Tidio Reviews & Product Details

I appreciate the agents' response time to my questions and find Lyro's response formulation excellent. The initial installation of Tidio was easy. Lyro answers frequently asked questions and offers 24/7 assistance. Tidio also helps our customers who have questions or difficulties filling out a claim form for damaged luggage. This reduces repetitive requests and allows our team to spend more time on situations that require personalized support. Review collected by and hosted on G2.com.

We are in Quebec and need to serve our clientele in both languages, but Tidio only allows us to download one product feed displayed on Google Merchant, so we can only use one language. Allowing the addition of more than one file would solve the problem. I would also like to integrate Tidio with our analog or IP phone lines. Review collected by and hosted on G2.com.

I like that Tidio keeps customer messages from social media, email, and website chat in one place, so I don’t have to use multiple tools. I can customize website pop-ups with filters like URL and whether someone is logged in, and choose whether to ask for an email or skip that step. This lets me target different customers who visit our website. I switched from Crisp because Tidio was more developed and had the pop-up customization features we wanted. Setup was quite easy, and I think it’s a good tool for the price. Review collected by and hosted on G2.com.

I don't think Tidio's AI agent is at its best stage yet. The way our knowledge base is set up doesn't work with it, so it doesn't work for our business, even though I know it's being developed. I also contacted support about a bug in my app. They said they'd get back to me after investigating, and the bug was fixed, but I never got a response. Review collected by and hosted on G2.com.

I find Tidio easy to use, and with a little setup it already helps us get customers and offer great support throughout their decision-making, use, and replacement of devices they have or want to purchase. It has great features, a modern UI, and great UX. It was easy to install and works great when connected to our website and e-commerce store. Setup was easy: we connected the API keys, used a WordPress plugin, did some designing, and it was done. I also like knowing we can respond and take action within a couple of minutes when customers use the chat. Review collected by and hosted on G2.com.

The app logs out from time to time. We built automated email notifications using the Zapier API to alert us when somebody needs our assistance. Review collected by and hosted on G2.com.

What I love most about Tidio is the automation; for me, it's the best. I also like being able to connect Instagram, Facebook, WhatsApp, and Messenger and manage everything from a single platform. The automation helps me attend to several clients at the same time, even when I'm offline, and respond to their questions and make sales automatically. The initial setup was very easy for me, especially with the WordPress plugin, and I find the platform very stable. I also use their API, email, and WordPress. Review collected by and hosted on G2.com.

I find Tidio to be a very stable platform and have few issues to point out. Mainly, I would like to be able to customize more options and for each client to configure what they want. Review collected by and hosted on G2.com.

I like that Tidio fetches information from my website and uses it to answer customer questions. The training model is super easy, and Tidio is super user-friendly. I don’t have to feed it information regularly; it collects it from the website, and I can check customer numbers and other information easily in the morning. I can also add questions that are out of the box, and they get stored in the system. The setup was super easy, too. I just followed Tidio’s steps and got it done without anyone guiding me. Review collected by and hosted on G2.com.

I think Tidio’s live chat should guide customers through things step by step with images. For example, it could use screenshots from my website to show customers how to use the ROI calculator. Review collected by and hosted on G2.com.

The platform’s intuitive user interface makes it quick and easy to learn. The auto-generated responses are generally very strong, and Tidio’s AI features seem to learn quickly from past replies, using that context to improve future responses. Performance is excellent. Onboarding was super quick and easy. Overall, it helps us engage with customers more easily and turn inquiries into sales. Review collected by and hosted on G2.com.

At times, the automatically generated responses are inaccurate or don’t flow logically, so they require additional refinement and editing. Also, parts of the billing structure and breakdown aren’t explained very clearly. Review collected by and hosted on G2.com.

I love how easy it is for our customers to connect with our team as quickly as possible. I also like how we are able to tie it into our platform with ease, and also provide resources and quick answers without a lot of manual intervention from our own team. Also the phone app is great for when our team is on the go but we need to address an issue with the customer. Review collected by and hosted on G2.com.

Really the only thing I do not like is the notification sound on the computer lol Review collected by and hosted on G2.com.

I find Tidio really easy and quick to set up. It took just minutes to add the code to our web and mobile apps. The mobile app is really good for answering customer support questions on the go, and it’s easy for our team to join and help. I like the friendly, user-friendly experience and how Tidio brings questions from social media, mobile apps, and web apps together in one place. It helps us respond quickly, identify charging issues, and resolve them quickly. Tidio is a great tool for customer support and a win for us. Review collected by and hosted on G2.com.

I’d like broader API access so I can automate some responses, use my own custom chatbot instead of the studio chatbot, and send messages via API to Tidio’s automated messages. The built-in automation is quite good, but I’d like more flexibility. Review collected by and hosted on G2.com.

I like that Tidio deflects about two-thirds of our requests quickly by answering questions instantly. It saves us a lot of time, and our users like not having to wait for us to get back to them. The UI is pretty easy to use, I can access it from desktop or mobile, and the notifications are good. Tidio can use our help docs and be trained over time to give the right responses, so users get replies quickly and we spend less time finding and sending answers. Review collected by and hosted on G2.com.

Some actions in the UI take a few more clicks than I'd like but it's not a super big deal. Review collected by and hosted on G2.com.

I like Tidio because it allows me to track all chats whenever needed and search for anyone I have engaged with. It helps me keep track of the number of active chats and the chats that have been closed, checking on productivity. Tidio provides functionality to assign specific chats to individuals, and if a chat is closed, it can be reopened by someone else, eliminating the need to create multiple tickets. I appreciate that I can respond using the same ticket, which is a fantastic feature. Unlike other platforms like Freshworks, Zoho, or HubSpot, Tidio stands out. Automations ensure customers get a response 24/7 without always needing to be at the chat. Setting it up was 'easy peasy lemon squeezy'. The ability to go back to any chat, keep an eye on interactions, and integrate automation is invaluable. All these features make Tidio great for managing customer inquiries. Review collected by and hosted on G2.com.

There is nothing as such that i dont like instead i am pretty happy with everyhting Review collected by and hosted on G2.com.