--- title: Tidio Reviews meta_title: 'Tidio Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1908 reviews by the users' company size, role or industry to find out how Tidio works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 1908 scale: '5' date_modified: '2026-07-17' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Tidio Reviews **Vendor:** Tidio **Category:** [Help Desk Software](https://www.g2.com/categories/help-desk) **Average Rating:** 4.6/5.0 **Total Reviews:** 1,908 ## About Tidio Tidio is an all-in-one customer support software suite comprising (1) help desk, (2) live chat, (3) chatbot automation, and (4) AI agent features. Over 300,000 businesses across ecommerce, services, and tech use Tidio to streamline communication, resolve issues faster, and drive more sales. With Tidio, support teams can engage customers in real time via live chat, automate responses to FAQs with Flows (rules-based chatbots), and manage conversations from multiple channels like email, Messenger, Instagram, WhatsApp, and email in one unified dashboard. At the heart of the platform is Lyro, Tidio’s conversational AI agent and chatbot, capable of resolving up to 67% of common customer inquiries without human involvement. With a single click, Lyro starts using your company’s existing help content to provide accurate and brand-consistent responses without making up answers. When in doubt, the AI agent will hand over the ticket to your team, enhancing trust between users and your brand. Tidio empowers businesses to scale their support without overwhelming their teams. It reduces missed chats, shortens response times, and frees up agents to focus on complex issues. Start free and get 50 AI-powered conversations with Lyro. No credit card required. 💬 Live Chat • Real-Time Support – Engage with visitors instantly through a lightweight chat widget. • Live Typing Preview – See what users are typing before they hit send. • Canned Responses – Use pre-written replies for quick, consistent answers. • AI Reply Assistant – Enhance responses with GPT-4 suggestions. • User Management – Ban users by IP, view live visitor lists. • Chat Transcripts – Save or email conversation history. • Attachments – Support for sending files (images, docs, videos). ⚙️ Flows (Chatbot Automation) • Visual Automation Builder – No-code drag & drop builder for custom flows. • Pre-designed Templates – 40+ templates designed for eCommerce. • Data Collection – Auto-capture contact info and feedback. • Abandoned Cart Recovery – Send timed offers/discounts. • Third-Party Integrations – Sync data with external tools and platforms. 🤖 Lyro (AI Agent) • Conversational AI – Automatically resolve up to 70% of questions. • Product Recommendations – Suggest items based on Shopify product data. • Multichannel Support – Works across live chat, WhatsApp, Instagram, Messenger. • Multilingual Capabilities – Respond in English, Spanish, French, Portuguese, German. • Analytics – Review AI performance and conversation stats. 🛒 Order Management (for Shopify) • Cart Preview – See what's in the customer's cart in real time. • Order History Access – View past orders for personalized help. • Direct Product Recommendations – Suggest products inside the chat. • Order Management – Cancel, update, or refund orders via chat. • Discount Offering – Share coupon codes live in conversation. 🎫 Ticketing System • Unified Ticket Creation – Convert emails/chats into support tickets. • Tagging and Prioritization – Organize and prioritize tasks. • Operator Tracking – Know who’s assigned to what. • Advanced Filtering – Quickly sort through tickets. • Spam Management – Auto-detect and filter irrelevant messages. 📡 Communication Channels Manage all in one dashboard: • Live Chat – Real-time website conversations. • Email – Integrate multiple inboxes. • Instagram – Reply to DMs and reactions. • Messenger – Chat with Facebook users. 🎨 Customization • Branding – Match chat widget to your site's look & feel. • Visibility Settings – Customize widget display by time/device. • Offline Messaging – Capture leads when you're offline. 📊 Analytics • Performance Monitoring – Track response times, satisfaction, missed chats. • Team Insights – Evaluate individual/team productivity. • Flow Analysis – Optimize automations based on performance data. 🔒 Privacy & Compliance • SOC 2 Type 2 • GDPR • CCPA • EU-US DPF • CPRA • AI Pact ## Tidio Pros & Cons **What users like:** - Users love the **ease of use** of Tidio, enhancing team communication and providing seamless customer interaction. (225 reviews) - Users appreciate Tidio for its **immediate customer support capabilities** , enhancing engagement and satisfaction with timely assistance. (184 reviews) - Users are impressed by Tidio's **efficient AI chatbot** , which enhances customer communication and support during peak times. (155 reviews) - Users praise Tidio's **easy setup** , making the initial configuration smooth and efficient for getting started quickly. (154 reviews) - Users love Tidio’s **real-time engagement features** , making customer interaction seamless and effective across multiple platforms. (139 reviews) - Users love Tidio's **efficient AI-enabled chat features** , appreciating its user-friendly setup and fantastic support. (132 reviews) - Automation (124 reviews) - Intuitive (120 reviews) - Useful (117 reviews) - Users appreciate the **excellent customer support** of Tidio, enhancing their experience with seamless communication convenience. (107 reviews) **What users dislike:** - Users find Tidio **expensive** , especially for freelancers seeking affordable licensing options that meet their needs. (76 reviews) - Users find the **missing features** in Tidio, like geolocation, to be costly and lacking in flexibility. (59 reviews) - Users find Tidio's **limited customization** frustrating, wishing for more control over chatbot settings and workflows. (57 reviews) - Users find Tidio's pricing to be **too expensive** and suggest a more flexible payment model for better affordability. (56 reviews) - Users desire **more features** in Tidio, such as additional chatbot styles and improved editing capabilities on mobile. (55 reviews) - Users face **usage limitations** with Tidio's free version, often maxing out chat requests too soon. (47 reviews) - Chat Functionality (46 reviews) - Users find the **AI limitations** of Tidio restrictive, particularly in pricing and customization for their specific needs. (44 reviews) - Cost Limitations (44 reviews) - Chat Functionality Issues (43 reviews) ## Tidio Reviews ### 1. Streamline Customer Conversations with Tidio’s Live Chat & Bot Combo **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Building Materials | Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2025 **What do you like best about Tidio?