[ Talkroute Reviews ](https://www.g2.com/products/talkroute/reviews) [ Talkroute Reviews ](https://www.g2.com/products/talkroute/reviews) # Talkroute Features ##### ## Basic Communication (2) Phone Calls Enables users to place phone calls over the internet. Instant Messaging Enables users to send instant messages over the internet. Show More ##### ## Advanced Features (3) Hold Music Offers users the option to play music for contacts who are on hold. Automated Attendants Offers users the option to set up an automated attendant to field calls and information when employees are unavailable. VOiP Number Offers users a unique number that can be dialed from anywhere. Show More ##### ## Access (2) Software Pairing Allows users to download the tool as an add-on to subscriptions to specific services such as Outlook 365. Individual Download Requires users download the software on its own. Show More ##### ## Features (6) Voicemail to Email Transcribes voice messages to email. Voicemail to SMS Transcribes voice messages and delivers them via text message. File Sharing Includes a way to easily share files between users. Voice Conferencing Allows multi-participant phone conferences. Video Conferencing Can host video conferences. Conference Transcripts Records and transcribes voice and video conferences. Show More ##### ## Extensions (3) Tenancy Flexibility Can be deployed as a single-tenant or multi-tenant product. Native VoIP Contains its own IP telephony system. CCaaS Option Is also able to serve as contact center software. Show More ##### ## Collaboration Tools (5) Screen Sharing Able to share your desktop screen or an application with the rest of the conference. Presentations Presenters can cue up a Powerpoint presentation or other slideshow for display in the conference. Whiteboarding Provides a virtual whiteboard for collaborative use. Live Chat Conferences have a text chat feature. Hand Raising Allows conference participants to notifiy conference hosts when they want to speak. Show More ##### ## Meeting Coordination (4) Scheduling Scheduling web meetings is streamlined, intuitive, and integrated into calendar and email software. Recording Conferences can be recorded for future use with native functionality. Participant Permissions The ability to grant users access to conferences as moderators, presenters or participants--individually or based on user role or group. One-Click Join Allows users to join a conference without requiring a download or a sign-in Show More ##### ## Software Type (3) Mobile Offers a mobile app or mobile optimized website to video conference from smartphones or tablets. Browser Application Conferences can be launched within a browser without requiring a user to download an application to their desktop. Desktop Application Software is available as a downloadable desktop application. Show More ##### ## Basic Communication - Cloud PBX (6) Call Management Supports incoming calls, call forwarding, transferring and conferencing. Communication Management Can handle voicemail, instant messaging, screen sharing, video calls, text messages or other forms of communication for the business. Scalability Scales to add additional phone capacity in order to accommodate growth in an organization. Integrations Integrates with business tools such as CRMs, APIs, browsers, business music and more. Mobile Accessibility Able to connect with employee's mobile devices for further ease of access. Accessibility Accessible from any location with wifi connection via cloud infrastructure. Show More ##### ## Advanced Features - Cloud PBX (4) Security and Compliance Ensures security of voice communications with encryption for calls. Analytics and Reporting Provides call analytics based on data such as call volumes, durations, and other metrics. Support and Reliability Provides virtual technical support for business communication services for improving phone performance. Automated attendant Offers an automated attendant to field calls when employees are unavailable. Show More ##### ## Platform Basics - VoIP Providers (6) PBX systems, VoIP Softphone Contains PBX & VoIP softphone that can be used within the VoIP business system. Call Management Manages incoming calls with features such as call forwarding, transferring, and routing. Network monitoring Supports real-time network monitoring via dashboards and alerts to identify and resolve issues. Integrations Enables integrations with communication and CRM platforms. Virtual PBX Provides compatibility with both hosted and virtual PBX solutions. SIP trunking services