# Neon CRM vs Sumac Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Neon CRM excels in providing a comprehensive suite of functionalities, making it more than just a donor management system. Users appreciate its ability to manage events and access historical information easily, which enhances their overall operational efficiency.
- **Users say** that Sumac offers exceptional technical support, with many highlighting the ease of connecting with support staff for problem-solving. This level of assistance is particularly valued by users who need quick resolutions to their issues, making it a reliable choice for those who prioritize support.
- **Reviewers mention** that Neon CRM's user interface is intuitive, contributing to a smoother onboarding experience. Many users have noted that the system is easy to navigate, which helps new users quickly adapt and utilize its various features effectively.
- **According to verified reviews** , while both products have similar star ratings, Neon CRM's higher G2 Score reflects a broader satisfaction among users. This is supported by a significantly larger number of reviews, indicating that its positive reputation is backed by a more extensive user base.
- **Users highlight** that Sumac's centralized client data management is a strong point, allowing service coordinators to easily access and manage client information. This feature is particularly beneficial for organizations that require streamlined access to demographic data and case notes.
- **G2 reviewers note** that while Neon CRM has a slight edge in ease of use and administrative tasks, Sumac's user-friendly design is appreciated by those who prefer a straightforward approach. Users have found Sumac's tabs to be self-explanatory, making it simple to learn and master.



| | Neon CRM | Sumac | 
|---|---|---|
| **Star Rating** | 4.2 out of 5 | 4.2 out of 5 | 
| **Total Reviews** | 431 | 26 | 
| **Largest Market Segment** | Small-Business (88.9% of reviews) | Small-Business (90.9% of reviews) | 
| **Entry Level Price** | Starting at $99.00 Per Month | Starting at $179.00 2 User Per Month | 

---
## Top Pros & Cons

### Neon CRM

Pros:
- Ease of Use (56 reviews)
- Features (43 reviews)

Cons:
- Difficult Learning (20 reviews)
- Not Intuitive (20 reviews)

### Sumac

Pros:
- Ease of Use (7 reviews)
- Easy Access (5 reviews)

Cons:
- Technical Issues (3 reviews)
- Complexity (2 reviews)

---
## Ratings Comparison
| Rating | Neon CRM | Sumac | 
|---|---|---|
  | **Meets Requirements** | 8.3 (347 reviews) | 8.1 (19 reviews) | 
  | **Ease of Use** | 7.9 (350 reviews) | 7.4 (19 reviews) | 
  | **Ease of Setup** | 7.7 (262 reviews) | 7.7 (13 reviews) | 
  | **Ease of Admin** | 8.3 (246 reviews) | 7.5 (10 reviews) | 
  | **Quality of Support** | 8.2 (335 reviews) | 9.2 (18 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.7 (247 reviews) | 8.8 (10 reviews) | 
  | **Product Direction (% positive)** | 8.6 (327 reviews) | 7.3 (17 reviews) | 

---
## Pricing

### Neon CRM

#### Entry-Level Pricing

Plan: Neon CRM

Price: Starting at $99.00 Per Month

Description:  Get all the donor management, fundraising, and communication tools you need to turn individual data points into personal connections that drive sustainable growth.

Key Features:
- 360-Degree Constituent Management
- Unlimited Users
- Unlimited Forms

[Browse all 4 editions](https://www.g2.com/products/neon-one-llc-neon-crm/pricing)

#### Free Trial

No

### Sumac

#### Entry-Level Pricing

Plan: Starter

Price: Starting at $179.00 2 User Per Month

Description: Prices for Sumac nonprofit case management software start at just $179/month


Key Features:
- Custom Client Intake & Profile Forms
- End-to-End Case Tracking
- Service Planning & Delivery Tools

[Learn more about Sumac](https://www.g2.com/products/sumac/reviews)

#### Free Trial

No

---
## Features Comparison By Category

### Fundraising

| Product | Score | Reviews |
|---|---|---|
| **Neon CRM** | 7.8/10 | 174 |
| **Sumac** | N/A | N/A |

#### Administration

| Feature | Neon CRM | Sumac | 
|---|---|---|
| **Reporting** | 8.1 (161 reviews) | Not enough data | 
| **Interaction Tracking** | 8.1 (138 reviews) | Not enough data | 
| **Automation** | 7.7 (147 reviews) | Not enough data | 
| **Donor Profiles** | 8.6 (157 reviews) | Not enough data | 