** Great all-in-one communication hub that centralizes live chat, chatbots, email, and social media messaging. We like that we are able to build the chatbot with information (documents, websites, etc) and knowledge, and able to see the dashboard and logs of the live chat. **What do you dislike about Tidio?** The tiered pricing is very hefty and confusing to understand. Very limited free plan and chatbot limitations. **What problems is Tidio solving and how is that benefiting you?** Repetitive Customer Queries was an issue. Tidio has been providing canned responses with automated, common replies. This saves time and improves consistency on our end. **Official Response from Bart Turczynski:** > Thanks for the review! ### 2. Tidio has helped my company **Rating:** 5.0/5.0 stars **Reviewed by:** Andres S. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2025 **What do you like best about Tidio?** Initially we needed a way to be able to communicate with our customers in a fluid way and to be able to manage it and thanks to Tidio this was possible. We can monitor the interest of our customers and answer their questions quickly. The most interesting thing is that we can create different team members and keep a count of the assigned chats. **What do you dislike about Tidio?** So far we really have no complaints from Tidio. **What problems is Tidio solving and how is that benefiting you?** We wanted to have a solution to serve our customers quickly and smoothly and Tidio was our solution because for customers it is like chatting via WhatsApp. **Official Response from Bart Turczynski:** > Thank you, Andres, for the kind words! ### 3. I've used Intercom, Zendesk, and now Tidio. Tidio is my favorite so far! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** May 08, 2025 **What do you like best about Tidio?** Love the live typing feature so that I can prepare responses before the person even hits enter. This enables me to respond quicker and close sales faster. Also, it's easy to created seamless, automated flows that pop up when visitors hit specific pages. **What do you dislike about Tidio?** Haven't found anything so far that I dislike. **What problems is Tidio solving and how is that benefiting you?** It's great to have a reliable live chat system to address customer concerns before they place an order. I can also see where website visitors are located, so that I can cater my responses based on their location. **Official Response from Bart Turczynski:** > Proud to be your favorite! Thank you for reviewing ### 4. Robust Service Set if you have the Website Volume to Justify the Price **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** April 11, 2025 **What do you like best about Tidio?** Their bot automations and chat features are great. Easy to set up and integrate with our website. **What do you dislike about Tidio?** The only negative to us is that it's not a viable option for our low-traffic sites. They need a pared-down version of their service as a base offering. **What problems is Tidio solving and how is that benefiting you?** Tidio makes it easier for us to offer deals and discounts to our customers right at the time of check out or serious product consideration to help drive higher sales rates while also allowing us to have an integrated chat for support. It also gives us a process to collect customer emails and data for remarketing purposes. **Official Response from Bart Turczynski:** > Thank you for the review! We're constantly working on the pricing and plans to make sure they're transparent and investigating how we can best cater to our audience. ### 5. Basic Utility for Lead Generation **Rating:** 5.0/5.0 stars **Reviewed by:** Tara M. **Reviewed Date:** August 02, 2025 **What do you like best about Tidio?** I like that Tidio allows us to connect with and help patients effectively. It also brings in our leads, which is valuable for our operations. **What do you dislike about Tidio?** Not applicable **What problems is Tidio solving and how is that benefiting you?** I find the product helps access patients and brings leads in, though I don't have extensive experience with it. **Official Response from Bart Turczynski:** > Thank you, Tara :) ### 6. One of the best Ai chat i have **Rating:** 4.5/5.0 stars **Reviewed by:** Supneil S. | Customer support, Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2025 **What do you like best about Tidio?** There AI feature is stunning. It almost do everything that our website needed. The 5 person job can now be handled by one person only with ease. **What do you dislike about Tidio?** The flow connection method is a bit hard for me to understand. The dashboard is very easy to use. **What problems is Tidio solving and how is that benefiting you?** It gives customer instant answer for contacting and knowing more about the business. **Official Response from Bart Turczynski:** > Thanks, Supneil, for the feedback! ### 7. Tidio is not just a live chat but turning into my entire CRM system **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Media Production | Small-Business (50 or fewer emp.) **Reviewed Date:** August 19, 2021 **What do you like best about Tidio?** Tidio has constantly been growing since I joined - there's always updates making it better. The support I receive from the staff is phenomenal. **What do you dislike about Tidio?** The downside of Tidio is that the bots only integrate with Shopify. I use Woocommerce, and it is slightly frustrating seeing options that can be used for other eCommerce platforms and not my own. **What problems is Tidio solving and how is that benefiting you?** My sales have improved significantly now that I can speak to customers in real-time. More and more people prefer to chat with someone in writing rather than over the phone. **Official Response from Bart Turczynski:** > Thank you for the review! Keep an eye out for what's happening in the product—https://updates.tidio.com/en we're constantly improving things; unfortunately, some options are platform-dependent for reasons beyond our control. ### 8. Tidio has been a very helpful tool to manage customer retention and satisfaction **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** April 10, 2025 **What do you like best about Tidio?