The implementation team was extremely helpful when they were doing the initial setup and customer/technical support teams provide excellent service.
Their documentation for initial setup and support documentation is extremely thorough.
Unfortunately, the product is outdated and it's flexibility needs to be improved so it is able to handle more than just specific use-cases.
We were able to use TechSoup to originally obtain the product at an extremely reasonable price, but the ongoing costs are difficult to support in a small organization. Review collected by and hosted on G2.com.