---
title: Synopsis Reviews
meta_title: 'Synopsis Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how Synopsis works for a business like yours.
date_modified: '2024-12-06'
parent_category:
  name: Customer Service
  url: https://www.g2.com/categories/customer-service
---

# Synopsis Reviews
**Vendor:** Synopsis  
**Category:** [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics)
## About Synopsis
Synopsis is a French company established in early 2023, in Paris. Our company offers a tool to assist people in categorizing unstructured feedback and transforming it into actionable insights. Two main factors have driven the emergence of Synopsis: - Companies struggle to exploit the potential of qualitative data emerging from various sources such as reviews, social media, and support - AI and LLM provide a solution to gain a better understanding of this unstructured landscape. We firmly believe in the significance of processing customer feedback and qualitative studies, aiming to empower companies to finally access this valuable knowledge.






- [View Synopsis pricing details and edition comparison](https://www.g2.com/products/synopsis/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-11+06%3A04%3A44+-0500&secure%5Bsession_id%5D=8d44d1bf-23d9-450a-a1f4-2bbcebbafc9d&secure%5Btoken%5D=0fa91d635363b638dafbc5524bab595e5c1dd2f1749d7eccc09ccfd382f907ac&format=llm_user)

## Synopsis Features
**Content Management**
- Data Centralization - Insight Engines
- Archiving - Insight Engines
- Search Analysis - Insight Engines

**Feedback Management**
- Tagging
- Segmentation
- Custom Reports and Dashboards

**Content Discovery**
- Search Interface - Insight Engines
- AI Functionality - Insight Engines
- NLP Functionality - Insight Engines
- Data Mining - Insight Engines
- Structured Navigation - Insight Engines
- Machine Learning - Insight Engines

**Feedback Analysis**
- Thematic Analysis
- Sentiment Analysis
- NPS/CSAT Scoring

**Feedback Sources**
- Online Reviews
- Surveys
- Social Media
- Customer Service Channels

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Generative AI**
- AI Text Generation
- AI Text Summarization

## Top Synopsis Alternatives
  - [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) - 4.4/5.0 (23,187 reviews)
  - [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) - 4.4/5.0 (4,031 reviews)
  - [Birdeye](https://www.g2.com/products/birdeye/reviews) - 4.7/5.0 (4,018 reviews)