CT

Verified User in Transportation/Trucking/Railroad

Small-Business (50 or fewer emp.)

2/3/2026

"Unauthorized fraudulent charges for bad leads that dont match my preferences."

0/5

What do you like best about Thumbtack?

Alternative source of leads, to run my small business. Review collected by and hosted on G2.com.

What do you dislike about Thumbtack?

Recurring unauthorized fraudulent charges of my credit card for bad leads (Do not meet my listed preferences.) Upper management does not reply to requests for help. Review collected by and hosted on G2.com.

Recommendations to others considering Thumbtack:

Beware, upper management never returns call, emails or complaints requests. Review collected by and hosted on G2.com.

What problems is Thumbtack solving and how is that benefiting you?

I am repeatedly getting charged for bad leads (one way transfers)- which we do not offer, never have, never will. My preferences have always stated that we need to charge at least 3 hours minimum. When I follow the process to deny the job and request refunds- at least half the time I am denied refunds. This is unethical, unprofessional and illegal. I have spent several thousand dollars per year on legitamite Thumbtack leads since 2019 and deserve this serious issue is rectified immediately by upper management. I will not purchase any more Thumbtack leads until then. Review collected by and hosted on G2.com.

AS

Andrew S.

CEO

Small-Business (50 or fewer emp.)

11/9/2022

"Absolute Scam, let's get a class action suit together!"

0/5

What do you like best about Thumbtack?

Nothing. This is a SCAM service. Join a collective lawsuit Review collected by and hosted on G2.com.

What do you dislike about Thumbtack?

SCAM service

Terrible customer service

No refund Review collected by and hosted on G2.com.

What problems is Thumbtack solving and how is that benefiting you?

I registered on ThumbTack as pro. They charged me $170 from my card without my knowledge for a lead that didn't meet my target preferences. I put in my settings that I only work remotely and only with commercial companies. Thumbtack sent me a lead that wanted me to come to another State and do work for the church. The problem was also that the lead would not contact me and I couldn't even get in touch with him.

I was denied a refund for the lead. I intend to sue the service with a class action lawsuit. Review collected by and hosted on G2.com.

GM

Verified User in Marketing and Advertising

Small-Business (50 or fewer emp.)

9/8/2022

"DO NOT SIGN UP AS A THUMBTACK PRO IT IS A WASTE OF MONEY"

0/5

What do you like best about Thumbtack?

I like the idea of the platform but the execution and customer service is terrible. Review collected by and hosted on G2.com.

What do you dislike about Thumbtack?

Their customer service is not good and they charge you an arm and a leg for leads that are not even relevant to the service you offer. A huge waste of time and money! Review collected by and hosted on G2.com.

FW

Forrest W.

President

Small-Business (50 or fewer emp.)

12/23/2021

"DO NOT PAY FOR THE PRO PACKAGE: A CLASSIC DARK PATTERN"

0/5

What do you like best about Thumbtack?

Nothing. The leads are terrible. The interface is slick but that is the best thing I can say. We will never use this tool again. Review collected by and hosted on G2.com.

What do you dislike about Thumbtack?

The dishonesty and dark patterns which the company has built into it's system.

They take money from pros for leads, then use that money to post Google search ads, which compete against the pro's own ads. It's dishonest and when confronted about it the company will not provide refunds. We have utilized 0 leads from Thumbtacks because they are all out of our area or poor matches and have spent $150! That's easily 15-30 leads on Google! Review collected by and hosted on G2.com.

ML

michael l.

Supreme Commander

Architecture & Planning

Small-Business (50 or fewer emp.)

3/26/2019

"Very disappointing. Wastes a lot of time "

0/5

Describe the project or task Thumbtack helped with:

Trying to market a photography business Review collected by and hosted on G2.com.

What do you like best about Thumbtack?

After spending $110 a month on this service every once in a while I get a job that is appropriate for what i do Review collected by and hosted on G2.com.

What do you dislike about Thumbtack?

They take your money and are not at all responsive to any questions Review collected by and hosted on G2.com.

Recommendations to others considering Thumbtack:

Run , spend your money elsewhere since you will waste a ton of time on this Review collected by and hosted on G2.com.

What problems is Thumbtack solving and how is that benefiting you?

A very poor solution to marketing a business Review collected by and hosted on G2.com.

IP

Ian P.

Director of Marketing

Small-Business (50 or fewer emp.)

10/29/2018

"Not a place for experts"

0.5/5

Describe the project or task Thumbtack helped with:

Some friends and I started a marketing agency. We were looking for platforms to use to help us get leads, and a friend had said he'd done some side projects on Thumbtack, so we gave it a try. Review collected by and hosted on G2.com.

What do you like best about Thumbtack?

It seems like there are a lot of people looking for someone to help them with marketing. Review collected by and hosted on G2.com.

What do you dislike about Thumbtack?

This is not a place to find quality leads. The people looking for help are looking for expert quality at Fiverr prices. Thumbtack's fees are very high, which means that providers need to charge a decent amount to make back what they paid for the lead. Also, if a lead flakes out and you are due a refund, Thumbtack only provides an account credit and won't actually refund the money to your credit card. This is incredibly shady. Review collected by and hosted on G2.com.

Recommendations to others considering Thumbtack:

If you're looking for a few quick bucks, try Fiverr or Task Rabbit. If you're looking for high quality leads than that, try something else. Review collected by and hosted on G2.com.

MS

Mckenzie S.

Freelance Photographer & Graphic Designer

Graphic Design

Small-Business (50 or fewer emp.)

12/26/2017

"Difficult (i.e. expensive) to actually get jobs"

1/5

Describe the project or task Thumbtack helped with:

The purpose of thumbtack is to connect professionals with potential local customers (and vice versa) based on their skills in a somewhat secure/safe environment. Review collected by and hosted on G2.com.

What do you like best about Thumbtack?

Its nice to be able to reach out to people looking for services rather than advertising yourself elsewhere. It seems safer than something like Craigslist. Review collected by and hosted on G2.com.

What do you dislike about Thumbtack?

Its expensive to quote someone, especially when there's no guarantee the potential client will even communicate with you. It COULD be great for people just starting out but it's certainly too costly. It would make a lot more sense to charge someone WHEN they get the job rather than charge them just to speak to someone. Review collected by and hosted on G2.com.

Recommendations to others considering Thumbtack:

If you have the money, I guess try it out but if you're just starting your business don't pay for a service like this. Review collected by and hosted on G2.com.

HH

Verified User in Health, Wellness and Fitness

Small-Business (50 or fewer emp.)

11/20/2017

"Not a reliable Source"

1/5

Describe the project or task Thumbtack helped with:

Hired someone for leaf clean up they required a down payment and did not come to complete the job. Review collected by and hosted on G2.com.

What do you like best about Thumbtack?

I like that there are many options to chose from and several different jobs to either apply for or hire for. Review collected by and hosted on G2.com.

OH

Verified User in Human Resources

Small-Business (50 or fewer emp.)

11/27/2017

"Overpriced for low quality clients"

0/5

Describe the project or task Thumbtack helped with:

I don't like they charged so much just to respond to clients that only want to lowball Review collected by and hosted on G2.com.

What do you like best about Thumbtack?

People wanting your services are brought to you instead of you having to go searching for them Review collected by and hosted on G2.com.

3.4 out of 5 stars

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