Talkdesk Reviews & Product Details

Talkdesk provides a customer experience platform that helps organizations operate a human-AI hybrid workforce across service, sales, and support. The platform includes enterprise-grade Contact Center as a Service (CCaaS) to support the human workforce and Customer Experience Automation (CXA) to build and manage the AI workforce and orchestrate work across both. CXA can work with Talkdesk CCaaS or an existing third-party contact center. CXA uses agentic AI and multi-agent orchestration to automate and coordinate how customer needs are resolved. Agentic AI can reason through goals, use tools and enterprise systems, take action, and execute multi-step work, while orchestration coordinates specialized AI agents and human workflows, including decisions, escalations, and handoffs. AI agents can complete work such as processing a claim, updating a billing record, scheduling an appointment, or resolving a service case rather than only answering questions or routing interactions. Talkdesk Data Cloud provides unified, real-time context from customer interactions, enterprise systems, and knowledge sources. Built-in guardrails and governance help organizations control how AI operates as automation scales. Talkdesk CCaaS and CXA both support omnichannel customer interactions across voice and digital channels. Talkdesk CCaaS provides capabilities for the human workforce, including omnichannel routing, workforce engagement management, real-time agent guidance, employee collaboration, and customer experience analytics. CXA orchestrates work across the human-AI workforce, coordinating human agents, AI agents, data, knowledge, workflows, enterprise systems, and governance to move customer needs toward resolution while preserving context across channels and handoffs. *Key capabilities include: -Agentic end-to-end automation: Automate customer interactions and the underlying work required to resolve them across front- and back-office systems, using agentic AI that can reason, act, and complete work rather than simply respond or assist. -Human-AI and multi-agent orchestration: Coordinate specialized AI agents, human employees, data, knowledge, workflows, and enterprise systems as work moves through complex customer journeys with intelligent decisions, escalations, and handoffs, while maintaining the context required for resolution. -Continuous automation lifecycle: Analyze previous customer interactions and performance data to discover high-impact automation opportunities, build and customize agentic AI agents using natural language, test them before they engage customers, orchestrate them in production, and continuously monitor and optimize performance and outcomes. -Industry-aware data and automation: Connect industry-specific systems and data sources with purpose-built AI agents, workflows, integrations, and preconfigured use cases, giving humans and AI relevant industry context and knowledge to address customer journeys and operational requirements across more than 12 industries. -Unified data, knowledge, and governance: Use Talkdesk Data Cloud to unify customer interactions, enterprise data, knowledge, and systems of record, providing real-time context for AI agents, human employees, and workflows. Apply guardrails, permissions, monitoring, and governance to help improve accuracy, consistency, decision-making, and control as automation scales. Talkdesk is a registered trademark of Talkdesk, Inc. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them.

Seller

Talkdesk

Discussions

Talkdesk Community

Languages Supported

German, English, French, Italian, Portuguese, Spanish

Solution Type

All-in-One

Used by Canon Managed Print Services and 10 others

Beta

Pricing

Pricing provided by Talkdesk.

Talkdesk Express™ | United States & Canada Small Business Exclusive

Free

25 Licenses Free to Start

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Talkdesk Integrations

(54)

Verified by Talkdesk

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Muhammad K.

2/6/2026

"Streamlines Customer Support with Cloud Efficiency"

3.5/5

What do you like best about Talkdesk?

I like how Talkdesk solves the common headaches that come with running customer support, especially when using manual processes or old on-premise systems. It automatically routes calls to the right team using IVR and smart queues, which ensures proper call routing. I appreciate the dashboards, reports, recordings, and full history that Talkdesk provides, offering clear visibility and tracking, which makes it easy to manage missed calls and wait times. The cloud-based nature of Talkdesk is a big plus, as it allows agents to work remotely from anywhere with just a browser and headset. I also find the integration with CRM and texting tools like Salesforce, ServiceNow, and Zendesk very helpful because it consolidates everything in one place. Lastly, adding new users online without needing hardware simplifies scaling, and the quality recording and analytics help improve service quality. Review collected by and hosted on G2.com.

What do you dislike about Talkdesk?

cost to high Review collected by and hosted on G2.com.

