# How do you handle Tidio trying to transfer to an agent after business hours?

I like that Tidio helps answer customer questions outside of our business hours, especially when we are not available. One issue we run into is when it tries to transfer to an agent even when we are closed. Overall it helps us cover customer questions when no one is online. How are others handling after-hours routing so it does not push customers to an unavailable agent?

##### Post Metadata
- Posted at: about 5 hours ago
- Author title: Receptionist
- Net upvotes: 1



## Related Product
[Tidio](https://www.g2.com/products/tidio/reviews)

## Related Category
[AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents)

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