-They need more employers to post more jobs.
-Faster bug fixes.
-Customer service shouldn't be email-only which is answered in 24-48 hours AFTER you might really need them. Customer service is not proactive and only addresses something after you bring it up a few times, each time is another 1-2 days of waiting instead of speaking with someone to get a one-call resolution.
They claim that if you get a work-related injury you will not be penalized for cancelling a job due to the injury, but you are (how? it incurs a breach and once a breach is incurred all scheduled jobs are automatically cancelled and you are restricted from the app for 3 days, they will unrestrict you AFTER, but you still lose all the scheduled jobs you had which is what matters). They need to be able to triage the customer service request so the most important and serious issues get addressed first.
-Better documentation about badges, I had to email several times due to missing information on the platform of employers requiring badges to accept their jobs but no explanation on how to get the badge (for example: Dolls Kill jobs).
-They should also give you the option to make all jobs W2 for those who know they will be using the platform a lot and don't want the hassle of making estimated payments every quarter. Review collected by and hosted on G2.com.