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# Medallia Customer Experience vs TopBox Comparison - What are their main differences?

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Medallia Customer ExperienceTopBox[+ Add Product](#)

Reviews

**Medallia Customer Experience** [

4.5/5(211)

](https://www.g2.com/products/medallia-customer-experience/reviews#reviews)

**TopBox** [

4.5/5(15)

](https://www.g2.com/products/topbox/reviews#reviews)

Pricing

**Medallia Customer Experience**
Free Trial

**Contact Us** Per Year · Medallia Experience Cloud

**TopBox**
 **$995** per month · TopBox Insights 

**Pricing Insights**
from reviews

Time to Implement

**Medallia Customer Experience**
5 months

Based on 18 responses

**TopBox**
1 monthFaster

Based on 7 responses

Return on Investment

**Medallia Customer Experience**
19 months

Based on 14 responses

**TopBox**
Not enough reviews yet

Perceived Cost

**Medallia Customer Experience**
$$$$$

**TopBox**
Not enough reviews yet

Average Discount

**Medallia Customer Experience**
10%

**TopBox**
Not enough reviews yet

 ![Medallia Customer Experience](https://images.g2crowd.com/uploads/product/hd_favicon/8b51395a78dd593b61bd23efdd512d12/medallia-customer-experience.svg "Medallia Customer Experience")

 ![TopBox](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_5c687c15c87957cc4a3abd6242482ff5/topbox.png "TopBox")

G2 offers free advice on this comparison.

Chat with an expert

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Pros & Cons

**Medallia Customer Experience**
[
Feedback Management (15)
](https://www.g2.com/products/medallia-customer-experience/reviews?filters%5Bsentiment_snippet%5D=1120894&qs=pros-and-cons#reviews)[
Ease of Use (13)
](https://www.g2.com/products/medallia-customer-experience/reviews?filters%5Bsentiment_snippet%5D=1120084&qs=pros-and-cons#reviews)[
Steep Learning Curve (6)
](https://www.g2.com/products/medallia-customer-experience/reviews?filters%5Bsentiment_snippet%5D=1118338&qs=pros-and-cons#reviews)[
AI Limitations (5)
](https://www.g2.com/products/medallia-customer-experience/reviews?filters%5Bsentiment_snippet%5D=1120951&qs=pros-and-cons#reviews)

**TopBox**
Not enough data

Integrations

**Medallia Customer Experience**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_eec7306010aa74e9dc20e6151e30e3bd/fjord.jpeg "Product Avatar Image")

Accenture Song (formerly...

](https://www.g2.com/products/accenture-song-formerly-fjord/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_5a7938ffd6497884772dc39786f9e1e2/adobe-analytics.png "Product Avatar Image")

Adobe Analytics

](https://www.g2.com/products/adobe-analytics/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_5a7938ffd6497884772dc39786f9e1e2/adobe-experience-manager.png "Product Avatar Image")

Adobe

](https://www.g2.com/products/adobe-experience-manager/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_2ac0e7b10e1efb64107026cb2b241d53/azure-pipelines.jpg "Product Avatar Image")

Azure Pipelines

](https://www.g2.com/products/azure-pipelines/reviews)[
View all
](https://www.g2.com/products/medallia-customer-experience/integrations)

**TopBox**
Not enough data

Screenshots

**Medallia Customer Experience**
 ![Medallia Customer Experience screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1338912/Screenshot-2023-09-13-at-2.05.00-PM.png)

**TopBox**
 ![TopBox screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/19735/uploads_2Fe440ec17-e1bb-4183-b01e-9b36e43ccb89_2FFInancial_Link_screenshot_4.4.png)

Ratings

Meets Requirements

**Medallia Customer Experience**

8.7

8.7154

**TopBox**

8.5

8.514

Ease of Use

**Medallia Customer Experience**

8.6

8.6164

**TopBox**

7.7

7.714

Ease of Setup

**Medallia Customer Experience**

7.4

7.4119

**TopBox**

8.9

8.99

Ease of Admin

**Medallia Customer Experience**

7.7

7.786

**TopBox**

8.7

8.79

Quality of Support

**Medallia Customer Experience**

8.6

8.6137

**TopBox**

9.2

9.213

Has the product been a good partner in doing business?

