Tidio Reviews & Product Details

I like how easy Tidio is to use and how it learns more about our association, building its knowledge to give real answers. I also value the AI knowledge base, where I can upload sources from outside our website to keep it informed, and the ability to assign questions to staff members. Tidio helps our 43,000 members and the public find answers easily, helps members help themselves, and cuts down on calls to our staff. Review collected by and hosted on G2.com.

I find the assigning feature could be more intuitive. Staff should get an email alert when they receive an assignment, so they don’t have to go to the Tidio site to retrieve it. That may be a feature we don’t currently have in our package. Review collected by and hosted on G2.com.

The ease with which it took to set up a chat function for our website and the fact that questions can first be answered with a bot and then routed to customer service if a more comprehensive response is required. Review collected by and hosted on G2.com.

At the moment there is honestly nothing that I dislike about Tidio Review collected by and hosted on G2.com.

I like that I can automate feeding information to the Lyro agent by giving it my website’s sitemap, so it can study the complete website. After I feed it my data, the agent can answer easily. I also like how easy the interface is. Tidio was easy to set up in both my free and premium accounts—it took about three minutes to log in and configure the widget—and I had a perfect onboarding experience. The guides for WordPress and Shopify also make it easy for both non-technical and technical users. Review collected by and hosted on G2.com.

Nothing is there which I don't like Everything was perfect and super easy Review collected by and hosted on G2.com.

Tidio is very user friendly. I can access it through my phone and stay available for my clients in real time, 24/7. It makes it easy to connect with my clients and potential clients, and lets me be hands on exactly when they need me. The initial setup was very easy—plug and play over the internet—and simple even though I’m not too tech savvy. Review collected by and hosted on G2.com.

Everything is pretty good with Tidio. The downside is that I’m always available, so it kind of takes away from my personal time, but Tidio lets me run my business successfully. Review collected by and hosted on G2.com.

I like that I can check on the visitors to my website. Tidio is very usable, and its AI improvises responses in chat. The chat box is the main tool we use to talk with customers about product questions and customer support. It integrates with Shopify, and it's a great combo. Setup was very easy, and there are lots of FAQs and answers to our questions. We've been using Tidio for about six years and are very happy with it. I would definitely recommend it to friends and colleagues. Review collected by and hosted on G2.com.

I find Tidio's round-robin option a bit unreliable for our 10 customer service support agents. Its usability needs improvement, especially when automatically assigning chats to people on the team. Review collected by and hosted on G2.com.

I use Tidio for live chat on our website. It’s easy and fast to set up, simple to use, and helps us respond to customers quickly. I like being able to predefine conversation scenarios so customers can find what they’re looking for without talking to support, which frees up time for our support team. It’s a reliable tool for customer support and engagement. Review collected by and hosted on G2.com.

I’d like an option to send an automatic message if customer support doesn’t reply for a certain amount of time, such as “we’ll be right with you” or asking customers to leave their email. Review collected by and hosted on G2.com.

I use Tidio to communicate with customers through chat. It’s easier for me than speaking and takes less effort, while still letting me interact with customers and reach my quota. It helps me respond quickly and consistently, keep customer questions organized in one place, reply faster, and avoid missing important details. Setup was very easy. I also found the AI-generated response feature helpful for quickly creating accurate, professional replies that I could review and adjust before sending. Review collected by and hosted on G2.com.

I wish Tidio hadn’t removed the AI-generated response feature. It helped me quickly create accurate, professional replies, especially when I was handling multiple inquiries. Without it, I have to spend time writing and organizing each response manually. Review collected by and hosted on G2.com.

I like that it's 2-way messaging so I don't have to start a chat separate from the initial inquiry. It makes it very easy to respond to people instantly. works well on our website and works well with the other apps and tools we use. The AI responses have gotten much better over time. It has certainly helped us close deals right through the app! Even just one sale makes the price worth it. The setup was very easy and I like how multiple people in our organization can use it at the same time. Review collected by and hosted on G2.com.

Sometimes the notifications do not come through immediately or it doesn't come to my email also. Review collected by and hosted on G2.com.

I like that Tidio is free and has a free trial. I like its different chatbot features, including the AI draft, even though I don’t usually use it. I can see what a customer is typing before they send it and which pages they’ve viewed. Tidio helps me get leads from people who contact me through my website, and it works fairly well, though we have some issues at times. Review collected by and hosted on G2.com.

I’ve had some issues at times, mostly with managing multiple websites linked to Tidio, though it might be an issue with how my developer initially set it up, so I’m not blaming Tidio. I’ve also found setting shop hours the hardest, though it might require a paid membership. Review collected by and hosted on G2.com.

Getting Tidio up and running was surprisingly easy, within a few minutes the widget was live, and there were enough customization options to make it fit the website without me having to write a bunch of custom code. That's always a good sign for me. The less I have to touch something after the initial setup, the better. The dashboard is easy to navigate, and it doesn't take long to figure out how chats, automations, and conversation history work. Even people on our team who had never used a live chat platform before were comfortable with it almost right away. I also like how flexible the Flows are. We've built automated replies for FAQs, lead generation, and routing conversations based on what people are asking. Everything is visual, so I never felt like I had to build custom solutions for things that should already be built in. Review collected by and hosted on G2.com.

The only thing I'd keep an eye on is the pricing. Once you start using more advanced automations or Lyro AI, costs can climb pretty quickly depending on how many conversations you're handling. It's not a deal-breaker, but it's definitely worth understanding how the limits work before you start scaling everything. Review collected by and hosted on G2.com.