** The structure of Tidio with its different sections, “Unassigned” “My Open” and “Solved” helps organize customer queries and make sure that everything has been answered in a good manner. Additionally the phone application that Tidio offers is very efficient as customer queries can be answered anywhere anytime. **What do you dislike about Tidio?** Using Tidio has been a great experience so far, there is no downside or issues that I have encountered. **What problems is Tidio solving and how is that benefiting you?** TIDIO allows our customer support team to assist customers in real time. Additionally different members of the team have access to it so any one of them can answer any query thanks to a shared inbox. **Official Response from Bart Turczynski:** > We're very happy to hear you're enjoying Tidio! Thank you for the review :) ### 9. Efficient **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2025 **What do you like best about Tidio?** I love that you can save questions for the future and the bot will supply those programmed answers for customers if I'm away from my desk and cannot respond in a timely manner. It's pretty simple to navigate. Easy customer support that is helpful whenever I may be confused or lost on something. **What do you dislike about Tidio?** Auto-updates changing my settings within my account. **What problems is Tidio solving and how is that benefiting you?** Whatever problems I may run into, I can submit a contact ticket and be assisted by one of the Tidio reps with a solution. **Official Response from Bart Turczynski:** > Thanks for the review! ### 10. Tidio Application **Rating:** 5.0/5.0 stars **Reviewed by:** Juan R. | Marketing Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2025 **What do you like best about Tidio?** It allows our ecommerce store to suggest products and walk clients to make final purchases. **What do you dislike about Tidio?** Not able to contact someone via phone. It is all chat or email which takes too much time. **What problems is Tidio solving and how is that benefiting you?** Suggest products to clients as well as interact with them saving us time **Official Response from Bart Turczynski:** > Thank you, Juan! I'll pass your suggestion to the product team. ### 11. A good software **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** August 06, 2025 **What do you like best about Tidio?** I really like Tidio for its easy-to-use interface and the various social media integrations. **What do you dislike about Tidio?** I didn't find anything I didn't like about Tidio **What problems is Tidio solving and how is that benefiting you?** With tidio I found an easy to use and easy to understand interface so that use is also simplified **Official Response from Bart Turczynski:** > Thanks for the review! ### 12. Very useful to help my customers **Rating:** 4.0/5.0 stars **Reviewed by:** Fatou K. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2025 **What do you like best about Tidio?** What I like the best is to use flows to contact my customers **What do you dislike about Tidio?** Not many IA chat, the price to add the component is quite expensive **What problems is Tidio solving and how is that benefiting you?** to help my customers when they are struggling in the website, or to provide them a coupon **Official Response from Bart Turczynski:** > Thank you, Fatou, for leaving us a review! ### 13. Exactly what our organization needs **Rating:** 5.0/5.0 stars **Reviewed by:** Yannick G. | Chief Technology Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** December 24, 2024 **What do you like best about Tidio?** We've been using tidio almost a year now and it has all the features our organization needs. Having the ability to quickly jump on an online conversation from the mobile app really helped with converting visitors into returning customers. **What do you dislike about Tidio?** Mobile app and qeb app features are not really consistent. **What problems is Tidio solving and how is that benefiting you?** The ability to guide users that are not familiar with our services through the booking process. Answering quick questions that else could be blockers during the booking process. **Official Response from Olek Potrykus:** > Hello Yannick! Thank you for taking your time and leaving this feedback. We're glad to know you've been our customer since one year already and we hope it stays that way! :) ### 14. Excellent platform to interact with your customers! **Rating:** 5.0/5.0 stars **Reviewed by:** Khawar K. | Deputy Director Quality Enhancement Cell, Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2023 **What do you like best about Tidio?** Tidio is a completely automated platform and helps generates leads in very less time. The best thing is it saves a lot of time and we can concentrate on other tasks easily. Highly recommended. **What do you dislike about Tidio?** So far we haven't found anything that we don't like. If found, we will definitely share feedback with the creators which will definitely help. So, no further improvements needed so far. **What problems is Tidio solving and how is that benefiting you?** Help my customers resolve their queries in less time. Generates leads by automatically offering different discounts. Increased out productivity and increased our business performance. **Official Response from Bart Turczynski:** > Hi Khawar! Thank you for the review, happy to hear you're achieving your lead gen goals! ### 15. User friendly, easy to understand, adaptable to our needs. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** May 08, 2025 **What do you like best about Tidio?** What Tidio offers that is most useful is the statistics dashboard that allows you to see the daily flow of visitors to the site. **What do you dislike about Tidio?** I don't like that when we use the response tree to replace the absent agent, people can write anything, which is a waste of time. **What problems is Tidio solving and how is that benefiting you?** Tidio allows us to handle customer requests even outside of regular service hours. This gives us a good reputation. **Official Response from Bart Turczynski:** > Thank you for the review! I'm not sure I fully understand the case you're describing, but perhaps disabling the text input action will solve things for you? https://help.tidio.com/hc/en-us/articles/5465426393756-Disable-Text-Input ### 16. I always know when someone is visiting my website. Flows captures what I need. **Rating:** 5.0/5.0 stars **Reviewed by:** Ron S. