Wonolo Reviews & Provider Details

Somehow Wonolo got ahold of my information and thought they should start sending me spam messages. We never signed up for their service and can only guess they bought some kind of list. There is so much of this unethical, slimy way of doing business. I don' t think this speaks well of their leadership culture. I sure won't do business with them and would recommend you don't either. Review collected by and hosted on G2.com.

I haven't had any problems to solve. There are plenty of benefits. You get badges to showcase on your profile to show to employers of your expertise, and they have a Wonolo U that allow you to get educated on job related issues and earn a certificate. Review collected by and hosted on G2.com.

This app can be glitchy in spots with poor data networks. It drains battery time with frequent location services. Sometimes there can be a delay in payment because of the system. Review collected by and hosted on G2.com.

Be sure to carefully review the terms of each job assignment. That way you can be more sure that it's something you're capable of completing. Review collected by and hosted on G2.com.

Wonolo helps individuals looking for a side income or temporary work. For employers it connects them with a pool of workers they might not otherwise reach. I have done a couple of jobs with them. Review collected by and hosted on G2.com.

-They need more employers to post more jobs.

-Faster bug fixes.

-Customer service shouldn't be email-only which is answered in 24-48 hours AFTER you might really need them. Customer service is not proactive and only addresses something after you bring it up a few times, each time is another 1-2 days of waiting instead of speaking with someone to get a one-call resolution.

They claim that if you get a work-related injury you will not be penalized for cancelling a job due to the injury, but you are (how? it incurs a breach and once a breach is incurred all scheduled jobs are automatically cancelled and you are restricted from the app for 3 days, they will unrestrict you AFTER, but you still lose all the scheduled jobs you had which is what matters). They need to be able to triage the customer service request so the most important and serious issues get addressed first.

-Better documentation about badges, I had to email several times due to missing information on the platform of employers requiring badges to accept their jobs but no explanation on how to get the badge (for example: Dolls Kill jobs).

-They should also give you the option to make all jobs W2 for those who know they will be using the platform a lot and don't want the hassle of making estimated payments every quarter. Review collected by and hosted on G2.com.

If you are unemployed and/or looking to supplement your income, Wonolo is a life-saver. I'm incredibly grateful to them for having this platform to give me options for work. Worth getting and using. It has its minus' but the plus's outweigh them. Review collected by and hosted on G2.com.

As with any other new startup company in its infancy years, Wonolo still needs to grow some particularly in the model structure it is based on. So Customer support could be better and also it could improve in its technical aspects and be more proactive with updates to the app to fix bugs and glitches Review collected by and hosted on G2.com.

I do recommend using Wonolo to hire both temporary and permanent help. Wonolo is one of those companies or organizations that fills the gap in employment and under employment in this country and really the world. I would like to see more companies like Wonolo get started and evolve through time as not only an alternative staffing solution, but possibly replace the traditional staffing companies we're all used to seeing out there Review collected by and hosted on G2.com.

There are not many jobs available in my area, so I don't pick up jobs as often as I would like. I only choose to commute if the money and the job being offered are worth my time, and usually by the time I figure in travel time, it's not worth driving outside my area for jobs. I hope more jobs are added around my area.

Also, the ratings system could use some work. After finishing a job, the job requestor (the company we worked for) assigns us a star rating based off of how well we did our work. It's similar to Uber, where if drivers fall under a certain star level, they are penalized. When the job requestor rates us, we can see the rating, but we are not allowed to see any feedback they gave Wonolo about us. This can make it impossible to know what we did wrong or improve for next time, and it also means that sometimes we are given unwarranted low ratings but have no way to prove it. If a close-to-5 star rating is not maintained, a Wonoloer will see less available jobs, so accurate ratings are very important to our livelihood. Review collected by and hosted on G2.com.

Support can be slow in responding to requests. Work environment varies wildly depending on the requestor. If you are a Wonoloer, it's important that you are flexible, adaptable, and a quick learner. Requestors aren't always good at explaining what they need you to do, so don't be afraid to ask questions. Review collected by and hosted on G2.com.

There's not much i disliked about the service. It would be nice for bonuses for loyal workers. And referral bonuses also would be great. Review collected by and hosted on G2.com.

Pick your jobs wisely, some jobs pay more for the same company so be patient. Review collected by and hosted on G2.com.

I dislike how much control a requestor has in the rating system. Sometimes they can unfairly give a low rating and can potentially be very devastating. 3 out of 5 stars will get your account suspended for 3 days and take away any and all future jobs you have accepted. Review collected by and hosted on G2.com.

Choose jobs carefully. Make sure you are confident in your ability to do what is listed. Review collected by and hosted on G2.com.

I disliked how difficult it is to communicate with support through an email chat regarding any questions that I had.. Review collected by and hosted on G2.com.

Connect support for assistance to any issues or questions about a job or pay when you have at least a few hours to spare. Review collected by and hosted on G2.com.

Lack of customer service for platform users, with very slow response times concerning all matters. No recourse to escalate inquiries or alternate points of contact when replies are inadequate or nonexistant. Inconsistent policies regarding "preferred" workers and rating expectations. Review collected by and hosted on G2.com.

This is a good service if they have positions in your area and you need short-term work. I would not recommend them for long-term placements. Review collected by and hosted on G2.com.