# Synopsis Reviews
**Vendor:** Synopsis  
**Category:** [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics)
## About Synopsis
Synopsis is a French company established in early 2023, in Paris. Our company offers a tool to assist people in categorizing unstructured feedback and transforming it into actionable insights. Two main factors have driven the emergence of Synopsis: - Companies struggle to exploit the potential of qualitative data emerging from various sources such as reviews, social media, and support - AI and LLM provide a solution to gain a better understanding of this unstructured landscape. We firmly believe in the significance of processing customer feedback and qualitative studies, aiming to empower companies to finally access this valuable knowledge.






- [View Synopsis pricing details and edition comparison](https://www.g2.com/products/synopsis/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-21+11%3A38%3A26+-0500&secure%5Bsession_id%5D=2071afd7-7f3e-460b-b252-2f60b98a6077&secure%5Btoken%5D=0cc3ece003709dbb7ec9851a1dece3c8642fe7f155ac1f10cbd7c66dd47160d7&format=llm_user)

## Synopsis Features
**Content Management**
- Data Centralization - Insight Engines
- Archiving - Insight Engines
- Search Analysis - Insight Engines

**Feedback Management**
- Tagging
- Segmentation
- Custom Reports and Dashboards

**Content Discovery**
- Search Interface - Insight Engines
- AI Functionality - Insight Engines
- NLP Functionality - Insight Engines
- Data Mining - Insight Engines
- Structured Navigation - Insight Engines
- Machine Learning - Insight Engines

**Feedback Analysis**
- Thematic Analysis
- Sentiment Analysis
- NPS/CSAT Scoring

**Feedback Sources**
- Online Reviews
- Surveys
- Social Media
- Customer Service Channels

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Generative AI**
- AI Text Generation
- AI Text Summarization

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