Tidio Reviews & Product Details

Tidio is an all-in-one customer support software suite comprising (1) help desk, (2) live chat, (3) chatbot automation, and (4) AI agent features. Over 300,000 businesses across ecommerce, services, and tech use Tidio to streamline communication, resolve issues faster, and drive more sales. With Tidio, support teams can engage customers in real time via live chat, automate responses to FAQs with Flows (rules-based chatbots), and manage conversations from multiple channels like email, Messenger, Instagram, WhatsApp, and email in one unified dashboard. At the heart of the platform is Lyro, Tidio’s conversational AI agent and chatbot, capable of resolving up to 67% of common customer inquiries without human involvement. With a single click, Lyro starts using your company’s existing help content to provide accurate and brand-consistent responses without making up answers. When in doubt, the AI agent will hand over the ticket to your team, enhancing trust between users and your brand. Tidio empowers businesses to scale their support without overwhelming their teams. It reduces missed chats, shortens response times, and frees up agents to focus on complex issues. Start free and get 50 AI-powered conversations with Lyro. No credit card required. 💬 Live Chat • Real-Time Support – Engage with visitors instantly through a lightweight chat widget. • Live Typing Preview – See what users are typing before they hit send. • Canned Responses – Use pre-written replies for quick, consistent answers. • AI Reply Assistant – Enhance responses with GPT-4 suggestions. • User Management – Ban users by IP, view live visitor lists. • Chat Transcripts – Save or email conversation history. • Attachments – Support for sending files (images, docs, videos). ⚙️ Flows (Chatbot Automation) • Visual Automation Builder – No-code drag & drop builder for custom flows. • Pre-designed Templates – 40+ templates designed for eCommerce. • Data Collection – Auto-capture contact info and feedback. • Abandoned Cart Recovery – Send timed offers/discounts. • Third-Party Integrations – Sync data with external tools and platforms. 🤖 Lyro (AI Agent) • Conversational AI – Automatically resolve up to 70% of questions. • Product Recommendations – Suggest items based on Shopify product data. • Multichannel Support – Works across live chat, WhatsApp, Instagram, Messenger. • Multilingual Capabilities – Respond in English, Spanish, French, Portuguese, German. • Analytics – Review AI performance and conversation stats. 🛒 Order Management (for Shopify) • Cart Preview – See what's in the customer's cart in real time. • Order History Access – View past orders for personalized help. • Direct Product Recommendations – Suggest products inside the chat. • Order Management – Cancel, update, or refund orders via chat. • Discount Offering – Share coupon codes live in conversation. 🎫 Ticketing System • Unified Ticket Creation – Convert emails/chats into support tickets. • Tagging and Prioritization – Organize and prioritize tasks. • Operator Tracking – Know who’s assigned to what. • Advanced Filtering – Quickly sort through tickets. • Spam Management – Auto-detect and filter irrelevant messages. 📡 Communication Channels Manage all in one dashboard: • Live Chat – Real-time website conversations. • Email – Integrate multiple inboxes. • Instagram – Reply to DMs and reactions. • Messenger – Chat with Facebook users. 🎨 Customization • Branding – Match chat widget to your site's look & feel. • Visibility Settings – Customize widget display by time/device. • Offline Messaging – Capture leads when you're offline. 📊 Analytics • Performance Monitoring – Track response times, satisfaction, missed chats. • Team Insights – Evaluate individual/team productivity. • Flow Analysis – Optimize automations based on performance data. 🔒 Privacy & Compliance • SOC 2 Type 2 • GDPR • CCPA • EU-US DPF • CPRA • AI Pact

Seller

Tidio

Discussions

Tidio Community

Languages Supported

Arabic, Bengali, Bosnian, Bulgarian, Catalan, Czech, German, Greek, English, Estonian, Persian, Finnish, French, Hebrew, Hindi, Croatian, Indonesian, Icelandic, Italian, Japanese, Korean, Latvian, Luxembourgish, Mongolian, Malay, Portuguese, Russian, Spanish, Serbian, Turkish, Ukrainian, Vietnamese, Chinese (Simplified), Chinese (Traditional)

Solution Type

All-in-One

Overview by

Tytus Gołas (Co-founder & CEO at Tidio - WE ARE HIRING! 🚀 )

Used by Self-Employed and 2 others

Beta

Get 15% off any paid plan after signing up for a 7 day free trial

Tidio combines live chat and chatbot tools to help you connect with your customers and generate more sales with outstanding instant support.

AI Workflows

See how people combine Tidio with AI tools to solve real work problems. Each Blueprint is a reusable, step-by-step workflow you can adapt for your team.

Blueprint · Sales

Alert reps when high-intent visitors arrive in chat/website

Capture buyer intent the moment prospects evaluate your pricing, qualify them automatically with AI, and alert your sales team in Slack while they're still on your site. Your reps can jump into live conversations with full context instead of chasing cold form submissions.

