--- title: Tidio Reviews meta\_title: 'Tidio Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 1959 reviews by the users' company size, role or industry to find out how Tidio works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 1959 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Tidio Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Tidio but has limited features. Are you part of the Tidio team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Tidio is an all-in-one customer support software suite comprising (1) help desk, (2) live chat, (3) chatbot automation, and (4) AI agent features. Over 300,000 businesses across ecommerce, services, and tech use Tidio to streamline communication, resolve issues faster, and drive more sales. With Tidio, support teams can engage customers in real time via live chat, automate responses to FAQs with Flows (rules-based chatbots), and manage conversations from multiple channels like email, Messenger, Instagram, WhatsApp, and email in one unified dashboard. At the heart of the platform is Lyro, Tidio’s conversational AI agent and chatbot, capable of resolving up to 67% of common customer inquiries without human involvement. With a single click, Lyro starts using your company’s existing help content to provide accurate and brand-consistent responses without making up answers. When in doubt, the AI agent will hand over the ticket to your team, enhancing trust between users and your brand. Tidio empowers businesses to scale their support without overwhelming their teams. It reduces missed chats, shortens response times, and frees up agents to focus on complex issues. Start free and get 50 AI-powered conversations with Lyro. No credit card required. 💬 Live Chat • Real-Time Support – Engage with visitors instantly through a lightweight chat widget. • Live Typing Preview – See what users are typing before they hit send. • Canned Responses – Use pre-written replies for quick, consistent answers. • AI Reply Assistant – Enhance responses with GPT-4 suggestions. • User Management – Ban users by IP, view live visitor lists. • Chat Transcripts – Save or email conversation history. • Attachments – Support for sending files (images, docs, videos). ⚙️ Flows (Chatbot Automation) • Visual Automation Builder – No-code drag & drop builder for custom flows. • Pre-designed Templates – 40+ templates designed for eCommerce. • Data Collection – Auto-capture contact info and feedback. • Abandoned Cart Recovery – Send timed offers/discounts. • Third-Party Integrations – Sync data with external tools and platforms. 🤖 Lyro (AI Agent) • Conversational AI – Automatically resolve up to 70% of questions. • Product Recommendations – Suggest items based on Shopify product data. • Multichannel Support – Works across live chat, WhatsApp, Instagram, Messenger. • Multilingual Capabilities – Respond in English, Spanish, French, Portuguese, German. • Analytics – Review AI performance and conversation stats. 🛒 Order Management (for Shopify) • Cart Preview – See what's in the customer's cart in real time. • Order History Access – View past orders for personalized help. • Direct Product Recommendations – Suggest products inside the chat. • Order Management – Cancel, update, or refund orders via chat. • Discount Offering – Share coupon codes live in conversation. 🎫 Ticketing System • Unified Ticket Creation – Convert emails/chats into support tickets. • Tagging and Prioritization – Organize and prioritize tasks. • Operator Tracking – Know who’s assigned to what. • Advanced Filtering – Quickly sort through tickets. • Spam Management – Auto-detect and filter irrelevant messages. 📡 Communication Channels Manage all in one dashboard: • Live Chat – Real-time website conversations. • Email – Integrate multiple inboxes. • Instagram – Reply to DMs and reactions. • Messenger – Chat with Facebook users. 🎨 Customization • Branding – Match chat widget to your site's look & feel. • Visibility Settings – Customize widget display by time/device. • Offline Messaging – Capture leads when you're offline. 📊 Analytics • Performance Monitoring – Track response times, satisfaction, missed chats. • Team Insights – Evaluate individual/team productivity. • Flow Analysis – Optimize automations based on performance data. 🔒 Privacy & Compliance • SOC 2 Type 2 • GDPR • CCPA • EU-US DPF • CPRA • AI Pact * * * Seller [Tidio](https://www.g2.com/sellers/tidio) Discussions [Tidio Community](https://www.g2.com/products/tidio/discuss) Languages Supported Arabic, Bengali, Bosnian, Bulgarian, Catalan, Czech, German, Greek, English, Estonian, Persian, Finnish, French, Hebrew, Hindi, Croatian, Indonesian, Icelandic, Italian, Japanese, Korean, Latvian, Luxembourgish, Mongolian, Malay, Portuguese, Russian, Spanish, Serbian, Turkish, Ukrainian, Vietnamese, Chinese (Simplified), Chinese (Traditional) Solution Type All-in-One Overview by Tytus Gołas (Co-founder & CEO at Tidio - WE ARE HIRING! 