What problems is Talkdesk solving and how is that benefiting you?

Talkdesk solves the headache of running customer support with outdated systems. It automatically routes calls properly, offers visibility with dashboards and reports, supports remote teams with its cloud-based platform, integrates with CRM tools, and simplifies scaling and quality monitoring. Review collected by and hosted on G2.com.

Response from Aunalisa Arellano of Talkdesk

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We're happy to hear that Talkdesk has helped streamline your customer support operations with automatic call routing, cloud-based flexibility, and CRM integrations. Thank you for sharing your experience with us!

Tyler B.

Small-Business (50 or fewer emp.)

3/16/2026

"Failed Promises, Frustrating Experience"

0.5/5

What do you like best about Talkdesk?

I like the prospect of the advanced features Talkdesk discussed during the sales process. Review collected by and hosted on G2.com.

What do you dislike about Talkdesk?

The sales team is seriously lagging. The app has limited functionality, and we couldn't use it with our sales team initially, so we had to revert to AT&T lines. Getting things resolved took nearly a year. We've been trying to add the navigator system for over 5 months with no results yet. Customer service and company culture are issues; we feel like we don't matter even though we're spending a lot on the system. The initial setup was a nightmare. Review collected by and hosted on G2.com.

Response from Aunalisa Arellano of Talkdesk

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Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience and that we haven’t met your expectations.

What you’ve described is not the experience we aim to deliver to our customers. We understand how frustrating delays, gaps in functionality, and challenges during implementation can be—especially when you made the decision based on capabilities that are important to your business.

We appreciate you connecting with our team directly, and we are actively working with you on an action plan to address these concerns and ensure you are able to realize the value you expected from Talkdesk.

Your feedback is incredibly important to us, and we are committed to improving both our product experience and how we support you moving forward.

Verified User in Consumer Services

Small-Business (50 or fewer emp.)

7/28/2026

"User-Friendly Talkdesk with Clear Status Overview and Great Sound Quality"

4.5/5

What do you like best about Talkdesk?

Talkdesk is very user-friendly and provides a clear overview of online status. The sound quality is generally really good. Review collected by and hosted on G2.com.

What do you dislike about Talkdesk?

Although Talkdesk is very user-friendly overall, it sometimes needs to be refreshed because there can be a delay in the online stats updating. Review collected by and hosted on G2.com.

Response from Aunalisa Arellano of Talkdesk

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Thank you for sharing your positive feedback on Talkdesk's user-friendly interface and sound quality! We're glad to hear that you find it easy to navigate and that the sound quality meets your expectations.

Thank you for choosing Talkdesk!

Fernando G.

Consultor de operaciones

Enterprise (> 1000 emp.)

6/26/2026

"Great capacity for integrations and developments"

4.5/5

What do you like best about Talkdesk?

The capability it gives you to perform integrations and developments. Review collected by and hosted on G2.com.

What do you dislike about Talkdesk?

The support and the cost of the tool. Review collected by and hosted on G2.com.

Response from Aunalisa Arellano of Talkdesk

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Thank you for sharing your feedback! We're thrilled to hear that you appreciate Talkdesk's capacity for integrations and developments. We understand your concerns about support and cost, and we're committed to continuously improving in those areas. We value your business and are dedicated to ensuring you have a seamless experience with Talkdesk. If you have any specific support needs or cost-related questions, please don't hesitate to reach out.

Verified User in Manufacturing

Mid-Market (51-1000 emp.)

7/30/2026

"Seamless Integration with Our Other Platforms"

4.5/5

What do you like best about Talkdesk?

The integration with our other platforms Review collected by and hosted on G2.com.

What do you dislike about Talkdesk?

I don't like the amount of steps it takes to delete conversations and not being able to delete multiple conversations at once. Review collected by and hosted on G2.com.

Response from Aunalisa Arellano of Talkdesk

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We appreciate your positive feedback about the Copilot and how it has benefited you in understanding your customers better. Thank you for taking the time to leave a review!

Lydie D.

Content Editor and Designer

Small-Business (50 or fewer emp.)

12/8/2025

"Offer a positive and professional user experience to all your customers with Talkdesk."

