Tidio Reviews & Product Details

I like the ability to assign tickets to minimize the confusion in the initial inbox, so nothing is left sitting unanswered for too long. Review collected by and hosted on G2.com.

It can be a little daunting with how much information is on the initial page. Some things don't apply to people below management, so it can be a bit cluttered when you don't have to look at the stats. Review collected by and hosted on G2.com.

Tidio enables us to respond quickly to our customers and potential customers, 24 hours a day, 7 days a week. With the mobile app, our team can respond from anywhere. Review collected by and hosted on G2.com.

I haven't found anything unfavorable. We've been using Tidio for 3 years now and love it! Review collected by and hosted on G2.com.

I use Tidio on our website to answer visitors’ questions. Prospective clients can contact us and there’s always someone right away to talk to them, which cuts down the time it takes us to respond so we’re there in real time. It’s super easy to set up and use, and the UI is pretty intuitive. I can see previous chats and who’s joined, so it’s a very good app to work on. The admin setup was super simple, and sending emails to internal company users was easy too. I just downloaded the app, added the credentials, and was online. Review collected by and hosted on G2.com.

I think Tidio’s AI assistant could be a little better because its responses are not always up to the mark. For example, when a client wanted a website, it assumed they meant an e-commerce website and drafted a response that I had to manually change. That could have been better, especially for a simple inquiry. Review collected by and hosted on G2.com.

I use Tidio for live chat on our website. I like that it’s free to use and that I only pay for additional automations; there’s no downside for me. I also like the live app notifications when someone is online and chatting, and the offline message workflows. Tidio works with effectively any web platform, and I don’t need coding knowledge—just copy and paste some code it gives me. Setup was very easy. Review collected by and hosted on G2.com.

I have zero complaints, though I’d like more customization for the visual look of the chat box. Review collected by and hosted on G2.com.

easy integration simple use, fast performance Review collected by and hosted on G2.com.

sometimes the AI chatbot gives wrong info Review collected by and hosted on G2.com.

The shared inbox and ticket assignment make it easy to manage customer queries. I can also check previous conversations before responding. Review collected by and hosted on G2.com.

Reporting feels limited, and I'd like more flexibility in customizing ticket workflows. Review collected by and hosted on G2.com.

Tidio combines live chat, AI-powered automation, and customer engagement tools in a user-friendly platform. It helps us respond to travel inquiries faster, automate routine questions, improve customer experience, and reduce manual support efforts. The platform is easy to implement, performs reliably, and enables our team to handle more customer interactions efficiently without increasing workload. Review collected by and hosted on G2.com.

Tidio is easy to use overall, but setting up advanced chatbot workflows and highly customized automations can take extra configuration and fine-tuning to align with specific business needs. Review collected by and hosted on G2.com.

Having all my messaging platforms in one place makes things much easier, and it’s helpful to be able to record and keep track of customer information. Review collected by and hosted on G2.com.

You can’t message customers on WhatsApp after 1 day, and on Messenger and IG after 7 days due to Meta policies. Review collected by and hosted on G2.com.

I found Tidio’s interface and user experience easy to understand, navigate, and set up, with a low learning curve. The analytics table lets me see what users are asking about and where they run into problems or information is lacking, in real time or in past conversations, so our team can update the site where needed. Tidio support helped during setup, and the documentation was very helpful. Review collected by and hosted on G2.com.

I find adding or removing content through import and export a little manual. If I want to add hundreds of articles, it’s a one-by-one process, and I haven’t found a way to automate it yet. I also had a small learning curve figuring out what Tidio could do and how to configure it. Review collected by and hosted on G2.com.

I really like Lyro and the ai features ability to respond to complex questions from customers Review collected by and hosted on G2.com.

Customer support from Tidio itself has been very frustrating. I don’t know if it is due to time zones differences but I can never seem to speak with someone live. In top of that, I have made 3 failed attempts to get my account transferred over to the new subscription accounts because the one I am on is no longer supported. Given how much money I’ve spent using Tidio I am very disappointed with how little help I am getting from Tidio customer service team itself. Review collected by and hosted on G2.com.