Tools used:

Tidio

Slack

Try the workflow

Blueprint · Customer Experience

Rescue abandoning Shopify carts with proactive chat and automated email recovery

Convert hesitant shoppers in real time with proactive chat support, then re-engage abandoners through email sequences synced from Tidio to Klaviyo. You capture contacts during conversations and route them to recovery campaigns while suppressing those who already purchased.

Tools used:

Tidio

Klaviyo

Try the workflow

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Tidio Integrations

(43)

Verified by Tidio

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Tidio G2 AI Agent Evaluation

Tidio ranks #1 of 9 evaluated CX agents

See full ranking

Overall score

How scoring works

Accuracy: 87%
Compliance: 92%
Relevance: 98%
Complete: 99%

View full evaluation on G2.ai

G2 reviews are authentic and verified.

Here's how.

Verified User in Retail

Small-Business (50 or fewer emp.)

7/28/2026

"Helpful Ticketing Customer Support, but Pricey Chat Support and Setup Effort"

3.5/5

What do you like best about Tidio?

I like being able to create tickets from customer issues or requests. I am able to use an email alias and resolve customer issues over time. Review collected by and hosted on G2.com.

What do you dislike about Tidio?

I think the cost is a bit much for the amount of chat support it allows for, so half the time I turn that feature off. It also requires a lot of initial work so that it answers questions for you to free up your time. Review collected by and hosted on G2.com.

Response from Support Tidio of Tidio

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Thank you for leaving the review for Tidio. Please note that we offer some special discounts from time to time, also, a yearly subscription gives you 2 months of the subscription for free.

Ron M.

Research Assistant

Mid-Market (51-1000 emp.)

7/28/2026

"Efficient and User-Friendly, Minor Dashboard Complaints"

5/5

What do you like best about Tidio?

I like that Tidio delegates duties to staff logged in, which gets the customer or potential customer taken care of quickly. I also appreciate its ease of use. It's an overall great tool with no real issues. The initial setup of Tidio was a piece of cake. Review collected by and hosted on G2.com.

What do you dislike about Tidio?

I find the dashboard layout a little congested. It's also a bit confusing to me as non-technical staff. Review collected by and hosted on G2.com.

Response from Support Tidio of Tidio

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We appreciate your feedback, Ron!

Bruce S.

Owner

Consumer Services

Small-Business (50 or fewer emp.)

2/10/2022

"Tidio Experience"

4.5/5

What do you like best about Tidio?

Still very easy to set up, customize and configure for my multiple sites. Review collected by and hosted on G2.com.

What do you dislike about Tidio?

Improve adoption of AI enabled chatbot functionality, making adoption and integration easier. Review collected by and hosted on G2.com.

Recommendations to others considering Tidio:

If you've never used a chatbot before, this is a great platform to start with. Easy to install, easy to navigate, tons of functionality, mobile, lots of integrations. Supports a large number of users if needed, but can be slimmed down to support a small 1-person company. Review collected by and hosted on G2.com.

What problems is Tidio solving and how is that benefiting you?

I'm trying to engage with prospects more directly and be able to answer their questions immediately, instead of them having to fill out the comment form and work through email. Plus, I'll be able to automate some basic q&a when no one from our team is available to help them immediately. Review collected by and hosted on G2.com.

Response from Olek Potrykus of Tidio

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Wow! Thank you for your in-depth review of Tidio. We're preparing to offer custom onboarding for clients like you, to make the first couple of days with Tidio as effective as possible. Best of luck from team Tidio! :)

Verified User

Small-Business (50 or fewer emp.)

10/15/2026

"Easy Chatbot Setup Extends Support After Hours, but Some Features Cost Extra"

5/5

What do you like best about Tidio?

I use Tidio as a chatbot for customers to ask questions on our website. It helps to have the chatbot, and I like that customers can reach us outside of working hours. The initial setup was easy. Review collected by and hosted on G2.com.

What do you dislike about Tidio?

When we first signed up, I could see where in the world the messages were coming from. Now I have to pay for that access, which is a bit disappointing. Review collected by and hosted on G2.com.

Fabiola S.

Small-Business (50 or fewer emp.)

8/4/2026

"Efficient Customer Service, Improvable Integration"

4.5/5

What do you like best about Tidio?

I quite like the Flow of Tidio. I appreciate the support it provides to the customer while they are on the website. Additionally, the initial setup was easy. Review collected by and hosted on G2.com.

What do you dislike about Tidio?

I am frustrated with the integration with Instagram because I cannot respond directly from the Tidio panel, and I am also concerned about the organization of personal emails and those coming directly from the page or from Tidio. Review collected by and hosted on G2.com.

Response from Support Tidio of Tidio

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We appreciate your review, Fabiola! It is possible to respond to Instagram messages with an active integration. If you exprience any issues with it, please reach out to our support at support@tidio.net, so we can help you with the setup.

Verified User in Retail

Small-Business (50 or fewer emp.)

7/28/2026

"Easy Customer Views, Multi-Agent Chats, and Seamless Integration"

4.5/5

What do you like best about Tidio?