**Medallia Customer Experience**

8.7

8.790

**TopBox**

10.0

10.09

Product Direction (% positive)

**Medallia Customer Experience**

9.5

9.5148

**TopBox**

9.2

9.214

Features

Experience Management[Hide 56 FeaturesShow 56 Features](javascript:void(0);)

8.1

75

Not enough data

Analytics

Net Promoter Score (NPS)

9.4(won by default)

57

Not enough data

Customer Satisfaction (CSAT) Score

9.2(won by default)

55

Not enough data

Customer Effort Score (CES)

8.7(won by default)

49

Not enough data

Gamification

6.1(won by default)

44

Not enough data

Customization

Stakeholder Management

8.6(won by default)

53

Not enough data

Multilanguage Support

7.9(won by default)

46

Not enough data

Multiple Branding Support

8.6(won by default)

45

Not enough data

Vertical-specific Solutions

8.3(won by default)

45

Not enough data

Customizable Branding

Not enough data

Not enough data

Knowledge Management

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Feedback Management

Not enough data

Not enough data

Survey/Poll Management

Not enough data

Not enough data

Negative Feedback Management

Not enough data

Not enough data

Generative AI

AI Text Generation

6.5(won by default)

25

Not enough data

AI Text Summarization

6.5(won by default)

25

Not enough data

Generative AI

Not enough data

Not enough data

Agentic AI - Experience Management

Cross-system Integration

8.7(won by default)

9

Not enough data

Proactive Assistance

8.3(won by default)

5

Not enough data

Autonomous Task Execution

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Social Media Integration

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Additional Functionality

Real-Time Reporting

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Dashboard

Not enough data

Not enough data

NPS Survey Structure

Not enough data

Not enough data

Customizable Forms

Not enough data

Not enough data

Visual Analytics

Not enough data

Not enough data

Data Visualization

Not enough data

Not enough data

Customer Segmentation

Not enough data

Not enough data

Tagging

Not enough data

Not enough data

Customer Journey Mapping

Not enough data

Not enough data

Text Analysis

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Multi-Channel Data Collection

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Real-Time Analytics

Not enough data

Not enough data

Predictive Analytics

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Sentiment Analysis

Not enough data

Not enough data

Trend Analysis

Not enough data

Not enough data

API

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Engagement Tracking

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Multi-Channel Support

Not enough data

Not enough data

Feedback Analytics[Hide 12 FeaturesShow 12 Features](javascript:void(0);)

8.1

59

Not enough data

Feedback Management

Tagging

8.3(won by default)

44

Not enough data

Segmentation

8.4(won by default)

42

Not enough data

Custom Reports and Dashboards

8.4(won by default)

50

Not enough data

Feedback Analysis

Thematic Analysis

8.1(won by default)

48

Not enough data

Sentiment Analysis

8.4(won by default)

50

Not enough data

NPS/CSAT Scoring

9.3(won by default)

50

Not enough data

Feedback Sources

Online Reviews

8.3(won by default)

38

Not enough data

Surveys

9.2(won by default)

48

Not enough data

Social Media

7.2(won by default)

35

Not enough data

Customer Service Channels

8.2(won by default)

38

Not enough data

Generative AI

AI Text Generation

6.7(won by default)

22

Not enough data

AI Text Summarization

6.5(won by default)

24

Not enough data

Show 1 feature category with incomplete data

Enterprise Feedback Management[Hide 65 FeaturesShow 65 Features](javascript:void(0);)

Not enough data

Not enough data

Generative AI

AI Text Generation

Not enough data

Not enough data

AI Text Summarization

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Survey Management

Brand Design Consistency

Not enough data

Feature Not Available

Survey Deployment

Not enough data

Not enough data

Feedback Collection

Not enough data

Not enough data

Device Responsiveness

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Mobile Survey

Not enough data

Not enough data

Pulse Surveys

Not enough data

Not enough data

Process Management

Feedback Aggregation

Not enough data

Not enough data

Trigger Alerts

Not enough data

Not enough data

Real-Time Analysis

Not enough data

Not enough data

Real-Time Action

Not enough data

Not enough data

360 Degree Feedback

Not enough data

Not enough data

Anonymous Feedback

Not enough data

Not enough data

Real-Time Analytics

Not enough data

Not enough data

Trend Analysis

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

Text Analysis

Not enough data

Not enough data

Sentiment Analysis

Not enough data

Not enough data

System Management

Security

Not enough data

Feature Not Available

System Monitoring

Not enough data

Not enough data

SSL Security

Not enough data

Not enough data

GPS

Not enough data

Not enough data

Additional Functionality

Customer Experience Management

Not enough data

Not enough data

NPS of Employees

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Question Library

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Data Visualization

Not enough data

Not enough data

Multi-Channel Distribution

Not enough data

Not enough data

Ratings/Reviews

Not enough data

Not enough data

Negative Feedback Management

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Commenting/Notes

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Template Management

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Social Media Integration

Not enough data

Not enough data

Text Fields

Not enough data

Not enough data

Customizable Questions

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Real-Time Reporting

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Conditional Logic

Not enough data

Not enough data

Website Integration

Not enough data

Not enough data

Search/Filter

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

API

Not enough data

Not enough data

NPS of Customers

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Survey/Poll Management

Not enough data

Not enough data

Segmentation

Not enough data

Not enough data

Customer Segmentation

Not enough data

Not enough data

Reminders

Not enough data

Not enough data

NPS Survey Structure

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Widgets

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

Feedback Management

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Question Branching

Not enough data

Not enough data

User Insights

Reviewers' Company Size

[![Medallia Customer Experience](https://images.g2crowd.com/uploads/product/hd_favicon/8b51395a78dd593b61bd23efdd512d12/medallia-customer-experience.svg "Medallia Customer Experience")](https://www.g2.com/products/medallia-customer-experience/reviews)

Medallia Customer Experience

Small-Business(50 or fewer emp.)

