Spike Features

Mapped-out responses for conversations.

Artificial intelligence (AI) and chatbot involvement.

Chat with your counterparts over the video in real time

Quality of interface for designing and customizing conversation maps.

Use AI to generate content in the form of text, images, videos, etc.

Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc.

Conversations enacted through embedding or pop-ups on websites.

Conversations enacted through text message (SMS).

Conversations enacted through voice assistants.

Conversations enacted through other channels.

Coordinate marketing efforts across channels (email, landing pages, social media, etc.)

Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention

Creation and modification of customer profiles based on conversations.

View and track pertinent metrics to find patterns and gain insights from data

Allows users to send and open various file types.

Notifies users when they have been contacted or tagged.

Message content search capability.

Digitally share screen view with others

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Software can be accessed through a downloadable mobile application.

Software can be accessed through a downloadable desktop app or a cloud-based site.

Integrates with Active Directory

Allows users to communicate via audio call.

Allows users to communicate via video call.

Presenter can see and hear participants and vice versa

Checks for grammar errors like misspellings, sentence run-on, etc.

Evaulates emotional tone of words written.

Ensures sentences are formatted properly.

Checks for instances of plagirism.

Evalutes that work has been done within the guildlines of a given writing style (MLA, APA, Chicago, etc.).

Finds and formats citations for works mentioned.

Input different types of content and edit text formats, fonts, font sizes, and colors

Assists in the ideation process for creating new content, including themes, content types, titles and more

Generates sentences, paragraphs, or papers based on sample text or a topic.

Generates a form based on information presented.

Application is available as a standlone product.

Application is available as a plugin used with another document creation product.

Allows users to leave notes or comments on emails or relevant cases.

Provides a dedicated space or a thread feature that allows for long-form discussion.

Offer in-application assignment and task tracking functionality.

Allows users to create and follow predetermined workflows attached to actions.

Allows users to create canned answers or templates for email responses.

Provides a tagging system to allow users to sort emails by relevant subject.

Analyzes trends in email content and resolution.

Tracks performance and productivity of users inside the application.

Tracks email analytics like emails opened, how long the email was opened for, etc.

Consolidates multiple email accounts into one viewable platform.

Allows users to filter their emails by sender, date received, opened, etc.

Gives users reminders to send or reply to emails.

Provides notifications when users receive new emails.

Provides a native calendar.

Provides a native contact book.

Offers built-in task creation and assignment functionality.

Software available as a downloadable desktop application.

Software available as a mobile application.

Able to share your desktop screen or an application with the rest of the conference.

Presenters can cue up a Powerpoint presentation or other slideshow for display in the conference.

Provides a virtual whiteboard for collaborative use.

Engage in direct, instant messaging with customers, users, etc.

Public or private sharing of digital files such as documents, audio/video, images, and more

Send messages to selected individual(s) from the entire audience

Engage in direct, instant messaging with customers, users, etc.

Scheduling web meetings is streamlined, intuitive, and integrated into calendar and email software.

The ability to grant users access to conferences as moderators, presenters or participants--individually or based on user role or group.

Allows users to join a conference without requiring a download or a sign-in

Allows users to view videos without downloading media files

Record the audio of phone conversations for quality assurance purposes

Record the audio of phone conversations for quality assurance purposes

Record the audio of phone conversations for quality assurance purposes

Plan an event's time and location

Offers a mobile app or mobile optimized website to video conference from smartphones or tablets.

Conferences can be launched within a browser without requiring a user to download an application to their desktop.

Software is available as a downloadable desktop application.

Ability to view multiple calendars at once from within a single window

Provides customizable viewing options (e.g., day, week, month, year)

A list of events with their respective dates

Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients

Schedule and manage the logistics of activities and other gatherings

Manage, store and organize emails within the system or via third-party apps

Manage various aspects of appointments including booking, rescheduling, canceling

Manage attendance for classes, shifts, meetings, or events

Create, update, and manage bookings, itineraries, and reservations

Track the amount of time spent on a job or task

Create, manage and track all task activities and progression

Track employee schedules, availability, and performance across projects and tasks

Calendar functions can be carried out with the use of keyboard shortcuts

The ability to automatically sync calendars across different calendar softwares (i.e. ability to sync a Google Calendar with an Outlook calendar)

Ability to import events from an existing account or another calendar

Set up connections to third-party platforms to improve business processes

Seamlessly integrates with 3rd party websites

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Notifications via mobile devices

Enables users to search for specific email attachments.