It’s easy to check customer view pages, have multiple agents join a chat, and link customers directly to products, while also allowing pictures to be sent through the chat. It also integrates really well with our business. Review collected by and hosted on G2.com.

What do you dislike about Tidio?

The flows sometime interrupt typing, I get annoyed when I try to / things and get interrupted Review collected by and hosted on G2.com.

Response from Support Tidio of Tidio

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Thank you for leaving the review! If you experience any issue with the flows or copilot, do reach out to us at support@tidio.net, so the Team can help you with the case.

Jose E.

Marketing Manager

Small-Business (50 or fewer emp.)

12/27/2025

"User-Friendly Chat Solution with a Learning Curve"

4/5

What do you like best about Tidio?

I like Tidio's back end and the user interface because the whole experience is really easy. My team appreciates how you can quickly get the hang of the system. We've started developing more complex responses for our AI assistant, which helps us provide more specific answers to a wider variety of questions. The ease of responding to inquiries, finding questions, and transferring conversations to email is also a big plus. Additionally, the setup was really simple; it only took a couple of minutes to get everything connected without any issues. Review collected by and hosted on G2.com.

What do you dislike about Tidio?

It took us a while to create complex responses, so a lot of the questions that we had initially were pretty simple. People would ask or even word questions differently, and that would kinda throw off our AI assistant. It took us some time to really get the hang of it. So I'd say, building a more complex AI assistant past the base level. Review collected by and hosted on G2.com.

Response from Support Tidio of Tidio

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Thank you Jose! Your insights are really valuable and help us identify struggles our customers might have encountered during setup process. If you have any questions still, reach out to us at support@tidio.net

Verified User in Retail

Small-Business (50 or fewer emp.)

4/9/2026

"Intuitive Platform with Smart Auto-Generated Replies That Boost Customer Engagement"

4.5/5

What do you like best about Tidio?

The platform’s intuitive interface design makes it quick and easy to learn. The auto-generated responses are generally very good, and the tool seems to learn quickly from past replies and incorporate that information into future responses. Overall, it makes it easier to engage with customers and turn inquiries into sales. Review collected by and hosted on G2.com.

What do you dislike about Tidio?

At times, the automatically generated responses are inaccurate or don’t flow logically, so they require additional refinement and editing. Also, parts of the billing structure and breakdown aren’t explained very clearly, which makes it harder to understand. Review collected by and hosted on G2.com.

What problems is Tidio solving and how is that benefiting you?

This is a great way to engage with customers and potential customers outside of business hours, since customers can interact with Tidio 24/7. It also saves time during the day, since it answers customers’ questions for us. Integration with email provides a streamlined, time-saving way to handle multiple processes. Review collected by and hosted on G2.com.

Response from Support Tidio of Tidio

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Thank you for leaving us the review. In case you need to discuss our billing or any discrepancies with the response, do not hesitate to reach out to us at support@tidio.net, the Team will be happy to assist.

Verified User in Retail

Small-Business (50 or fewer emp.)

5/27/2022

"Good Free Version great for SME ecom"

3.5/5

What do you like best about Tidio?

Quick and easy set up for a new ecommerce business Review collected by and hosted on G2.com.

What do you dislike about Tidio?

site speed is something I hope the app can improve Review collected by and hosted on G2.com.

Recommendations to others considering Tidio:

Prewarn users about the risk of sending comms to junk mail. Upgrade product so its 'lighter' and doesn't inhibit site speed Review collected by and hosted on G2.com.

What problems is Tidio solving and how is that benefiting you?

A very handy tool for CMS! On the go! Love the handy auto response lines pre- types to allow speedy response to customers Review collected by and hosted on G2.com.

Response from Michał Ratajczak of Tidio

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Thank you kindly for appreciating our Freemium testing model and our customer support.

I am sorry to hear that some emails went to your spam folder, we do our best to have them land in the inbox but more and more spam filters are getting more restrictive. What I can suggest is whitelisting the domains

• tidio.com

• tidio.co

• socket.tidio.co

• api-v2.tidio.co

• widget-v3.tidiochat.com

• widget-v4.tidiochat.com

As for the widget slowing down your site, it's really unlikely for our chat to be having any negative effect on your website loading speed or its performance in general since it's loading asynchronously. This means that it's loading independently to the most key elements of your website and it doesn't stop website parsing. The crucial resources aren't impacted and the chat goes its own pace, instead of waiting for content to be loaded first.

Emilio J.

Business Support Agent

Small-Business (50 or fewer emp.)

4/9/2026

"Great for Direct User Contact, but Analytics and Multi-Site Use Need Work"

3.5/5

What do you like best about Tidio?

It's a great tool for having direct contact with your users or clientele. Review collected by and hosted on G2.com.

What do you dislike about Tidio?

It should have some more data analysis tools. If you work with it in different websites at the same time, there's bound to be some small issues. Review collected by and hosted on G2.com.

Response from Support Tidio of Tidio

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Thank you, Emilio, for taking the time to leave the feedback. If you experience any specific issues with analytics, do reach out to our support for assistance at support@tidio.net.