#### Fundraising

| Feature | Neon CRM | Sumac | 
|---|---|---|
| **Campaign Management** | 8.4 (156 reviews) | Not enough data | 
| **Online Donation Portal** | 8.7 (160 reviews) | Not enough data | 
| **Event Planning** | 7.4 (144 reviews) | Not enough data | 
| **Recurring Donations** | 8.6 (156 reviews) | Not enough data | 
| **Peer-to-peer Fundraising** | 6.9 (91 reviews) | Not enough data | 
| **Mobile Capabilities** | 6.8 (111 reviews) | Not enough data | 

#### Marketing

| Feature | Neon CRM | Sumac | 
|---|---|---|
| **Email Marketing** | 7.5 (141 reviews) | Not enough data | 
| **Direct Mail Tools** | 6.9 (119 reviews) | Not enough data | 

### Human Services

| Product | Score | Reviews |
|---|---|---|
| **Neon CRM** | N/A | N/A |
| **Sumac** | N/A | N/A |

#### Platform Basics

| Feature | Neon CRM | Sumac | 
|---|---|---|
| **Reporting** | Not enough data | Not enough data | 
| **Interoperability** | Not enough data | Not enough data | 
| **Performance** | Not enough data | Not enough data | 

#### Case Management

| Feature | Neon CRM | Sumac | 
|---|---|---|
| **Client Intake** | Not enough data | Not enough data | 
| **Outcome Measurement** | Not enough data | Not enough data | 
| **Form Builder** | Not enough data | Not enough data | 

#### Platform Additional Functionality

| Feature | Neon CRM | Sumac | 
|---|---|---|
| **Mobility** | Not enough data | Not enough data | 
| **Messaging** | Not enough data | Not enough data | 

#### Platform Data

| Feature | Neon CRM | Sumac | 
|---|---|---|
| **Dashboard** | Not enough data | Not enough data | 
| **Alerts and Notifications** | Not enough data | Not enough data | 

### Donor Management

| Product | Score | Reviews |
|---|---|---|
| **Neon CRM** | 7.8/10 | 196 |
| **Sumac** | N/A | N/A |

#### Administration

| Feature | Neon CRM | Sumac | 
|---|---|---|
| **User Dashboard** | 8.3 (182 reviews) | Not enough data | 
| **Donor Profiles** | 8.5 (179 reviews) | Not enough data | 
| **Reporting** | 8.0 (180 reviews) | Not enough data | 
| **Templates** | 7.3 (172 reviews) | Not enough data | 
| **Customization** | 7.7 (177 reviews) | Not enough data | 

#### Donor Management

| Feature | Neon CRM | Sumac | 
|---|---|---|
| **Moves Management** | 7.1 (142 reviews) | Not enough data | 
| **Pledge Tracking** | 7.4 (133 reviews) | Not enough data | 
| **E-Document Storage** | 7.0 (137 reviews) | Not enough data | 
| **Acknowledgments & Communications** | 8.4 (174 reviews) | Not enough data | 

#### Interoperability

| Feature | Neon CRM | Sumac | 
|---|---|---|
| **Event Tracking** | 7.8 (151 reviews) | Not enough data | 
| **Gift Tracking** | 8.4 (144 reviews) | Not enough data | 
| **Fund Accounting** | 7.7 (130 reviews) | Not enough data | 

### Nonprofit CRM

| Product | Score | Reviews |
|---|---|---|
| **Neon CRM** | 7.3/10 | 235 |
| **Sumac** | N/A | N/A |

#### Constituent Management

| Feature | Neon CRM | Sumac | 
|---|---|---|
| **Constituent Profiles** | 8.3 (189 reviews) ✓ Verified | Not enough data | 
| **Online Portal** | 7.7 (171 reviews) ✓ Verified | Not enough data | 
| **Donor Communications** | 8.1 (191 reviews) ✓ Verified | Not enough data | 

#### Marketing Automation

| Feature | Neon CRM | Sumac | 
|---|---|---|
| **Email Marketing** | 7.4 (180 reviews) ✓ Verified | Not enough data | 
| **Lead Management** | 6.4 (134 reviews) ✓ Verified | Not enough data | 
| **Campaign Management** | 7.8 (165 reviews) ✓ Verified | Not enough data | 
| **Marketing ROI Analytics** | 6.4 (132 reviews) ✓ Verified | Not enough data | 

#### Workflow Automation

| Feature | Neon CRM | Sumac | 
|---|---|---|
| **Donor Prospecting** | 6.3 (143 reviews) ✓ Verified | Not enough data | 
| **Data Entry** | 8.0 (185 reviews) ✓ Verified | Not enough data | 
| **Task Delegation** | 6.4 (144 reviews) ✓ Verified | Not enough data | 

#### Reporting & Analytics

| Feature | Neon CRM | Sumac | 
|---|---|---|
| **Reporting** | 7.8 (195 reviews) ✓ Verified | Not enough data | 
| **Dashboards** | 8.1 (180 reviews) ✓ Verified | Not enough data | 
| **Automated Reports** | 7.4 (164 reviews) ✓ Verified | Not enough data | 