Allows users to create and assign custom tags to emails.

Automatically sorts mail into untuitive categories and/or folders.

Allows users to set up predefined rules to automatically sort incoming mail.

This software integrates with Microsoft Outlook.

This software integrates with Gmail.

This software integrates with Apple Calendar.

Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc.

Set up connections to third-party platforms to improve business processes

Provide a unified inbox to manage multiple accounts at once.

Provide the ability to automatically send recurring emails.

Provide a feature to snooze, or defer, non-urgent emails.

Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary.

Use AI to generate content in the form of text, images, videos, etc.

Provides the ability to generate images from a text prompt.

Simulates human-like speech from text inputs.

Converts images into a textual description, identifying key elements.

Use AI to generate content in the form of text, images, videos, etc.

Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary.

Simulates human-like speech from text inputs.

Capability to perform complex tasks without constant human input

Works across multiple software systems or databases

Anticipates needs and offers suggestions without prompting

Allows users to generate text based on a text prompt.

Simulates human-like speech from text inputs.

Condenses long documents or text into a brief summary.

Use AI to generate content in the form of text, images, videos, etc.

Supports various encryption algorithms including AES (Advanced Encryption Standard), RSA (Rivest-Shamir-Adleman), Twofish, and Pretty Good Privacy (PGP).

Encrypts the email during transit between email servers, preventing interception by third parties.

Encrypts the message on the sender's device and decrypts it only on the recipient's device, ensuring that only the sender and recipient can read it.

Allows users to revoke access to encrypted emails or keys in case of compromise.

Enables users to set permissions on who can access, read, or modify their encrypted emails.

Allows senders to sign their emails cryptographically, providing proof of authenticity and integrity.

Verifies the identities of individuals or organizations through trusted third-party certificate authorities.

Integrates with antivirus solutions to scan email attachments for malicious content.

Generates reports on encryption usage, compliance status, and security incidents.

Logs and tracks encryption-related activities for compliance, troubleshooting, and security analysis.

Offers DLP features to prevent accidental or unauthorized transmission of sensitive information.

Offers intuitive interfaces for sending, receiving, and managing encrypted emails.

Offers application programming interface (APIs) and software development kits (SDKs) for integrating encryption features into custom applications or workflows.

Integrates seamlessly with popular email clients, including Gmail, Microsoft Outlook, and Thunderbird.

Automatically performs encryption and decryption processes to minimize user effort and errors.

Condenses long documents or text into a brief summary.

Improves search functionality by prioritizing search results based on a user's previous interactions and relevance, enabling users to find messages, files, and people without the need for exact search terms.

Prioritizes user notifications by suggesting channels, people, and messages relevant to a user's work.

Uses AI-powered language translation tools to translate messages in real-time.

Creates, assists, or automates the generation of text-based content within the platform.

Use AI to generate content in the form of text, images, videos, etc.

Works across multiple software systems or databases

Engages in human-like conversation for task delegation

Manage and support multiple languages

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Set up connections to third-party platforms to improve business processes

Manage and support multiple languages

Capability to perform complex tasks without constant human input

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Works across multiple software systems or databases

Notifications/alerts for upcoming events or tasks

Capability to perform complex tasks without constant human input

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Capability to perform complex tasks without constant human input

Makes informed choices based on available data and objectives

Capability to perform complex tasks without constant human input

Works across multiple software systems or databases

Capability to perform complex tasks without constant human input

Works across multiple software systems or databases

Supports various video file formats

Software program that continuously adjusts its behavior based on observed data

Manage attendance for classes, shifts, meetings, or events

Provides a channel for team members to share media files, communicate, and work together

Allow users to access multiple services after entering their login credentials once

Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc.

