Tidio Reviews & Product Details

I like Tidio for its ease of use and intuitive design, which makes managing communication straightforward. It helps put all our communication in a single place with live chat and email, especially allowing us to track customer service issues and transfer tickets between agents seamlessly. The integration with Shopify and the consistent development are also valuable, providing a reliable and scalable solution for our business needs. Having a single point of contact for all customers is incredibly efficient, making it a vital tool for real-time interaction and support. Review collected by and hosted on G2.com.

The UI windows are often too small or crowded and need to be able to be customized to the business need. The text/message window is too small and sometimes only shows a few lines of a conversation once we open a response window. Review collected by and hosted on G2.com.

The ease of tracking tickets and working with them, ai chatbot like lyro which answer basic question is also good feature. Another great feature is adding multiple channels at same place. From developer perspective we have good api integration along with webhooks. Review collected by and hosted on G2.com.

The ticket UI sometimes feels glitchy. And sometimes seeing fields of ticket can be challenging with many variables. Review collected by and hosted on G2.com.

Post implementation, I self-taught how to set it up (plus a little help from ChatGPT). With some trial and error I thin k I've got a good, straightforward user flow going that suits our needs without being over-complex. Review collected by and hosted on G2.com.

Not dislike but there is much in there i either don't need (i.e. human agents not used), didn't understand (because it's not clear) or didn't know about (because it's not entirely clear what they are and how they can help). Review collected by and hosted on G2.com.

I like that even if I didn't manage to respond to a visitor while they were online, I can go into Tidio, see the data they left, and contact them. I like the appearance and speed of Tidio, the clear interface, and easy navigation. Setting it up was easy and understandable, although it could have been made simpler. Review collected by and hosted on G2.com.

I wish Tidio would more actively engage users in conversation through the pop-up chat. Questions and suggestions need to be thought out with the help of AI and humans, and new features should be offered to users in a test mode to understand what works. The setup was easy and understandable, but it could have been made simpler. Review collected by and hosted on G2.com.

I like that Lyro is built in and can resolve most of our chats. I also appreciate that Tidio is constantly evolving and expanding its functionality, which makes it feel like the product keeps getting better over time. Review collected by and hosted on G2.com.

Sometimes messages fail to reach recipients, so we have to send them via Gmail instead. Review collected by and hosted on G2.com.

The adaptive system can quickly learn what is happening in the business and make it easier to manage our customers and where we need to engage more Review collected by and hosted on G2.com.

I honestly can't find a fault with using Tidio, but if we could get monthly reports sent to us via email that would be a game changer Review collected by and hosted on G2.com.

What I like best about Tidio is that you can upload information for the AI chatbot to reference, allowing it to provide customers with accurate, informed responses automatically. I also like that it can handle repetitive questions, making customer conversations more efficient and easier to manage. Review collected by and hosted on G2.com.

What I dislike about Tidio is that the AI chatbot’s responses are only as accurate as the information uploaded, so it requires regular updates and monitoring. It may also struggle with more complex or unusual questions, which still require human assistance. Review collected by and hosted on G2.com.

I use Tidio to reply to clients visiting my website. I like its live chat with AI and human involvement: the AI can answer 60% of clients’ needs, and it switches to a human when it can’t respond or fulfill an inquiry. Tidio gives us more functions, such as chatbot learning, call history, and switching from AI to a human. The initial setup was super easy. Review collected by and hosted on G2.com.

I have trouble giving clients details such as a phone number and email. Review collected by and hosted on G2.com.

Tidio has been great for us because we now have multiple locations, and it lets us copy existing flows and simply reword them instead of having to create new ones from scratch. Review collected by and hosted on G2.com.

The only thing I dislike about Tidio is that I can’t integrate or connect it with Claude, so Claude can analyze what I’m doing. I can take a screenshot however and add it into my own claude. Review collected by and hosted on G2.com.

I like how easy Tidio was to set up—it took under 10 minutes. It’s reliable and accurate when answering customer questions using my website’s data, even when I can’t get to them myself. If it can’t answer something, it passes the question to a human so I can respond in a timely manner. Review collected by and hosted on G2.com.

I’d like Tidio to be more customizable to my brand, especially when it comes to matching the colors. Review collected by and hosted on G2.com.