Spike Features
Messenger (4)
Sequencing
Based on 25 Spike reviews and verified by the G2 Product R&D team. Mapped-out responses for conversations.
AI
Based on 23 Spike reviews and verified by the G2 Product R&D team. Artificial intelligence (AI) and chatbot involvement.
Live Chat
Based on 24 Spike reviews and verified by the G2 Product R&D team. Live human component of conversations.
Customization Interface
Based on 25 Spike reviews and verified by the G2 Product R&D team. Quality of interface for designing and customizing conversation maps.
Channels (5)
Social Media
Based on 21 Spike reviews and verified by the G2 Product R&D team. Conversations enacted over social media.
Website
Based on 20 Spike reviews and verified by the G2 Product R&D team. Conversations enacted through embedding or pop-ups on websites.
Text Message (SMS)
Based on 19 Spike reviews and verified by the G2 Product R&D team. Conversations enacted through text message (SMS).
Voice Assistants
Based on 20 Spike reviews and verified by the G2 Product R&D team. Conversations enacted through voice assistants.
Other
Based on 20 Spike reviews and verified by the G2 Product R&D team. Conversations enacted through other channels.
Customers (2)
Targeting
Based on 20 Spike reviews and verified by the G2 Product R&D team. Overall quality of customer targeting based on needs or situations.
Profiles
Creation and modification of customer profiles based on conversations. 22 reviewers of Spike have provided feedback on this feature.
Business Instant Messaging (5)
File Sharing
As reported in 64 Spike reviews. Allows users to send and open various file types.
Notifications
Based on 68 Spike reviews. Notifies users when they have been contacted or tagged.
Search
Based on 68 Spike reviews. Message content search capability.
Mobile Application
Software can be accessed through a downloadable mobile application. 67 reviewers of Spike have provided feedback on this feature.
Web Application
As reported in 62 Spike reviews. Software can be accessed through a downloadable desktop app or a cloud-based site.
Business Instant Messaging (2)
Audio Conferencing
Allows users to communicate via audio call. 55 reviewers of Spike have provided feedback on this feature.
Video Conferencing
Allows users to communicate via video call. This feature was mentioned in 53 Spike reviews.
Grammar (3)
Grammar Check
Checks for grammar errors like misspellings, sentence run-on, etc.
Tone Check
Evaulates emotional tone of words written.
Sentence Formatting
Ensures sentences are formatted properly.
Formatting (3)
Plagiarism Check
Checks for instances of plagirism.
Style Editor
Evalutes that work has been done within the guildlines of a given writing style (MLA, APA, Chicago, etc.).
Citation Finder
Finds and formats citations for works mentioned.
Content (3)
Idea Recommendation
Recommends ideas for topics based on the content written.
Content Generation
Generates sentences, paragraphs, or papers based on sample text or a topic.
Form Generation
Generates a form based on information presented.
Product Type (2)
Standalone Application
Application is available as a standlone product.
Plugin
Application is available as a plugin used with another document creation product.
Productivity Tools (6)
Notes
Allows users to leave notes or comments on emails or relevant cases.
Internal Discussion
Provides a dedicated space or a thread feature that allows for long-form discussion.
Assignments and Tasks
Offer in-application assignment and task tracking functionality.
Workflows
Allows users to create and follow predetermined workflows attached to actions.
Templates
Allows users to create canned answers or templates for email responses.
Tagging System
Provides a tagging system to allow users to sort emails by relevant subject.
Analytics (3)
Trends
Analyzes trends in email content and resolution.
Performance Tracking
Tracks performance and productivity of users inside the application.
Email Tracking
Tracks email analytics like emails opened, how long the email was opened for, etc.
Inbox Tools (4)
Unified Inbox
Consolidates multiple email accounts into one viewable platform. This feature was mentioned in 70 Spike reviews.
Filters
Allows users to filter their emails by sender, date received, opened, etc. This feature was mentioned in 66 Spike reviews.
Reminders
Based on 65 Spike reviews. Gives users reminders to send or reply to emails.