5/5

What do you like best about Talkdesk?

One of Talkdesk's strengths as a platform is its variety of features and options for automating the user experience for all your business's customers, making your commercial process much more user friendly and personalized to all their needs and requirements.

I can also mention that Talkdesk integrates effectively with your work systems and applications to improve your business's customer service, resulting in a better commercial reputation for all your products and services. Review collected by and hosted on G2.com.

What do you dislike about Talkdesk?

I like how Talkdesk's digital resources work, I think it is a professional platform that is very useful for businesses. Review collected by and hosted on G2.com.

Response from Aunalisa Arellano of Talkdesk

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We're thrilled to hear that you find Talkdesk's features and automation options valuable for improving the user experience for your customers. We strive to provide a user-friendly and personalized platform to meet the needs of businesses like yours.

Verified User in Consumer Services

Mid-Market (51-1000 emp.)

8/3/2026

"Live Stats and Useful Chat Features"

5/5

What do you like best about Talkdesk?

I like being able to view live stats, and the chat features are useful as well. Review collected by and hosted on G2.com.

What do you dislike about Talkdesk?

Some of the reporting is difficult to adjust to fit our company’s needs, and it often requires extra help to create. Review collected by and hosted on G2.com.

Response from Aunalisa Arellano of Talkdesk

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We're happy to hear that Talkdesk is helping with call transferring between chat-only departments. We're committed to providing solutions that benefit our customers' unique needs.

To help customers get more value from their data, we’ve launched Customer Office Hours—live, topic-focused sessions with our CX experts that walk through key reports and dashboards, share best practices, and include dedicated time for Q&A. We’d love for you to join an upcoming session and bring your questions. Here's a link to register: https://academy.talkdesk.com/events/019a36a1-5427-7ea2-9aaf-a280ca641c7a

Verified User in Retail

Mid-Market (51-1000 emp.)

8/14/2026

"Convenient All-in-One Hub for Customer support"

4/5

What do you like best about Talkdesk?

I like how convenient it is to handle chats, emails, and calls all in one place Review collected by and hosted on G2.com.

What do you dislike about Talkdesk?

I dislike it when there are glitches at times Review collected by and hosted on G2.com.

Response from Aunalisa Arellano of Talkdesk

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Thank you for sharing your feedback! We're thrilled to hear that you find Talkdesk convenient for handling chats, emails, and calls all in one place. We're sorry to hear about any glitches you've experienced. Our team is constantly working to improve our platform to provide a seamless experience for our users. If you encounter any issues in the future, please don't hesitate to reach out to our support team for assistance. We appreciate your support and are glad that Talkdesk is helping you resolve customer interactions efficiently.

Verified User in Consumer Services

Mid-Market (51-1000 emp.)

7/14/2026

"Private Call Routing and Recording That Works Well"

4/5

What do you like best about Talkdesk?

Routing and recording customer calls privately Review collected by and hosted on G2.com.

What do you dislike about Talkdesk?

There is often a delay between phone and PC calls and also all CS agents don't ring, it is routed to one, which may or may not be available. So would be great for all of them to ring or an option where we can enable that for certain locations. Review collected by and hosted on G2.com.

Response from Aunalisa Arellano of Talkdesk

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We're glad to hear that you are enjoying the private call routing and recording features of Talkdesk. We understand your concerns about the delay and call routing issues, and we will definitely take this feedback into consideration for future improvements. Thank you for taking the time to leave a review!

Verified User in Consumer Services

Small-Business (50 or fewer emp.)

7/7/2026

"Effortless Data Transfers with ZenDesk Integration"

5/5

What do you like best about Talkdesk?

Ease of use with transferring data between other products like ZenDesk. Review collected by and hosted on G2.com.

What do you dislike about Talkdesk?

The weight it puts on the memory for our work packets. Between this and Chrome, it can cause slow downs on the company issued computers. Review collected by and hosted on G2.com.

Response from Aunalisa Arellano of Talkdesk

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It's great to hear that Talkdesk is helping you manage personnel more effectively with its live functioning reports. Thank you for sharing your experience and taking the time to leave a review!!