I have tried to use Thumbtack to look for services and support on projects in my area, such as dog sitting or professional services. Review collected by and hosted on G2.com.

What do you like best about Thumbtack?

I like that the search functions work pretty well when you filter by different options. I think it's also a great opportunity for those looking to offer their services to others to be listed and available for work. Review collected by and hosted on G2.com.

What do you dislike about Thumbtack?

I don't like that they only focus heavily on metropolitan areas because not many users have adopted it in rural areas, making it hard to really find it worth utilizing when you're in the middle of a rural area. Review collected by and hosted on G2.com.

What problems is Thumbtack solving and how is that benefiting you?

I have tried to use Thumbtack to find local service providers for things that I need to be done, such as cleaning the yard or dog sitting. It has helped me also review what contractors are in my area for getting a roof estimate, but sadly there were none listed close to me. Review collected by and hosted on G2.com.

LW

Liz W.

Photographer

Photography

Small-Business (50 or fewer emp.)

1/23/2018

"Thumbtack - Could Be Better"

2/5

Describe the project or task Thumbtack helped with:

Thumbtack helps customers shopping around for services connect with professionals and small businesses. Customers request quotes for a particular service and professionals have a chance to respond. Review collected by and hosted on G2.com.

What do you like best about Thumbtack?

I like that my business has a presence on a platform that is used by thousands of people every day. People who are looking for a photographer within my geographic region can find me on Thumbtack. I was hopeful this would help drive more traffic to my business. Review collected by and hosted on G2.com.

What do you dislike about Thumbtack?

While Thumbtack did generate leads, it rarely led to landing a job. In my experience, most customers are shopping around for the cheapest service. Also, Thumbtack has become too expensive to maintain. It used to be setup so that I would purchase a certain number of credits (as many or as few as I like) and use those credits to send quotes to customers with needs that I deemed a good fit. Thumbtack has since restructured their system. Now, they automatically send quotes to customers on my behalf (which I pay for), and I am also charged when a customer responds to my quote. One big problem here is that sometimes, a customer will respond to a quote with regrets (like, "thanks, but I'm going a different route"), and I get charged for that. Review collected by and hosted on G2.com.

Recommendations to others considering Thumbtack:

If you want to use Thumbtack to obtain more customers, you will need to monitor your account closely, responds to leads immediately (you are competing with many other professionals), and be ready to pay for leads that don't go anywhere. Review collected by and hosted on G2.com.