Notifications
Provides notifications when users receive new emails. 63 reviewers of Spike have provided feedback on this feature.
Coordination Tools (3)
Calendar
Provides a native calendar. This feature was mentioned in 63 Spike reviews.
Contacts
As reported in 64 Spike reviews. Provides a native contact book.
Task Management
Offers built-in task creation and assignment functionality. This feature was mentioned in 57 Spike reviews.
Software Options (2)
Desktop Application
Software available as a downloadable desktop application. This feature was mentioned in 68 Spike reviews.
Mobile Application
Software available as a mobile application. This feature was mentioned in 69 Spike reviews.
Collaboration Tools (4)
Screen Sharing
Based on 25 Spike reviews and verified by the G2 Product R&D team. Able to share your desktop screen or an application with the rest of the conference.
Presentations
Presenters can cue up a Powerpoint presentation or other slideshow for display in the conference. 18 reviewers of Spike have provided feedback on this feature.
Whiteboarding
Provides a virtual whiteboard for collaborative use. 17 reviewers of Spike have provided feedback on this feature.
Live Chat
Based on 27 Spike reviews and verified by the G2 Product R&D team. Conferences have a text chat feature.
Meeting Coordination (3)
Scheduling
Based on 32 Spike reviews and verified by the G2 Product R&D team. Scheduling web meetings is streamlined, intuitive, and integrated into calendar and email software.
Participant Permissions
Based on 27 Spike reviews and verified by the G2 Product R&D team. The ability to grant users access to conferences as moderators, presenters or participants--individually or based on user role or group.
One-Click Join
Based on 24 Spike reviews and verified by the G2 Product R&D team. Allows users to join a conference without requiring a download or a sign-in
Software Type (3)
Mobile
Based on 32 Spike reviews and verified by the G2 Product R&D team. Offers a mobile app or mobile optimized website to video conference from smartphones or tablets.
Browser Application
Based on 27 Spike reviews and verified by the G2 Product R&D team. Conferences can be launched within a browser without requiring a user to download an application to their desktop.
Desktop Application
Based on 26 Spike reviews and verified by the G2 Product R&D team. Software is available as a downloadable desktop application.
Calendar View (2)
Multi-Calendar View
Based on 25 Spike reviews. Ability to view multiple calendars at once from within a single window
Customizable Viewing
Provides customizable viewing options (e.g., day, week, month, year) This feature was mentioned in 27 Spike reviews.
Accessibility (1)
Keyboard Shortcuts
Calendar functions can be carried out with the use of keyboard shortcuts
Integration (2)
Sync Multiple Calendars
The ability to automatically sync calendars across different calendar softwares (i.e. ability to sync a Google Calendar with an Outlook calendar) 26 reviewers of Spike have provided feedback on this feature.
Import Events
Ability to import events from an existing account or another calendar This feature was mentioned in 24 Spike reviews.
Sorting & Filtering (4)
Attachment Search
Enables users to search for specific email attachments.
Tags
Allows users to create and assign custom tags to emails.
AI Sorting
Automatically sorts mail into untuitive categories and/or folders.
Predefined Rules
Allows users to set up predefined rules to automatically sort incoming mail.
Integrations (3)
Microsoft Outlook Integration
This software integrates with Microsoft Outlook.
Gmail Integration
This software integrates with Gmail.
Apple Calendar Integration
This software integrates with Apple Calendar.
Time Management (3)
Unified Inbox
Provide a unified inbox to manage multiple accounts at once.
Email Automation
Provide the ability to automatically send recurring emails.
Snooze
Provide a feature to snooze, or defer, non-urgent emails.
Generative AI (14)
AI Text Generation
Allows users to generate text based on a text prompt.
AI Text Summarization
Condenses long documents or text into a brief summary.
AI Text-to-Image
Provides the ability to generate images from a text prompt.
AI Text-to-Speech
Simulates human-like speech from text inputs.
AI Image-to-Text
Converts images into a textual description, identifying key elements.
AI Text Generation
As reported in 10 Spike reviews. Allows users to generate text based on a text prompt.