Manage, store and organize emails within the system or via third-party apps

Track and manage schedules and meetings via an integrated calendar

View messages sent by both parties during the chat conversation

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Protect sensitive data for digital privacy

Store and organize documents in a centralized system

Store, manage, and track all electronic documents in a centralized location

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Add customized logos and colors to align with company branding

Presenter can see and hear participants and vice versa

Assemble applications and processes by dragging over and arranging pre-built components

Sub-room created within virtual meeting/class

Set up connections to third-party platforms to improve business processes

Application programming interface that allows for integration with other systems/databases

Use AI to generate content in the form of text, images, videos, etc.

Communicate using direct chat or messages within the system

Allows multiple users to simultaneously annotate on a digital whiteboard

Timed notification for any upcoming task, deadline, appointment, or activity

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Manage the process of planning and scheduling meetings, including agenda creation

Group collaboration to solve ideas in a productive and concentrated manner.

Broadcast live or pre-recorded presentations, including slides, videos, and multimedia content, over the internet

Gauge satisfaction and receive information for improvement and success

Access software remotely via mobile devices

Connect with meeting participants remotely over video

Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access

Move files across different systems or networks

Reminders sent via email

Access work applications remotely, for when working away from the office and/or traveling

Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Detect speech to highlight frame subjects

An on-demand webcast is a pre-recorded presentation available online at the viewer's convenience

Use AI to convert voice into text automatically

Presenter can see and hear participants and vice versa.

Profiles of users providing basic information

Store and manage online video content

Enable custom polls/voting to facilitate decision-making or increase engagement

Schedule and manage the logistics of activities and other gatherings

The process of developing, monitoring, and maintaining the brand value, reputation, and awareness across the target audience.

High-definition audio and/or video capabilities

Share and present designs

Manage and track all internal and external communication conducted via calls, email, text, or chat

Provide special privileges to hosts and presenters to control audience actions, such as putting someone on mute, etc.

Customize data fields to support various needs and use cases

Application programming interface that allows for integration with other systems/databases

Notifications that are delivered to users as soon as an event occurs

Engage with a lead throughout the sales process by actively providing information

Store information about leads or contacts and track, manage and nurture them throughout the sales process

Product suggestions provided to users based on past behavior and relevant data, such as browsing and purchasing history

Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement.

Send messages via SMS

Manage various aspects of appointments including booking, rescheduling, canceling

Communicate using direct chat or messages within the system

Active monitoring of systems, applications, or networks

Route and distribute your leads to third party buyers

Group campaigns by project, client, or campaign for better management.

Import and export data to and from software applications

Test multiple versions of emails, forms, content, or other campaign elements to gauge effectiveness

Receive data and information in real time

Send and receive messages in real-time via an online communication channel

Add customized logos and colors to align with company branding

Score a lead on their quality or likelihood to buy based on certain behaviors

Create, save, and re-purpose templates for emails, forms, etc.

Create and automatically send premade copy in response to customer messages

Centralized database of stakeholders and their contact information such as names, address, phone number etc.

Process of dividing customers into groups based on common characteristics

Send personal messages to clients or attendees

Manage and track all internal and external communication conducted via calls, email, text, or chat

Create a collection of marketing actions to complete specific goals and plan and analyze campaign results

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Automatically identify and save contact information of potential customers

Schedule appointments via a calendar

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Predefined actions automatically performed on the occurance of specific events

AI-based platform which conducts a conversation via auditory or textual methods

Group messaging lets multiple people carry on a group conversation

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

A collection of customer information such as contact details, demographics, previous interactions, etc.

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Gauge satisfaction and receive information for improvement and success

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Tracks metrics that provide insight into how a user interacts with any interface or product

Stored list of contacts and groups

Schedule in-person or online classes

Pre-designed layouts that can be customized to match preferences and requirements

Reminders sent via email

Plan availability and assign specific time slots for tasks and resources

Alter the layout and content of reports

Active reporting of data and metrics

Define levels of authorization for access to specific files or systems

Send messages via SMS

Automatically create schedules based on business needs or employee availability and qualifications

Track and manage the scheduling of tasks

Schedule facilities, such as athletic fields, venues, and convention centers based on their availability

Timed notification for any upcoming task, deadline, appointment, or activity

Track the attendance of specific individuals or groups

A collection of customer information such as contact details, demographics, previous interactions, etc.

