Tidio Reviews & Product Details

I find Tidio’s AI agent very useful for answering questions 24/7 using website content. Tidio is easy to set up, highly customizable, and scalable for many use cases. I can run specials on a specific webpage around one topic, and quickly set up a free demo by adding webpage data and showing a customer how the AI responds to real questions. I also find it more feature-rich than ConversioBot. Review collected by and hosted on G2.com.

There are so many features that sometimes it’s hard for me to find exactly what I’m looking for. The reporting is a bit basic: it just shows how many people had conversations, and it isn’t easy to send a client a report that shows how the tool is being used and proves its value. I’d like to see the benefit over 30–90 days. Review collected by and hosted on G2.com.

I use Tidio to keep customer service in one place and help customers get help quicker when no agent is available. I love Lyro, which pulls data from my site and other places to quickly respond to visitors and potential or current customers. The setup was pretty easy and straightforward. Review collected by and hosted on G2.com.

Lyro still has a long way to go because it doesn’t always give the most valid or helpful responses, so I still review the chats with it. I also wish the email writing area was more customizable. I’d like to highlight text, stylize bullet points, increase fonts and more, but I can’t do that. I also had issues with customers receiving my emails once, even though my email settings were fully setup, and that worried me a bit. I spoke with customer service about it though. Review collected by and hosted on G2.com.

What I like best about Tidio is how easy it is to use and how much time it saves when handling customer inquiries. Onboarding was pretty good. The live chat feature makes it convenient to respond to customers, while the automated replies help manage common questions without having to answer the same things repeatedly. I also like that the interface is straightforward and doesn't take much time to learn. It was a breeze when we did integrations. When updating settings, it loads pretty fast. Though the pricing is higher than other competitors, not sure if the AI add on is worth it as it hasn't been as helpful for common concerns. Review collected by and hosted on G2.com.

What I dislike about Tidio is that while it's generally easy to use, some parts of the UI/UX can feel slow, especially when cancelling the auto response. I ended up stopping the workflow previously. The integrations are useful so no issues there. Performance is usually reliable, although occasional delays can be frustrating. Pricing can also become expensive as you need more features, making the ROI harder to justify for smaller businesses. Support and onboarding is also good. The AI features are helpful only for super basic inquiries, but they sometimes struggle with more complex questions, which still require manual intervention. Review collected by and hosted on G2.com.

I like Lyro because I can feed it data and import pages so it can study my website content and reply to customers relevantly. When we’re unavailable or it’s after hours, it can reply to customers and share relevant pages, prices, and images. I also like that I can customize the widget on my e-commerce and business websites. Tidio looks professional and modern, has a good user experience for both customers and admins, and is easy to integrate with WordPress. I followed the setup guide and set it up easily, even though I’m not a technical person. Review collected by and hosted on G2.com.

Sometimes I have issues with notifications and the UI lags or sticks on the same screen. Because of the notifications, I sometimes miss a customer, though the Lyro agent can take care of that. I think these issues can be fixed in future updates. Review collected by and hosted on G2.com.

I use Tidio to answer repetitive customer questions and questions that already have answers on our website or in our database, so we don’t waste time answering them again. Lyro suggests which questions can be automated, which is a nice feature. I don’t have to babysit it; it’s simple to set up, and as long as I check the suggested questions and answers every now and then, it pretty much keeps doing its own thing. The initial setup was straightforward and not difficult. Review collected by and hosted on G2.com.

I don't love the fee structure. We get a lot of bots on our website, and they eat up Lyro credits pretty quickly. Getting more credits doesn't seem to help, because those bots use the new credits up super fast too. Review collected by and hosted on G2.com.

On the positive side, Tidio is extremely easy to install and set up. The process is quick, intuitive, and requires very little technical knowledge, so you can have the chat working on your website in just a few minutes. Review collected by and hosted on G2.com.

Tidio used to be a useful and innovative platform, but it now feels outdated, especially when it comes to artificial intelligence. Compared with newer AI-powered customer service tools, its chatbot capabilities are limited, the automations feel too rigid, and the conversations are not as natural or intelligent as expected.

AI technology has advanced very quickly, but Tidio does not seem to have evolved at the same pace. The platform needs a major update to remain competitive and justify its price. Review collected by and hosted on G2.com.

I like that I can help customers through chat instead of talking on the phone. Since Tidio is linked to our website, I can see their cart and the pages they’re viewing. I can copy the items from their cart without asking them to provide each long model number, and I can check which item they mean by clicking on the page they’re viewing. Review collected by and hosted on G2.com.

I’d like Tidio to offer an AI response option after a customer chats, in addition to the auto responses, so I can make small edits before sending. Review collected by and hosted on G2.com.

I like that Tidio's Flow system interacts directly with my clients and stays attentive, providing service when I can't be present. Additionally, I find Tidio's initial setup very easy and intuitive. Review collected by and hosted on G2.com.

I don't like that the organization of pending emails gets mixed with those from the website and regular Gmail emails. Additionally, it bothers me that Tidio doesn't allow responding to messages directly through the Instagram integration. Review collected by and hosted on G2.com.

We use Tidio to help answer fans’ questions that can be found online or are frequently asked. It helps with the bottleneck of repetitive questions, so our team can handle higher-ticket items and fans get answers faster. I like how easy Tidio is to use for our Fan Services Representatives and how easy it is for me to set up flows, Q&As, and other things in the back end. The initial setup was very easy, and Tidio offered a few different product options that we thought would help our workflow. Review collected by and hosted on G2.com.

I think flows could use some work, since I sometimes run into an odd bug. For example, changing a URL slug inside a flow can make it trigger on all webpages until I adjust it again. Email notifications to our Fan Services reps also often don’t get sent. Review collected by and hosted on G2.com.

What I like most about Tidio is its ease of setup, user-friendly interface, and seamless integrations with other platforms. The Lyro AI Agent is a standout feature, helping automate customer interactions and improve response times without compromising the customer experience. Tidio also offers good value for its pricing, with reliable performance and features that make it a practical and cost-effective solution for customer support. Review collected by and hosted on G2.com.

One area for improvement is how the Lyro AI Agent handles customers communicating in languages it does not support. Rather than attempting to assist or offering an alternative solution, it simply informs the customer that it does not speak their language. This can create a frustrating experience, particularly for non-English-speaking customers. A more helpful approach would be to offer multilingual support or seamlessly transfer the conversation to a live agent who can assist. Review collected by and hosted on G2.com.