Supports SIP trunking services for local and long-distance calls. Show More ##### ## Agentic AI - Video Conferencing (3) Autonomous Task Execution Capability to perform complex tasks without constant human input Proactive Assistance Anticipates needs and offers suggestions without prompting Decision Making Makes informed choices based on available data and objectives Show More ##### ## Agentic AI - VoIP Providers (4) Autonomous Task Execution Capability to perform complex tasks without constant human input Cross-system Integration Works across multiple software systems or databases Adaptive Learning Improves performance based on feedback and experience Proactive Assistance Anticipates needs and offers suggestions without prompting Show More ##### ## Agentic AI - UCaaS Platforms (4) Autonomous Task Execution Capability to perform complex tasks without constant human input Cross-system Integration Works across multiple software systems or databases Adaptive Learning Improves performance based on feedback and experience Natural Language Interaction Engages in human-like conversation for task delegation Show More [ ![Quo](https://images.g2crowd.com/uploads/product/hd_favicon/70bd16062452adffe742fd8497a1da46/quo-quo.svg "Quo") Sponsored Quo 4.7/5 (3,377) Visit Website ](javascript:void(0)) ## Top-Rated Alternatives [ ![RingEX](https://images.g2crowd.com/uploads/product/hd_favicon/7fda7f2577052a09d5896be010850215/ringex.svg "RingEX") RingEX 4.2/5 (1,342) ](https://www.g2.com/products/ringex/reviews) [ ![Dialpad Connect](https://images.g2crowd.com/uploads/product/hd_favicon/75aefaf31a2ce598ed3fa66b29d6cfc8/dialpad-connect.svg "Dialpad Connect") Dialpad Connect 4.4/5 (4,014) ](https://www.g2.com/products/dialpad-connect/reviews) [ ![Nextiva](https://images.g2crowd.com/uploads/product/hd_favicon/8e8f10a9c4c1782a6f3ce7d26d25a540/nextiva.svg "Nextiva") Nextiva 4.5/5 (3,534) ](https://www.g2.com/products/nextiva/reviews) [ View All Alternatives ](https://www.g2.com/products/talkroute/competitors/alternatives) Talkroute Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_c78a65f8770d6f6cf50f63a0d2328a55/grasshopper.png "Product Avatar Image") Grasshopper 3.9/5 (161) [ Compare Now ](https://www.g2.com/compare/grasshopper-vs-talkroute) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_5a044f239b966cfb1e78660705aaac1e/quo-quo.png "Product Avatar Image") Quo 4.7/5 (3,377) [ Compare Now ](https://www.g2.com/compare/quo-quo-vs-talkroute) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_be08dab78dcba32b9dfe8cb030a1c88d/ringex.png "Product Avatar Image") RingEX 4.2/5 (1,373) [ Compare Now ](https://www.g2.com/compare/ringex-vs-talkroute) ##### Categories on G2 [ Video Conferencing ](https://www.g2.com/categories/video-conferencing)[ UCaaS Platforms ](https://www.g2.com/categories/ucaas-platforms)[ VoIP Providers ](https://www.g2.com/categories/voip-providers) [ Cloud PBX Platforms ](https://www.g2.com/categories/cloud-pbx-platforms) Show More ##### Explore More [ Best cloud-based automated testing solutions ](https://www.g2.com/discussions/best-cloud-based-automated-testing-solutions)[ digital experience companies ](https://www.g2.com/discussions/finding-digital-experience-companies-any-experience)[ Which spend management solution do mid-sized firms prefer ](https://www.g2.com/discussions/which-spend-management-solution-do-mid-sized-firms-prefer) [ Which knowledge management system is best for tech startups ](https://www.g2.com/discussions/which-knowledge-management-system-is-best-for-tech-startups)[ Best desktop solutions for managing sales performance ](https://www.g2.com/discussions/best-desktop-solutions-for-managing-sales-performance)[ Pros and Cons Details ](https://www.g2.com/products/talkroute/reviews?qs=pros-and-cons) Show More [ Best cloud-based automated testing solutions ](https://www.g2.com/discussions/best-cloud-based-automated-testing-solutions)[ digital experience companies ](https://www.g2.com/discussions/finding-digital-experience-companies-any-experience)[ Which spend management solution do mid-sized firms prefer ](https://www.g2.com/discussions/which-spend-management-solution-do-mid-sized-firms-prefer) [ Which knowledge management system is best for tech startups ](https://www.g2.com/discussions/which-knowledge-management-system-is-best-for-tech-startups)[ Best desktop solutions for managing sales performance ](https://www.g2.com/discussions/best-desktop-solutions-for-managing-sales-performance)[ Pros and Cons Details ](https://www.g2.com/products/talkroute/reviews?qs=pros-and-cons)