Thumbtack Reviews & Product Details

I think it’s really inconvenient that if a customer wants a job, and me and other contractors bid for it, we are all pretty much trying to win the customer over with the lowest price. And if you don’t win, you still lose your money. we all lose the money for the lead, and only one of us gets it. And the winner is pretty much the contractor whose price was the lowest. Review collected by and hosted on G2.com.

Please do try it! If your prices aren’t high, otherwise, if your a pricey business, don’t try it. Winning bids is dependent on how low you can go in price. Review collected by and hosted on G2.com.

I’m not solving any problems with them. I have realized that you benefit from good reviews. I have a 5star review. Review collected by and hosted on G2.com.

The customers do not give their phone numbers - I believe we connect with more customers via different platforms (HomeAdvisor, Porch, etc) because we are given a phone number to reach the customer first. We use email as follow up after. With Thumbtack, it’s texting within the app so it feels less personal with the customers Review collected by and hosted on G2.com.

Good application for connecting customers; not a lot of interaction with the actual employees of thumbtack. Review collected by and hosted on G2.com.

It definitely helped out when we were in a slow time (historically March and April are slow in heating/AC in New England). Review collected by and hosted on G2.com.

There were limited contractors in my area- SE CT. This is likely at least partially related to thumbtack charging the contractors per quote. They should consider only charging the contractor if the requestor contacts the borrower (or clicks to contact) Review collected by and hosted on G2.com.

Multiple household needs- for our wedding we got quotes for flowers, photography, catering. We also used Thumbtack to get quotes for a hot tub installation. Finally, because my husband is a personal trainer, we explored using thumbtack for client origination. Ultimately, it was decided that needing to pay per referral, not per contact, was not cost effective and we did not move forward as a vendor. Review collected by and hosted on G2.com.

I dislike the fact that false reviews can be made about a company and thumbtack will not delete them, even with proof that they are made up. Review collected by and hosted on G2.com.

I am only having problems with customers following through. I get a lot of messages, not a lot of appointments. The ratio of messages to appointments being set is very big. Probably the worst of all our lead generation services. Review collected by and hosted on G2.com.

There could be more options for projects and more contractors Review collected by and hosted on G2.com.

Be specific in your project definitions Review collected by and hosted on G2.com.

I've used this service to find several helpful people for projects I have. Review collected by and hosted on G2.com.

Although the individuals were very efficient, I would have liked to have had them able to work more independently. They did have to disrupt our staff on occasion in order to get help with certain files.

Also, I don't feel that there are enough regulations in the site. I feel like we had received a very wide range of price quotes for the services we were needing and our requirements were pretty basic. Review collected by and hosted on G2.com.

This is a very easy application. Thumbtack has a huge database of service providers for a very wide variety of fields and disciplines. I really liked being able to easily access people who could satisfy our needs for the project we had. The reviews of the staff in their database seemed to be very accurate and the site was easy to maneuver through. Review collected by and hosted on G2.com.

They take your money and are not at all responsive to any questions Review collected by and hosted on G2.com.

Run , spend your money elsewhere since you will waste a ton of time on this Review collected by and hosted on G2.com.

A very poor solution to marketing a business Review collected by and hosted on G2.com.

Initially when you do not have App for the first time using Thumbtack when a new provider reach out to you for your service Quote then link in the email/message takes you to the Thumbtack site in browser then it pops up a message in browser to open in Thumbtack App but later message goes away and you can look for your service in your local community via Browser.

So if that little message can be fixed then it will be good. Review collected by and hosted on G2.com.

Everyone should use it to find any kind of service in their local neighborhood. Review collected by and hosted on G2.com.

This is not a place to find quality leads. The people looking for help are looking for expert quality at Fiverr prices. Thumbtack's fees are very high, which means that providers need to charge a decent amount to make back what they paid for the lead. Also, if a lead flakes out and you are due a refund, Thumbtack only provides an account credit and won't actually refund the money to your credit card. This is incredibly shady. Review collected by and hosted on G2.com.