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2024 **What do you like best about Tidio?** The ability to engage potential clients in real time. **What do you dislike about Tidio?** I dislike the itemized cost of each service. **What problems is Tidio solving and how is that benefiting you?** The problem that's being solved is Flows is capturing leads while I'm working with other potential or existing clients. **Official Response from Olek Potrykus:** > Hi Ron! Thanks a lot for this great review and you feedback. ### 17. Love this program! **Rating:** 5.0/5.0 stars **Reviewed by:** Aaron G. | Membership and Development Director, Health, Wellness and Fitness, Mid-Market (51-1000 emp.) **Reviewed Date:** February 20, 2025 **What do you like best about Tidio?** I love how easy it is to add the needed knowledge. **What do you dislike about Tidio?** So far I have not found anything. It is very easy to use. **What problems is Tidio solving and how is that benefiting you?** We get lots of emails delivered via our contact us page that I get to as quickly as I can, but this helps people faster with easier answers than I can give. **Official Response from Bart Turczynski:** > Great, Aaron, thank you so much! ### 18. Easy to Install and Use **Rating:** 4.0/5.0 stars **Reviewed by:** Alysia M. | Special Projects, Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2025 **What do you like best about Tidio?** The canned responses come in handy, and I love how easily it integrates with WordPress. **What do you dislike about Tidio?** I wish that the chat limit were highter. **What problems is Tidio solving and how is that benefiting you?** We just wanted another way for job seekers to be able to ask questions an initiate job applications online. **Official Response from Bart Turczynski:** > Thank you for the review, Alysia! ### 19. Tidio Allows Us to Offer 24/7 Communication **Rating:** 4.0/5.0 stars **Reviewed by:** Heather J. | Contact Center Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 06, 2024 **What do you like best about Tidio?** Tidio is a robust live chat that supports us in 24/7 communication. During business hours, Tidio’s live chat feature allows real-time communication, with added capabilities to view visitor profiles, track behavior, and personalize responses. Tidio also offers a mobile app so agents can respond from anywhere, ensuring continuous support. Overall, Tidio is a cost-effective, versatile solution for maintaining responsive customer communication. **What do you dislike about Tidio?** The free plan is quite limited. The mobile app, though convenient, occasionally suffers from sync issues with the desktop version, which can cause missed messages or delayed notifications. **What problems is Tidio solving and how is that benefiting you?** Tidio solves several key problems in live chats by enabling 24/7 customer communication which means customers get immediate responses to common questions, even outside business hours. This keeps customers engaged and improves satisfaction by reducing wait times, especially during peak hours or off-hours. **Official Response from Olek Potrykus:** > Hi Heather! We're glad to read that Tidio keeps your customers engaged and increases their satisfaction. Also, we appreciate the feedback regarding our app. ### 20. Great Software, Good Free program! **Rating:** 5.0/5.0 stars **Reviewed by:** Piotr R. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** February 11, 2025 **What do you like best about Tidio?** The free program is great for starting up a buisness. It's really easy to use. It was easy to setup. I use it for customer support. Everyday **What do you dislike about Tidio?** There is not much to hate about tido. Maybe the fact the premium prices are a lil too high. **What problems is Tidio solving and how is that benefiting you?** It's solved how i only used real workers and no matter how much they worked in there support they got paid the same ammount. With Tidio i can use a chat bot to remove all the unnessesary questions. **Official Response from Bart Turczynski:** > Thanks for taking the time to leave us a review, Piotr! ### 21. Helps me manage day to day user experience **Rating:** 4.5/5.0 stars **Reviewed by:** Mlungisi N. | Special Projects Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2025 **What do you like best about Tidio?** It's easy and simple to use. Sends real-time messages and alerts whenever one visits our website. **What do you dislike about Tidio?** I can't seem to find useful analytics and reports that we can review from time to time. **What problems is Tidio solving and how is that benefiting you?** Real-time customer questions and queries. **Official Response from Bart Turczynski:** > Thanks, Mlungisi! You can find reports in the admin panel—see these user guides https://help.tidio.com/hc/en-us/articles/5445427745052-The-Analytics-section ### 22. Tidio is a great resource for our business. **Rating:** 4.0/5.0 stars **Reviewed by:** Leonel L. | Sales and Product Development Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 24, 2025 **What do you like best about Tidio?** Tidio does a great job integrating live chat, AI chatbots, and other communication channels (like email and social media) into a unified platform. I really like the features like the "Live Visitors List" enable businesses to proactively engage with website visitors, which is super convenient for all users. **What do you dislike about Tidio?** It doesn't seem that Tidio integrates with our CRM, Dynamics. **What problems is Tidio solving and how is that benefiting you?** Providing excellent support to our customers realtime, helping them navigate our site and get the support they need immediately. **Official Response from Bart Turczynski:** > Leonel, thank you for the review! Stoked to hear our AI chatbot has helped you streamline communication :) ### 23. Best customer service software **Rating:** 5.0/5.0 stars **Reviewed by:** Burhan K. | Chief Technology Officer, Sporting Goods, Small-Business (50 or fewer emp.) **Reviewed Date:** January 20, 2025 **What do you like best about Tidio?