🚀 ) Show More ## Pricing Pricing provided by Tidio. ### Free Free Per Month ### Starter Starting at $24.17 Per Month [ View More Pricing Information ](https://www.g2.com/products/tidio/pricing) ## Top-Rated Alternatives [ ![Fin](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fin") Fin 4.5/5(3,901) ](https://www.g2.com/products/fin/reviews) [ ![Zendesk for Customer Service](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zendesk for Customer Service") Zendesk for Customer Service 4.3/5(7,016) ](https://www.g2.com/products/zendesk-for-customer-service/reviews) [ ![Gorgias](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gorgias") Gorgias 4.6/5(566) ](https://www.g2.com/products/gorgias/reviews) [ View All Alternatives ](https://www.g2.com/products/tidio/competitors/alternatives) ## User Insights Average based on 1959 real user reviews. Implementation Time 1 month Perceived Cost $$$$$ Typical contract price $0k - $0k [Sign in to view](/login) Per Month [Log in to unlock pricing and user insights](/login) ## Tidio Integrations (45) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") ActiveCampaign ](https://www.g2.com/products/activecampaign/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Adobe Commerce (formerly Magento Commerce) ](https://www.g2.com/products/adobe-commerce-formerly-magento-commerce/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Agentforce Sales (formerly Salesforce Sales Cloud) ](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Agile CRM ](https://www.g2.com/products/agile-crm/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") BigCommerce ](https://www.g2.com/products/bigcommerce/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Birdeye ](https://www.g2.com/products/birdeye/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Bluur® ](https://www.g2.com/products/bluur/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Drupal ](https://www.g2.com/products/ibby-drupal/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Drupal ](https://www.g2.com/products/drupal/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Ecwid ](https://www.g2.com/products/ecwid/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Facebook ](https://www.g2.com/products/facebook/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Google Analytics ](https://www.g2.com/products/google-analytics/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Google Tag Manager ](https://www.g2.com/products/google-tag-manager/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Instagram for Business ](https://www.g2.com/products/instagram-for-business/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Intuit Mailchimp All-in-One Marketing Platform ](https://www.g2.com/products/intuit-mailchimp-all-in-one-marketing-platform/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Intuit Mailchimp Email Marketing ](https://www.g2.com/products/intuit-mailchimp-email-marketing/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Jimdo ](https://www.g2.com/products/jimdo/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Joomla ](https://www.g2.com/products/joomla/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Klaviyo ](https://www.g2.com/products/klaviyo/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") MailerLite ](https://www.g2.com/products/mailerlite/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Outlook ](https://www.g2.com/products/microsoft-outlook/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Omnisend ](https://www.g2.com/products/omnisend/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Openapi ](https://www.g2.com/products/openapi/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") OpenCart ](https://www.g2.com/products/opencart/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Pipedrive ](https://www.g2.com/products/pipedrive/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") PrestaShop ](https://www.g2.com/products/prestashop/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Re:amaze ](https://www.g2.com/products/re-amaze/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Shift4Shop ](https://www.g2.com/products/shift4shop/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Shopify ](https://www.g2.com/products/shopify/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Shopware ](https://www.g2.com/products/shopware/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") SITE123 ](https://www.g2.com/products/site123/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Squarespace ](https://www.g2.com/products/squarespace/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Travelpayouts ](https://www.g2.com/products/travelpayouts/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") VASPP BREVO ](https://www.g2.com/products/vaspp-brevo/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Webydo ](https://www.g2.com/products/webydo/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") WhatsApp Business Platform ](https://www.g2.com/products/whatsapp-business-platform/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Wix ](https://www.g2.com/products/wix/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") WooCommerce ](https://www.g2.com/products/woocommerce/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") WordPress.com ](https://www.g2.com/products/wordpress-com/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") WordPress.org ](https://www.g2.com/products/wordpress-org/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zapier ](https://www.g2.com/products/zapier/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zendesk for Customer Service ](https://www.g2.com/products/zendesk-for-customer-service/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zendesk Sell ](https://www.g2.com/products/zendesk-sell/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zoho CRM ](https://www.g2.com/products/zoho-crm/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zoho Sites ](https://www.g2.com/products/zoho-sites/reviews) Show More ## Tidio AI Agent Performance Explore real-world performance insights that show how Tidio's agentic features compare to AI agents with similar capabilities. 74 Overall +8 above category avg Pros 78%Correct Escalation Rate 22%Wrong Escalation Rate 90Safety Score Cons [ View AI Agent Performance Report ](/products/tidio/performance) Powered by[![Swept.ai](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif)](https://swept.ai) ![Ambrish R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ambrish R.") AR Ambrish R. Assistant Manager-Online Sales Mid-Market (51-1000 emp.) 7/29/2026 "Efficient Customer Engagement, Easy Setup" 4.5/5 What do you like best about Tidio? I like Tidio because it allows me to track all chats whenever needed and search for anyone I have engaged with. It helps me keep track of the number of active chats and the chats that have been closed, checking on productivity. Tidio provides functionality to assign specific chats to individuals, and if a chat is closed, it can be reopened by someone else, eliminating the need to create multiple tickets. I appreciate that I can respond using the same ticket, which is a fantastic feature. Unlike other platforms like Freshworks, Zoho, or HubSpot, Tidio stands out. Automations ensure customers get a response 24/7 without always needing to be at the chat. Setting it up was 'easy peasy lemon squeezy'. The ability to go back to any chat, keep an eye on interactions, and integrate automation is invaluable. All these features make Tidio great for managing customer inquiries. Review collected by and hosted on G2.com. What do you dislike about Tidio? There is nothing as such that i dont like instead i am pretty happy with everyhting Review collected by and hosted on G2.com. What problems is Tidio solving and how is that benefiting you? I use Tidio to manage customer inquiries, tracking chats, searching engagements, reassigning chats, and automating responses. It helps maintain productivity and ensures no interaction is left unresolved, offering 24/7 customer response capability. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Michelle Ann R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michelle Ann R.") MR Michelle Ann R. Senior Graphic Designer | Digital & Print Small-Business (50 or fewer emp.) 7/28/2026 "Clean, Customizable Dashboard with Smooth WordPress Chatbot Integration" 4.5/5 What do you like best about Tidio? The dashboard is clean and straight forward. Although there are a lot of customization options, you can also use use just the basic functions. For our company, we are using just the AI component without redirecting to a live person at the company. If submitted, a sales person follows up. While we don't get a lot of interest in web visitors using the chat bot, I don't feel that is reflective of any issues with it as opposed to the nature of the product we sell. Our industry is in depth custom quotes, but we do see if used for some basic information being asked by potential leads. Pricing seems to be fair for the features included. The chat bot was integrated into a wordpress site without any issues. Review collected by and hosted on G2.com. What do you dislike about Tidio? No complaints. Anything that needs to be further optimized are due to our team not needing certain functions at the moment, as opposed to a feature issue. Review collected by and hosted on G2.com. What problems is Tidio solving and how is that benefiting you? We have a fairly high volumne of first time user traffic to our website via google ads. We installed tidio so people can ask immediate questions without needing to navigate our full website. While it is mostly not used by web visitors, as we continue to try to generate traffic and leads it is an inexpensive visitor tool for those coming to the site with specific questions they want quick answers for. It currently fits our needs at an affordable price point. