/reporting prior to TopBox. Review collected by and hosted on G2.com.

Recommendations to others considering TopBox:

The TopBox team is a pleasure to work with and strives to understand the needs of their clients while consulting on best practices. My advice to others is to have a clear understanding of your requirements and desired end results but to utilize the extensive expertise of the TopBox team to adopt best practices, too. Review collected by and hosted on G2.com.

What problems is TopBox solving and how is that benefiting you?

Better insight into the health of our collective customer base and individual customers through effective NPS survey strategy, execution, analytics, and follow-ups which TopBox has enabled us to address at all levels. Review collected by and hosted on G2.com.

DT

Derek T.

VP Client Services

Computer Software

Mid-Market (51-1000 emp.)

11/18/2015

"Great team and product."

5/5

What do you like best about TopBox?

Responsiveness of organization. Partners with you to drive improvements in Customer Success program. Review collected by and hosted on G2.com.

What do you dislike about TopBox?

Keep working to improve quality of releases. Review collected by and hosted on G2.com.

NH

Nick H.

Customer Success Intern

Marketing and Advertising

Mid-Market (51-1000 emp.)

7/22/2015

"Effective but No Automation"

4/5

What do you like best about TopBox?

The reports and information received from survey will definitely help our company's ability identify and solve problems. Steve was very helpful and willing to provide guidance. He was available and responsive for phone calls and emails. Review collected by and hosted on G2.com.

What do you dislike about TopBox?

The lack of automation in creating custom reports. As well as within X-Ray - having to go through each company individually. Results are only as accurate as the information provided, so proper documentation and data must be had within your company. Review collected by and hosted on G2.com.

RI

Reshma I.

Senior Manager, Customer Marketing

Marketing and Advertising

Mid-Market (51-1000 emp.)

11/24/2015

"Great to slice and dice data"

3.5/5

What do you like best about TopBox?

Various views within the tool are very helpful. One can get a high level overview or very specific account and contact level information - use it the way you want to. Review collected by and hosted on G2.com.

What do you dislike about TopBox?

The UI can be more intuitive. The headers for each section and report building functionality can be simplified. Review collected by and hosted on G2.com.