** I like most the feature of notifying me (Through mobile app) whenever there is a visitor on my websites. And the flows are also very very helpful. **What do you dislike about Tidio?** I am just in need of a feature that whenever I tap on the notification of a visitor, live conversation, or ticket. It should automatically switch to that project of what the notification is, and not show me the error that I have to manually switch to that project. **What problems is Tidio solving and how is that benefiting you?** Tidio helps my website visitors know that they do have instant support available right in the website. **Official Response from Bart Turczynski:** > Thank you, Burhan, for the kind words! ### 24. Thank you for your compliment! How can I assist you today? **Rating:** 5.0/5.0 stars **Reviewed by:** Johannes H. | Seller, Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2025 **What do you like best about Tidio?** The AI is being used well, and if it can't help, it directs you correctly, which is great. **What do you dislike about Tidio?** That you can't really understand the flows because even if there aren't people on your website, it counts flows :D **What problems is Tidio solving and how is that benefiting you?** He is managing the support all by himself. **Official Response from Bart Turczynski:** > Thanks for the review, Johannes! As for Flows, have a look at https://help.tidio.com/hc/en-us/sections/5452396719260-Flows — there's a chance you have a welcome message set up, so every time the page loads, that flow gets triggered and turns on. Depending on your use case, you may want to turn it off :) ### 25. Very easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Caroline A. | Publisher, Small-Business (50 or fewer emp.) **Reviewed Date:** May 01, 2025 **What do you like best about Tidio?** I like the AI chat. It is very efficient. I also like that I can add different sales channels without having to click around too much. **What do you dislike about Tidio?** It doesn't include the operation hours for free **What problems is Tidio solving and how is that benefiting you?** I can answer all requests from one place **Official Response from Bart Turczynski:** > Happy to hear you're enjoying the AI agent, Caroline! ### 26. Easy to use and it gets you way more leads **Rating:** 5.0/5.0 stars **Reviewed by:** Lorenzo V. | I am an engineer but in this case I have an e commerce and the target is people that are launching a lodging facility, Small-Business (50 or fewer emp.) **Reviewed Date:** December 30, 2024 **What do you like best about Tidio?** I can use Tidio both on PC and mobile phone. It got me a lot more lead than I was able to get by myself and the price is affordable. Support is great and they're doing their best to provide you with the best experience **What do you dislike about Tidio?** Not very easy to understand how the plans work and if you start to explore all the tools it can get complicated **What problems is Tidio solving and how is that benefiting you?** I can communicate with the users on my website without me being present to chat with them. I send them a message showing the services I can offer and I get several lead per month **Official Response from Bart Turczynski:** > Thank you, Lorenzo for the review! Thank you for the feedback on the pricing page. Communicating all the features and pricing tiers is always a challenge, and we're continually improving the UX of the pricing page. We have a few ideas in the pipeline. We've recently updated pricing information on G2, too. Including a full-detail .pdf for download. Keep crushing it at lead generation! ### 27. Experience has been fine overall **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Manufacturing | Small-Business (50 or fewer emp.) **Reviewed Date:** May 08, 2025 **What do you like best about Tidio?** Tidio has been easy to navigate for us. I like that you can have your branding and multiple people to answer chats. **What do you dislike about Tidio?** I feel like Tidio always logs me out or has to reload itself, which is annoying when I am trying to respond quickly to a customer chat. **What problems is Tidio solving and how is that benefiting you?** When a customer is on our website and is just looking for a quick response, I like that we are able to give that to them. **Official Response from Bart Turczynski:** > Thank you for reviewing Tidio! ### 28. Tidio Makes it Easy to stay in contact **Rating:** 4.5/5.0 stars **Reviewed by:** anthony s. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 08, 2025 **What do you like best about Tidio?** The product is very easy to use, i've never missed an incoming message. **What do you dislike about Tidio?** I've had trouble connecting it with other providers like facebook messenger. **What problems is Tidio solving and how is that benefiting you?** Customers often have product questions that i'm able to answer on tidio directly. **Official Response from Bart Turczynski:** > Thanks, Anthony! ### 29. Tidio integrates easily into our website and is a very useful tool for quick customer interaction **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Furniture | Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2025 **What do you like best about Tidio?** Really easy to use on desktop or mobile, with conversations being started or picked up on either. **What do you dislike about Tidio?** It's not unhelpful, but it's weird being able to see what the customer is typing before they've pressed send. **What problems is Tidio solving and how is that benefiting you?** It allows customers to quickly speak to our team with simple enquiries without having to wait for an email or phone response. It allows us to respond to customers quickly and on the go. **Official Response from Bart Turczynski:** > Thanks for the review! ### 30. Tidio allows me to interact with potential leads with ease **Rating:** 5.0/5.0 stars **Reviewed by:** Robot . | Operation manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2025 **What do you like best about Tidio?** It shows me what guest are viewing on my page to better suit their needs **What do you dislike about Tidio?** I get lots of notifications but it’s from potential guests **What problems is Tidio solving and how is that benefiting you?** Leads from guest who visit my page **Official Response from Bart Turczynski:** > Thank you for the review, uhm, Robot, I guess? 😅 ### 31. Impactful **Rating:** 4.5/5.0 stars **Reviewed by:** Nabeel A. | Senior Marketing Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** May 21, 2025 **What do you like best about Tidio?