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Faith N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Faith N.") FN Faith N. Marketing Manager Mid-Market (51-1000 emp.) 7/28/2026 "Easy Setup and Streamlined Customer Conversations with Tidio" 4/5 What do you like best about Tidio? What I like best about Tidio is how easy it is to set up and manage. The interface is straightforward, and it makes it simple to keep track of customer conversations, set up automated responses, and make sure inquiries do not get missed. It has been especially helpful for handling common questions quickly while still giving us the option to jump in personally when needed. Overall, it saves time and helps us provide a more responsive customer experience without requiring a complicated setup. Review collected by and hosted on G2.com. What do you dislike about Tidio? The main downside is that some of the more advanced features can take a little time to learn and configure properly. There are also a few areas where the customization options feel somewhat limited, depending on the workflow you are trying to create. Overall, these have been minor issues rather than major problems, but they are the main reasons I would rate Tidio an 8 instead of a 10. Review collected by and hosted on G2.com. What problems is Tidio solving and how is that benefiting you? Tidio helps us manage customer questions more efficiently by keeping conversations organized and allowing us to automate responses to common inquiries. This reduces the amount of time spent answering repetitive questions and helps customers get information faster, even when someone is not immediately available. It also makes it easier for our team to follow up on conversations and provide a more consistent customer experience. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Milan G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Milan G.") MG Milan G. Growth Marketing Small-Business (50 or fewer emp.) 7/28/2026 "Fast No-Code Setup with a Powerful Visual Flow Builder" 4.5/5 What do you like best about Tidio? The setup is fast. I had the widget live and a basic bot flow running in under an hour, without touching code. The visual flow builder is the strongest part for me: I can build qualification and FAQ automations myself instead of routing everything to a developer. The unified inbox for live chat, email, and Messenger in one place also saves real time, and the mobile app means I don't miss leads outside working hours. Review collected by and hosted on G2.com. What do you dislike about Tidio? Pricing scales quickly once you go past the basics. Lyro conversations are billed separately, so costs get unpredictable on higher-traffic sites. Reporting is fairly shallow: I can see conversation volume and response times, but attributing chat to actual revenue means exporting data or wiring it into GA4 myself. The flow builder also gets unwieldy on longer branches, and some integrations (especially CRM-side) are thinner than what HubSpot or Intercom offer natively. Review collected by and hosted on G2.com. What problems is Tidio solving and how is that benefiting you? It closes the gap between a visitor landing on the site and someone actually talking to them. Before, inquiries came in through a contact form and got answered hours later, now the bot qualifies the visitor immediately, answers repeat questions, and hands off to a human only when it matters. That cut our response time from hours to minutes and raised the share of sessions that turn into an actual conversation. It also means we capture leads outside business hours instead of losing them, and the team spends less time re-answering the same five questions. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Sree K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sree K.") SK Sree K. Software Development Engineer in Test III Computer Software Mid-Market (51-1000 emp.) 7/28/2026 "Tidio Streamlines Customer Support with Fast Live Chat and Smart Automation" 4.5/5 What do you like best about Tidio? What I like most about Tidio is how easy it makes it to communicate with customers from one central place. The live chat interface is straightforward to use, and being able to respond to questions in real time helps cut down on wait times and improves the overall support experience. I also appreciate that it combines live chat with AI chatbots, so common questions can be handled automatically even when support agents aren’t immediately available. Another advantage is how quickly it can be set up and customized. The interface feels clean, conversations are easy to organize and manage, and it’s simple to switch from automated replies to a live agent whenever needed. This helps ensure customers get timely assistance without the interaction feeling complicated or confusing. Overall, Tidio helps deliver faster customer support, reduces repetitive work through automation, and makes it easier to manage conversations efficiently. For day-to-day customer communication, it’s been