9.8%

Mid-Market(51-1000 emp.)

21.6%

Enterprise(\> 1000 emp.)

68.6%

[![TopBox](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_5c687c15c87957cc4a3abd6242482ff5/topbox.png "TopBox")](https://www.g2.com/products/topbox/reviews)

TopBox

Small-Business(50 or fewer emp.)

0%

Mid-Market(51-1000 emp.)

100.0%

Enterprise(\> 1000 emp.)

0%

Small-Business

(50 or fewer emp.)

9.8%

0%

Mid-Market

(51-1000 emp.)

21.6%

100.0%

Enterprise

(\> 1000 emp.)

68.6%

0%

Reviewers' Industry

[![Medallia Customer Experience](https://images.g2crowd.com/uploads/product/hd_favicon/8b51395a78dd593b61bd23efdd512d12/medallia-customer-experience.svg "Medallia Customer Experience")](https://www.g2.com/products/medallia-customer-experience/reviews)
Medallia Customer Experience

Hospitality

13.6%

Financial Services

11.0%

Information Technology and Services

7.3%

Retail

6.8%

Insurance

5.8%

Other

55.5%

[![TopBox](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_5c687c15c87957cc4a3abd6242482ff5/topbox.png "TopBox")](https://www.g2.com/products/topbox/reviews)
TopBox

Computer Software

57.1%

Internet

21.4%

Marketing and Advertising

14.3%

Human Resources

7.1%

‐

Other

0.0%

Alternatives

**Medallia Customer Experience Alternatives**

 ![AskNicely](https://images.g2crowd.com/uploads/product/hd_favicon/8b4f2337b545e6e7a2bcea877e24da94/asknicely.svg "AskNicely")

[
AskNicely
](/products/asknicely/reviews)

 ![Qualtrics Customer Experience](https://images.g2crowd.com/uploads/product/hd_favicon/8890eea0cb317c903c079caf28914e83/qualtrics-customer-experience%282%29.svg "Qualtrics Customer Experience")

[
Qualtrics Customer Experience
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 ![InMoment Experience Improvement (XI) Platform](https://images.g2crowd.com/uploads/product/hd_favicon/10777a1508e330761fe8a92a5a22bdc8/inmoment-experience-improvement-xi-platform.svg "InMoment Experience Improvement (XI) Platform")

[
InMoment Experience...
](/products/inmoment-experience-improvement-xi-platform/reviews)

 ![Birdeye](https://images.g2crowd.com/uploads/product/hd_favicon/514fe0a03abf96030f2ff069dc84ec93/birdeye.svg "Birdeye")

[
Birdeye
](/products/birdeye/reviews)

**TopBox Alternatives**

 ![AskNicely](https://images.g2crowd.com/uploads/product/hd_favicon/8b4f2337b545e6e7a2bcea877e24da94/asknicely.svg "AskNicely")

[
AskNicely
](/products/asknicely/reviews)

 ![Salesforce Service Cloud](https://images.g2crowd.com/uploads/product/hd_favicon/e2170cb2fb1e97e4b23447ad004fa376/agentforce-service-formerly-salesforce-service-cloud.svg "Salesforce Service Cloud")

[
Salesforce Service Cloud
](/products/agentforce-service-formerly-salesforce-service-cloud/reviews)

 ![Glassbox](https://images.g2crowd.com/uploads/product/hd_favicon/0e92ee7cb332bc287c7337ecd9f352be/glassbox.svg "Glassbox")

[
Glassbox
](/products/glassbox/reviews)

 ![HubSpot Service Hub](https://images.g2crowd.com/uploads/product/hd_favicon/4197737e447f044e17be1a5ebb4ba193/hubspot-service-hub.svg "HubSpot Service Hub")

[
Service Hub
](/products/hubspot-service-hub/reviews)

## Medallia Customer Experience vs TopBox

When assessing the two solutions, reviewers found Medallia Customer Experience easier to use. However, TopBox is easier to set up and administer. Reviewers also preferred doing business with TopBox overall.

- Reviewers felt that Medallia Customer Experience meets the needs of their business better than TopBox.
- When comparing quality of ongoing product support, reviewers felt that TopBox is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Medallia Customer Experience over TopBox.