** I receive responses in real time and it helps me understand what customers are looking for. **What do you dislike about Tidio?** Too many layouts to choose from. I struggle to make choices. **What problems is Tidio solving and how is that benefiting you?** Customer feedback. **Official Response from Bart Turczynski:** > Thank you, Nabeel! ### 32. Live chat..... **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Wholesale | Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2025 **What do you like best about Tidio?** its a live chat widget that works well for our needs **What do you dislike about Tidio?** Things are hard to find, UX needs work to make things easier **What problems is Tidio solving and how is that benefiting you?** we have a live chat function that works **Official Response from Bart Turczynski:** > Thanks for the review! ### 33. Great for any e-commerce site **Rating:** 4.0/5.0 stars **Reviewed by:** Ana V. | Sales specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2025 **What do you like best about Tidio?** Putting your customer service as a priority is something that everyone will appreciate **What do you dislike about Tidio?** Would love to have more ai tools integrated **What problems is Tidio solving and how is that benefiting you?** Clients that have doubts about a product and would like to have someone answering to them before buying **Official Response from Bart Turczynski:** > Hi Ana! Thanks so much for the review. What additional AI tools do you have in mind? Happy to pass your suggestion along to the product team :) You can also shoot a message with your suggestions to support@tidio.net and track product updates on this page https://updates.tidio.com/en ### 34. It's ok but their are better services out ther **Rating:** 1.5/5.0 stars **Reviewed by:** Joseph V. | S, Mid-Market (51-1000 emp.) **Reviewed Date:** May 13, 2025 **What do you like best about Tidio?** plenty of integration and workflow set up options **What do you dislike about Tidio?** often improperly captures customer data. **What problems is Tidio solving and how is that benefiting you?** easy to implement out of the box chat widget solution that offers integration with both our website and crm **Official Response from Bart Turczynski:** > Hi Joseph, can you shoot us a message to let us know about the issues you're suggesting in your review? We'd like to get them fixed—support@tidio.net ### 35. Quick and easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Kassandra T. | Administration team lead, Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2025 **What do you like best about Tidio?** It is easy for our team members to use and the admin **What do you dislike about Tidio?** Notifications are not always being notified even after team members provide confirmation to get notifications. **What problems is Tidio solving and how is that benefiting you?** Streamline direct communication between patient and a live team member **Official Response from Bart Turczynski:** > Thanks, Kassandra, for the review! When it comes to notifications, note there are various way to keep up to speed. It's also good practice to resolve tickets assigned to a given person as notifications will only show for that one agent. Have a look at our help center guides and reach out to us at support@tidio.net ### 36. Great **Rating:** 5.0/5.0 stars **Reviewed by:** Ugur D. | Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2025 **What do you like best about Tidio?** I’ve been using Tidio as a live chat solution for the past two years, and overall, it has been a very positive experience. It’s a reliable tool with a clean, user-friendly interface that makes communication with website visitors smooth and efficient. **What do you dislike about Tidio?** The number of flows in the package I use is unfortunately a bit low **What problems is Tidio solving and how is that benefiting you?** It allows me to communicate quickly with my client **Official Response from Bart Turczynski:** > Thank you, Ugur, for reviewing us! ### 37. Tidio Review: Helping Holden Grange Connect, Convert and Support **Rating:** 5.0/5.0 stars **Reviewed by:** Tim H. | Sales Manager , Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2025 **What do you like best about Tidio?** Real - time chat with site visitors..... **What do you dislike about Tidio?** Limited features on free version........ **What problems is Tidio solving and how is that benefiting you?** Tidio helps us engage website visitors instantly, answer enquiries faster, and convert more leads, saving time and improving customer experience. **Official Response from Bart Turczynski:** > Thanks, Tim! Get those leads :) ### 38. Helped me tremendously **Rating:** 4.5/5.0 stars **Reviewed by:** Abdi . | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** March 04, 2025 **What do you like best about Tidio?** I’ve been getting traffic tifio’s automated live chat flows have helped me turn those website visitors into sales. Highly recommend. **What do you dislike about Tidio?** Some of the great features are covered by adding more to the monthly fee. However this is definitely worth it. **What problems is Tidio solving and how is that benefiting you?** Getting customers to engage has been difficult, however, once I introduced Tidio, I managed to speak to customers more directly. **Official Response from Olek Potrykus:** > Hi Abdi! Thank you for your feedback! We're glad to hear that you find the additional features worth the investment. If you have any suggestions or need further assistance, feel free to let us know! ### 39. Easy and understandable **Rating:** 4.0/5.0 stars **Reviewed by:** Rethabile L. | lead Back-end Software engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 16, 2025 **What do you like best about Tidio?** how easy it is to understand its Documentation and it's quick deployment **What do you dislike about Tidio?** I don't like how it can't directly extract knowledge base from some websites **What problems is Tidio solving and how is that benefiting you?