a valuable tool. Review collected by and hosted on G2.com. What do you dislike about Tidio? I don’t have any major complaints, but there are a few areas that could be improved. Some of the more advanced chatbot customization and automation features can take a while to set up, especially if you’re dealing with more complex support workflows. There’s definitely a learning curve before you can really get the most out of them. I’ve also found that AI-generated responses sometimes need a quick review to make sure they fit the context of the conversation. When customers ask very specific questions, a live agent still tends to be the better option. Aside from that, the platform has been reliable. It handles live chats smoothly, keeps conversations well organized, and makes it easier to deliver timely customer support. Overall, these feel like relatively minor issues compared to the value the platform provides. Review collected by and hosted on G2.com. What problems is Tidio solving and how is that benefiting you? Tidio helps address the challenge of responding to customer inquiries quickly and efficiently. Rather than relying solely on manual replies, it lets common questions be handled automatically through AI chatbots, while still giving support agents the option to step in whenever a conversation needs a more personal touch. This reduces response times and helps ensure customers can get assistance even outside normal business hours. It also keeps customer conversations organized in one place, which makes it easier to track ongoing chats and follow up when needed. With both automation and live chat available, routine questions can be answered right away, allowing the support team to focus on more complex issues. For me, the biggest benefit is improved efficiency. Customers receive faster responses, support agents spend less time on repetitive questions, and overall communication feels more streamlined. It has helped deliver a better support experience while also reducing the team’s workload. Review collected by and hosted on G2.com. Show More Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise.G2 IconCurrent UserValidated ReviewerSource: G2 invite ![Alamgir H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alamgir H.") AH Alamgir H. Senior WordPress Engineer Information Technology and Services Mid-Market (51-1000 emp.) 6/28/2026 "I honestly didn't expect Lyro AI to work this well" 4.5/5 What do you like best about Tidio? Getting Tidio up and running was surprisingly easy, within a few minutes the widget was live, and there were enough customization options to make it fit the website without me having to write a bunch of custom code. That's always a good sign for me. The less I have to touch something after the initial setup, the better. The dashboard is easy to navigate, and it doesn't take long to figure out how chats, automations, and conversation history work. Even people on our team who had never used a live chat platform before were comfortable with it almost right away. I also like how flexible the Flows are. We've built automated replies for FAQs, lead generation, and routing conversations based on what people are asking. Everything is visual, so I never felt like I had to build custom solutions for things that should already be built in. Review collected by and hosted on G2.com. What do you dislike about Tidio? The only thing I'd keep an eye on is the pricing. Once you start using more advanced automations or Lyro AI, costs can climb pretty quickly depending on how many conversations you're handling. It's not a deal-breaker, but it's definitely worth understanding how the limits work before you start scaling everything. Review collected by and hosted on G2.com. What problems is Tidio solving and how is that benefiting you? A big part of my job is making sure clients can actually run their business without depending on us for every little thing. On most WooCommerce projects, we deliver the site, and it usually doesn't take long before the same questions start coming in: product availability, shipping times, payment methods, and other pre-sale questions. That's why we now include Tidio from day one and build automated replies using information that's already on the website. The difference is noticeable almost immediately. Clients are able to answer a lot of those questions on their own, and we stop getting requests to update pages or tweak content just because people keep asking the same things over and over. At this point, I don't really see Tidio as just another plugin. It's part of the solution we deliver because it keeps adding value long after the website goes live. Review collected by and hosted on G2.com. Show More Response from Support Tidio of Tidio [Editedit](https://www.g2.com/survey_responses/tidio-review-13042494/official_response/edit) Thank you, Alamgir for your review and detailed feedback. Current UserValidated ReviewerIncentivizedSource: G2 invite ![Mark