Provides a channel for team members to share media files, communicate, and work together

Add customized logos and colors to align with company branding

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Reserve available meeting space to avoid conflicts and to inform everyone involved on where their meetings will be held

Receive data and information in real time

Electronically collect payments for goods or services

Customize contracts and forms to collect specific information

Synchronize with other calendars to view mutual availability and schedules

Application programming interface that allows for integration with other systems/databases

Customize data fields to support various needs and use cases

Assemble applications and processes by dragging over and arranging pre-built components

A way to visually represent data where different categories of items are marked with different colors

Plan an event's time and location

Receive system updates as soon as any changes are made

Track and document all activities across devices, networks, and other systems

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Control system access and/or deliverability for applications and email addresses

Customize data fields to support various needs and use cases

Add and maintain centralized email signature(s) across an organization

An email inbox that can be accessed and managed by multiple individuals

Arrange tasks based on the level of priority or urgency

Customize contracts and forms to collect specific information

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Access the system via a mobile application

Plan daily routes to optimize employee scheduling and provide directions

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Provides a channel for team members to share media files, communicate, and work together

Organize, prioritize, and manage incoming communications

Monitor wait time and abandonment for incoming requests that have not been routed

Assemble applications and processes by dragging over and arranging pre-built components

Manage, organize, and store contact information

Create and send email blasts/campaigns

Ability to restore deleted, hidden, or lost data from an email server/system

Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes

Active monitoring of systems, applications, or networks

Create and automatically send premade copy in response to customer messages

Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service

Application programming interface that allows for integration with other systems/databases

Analyze and gain insights into data in real-time

Process of dividing customers into groups based on common characteristics

Search and filter data across systems to locate required information by entering keywords or certain criteria

Allow customers/users to submit support queries and service requests

Shortcuts for inputting frequently used messages

Create, design and manage workflows for repetitive tasks

View and track pertinent metrics to find patterns and gain insights from data

Communicate using direct chat or messages within the system

Planning and managing of resources and procedures to mitigate the impact of events and incidents

Pre-made examples and templates for emails

Ability to oversee and optimize the operations of a mail server

Create a collection of marketing actions to complete specific goals and plan and analyze campaign results

Track delivered, received, and opened emails

Define levels of authorization for access to specific files or systems

Filters used to determine different types of malware threats

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Pre-designed layouts that can be customized to match preferences and requirements

Active reporting of data and metrics

Attach digital tags to documents and assets for identification, search, or monitoring purposes

Track and interpret campaign performance metrics

Streamlining repetitive tasks and activities through automated and predefined workflows

Group messaging lets multiple people carry on a group conversation

Process of sending a large number of documents, messages or emails to multiple recipients at once

Manage the process of planning and scheduling meetings, including agenda creation

Access software remotely via mobile devices

Input different types of content and edit text formats, fonts, font sizes, and colors

Set & manage permission levels based on user roles and restrict access to only authorized individuals

Online forums/groups where users can ask questions, share ideas, best practices, etc.

View messages sent by both parties during the chat conversation

Manage, organize, and store contact information

Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks

Retrieve sent messages from mailboxes of recipients who haven't yet opened it

Shortcuts for inputting frequently used messages

Store and organize documents in a centralized system

Provides a channel for team members to share media files, communicate, and work together

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Alter the default workflow to meet your organization's needs

Allow users to access multiple services after entering their login credentials once

Define levels of authorization for access to specific files or systems

Create, manage and track all task activities and progression

Timed notification for any upcoming task, deadline, appointment, or activity

Ability to see if recipient has viewed/opened the message

An @mention is a way to tag or notify a specific person about a message/post

Application programming interface that allows for integration with other systems/databases

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Engage in direct, instant messaging with customers, users, etc.

Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access

Import and export data to and from software applications

Manage, store and organize emails within the system or via third-party apps

Search and filter data across systems to locate required information by entering keywords or certain criteria

Securely stores data to prevent data loss or breaches

Track and document all activities across devices, networks, and other systems

Notify large groups of people simultaneously about important updates.

