Sumac Reviews & Product Details

Sumac Overview

What is Sumac?

Sumac CRM was made for your nonprofit's unique mission and programs! Get contact management, online donation pages, email marketing, dashboards, and accounting integration all in one solution. Plus you can choose the Add-ons you need to manage your unique programs and data, like: * Case Management * Memberships * Course Registration * Volunteers * Grant Management * Proposals *Prospecting * Custom Take a Tour on our website to see how we can help your mission!

Sumac Details
Website
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Sumac Community
Languages Supported
English
Product Description

Sumac is nonproft CRM suite that offers solutions in donor management, volunteer management, fundraising and event management

How do you position yourself against your competitors?

We stand apart from the rest in terms of:
1) Price
2) Customization abilities
3) Number of Add-ons to choose from
4) Built-in email marketing
5) Intergrated online donation, membership, sign-up forms


Seller Details
Seller
Softwood Technology
Company Website
HQ Location
Toronto, Canada
Twitter
@SumacTweets
3,405 Twitter followers
LinkedIn® Page
www.linkedin.com
15 employees on LinkedIn®
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Sumac Reviews

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AI
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Sumac offers great software that is cost-effective for a smaller non-profit.

Their customer support is always helpful and quickly and patiently answer all of our questions. While we don't use all aspects of Sumac's software, there are many components that we would like to incorporate into our practice. Review collected by and hosted on G2.com.

What do you dislike?

Up until now, we have only had a Silver membership which would have Sumac installed for one user on one computer. We are looking forward to upgrading which will allow us to use Sumac, when a colleague is using the computer where it was installed. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We keep track of our donors and and allows us to keep track of all their information in one place along with issuing our tax receipts. Review collected by and hosted on G2.com.

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AM
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

As a social services nonprofit, we use Sumac for both case management and to track donor relations. The database allows us to segment all of our data so administrative staff can use the donor relations profiles, while our clinical staff can easily access all of our clients' information and record their interactions. The forms are also a great feature that have helped us with reporting. Review collected by and hosted on G2.com.

What do you dislike?

We have encountered a number of issues with compatibility when java updates become available and automatically download. Typically we have had to call to have Sumac tech support help us out. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We have been able to store two very different types of data sets in one database. The multiple different entry options available (check boxes, drop down menus, etc.) have helped make our data entry more consistent which makes for more accurate reporting. Review collected by and hosted on G2.com.

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UR
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

User friendly

Excellent customer support

Regular updates Review collected by and hosted on G2.com.

What do you dislike?

Online functionality for some add-ons is very basic (e.g. ticketing) or not available yet (e.g. sales)

The User Guide is good at describing each of the many fields in the database but limited in explaining how these are used together (processes) Review collected by and hosted on G2.com.

Recommendations to others considering the product:

start with the basic CRM before including add-ons Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

donor management, membership management, event management and campaigns Review collected by and hosted on G2.com.

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