** it solved the problem of create an AI model from Stratch saving me alot of time and resources **Official Response from Bart Turczynski:** > Thanks, Rethabile, for the review! Extracting knowledge from websites is intended to speed up the process of setting Lyro up. You don't have to use this feature, you can always upload files yourself. Good luck with the project, we're happy you saved time and money—this is what we're all about. ### 40. grate for connecting with customers **Rating:** 5.0/5.0 stars **Reviewed by:** Yitzi J. | sales, Mid-Market (51-1000 emp.) **Reviewed Date:** May 15, 2025 **What do you like best about Tidio?** easy to use and simple gets good leads to get **What do you dislike about Tidio?** cant reply on whatsapp after it times out **What problems is Tidio solving and how is that benefiting you?** multipul staff members being able to reply on whatsapp at once **Official Response from Bart Turczynski:** > Thanks, Yitzi! ### 41. Nice Software for a small ecommerce **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Printing | Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2025 **What do you like best about Tidio?** Easy setup, we configured it in a couple of days **What do you dislike about Tidio?** Nothing has been difficult, we did everything without any help. **What problems is Tidio solving and how is that benefiting you?** We answer very quicly to client's answers. **Official Response from Bart Turczynski:** > Thanks! ### 42. very efficient and easy to navigate **Rating:** 5.0/5.0 stars **Reviewed by:** Bethany I. | Client Relationship Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 08, 2025 **What do you like best about Tidio?** Ai features to help answer questions quickly, ease of use **What do you dislike about Tidio?** I dont really find anything I dislke i find it all good **What problems is Tidio solving and how is that benefiting you?** customer queries - easier and quicker than emailing **Official Response from Bart Turczynski:** > Thank you, Bethany! ### 43. Great All-in-One Chat and Automation Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Juliette L. | Technical Support Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2025 **What do you like best about Tidio?** Tidio is easy to use and combines live chat with automation in one simple platform. The chatbot setup is quick, and the interface is clean and user-friendly. **What do you dislike about Tidio?** It doesn’t have a dark mode, which would be helpful for reducing eye strain during long use. **What problems is Tidio solving and how is that benefiting you?** Mainly for handling customer inquiries in real-time, setting up chatbots for common questions, and collecting visitor info to generate leads. **Official Response from Bart Turczynski:** > Thank you, Juliette! ### 44. Tidio has changed our business! **Rating:** 5.0/5.0 stars **Reviewed by:** Christopher F. | Chief Revenue Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2025 **What do you like best about Tidio?** Tidio has been a great addition to our daily business by freeing up the team to focus on other tasks. It was easy to set up and is easy to manage. **What do you dislike about Tidio?** The only downside is getting answers from the Tidio team in a timely fashion. **What problems is Tidio solving and how is that benefiting you?** Since adding Tidio, we have seen a decrease in technical and customer service calls of over 38%. **Official Response from Bart Turczynski:** > Yes! So happy Tidio is helping you run a smooth operation. Thank you for the review, Christopher. ### 45. Easy to use! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2025 **What do you like best about Tidio?** It's user friendly and easy to use. The user analytics are useful too. We use it every day and it's nice that their customer support is so easily accessible. **What do you dislike about Tidio?** I wish there was more clarity between what the customer is typing and what they actually send. Maybe different color texts or something. **What problems is Tidio solving and how is that benefiting you?** We can answer questions for customers right when they need answers! **Official Response from Bart Turczynski:** > Thanks! ### 46. Nice and easy to use chat bot **Rating:** 3.5/5.0 stars **Reviewed by:** Milos K. | Marketing Director, Mid-Market (51-1000 emp.) **Reviewed Date:** May 14, 2025 **What do you like best about Tidio?** Easy implementation and easy email collection **What do you dislike about Tidio?** It doesn't have an additional AI component **What problems is Tidio solving and how is that benefiting you?** It helps me provide better support to our customers on the web shop **Official Response from Bart Turczynski:** > Thanks, Milos, for leaving a review! Tidio does have an additional AI component—Lyro. It's our AI customer service agent capable of resolving the majority of tickets. Plus, you can integrate it with your Shopify store and provide your users with AI product recommendations. If you're interested in such capabilities, do check it out or reach out to support@tidio.net to learn more :) See: https://www.tidio.com/ai-agent/ https://help.tidio.com/hc/en-us/sections/12154776323612-Lyro-AI-Agent ### 47. Quite static.. Has not evolved in 5 years **Rating:** 1.5/5.0 stars **Reviewed by:** Charles S. | Managing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** May 13, 2025 **What do you like best about Tidio?** icon hides away neatly on webpage at the side **What do you dislike about Tidio?** Not very intelligent. No or few new features **What problems is Tidio solving and how is that benefiting you?** Our website visitors tend not to engage with Tidio **Official Response from Bart Turczynski:** > Hi Charles, any feedback from a long-term user of 5 years is feedback we take seriously. If you read this, send me an email at b.turczynski@tidio.net, I would love to talk ### 48. It does the job for a flat(ish) fee, but it's clunky. **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2025 **What do you like best about Tidio?** The pricing is fair and predictable, unlike many other web chats that charge per interaction or impression. **What do you dislike about Tidio?** They love to force you into their dashboard to manage anything. Zapier integrations are not easy to get right, so things like new chats initiated from a Flow sequence just get buried often. The AI feature is not solid enough to trust, so you're almost better off with the more rigid chatbot flow than trying to utilize their AI-powered one. **What problems is Tidio solving and how is that benefiting you?