O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mark O.") MO Mark O. Head of Marketing Mid-Market (51-1000 emp.) 7/29/2026 "Straightforward Setup and User Flow That Fits Our Needs" 4/5 What do you like best about Tidio? Post implementation, I self-taught how to set it up (plus a little help from ChatGPT). With some trial and error I thin k I've got a good, straightforward user flow going that suits our needs without being over-complex. Review collected by and hosted on G2.com. What do you dislike about Tidio? Not dislike but there is much in there i either don't need (i.e. human agents not used), didn't understand (because it's not clear) or didn't know about (because it's not entirely clear what they are and how they can help). Review collected by and hosted on G2.com. What problems is Tidio solving and how is that benefiting you? When visitors to our site are researching our products or the genre, and may need some help finding information, or want answers but aren't ready to talk to a sales team, I want Tidio to help them with what we need. I consider it serving visitors that are mid-funnel - researching, justifying, informing decisions. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Becky S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Becky S.") BS Becky S. Customer Success & Growth Manager Small-Business (50 or fewer emp.) 7/28/2026 "Smart AI Chatbot Training Makes Customer Support Faster and Easier" 3.5/5 What do you like best about Tidio? What I like best about Tidio is that you can upload information for the AI chatbot to reference, allowing it to provide customers with accurate, informed responses automatically. I also like that it can handle repetitive questions, making customer conversations more efficient and easier to manage. Review collected by and hosted on G2.com. What do you dislike about Tidio? What I dislike about Tidio is that the AI chatbot’s responses are only as accurate as the information uploaded, so it requires regular updates and monitoring. It may also struggle with more complex or unusual questions, which still require human assistance. Review collected by and hosted on G2.com. What problems is Tidio solving and how is that benefiting you? Tidio helps solve the challenge of managing repetitive customer questions by providing accurate, automated responses based on the information we upload. This reduces response times, allows customers to receive support outside business hours, and frees up our team to focus on more complex issues. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Abbey B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Abbey B.") AB Abbey B. Talent Operations Coordinator Small-Business (50 or fewer emp.) 7/28/2026 "Tidio Makes Multi-Location Workflows Easy with Reusable Flows" 5/5 What do you like best about Tidio? Tidio has been great for us because we now have multiple locations, and it lets us copy existing flows and simply reword them instead of having to create new ones from scratch. Review collected by and hosted on G2.com. What do you dislike about Tidio? The only thing I dislike about Tidio is that I can’t integrate or connect it with Claude, so Claude can analyze what I’m doing. I can take a screenshot however and add it into my own claude. Review collected by and hosted on G2.com. What problems is Tidio solving and how is that benefiting you? Tidio solved our issue of having multiple different Google numbers by making it easy to keep everything in one place. It was also a plus that it’s super easy to onboard our guest services team. The platform is straightforward to navigate, even for our overseas team. It was a great price and it saves us time and money. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller AD Advik D. Travel Coordinator Small-Business (50 or fewer emp.) 6/17/2026 Guest users or non-business users of the software, not included in G2 scores. "Effective Chat Automation for Travel Customer Engagement" 4.5/5 What do you like best about Tidio? Tidio combines live chat, AI-powered automation, and customer engagement tools in a user-friendly platform. It helps us respond to travel inquiries faster, automate routine questions, improve customer experience, and reduce manual support efforts. The platform is easy to implement, performs reliably, and enables our team to handle more customer interactions efficiently without increasing workload. Review collected by and hosted on G2.com. What do you dislike about Tidio? Tidio is easy to use overall, but setting up advanced chatbot workflows and highly customized automations can take extra configuration and fine-tuning to align with specific business needs. Review collected by and hosted on G2.com. What problems is Tidio solving and how is that benefiting you? Tidio helps us manage travel inquiries, package requests, booking assistance, and customer support through live chat and AI-powered chatbots. It has improved response times, enhanced the customer experience, and increased booking conversions while reducing manual support effort. The platform is easy to use, integrates well with our workflow, and enables our team to assist more travelers efficiently. Review collected by and hosted on G2.com. Show More Response from Support Tidio of Tidio [Editedit](https://www.g2.com/survey_responses/tidio-review-12974054/official_response/edit) Thank you, Advik, for your kind words. In case you need assistance, reach out to us at support@tidio.net. The team will be there to assist. Current UserValidated ReviewerIncentivizedSource: G2 invite ## Questions about Tidio? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Tidio ](https://www.g2.com/products/tidio/discussions/new) ![Bart T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bart T.") BT Bart Turczynski • Last activity 3 months ago What languages does Tidio support? 1 Upvote 0 [ Join the conversation ](https://www.g2.com/discussions/what-languages-does-tidio-support) ![Henrik V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Henrik V.") HV Henrik Varga • Last activity over 4 years ago Can I somehow customize the sound of incoming messages? 2 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/can-i-somehow-customize-the-sound-of-incoming-messages) [ View all Discussions ](https://www.g2.com/products/tidio/discuss) ## Pricing Options Pricing provided by Tidio. ### Free Free Per Month ### Starter Starting at $24.17 Per Month ### Growth Starting at $49.17 Per Month [ View More Pricing Information ](https://www.g2.com/products/tidio/pricing) Tidio Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b34e5fb2190630dd5d5830f2b22fe140/fin.png "Product Avatar Image") Fin 4.5/5(3,901) [ Compare Now ](https://www.g2.com/compare/fin-vs-tidio) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_6ed2d77695b366716566a1c359273048/tawk-to.png "Product Avatar Image") tawk.to 4.5/5(203) [ Compare Now ](https://www.g2.com/compare/tidio-vs-tawk-to) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_ba968094a5ab619bb052096fa348bcbe/livechat.png "Product Avatar Image") LiveChat 4.5/5(810) [ Compare Now ](https://www.g2.com/compare/livechat-vs-tidio) ##### ##### Tidio Features Platform Customization Live chat Communication Pop-up Chat Notifications Targeted Emails Internal Use Customization Conversation Archiving Lead Development Responses Customization Control Route To Human [ View More Features ](https://www.g2.com/products/tidio/features) ##### Categories on G2 [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations)[Live Chat](https://www.g2.com/categories/live-chat)[AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents) [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations)[Live Chat](https://www.g2.com/categories/live-chat)[AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents)[Conversational Marketing](https://www.g2.com/categories/conversational-marketing)[Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Chatbots](https://www.g2.com/categories/chatbots)[Help Desk](https://www.g2.com/categories/help-desk)[Conversational Support](https://www.g2.com/categories/conversational-support)[AI Chatbots](https://www.g2.com/categories/ai-chatbots)[Social Customer Service](https://www.g2.com/categories/social-customer-service)[Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms)[Customer Communications Management](https://www.g2.com/categories/customer-communications-management)[Customer Service Automation](https://www.g2.com/categories/customer-service-automation)[Shared Inbox](https://www.g2.com/categories/shared-inbox)[Digital Adoption Platform](https://www.g2.com/categories/digital-adoption-platform)[E-Commerce Tools](https://www.g2.com/categories/e-commerce-tools) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Top rated DXP software for enhancing customer engagement](https://www.g2.com/discussions/top-rated-dxp-software-for-enhancing-customer-engagement)[Which purchasing platforms are rated highest for 51 to 200 employee companies looking to optimize procurement workflows at scale?](https://www.g2.com/discussions/which-purchasing-platforms-are-rated-highest-for-51-to-200-employee-companies-looking-to-optimize-procurement-workflows-at-scale)[What Quote-to-Cash platforms are worth using for a mid-size company that wants to dramatically shorten its sales cycle without a six-month implementation project?](https://www.g2.com/discussions/what-quote-to-cash-platforms-are-worth-using-for-a-mid-size-company-that-wants-to-dramatically-shorten-its-sales-cycle-without-a-six-month-implementation-project) [Top spend analysis tools for procurement optimization](https://www.g2.com/discussions/what-are-the-top-spend-analysis-tools-for-procurement-optimization)[What is the top tool for building complex apps without coding?](https://www.g2.com/discussions/what-is-the-top-tool-for-building-complex-apps-without-coding)[Pros and Cons Details](https://www.g2.com/products/tidio/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)