AI Text Summarization
Condenses long documents or text into a brief summary. 10 reviewers of Spike have provided feedback on this feature.
AI Text-to-Speech
Simulates human-like speech from text inputs.
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Cross-system Integration
Works across multiple software systems or databases
Proactive Assistance
Anticipates needs and offers suggestions without prompting
AI Text Generation
Allows users to generate text based on a text prompt.
AI Text-to-Speech
Simulates human-like speech from text inputs.
AI Text Summarization
Condenses long documents or text into a brief summary.
Encryption Techniques - Email Encryption (3)
Encryption Algorithms
Supports various encryption algorithms including AES (Advanced Encryption Standard), RSA (Rivest-Shamir-Adleman), Twofish, and Pretty Good Privacy (PGP).
Transport Encryption
Encrypts the email during transit between email servers, preventing interception by third parties.
End-to-End Encryption
Encrypts the message on the sender's device and decrypts it only on the recipient's device, ensuring that only the sender and recipient can read it.
Authentication, Verification, and Access Controls - Email Encryption (4)
Revocation Mechanisms
Allows users to revoke access to encrypted emails or keys in case of compromise.
Access Controls
Enables users to set permissions on who can access, read, or modify their encrypted emails.
Digital Signatures
Allows senders to sign their emails cryptographically, providing proof of authenticity and integrity.
Certificate Authorities
Verifies the identities of individuals or organizations through trusted third-party certificate authorities.
Security Enhancements and Auditing - Email Encryption (4)
Malware Scanning
Integrates with antivirus solutions to scan email attachments for malicious content.
Reporting
Generates reports on encryption usage, compliance status, and security incidents.
Audit Trails
Logs and tracks encryption-related activities for compliance, troubleshooting, and security analysis.
Data Loss Prevention (DLP)
Offers DLP features to prevent accidental or unauthorized transmission of sensitive information.
Integration, Compatibility, and Usability - Email Encryption (4)
User-Friendly Interfaces
Offers intuitive interfaces for sending, receiving, and managing encrypted emails.
APIs and SDKs
Offers application programming interface (APIs) and software development kits (SDKs) for integrating encryption features into custom applications or workflows.
Email Client Integration
Integrates seamlessly with popular email clients, including Gmail, Microsoft Outlook, and Thunderbird.
Automation
Automatically performs encryption and decryption processes to minimize user effort and errors.
Generative AI - Business Instant Messaging (1)
Text Summarization
Condenses long documents or text into a brief summary.
AI - Business Instant Messaging (4)
AI Powered Search
Improves search functionality by prioritizing search results based on a user's previous interactions and relevance, enabling users to find messages, files, and people without the need for exact search terms.
Smart Notifications
Prioritizes user notifications by suggesting channels, people, and messages relevant to a user's work.
AI Powered Language Translation
Uses AI-powered language translation tools to translate messages in real-time.
Content Generation
Creates, assists, or automates the generation of text-based content within the platform.
Agentic AI - Business Instant Messaging (2)
Cross-system Integration
Works across multiple software systems or databases
Natural Language Interaction
Engages in human-like conversation for task delegation
Agentic AI - Conversational Marketing (7)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Multi-step Planning
Ability to break down and plan multi-step processes
Cross-system Integration
Works across multiple software systems or databases
Adaptive Learning
Improves performance based on feedback and experience
Natural Language Interaction
Engages in human-like conversation for task delegation
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Decision Making
Makes informed choices based on available data and objectives
Agentic AI - Video Conferencing (3)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Decision Making
Makes informed choices based on available data and objectives
Agentic AI - Calendar (1)
Cross-system Integration
Works across multiple software systems or databases
Agentic AI - Note-Taking Software (1)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Agentic AI - Audio Conferencing (2)
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Decision Making
Makes informed choices based on available data and objectives
Agentic AI - Shared Inbox (2)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Decision Making
Makes informed choices based on available data and objectives
Email Client - Agentic AI (2)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Cross-system Integration
Works across multiple software systems or databases
Agentic AI - Email Management (2)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Cross-system Integration
Works across multiple software systems or databases
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