Tidio Reviews & Product Details

I use Tidio to help customers with issues, and it can solve 95% of the problems they encounter. I like that it learns well from my learning center and that Lyro can answer almost all my customers’ questions. It saves us time and money and helps customers faster than we could. Everything I use it for works really well, and the initial setup was very easy. Review collected by and hosted on G2.com.

I’m not sure if Tidio already supports this, but I’d like it to integrate with my app and prompt customers based on the actions they take in the app. Review collected by and hosted on G2.com.

I quite like the Flow of Tidio. I appreciate the support it provides to the customer while they are on the website. Additionally, the initial setup was easy. Review collected by and hosted on G2.com.

I am frustrated with the integration with Instagram because I cannot respond directly from the Tidio panel, and I am also concerned about the organization of personal emails and those coming directly from the page or Tidio. Review collected by and hosted on G2.com.

The AI feature, this allows me to make my responses more refined Review collected by and hosted on G2.com.

I do not like the threads of the emails and how an email will be valid and you cannot send an email, also I do not like that you cannot search your own inbox and have an individual inbox with your own sent emails. Review collected by and hosted on G2.com.

I like how easy Tidio is to use, with only a few steps to install the plugin on our website or a custom website. It helps me provide customer support and replies very quickly, with no latency. The onboarding was easy for my developers, and when I tested it, it looked good and we hadn’t found any bugs. It’s been a very good experience for us so far. Review collected by and hosted on G2.com.

I sometimes get irrelevant or incorrect replies from the agent, which isn't good for our customers. We fixed a few irrelevant answers, and we're trying to address incorrect replies going forward. Review collected by and hosted on G2.com.

It’s a really easy portal to use. I like that all the channels are linked, so you can quickly tell when multiple requests are coming from the same customer. It’s also helpful being able to view the customer’s order history in the same place. Review collected by and hosted on G2.com.

Wish it had tiktok comments / DMs linked in to the Tidio portal. Also would be great to be able to mark messages as unread. Review collected by and hosted on G2.com.

Their Support and Onboarding process is top-notch. They were very helpful with one bug we had with our dashboard and the chatbot's language assistance, as we had an issue with the bot responding in an incorrect language that the customer spoke

It’s easy to integrate WhatsApp and Instagram, which helps us keep an eye on customers across our pages.

It provides a clear view of the inbox, neatly divided into unassigned, open, and solved.

Everything works smoothly, with quick notifications whenever new chats or emails come in.

I also love their AI chatbot (Lyro AI agent) that we integrated to provide first responses to customers when we’re not available. The AI replies are well-suited and provide accurate responses to our customers.

Pricing is really nice for the features they provide, tho some of the features we wanted to try were locked under a higher price. It was a bit too high for those few features. Review collected by and hosted on G2.com.

The Zendesk integration and moving cases from it to Tidio required a much higher-priced plan, so we ultimately decided to handle the migration manually for now.

That said, our current plan still meets our needs.

At the moment, the UI changes feel a bit wonky—especially where Customer notes and Customer data appear within a ticket. The notes used to be in the top-right corner, but now you have to scroll down quite a bit to find them. It’s a hassle when you’re trying to work quickly and smoothly. Review collected by and hosted on G2.com.

It helps us sync our general inboxes in a way that we can help pick up orders halfway through for each other - it can also integrate well with our other software Review collected by and hosted on G2.com.

We don't manage all of our conversations inside Tidio, so it feels like one small part of our conversations that we have to manage instead of being an all-in-one platform Review collected by and hosted on G2.com.

I use Tidio to manage our email inbox and streamline communications for low-level issues. I like the recommended automatic responses because they save me time and help me respond faster. Learning the software was relatively easy. Review collected by and hosted on G2.com.

Sometimes Tidio gives me redundant advice. When a client submits our new client inquiry form through Tidio, it recommends that they submit the form again, which turns it into a loop instead of giving them important information or directing them to a next step. I’d also like it to use fewer emojis. Review collected by and hosted on G2.com.

I use Tidio on my website to chat with customers and visitors. It lets people contact me and get an instant response instead of waiting for me to see an email. I like that it’s free and works without problems. I get an immediate notification on my phone when someone posts, and I can follow up on my phone or laptop. Setup was very easy. Review collected by and hosted on G2.com.

The required upgrade to a paid plan to see what people are typing, get more visitors, etc. Review collected by and hosted on G2.com.

I like that Tidio keeps buzzing me with notifications until I take a chat or someone asks me to take it. I can use it remotely across platforms, including from my PC. The English-to-Spanish and Spanish-to-English translations are pretty good, and I also like the analytics section, though I’ve missed some things I needed when using it. Tidio makes interacting with customers easier than building a bot, and its integrations make it easier to add to a website. The Shopify connection and implementation were fairly easy, and it was easier than building something like this from scratch. Review collected by and hosted on G2.com.

I find exporting chats one by one really tiresome, and I’d like an option to export chats for a certain month. I also think the analytics need improvement. I’d like Tidio to analyze chats and give proper insights. Rarely, notifications don’t work, and I’d like them to keep running during updates. I also think agent management could be improved when one agent joins a chat and another agent joins. Also a better agent wise dashboard can be implemented. Review collected by and hosted on G2.com.