#### Integrations

| Feature | Neon CRM | Sumac | 
|---|---|---|
| **Accounting** | 7.2 (150 reviews) ✓ Verified | Not enough data | 
| **Fundraising** | 8.3 (182 reviews) ✓ Verified | Not enough data | 
| **Grant Management** | 6.6 (143 reviews) ✓ Verified | Not enough data | 
| **Sales POS** | 6.0 (125 reviews) | Not enough data | 

#### Agentic AI - Nonprofit CRM

| Feature | Neon CRM | Sumac | 
|---|---|---|
| **Autonomous Task Execution** | Feature Not Available | Not enough data | 
| **Cross-system Integration** | Feature Not Available | Not enough data | 

### Volunteer Management

| Product | Score | Reviews |
|---|---|---|
| **Neon CRM** | 7.5/10 | 58 |
| **Sumac** | N/A | N/A |

#### Volunteer Management

| Feature | Neon CRM | Sumac | 
|---|---|---|
| **Opportunity Listings** | 7.2 (42 reviews) | Not enough data | 
| **Volunteer Tracking** | 7.9 (51 reviews) | Not enough data | 
| **Volunteer Scheduling** | 7.2 (40 reviews) | Not enough data | 
| **Volunteer Profiles** | 7.6 (43 reviews) | Not enough data | 
| **Document Management** | 7.1 (40 reviews) | Not enough data | 

#### Engagement & Communication Tools

| Feature | Neon CRM | Sumac | 
|---|---|---|
| **Gamification** | 5.7 (34 reviews) | Not enough data | 
| **Mass Messaging** | 7.9 (45 reviews) | Not enough data | 
| **Donation Pages** | 8.4 (50 reviews) | Not enough data | 
| **Mobile Application** | 6.8 (39 reviews) | Not enough data | 

#### Administration

| Feature | Neon CRM | Sumac | 
|---|---|---|
| **CRM Integration** | 8.3 (44 reviews) | Not enough data | 
| **Dashboards & Analytics** | 8.3 (49 reviews) | Not enough data | 

### Professional Association Management

| Product | Score | Reviews |
|---|---|---|
| **Neon CRM** | N/A | N/A |
| **Sumac** | N/A | N/A |

#### Agentic AI - Professional Association Management

| Feature | Neon CRM | Sumac | 
|---|---|---|
| **Autonomous Task Execution** | Feature Not Available | Not enough data | 
| **Multi-step Planning** | Feature Not Available | Not enough data | 
| **Cross-system Integration** | Feature Not Available | Not enough data | 
| **Proactive Assistance** | Feature Not Available | Not enough data | 
| **Decision Making** | Feature Not Available | Not enough data | 

#### Membership Management

| Feature | Neon CRM | Sumac | 
|---|---|---|
| **Member Self‑Service Portal** | Not enough data | Not enough data | 
| **Member Database** | Not enough data | Not enough data | 
| **Automated Dues & Renewals** | Not enough data | Not enough data | 

#### Events & Committees

| Feature | Neon CRM | Sumac | 
|---|---|---|
| **Committee & Group Management** | Not enough data | Not enough data | 
| **Event Management & Registration** | Not enough data | Not enough data | 
| **Calendar & Scheduling Tools** | Not enough data | Not enough data | 

#### Financial & Operational Tools

| Feature | Neon CRM | Sumac | 
|---|---|---|
| **Integration With Accounting Tools** | Not enough data | Not enough data | 
| **Email Marketing & Automated Communications** | Not enough data | Not enough data | 
| **Online Payments & Invoicing** | Not enough data | Not enough data | 
| **Reporting & Analytics** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (4):** [Fundraising Software](https://www.g2.com/categories/fundraising), [Nonprofit CRM Software](https://www.g2.com/categories/nonprofit-crm), [Donor Management Software](https://www.g2.com/categories/donor-management), [Volunteer Management Software](https://www.g2.com/categories/volunteer-management)

**Unique to Neon CRM (2):** [Admission-Based Nonprofit Software](https://www.g2.com/categories/admission-based-nonprofit), [Professional Association Management Software](https://www.g2.com/categories/professional-association-management)

**Unique to Sumac (1):** [Human Services Software](https://www.g2.com/categories/human-services)


---
## Reviewer Demographics

### By Company Size

| Segment | Neon CRM | Sumac | 
|---|---|---|
| **Small-Business** | 88.9% | 90.9% | 
| **Mid-Market** | 9.9% | 9.1% | 
| **Enterprise** | 1.2% | 0% | 