** We want to engage website visitors and get them to a next step, which is why we started using Tidio. **Official Response from Bart Turczynski:** > Hi, thanks for taking the time to review Tidio. We'd like to help you set everything up to your linking. Please get in touch with us at support@tidio.net ### 49. Amazing experience at Tidio **Rating:** 5.0/5.0 stars **Reviewed by:** Caio B. | Sócio proprietário, Mid-Market (51-1000 emp.) **Reviewed Date:** March 27, 2025 **What do you like best about Tidio?** Tidio is a platform that helps me integrate and communicate with all my company social networks in one place, so it helps me save time and makes communication easier. **What do you dislike about Tidio?** What i dislike is a Non-integration with LinkedIn **What problems is Tidio solving and how is that benefiting you?** Help me organize all my social media conversations in one place **Official Response from Bart Turczynski:** > So nice to hear you're enjoying your experience with the Tidio customer support software, Caio! How would you like to integrate with LinkedIn? ### 50. The real solution **Rating:** 5.0/5.0 stars **Reviewed by:** Zeid N. | Support, Small-Business (50 or fewer emp.) **Reviewed Date:** April 06, 2025 **What do you like best about Tidio?** Honestly I went thru all the chat solutions chat gpt gave me and for me only todio is worth paying **What do you dislike about Tidio?** Nothing so far, everything works like a charm **What problems is Tidio solving and how is that benefiting you?** I have it in both my android and iphone and works like a charm **Official Response from Bart Turczynski:** > Zeid, thank you for the 5 stars! ## Tidio Discussions - [Can I somehow customize the sound of incoming messages?](https://www.g2.com/discussions/can-i-somehow-customize-the-sound-of-incoming-messages) - 1 comment, 2 upvotes - [What is Tidio used for?](https://www.g2.com/discussions/what-is-tidio-used-for) - 4 comments, 1 upvote - [I use Tidio](https://www.g2.com/discussions/i-use-tidio) - 1 comment, 1 upvote - [Squarespace integration](https://www.g2.com/discussions/squarespace-integration) - 1 comment, 1 upvote - [can i use it on wordpress website?](https://www.g2.com/discussions/can-i-use-it-on-wordpress-website) - 1 comment, 1 upvote - [View Tidio pricing details and edition comparison](https://www.g2.com/products/tidio/reviews?page=6&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-07-17+18%3A42%3A06+-0500&secure%5Bsession_id%5D=b397ccdc-9a52-44ed-8af5-34299aea1613&secure%5Btoken%5D=961bb17b9a31e29fea166cf89ee6cd81e6bd3b5d1697afdcfae84d988c5f3ad4&format=llm_user) ## Tidio Integrations - [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) - [Adobe Commerce (formerly Magento Commerce)](https://www.g2.com/products/adobe-commerce-formerly-magento-commerce/reviews) - [Agile CRM](https://www.g2.com/products/agile-crm/reviews) - [Bluur®](https://www.g2.com/products/bluur/reviews) - [Drupal](https://www.g2.com/products/ibby-drupal/reviews) - [Drupal](https://www.g2.com/products/drupal/reviews) - [Ecwid](https://www.g2.com/products/ecwid/reviews) - [Facebook](https://www.g2.com/products/facebook/reviews) - 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AI - Live Chat - Customization Interface **User Analysis** - Survey Implementation - Data Analysis **Channels** - Multi-Channel Coverage - Open Listening **Productivity Tools** - Notes - Internal Discussion - Assignments and Tasks - Workflows - Templates - Integrations - Tagging System **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Customer Support** - Text - Speech - Knowledge Base **Data** - Reliability - Data Security **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Automation - AI Agents** - Sales Follow-Up - Customer Interaction Automation - Lead Generation - Document Processing - Feedback Collection **Agentic AI - E-Commerce Tools** - Cross-system Integration - Adaptive Learning - Natural Language Interaction **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Process** - Mentions - Tickets - Macros **Channels** - Social Media - Website - Text Message (SMS) - Voice Assistants - Other **User Support** - User Segmentation - Multi-Language Support - Behavior-responsive Messaging **Design** - Communications Strategy Development - Create Content - Personalization - Inbound Identification - Regulatory Compliance **Analytics** - Trends - Performance Tracking - Email Tracking **Platform** - Conversation Editor - Integration - Human-In-The-Loop **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Automation** - Ticket Resolution - Customization - Intelligent Routing **Interaction** - Complex Query Handling - Natural Conversation - Understanding - Context Management - Customizability **Generative AI** - AI Text Generation - AI Text Summarization **Autonomy - AI Agents** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Channels** - Email - Social - Live Chat - Phone - Text **Task & Flow Management - AI Chatbots** - Scripted Dialogue & Decision Tree Support - Fallback Responses for Unknown Queries **Customers** - Targeting - Profiles - Analytics - Lead Gathering - Sales Conversion **Artificial Intelligence** - Learning - Language - Conversational AI **Learning** - User Interaction Learning - Error Learning **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Shared Inbox** - Autonomous Task Execution - Decision Making **Insight** - Surveys - Reporting - Visitor Activity - Help Desk **Deployment & Embedding - AI Chatbots** - API Access for Business System Integration - Web Widget & SDK Embedding **Content Generation** - Creativity - Content Accuracy **Platform Basics - Digital Adoption Platform** - Integration - Communications **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice **Admin & Configuration - AI Chatbots** - No-Code Conversation Design **System** - API Flexibility - Update Frequency and Utility - Cross-Platform Compatibility - Software Integration **Analytics - Digital Adoption Platform** - Analytics **Functions - Digital Adoption Platform** - Customer self-service - In-app guidance **Agentic AI - AI Chatbots** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Digital Adoption Platform** - Adaptive Learning **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Monitoring & Improvement - AI Chatbots** - Feedback-Driven Response Optimization **Reliability & Safety - AI Chatbots** - Guardrails & Content Controls ## Top Tidio Alternatives - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,721 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 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