If you're looking for a few quick bucks, try Fiverr or Task Rabbit. If you're looking for high quality leads than that, try something else. Review collected by and hosted on G2.com.

It can be easy to receive unqualified leads that cause you to spend credits to bid on a lead that never had any intention of taking any of the quotes; most often it seems like they're from competitors trying to get an idea of the pricing of their competition. Review collected by and hosted on G2.com.

Make sure you fill in your profile, and make sure there is plenty of information available. Don't be afraid to (tactfully) suggest to clients found through Thumbtack to leave you a review so others know what they thought of your services. As long as you reply to request in a reasonable amount of time, it's a platform worth using. Review collected by and hosted on G2.com.

Having to spend money and not getting any business from this service. Review collected by and hosted on G2.com.

This did not help my work which was very disappointing. Review collected by and hosted on G2.com.

It is very expensive, thumbtack takes a lot of cut from the gig. Review collected by and hosted on G2.com.

If your business is new and you have clients, get some real customer to post reviews for you, send requests get it, get yourself a business you need. Review collected by and hosted on G2.com.

That sometimes it takes a while to hear back from vendors and depending on your area, sometimes there isn't a lot of response. Review collected by and hosted on G2.com.

It's quick and very user friendly! Review collected by and hosted on G2.com.

I dislike that, like with any service found via the internet, you do not know the person beforehand, and that can be a bit scary. Review collected by and hosted on G2.com.

I would book in as much advance as possible and give them details about your event so they know what to expect. Review collected by and hosted on G2.com.

I find sometimes the top rated ones are not always the best and I wish their were more reviews. Review collected by and hosted on G2.com.

I haven't noticed any negatives, it's been fast and easy to use Review collected by and hosted on G2.com.

Still building their database of service providers. I found a handful of providers who met my criteria, but unfortunately they all flaked out and I wasn't able to hire anyone. Review collected by and hosted on G2.com.

The whiteboard installer took way too long and got distracted too much. He also kept distracting our employees. However, I understand that is not Thumbtack's fault. I did leave feedback for the contractor. Review collected by and hosted on G2.com.

Make sure to look at all reviews and ask questions. This service is great for anyone, especially smaller companies who typically do not have specialized roles for random or difficult tasks. Review collected by and hosted on G2.com.

At times you can tell some of the reviews are "padded." I wish there was more effort to get rid of these and have authentic client reviews only. Review collected by and hosted on G2.com.

I did not dislike anything it worked very well. Review collected by and hosted on G2.com.

While Thumbtack did generate leads, it rarely led to landing a job. In my experience, most customers are shopping around for the cheapest service. Also, Thumbtack has become too expensive to maintain. It used to be setup so that I would purchase a certain number of credits (as many or as few as I like) and use those credits to send quotes to customers with needs that I deemed a good fit. Thumbtack has since restructured their system. Now, they automatically send quotes to customers on my behalf (which I pay for), and I am also charged when a customer responds to my quote. One big problem here is that sometimes, a customer will respond to a quote with regrets (like, "thanks, but I'm going a different route"), and I get charged for that. Review collected by and hosted on G2.com.

If you want to use Thumbtack to obtain more customers, you will need to monitor your account closely, responds to leads immediately (you are competing with many other professionals), and be ready to pay for leads that don't go anywhere. Review collected by and hosted on G2.com.

I think the only bad think is that there could be more services available. Review collected by and hosted on G2.com.

Too many emails on a daily basis. They should consider maybe sending just once a week or twice a week. I was receiving email on a daily. Review collected by and hosted on G2.com.

Take the time to look and read about all the options and information Thumbtack send by email. Review collected by and hosted on G2.com.

Nothing at all it was all great. Perfect Review collected by and hosted on G2.com.

The system doesn't stay in the geographic location set and show leads well outside of my service area. Review collected by and hosted on G2.com.

Be wise in what projects you bid on or you will waste a lot of money Review collected by and hosted on G2.com.