Add customized logos and colors to align with company branding

Assemble applications and processes by dragging over and arranging pre-built components

Leave comments and notes on documents for others to view

Electronic storage of staff/employee contact information and job status in a centralized repository

Send personal messages to clients or attendees

A list of events with their respective dates

Attach digital tags to documents and assets for identification, search, or monitoring purposes

Pre-designed layouts that can be customized to match preferences and requirements

Receive system updates as soon as any changes are made

Store photos of employees

Notifications via mobile devices

Tracks metrics that provide insight into how a user interacts with any interface or product

Allows users to publish blogs on social site

Track what was updated, who made the changes, compare two revisions, and revert or perform another revision

Utilizes artificial intelligence to provide content suggestions to users as they type

Provides a channel for team members to share media files, communicate, and work together

Sample files or documents that could be customized as needed or used as is

Search and/or filter for items using names, keywords, descriptions, tags, metadata, etc.

Choose the desired tone for content to be generated

Manage and support multiple languages

Attach digital tags to documents and assets for identification, search, or monitoring purposes

Autocompletion of a word or phrase that the user is typing

Export content in multiple document formats such as .pdf, .txt, .doc, .xls, and more based on requirements

Dictionary/Thesaurus

Create and save approved content for re-use across the team or business

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Set up connections to third-party platforms to improve business processes

View and track pertinent metrics to find patterns and gain insights from data

Create, design and manage workflows for repetitive tasks

Pre-designed layouts that can be customized to match preferences and requirements

Rules followed by the software/AI can be configured by users to suit their specific needs

Application programming interface that allows for integration with other systems/databases

Automatic correction of spelling and/or grammatical mistakes

Process and analyze human language in text or audio form

Identify different languages

Platforms that assist marketers in identifying relevant keywords for their content, websites, or advertising campaigns

Edit text as needed

Automatically saves entered text/data

Provides centralized location and shareable capabilities for storage, distribution, and editing of brand guidelines

Digitally share screen view with others

Use AI to generate content in the form of text, images, videos, etc.

Custom greetings/messages for incoming callers

Access software remotely via mobile devices

Make international audio and/or video calls

Voice messages are stored online and accessible via a visual interface

Schedule date and time for callbacks/follow-up calls or reminders

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Facilitate virtual conferences that connect multiple people remotely

View and track pertinent metrics to find patterns and gain insights from data

Public or private sharing of digital files such as documents, audio/video, images, and more

Presenter can see and hear participants and vice versa.

Record audio and/or video

Engage in direct, instant messaging with customers, users, etc.

Ability to make voice calls within the system

An @mention is a way to tag or notify a specific person about a message/post

Search and filter data across systems to locate required information by entering keywords or certain criteria

Import and export data to and from software applications

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Assign categories, labels, tags, or attributes to documents for organization, search and storage

Create, manage and track all task activities and progression

Create and share notes/annotations taken during meetings

Assemble applications and processes by dragging over and arranging pre-built components

An informational database that allows users to add, delete, or revise content

Timed notification for any upcoming task, deadline, appointment, or activity

Define levels of authorization for access to specific files or systems

Notifications/alerts for upcoming events or tasks

Store and organize documents in a centralized system

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Allow users to create, edit, and sort multiple notes

Synchronize with other calendars to view mutual availability and schedules

Attach digital tags to documents and assets for identification, search, or monitoring purposes

Support multiple types of devices

Provides a channel for team members to share media files, communicate, and work together

Sample files or documents that could be customized as needed or used as is

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Public or private sharing of digital files such as documents, audio/video, images, and more

A digital list of items that need to be completed

Use AI to generate content in the form of text, images, videos, etc.

Leave comments and notes on documents for others to view

Scan written content within documents, files, or websites

Ability of websites, web applications, or mobile applications to function without an active internet connection

Highlight content and/or make notations about parts of content

Search for specific words or phrases within a document or database

Add labels or tags to tasks

To scribe and interpret the written words received from online or offline inputs

View and track pertinent metrics to find patterns and gain insights from data

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users