### By Industry

#### Neon CRM

- **Non-Profit Organization Management:** 55.4%
- **Performing Arts:** 4.0%
- **Civic & Social Organization:** 3.5%
- **Religious Institutions:** 3.5%
- **Fund-Raising:** 2.2%
- **Museums and Institutions:** 2.2%
- **Education Management:** 2.2%
- **Hospital & Health Care:** 2.0%
- **Health, Wellness and Fitness:** 1.5%
- **Individual & Family Services:** 1.5%
- **Other:** 21.9%

#### Sumac

- **Non-Profit Organization Management:** 50.0%
- **Human Resources:** 10.0%
- **Renewables & Environment:** 5.0%
- **Music:** 5.0%
- **Mental Health Care:** 5.0%
- **Marketing and Advertising:** 5.0%
- **Individual & Family Services:** 5.0%
- **Hospital & Health Care:** 5.0%
- **Executive Office:** 5.0%
- **Entertainment:** 5.0%

---
## Alternatives

### Alternatives to Neon CRM

- [Bonterra EveryAction](https://www.g2.com/products/bonterra-everyaction/reviews) — 4.3/5 stars (283 reviews)
- [Virtuous CRM+](https://www.g2.com/products/virtuous-crm/reviews) — 4.3/5 stars (281 reviews)
- [Bloomerang CRM](https://www.g2.com/products/bloomerang-crm/reviews) — 4.6/5 stars (899 reviews)
- [Blackbaud Raiser's Edge NXT](https://www.g2.com/products/blackbaud-raiser-s-edge-nxt/reviews) — 3.9/5 stars (622 reviews)
- [DonorPerfect](https://www.g2.com/products/donorperfect/reviews) — 4.4/5 stars (565 reviews)
- [DonorSnap](https://www.g2.com/products/donorsnap/reviews) — 4.2/5 stars (126 reviews)
- [Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud)](https://www.g2.com/products/agentforce-nonprofit-formerly-salesforce-nonprofit-cloud/reviews) — 4.1/5 stars (87 reviews)
- [Givebutter](https://www.g2.com/products/givebutter/reviews) — 4.7/5 stars (2146 reviews)
- [Little Green Light](https://www.g2.com/products/little-green-light/reviews) — 4.4/5 stars (63 reviews)
- [Bonterra Network for Good](https://www.g2.com/products/bonterra-network-for-good/reviews) — 4.6/5 stars (416 reviews)

### Alternatives to Sumac

- [DonorPerfect](https://www.g2.com/products/donorperfect/reviews) — 4.4/5 stars (565 reviews)
- [Bloomerang CRM](https://www.g2.com/products/bloomerang-crm/reviews) — 4.6/5 stars (899 reviews)
- [Blackbaud Raiser's Edge NXT](https://www.g2.com/products/blackbaud-raiser-s-edge-nxt/reviews) — 3.9/5 stars (622 reviews)
- [NetSuite](https://www.g2.com/products/oracle-netsuite/reviews) — 4.1/5 stars (4856 reviews)
- [Zeffy](https://www.g2.com/products/zeffy/reviews) — 4.9/5 stars (1034 reviews)
- [Bonterra Network for Good](https://www.g2.com/products/bonterra-network-for-good/reviews) — 4.6/5 stars (416 reviews)
- [CharityTracker](https://www.g2.com/products/charitytracker/reviews) — 4.6/5 stars (337 reviews)
- [Givebutter](https://www.g2.com/products/givebutter/reviews) — 4.7/5 stars (2146 reviews)
- [Donorbox](https://www.g2.com/products/donorbox/reviews) — 4.6/5 stars (1496 reviews)
- [iWave](https://www.g2.com/products/iwave/reviews) — 4.6/5 stars (478 reviews)

---
## Top Discussions

### Neon CRM

- Title: [How do I take a screenshot of my login](https://www.g2.com/discussions/how-do-i-take-a-screenshot-of-my-login) — 1 comment, 1 upvote
  > **Top comment:** "Yes, Tristan is right! You can respond to comments from within the platform.
https://slopeunblocked.co"
- Title: [Is there a way to run a report so that every gift that has been made in a specific campaign can be listed with the total amount, instead of individual gifts listed?](https://www.g2.com/discussions/51451-is-there-a-way-to-run-a-report-so-that-every-gift-that-has-been-made-in-a-specific-campaign-can-be-listed-with-the-total-amount-instead-of-individual-gifts-listed) — 1 comment, 1 upvote
  > **Top comment:** "Hi Jessica! Thanks for your question. Here's the link to our support guide to reporting, where you'll find the answer..."

### Sumac

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/neon-one-llc-neon-crm-vs-sumac)