Sparrow Reviews & Product Details

I like Sparrow for making my leave and medical process much easier with the online portal where I could access and organize all my documents and leave calendar. The portal was easy to access with any Google account, and it helped keep everything connected and organized. I also appreciate Sparrow's coordination with HR and the medical side, along with the wide range of accessibility to their support team, which made the entire process streamlined and accessible. It worked really well and was easy and robust to navigate. The setup was fast, maybe two or three minutes, and straightforward, similar to using Google Drive. I would rate it a 10 out of 10 and recommend it to anyone needing to navigate the medical leave process. Review collected by and hosted on G2.com.

Nothing. N/A. Sparrow was amazing and wonderful to use. Review collected by and hosted on G2.com.

I liked how available and ready they were to answer my questions. If they did not know the answer to something, they would refer me to a resource or get back to me with an answer. Review collected by and hosted on G2.com.

One drawback was that Sparrow used fax to file claims with Washington paid leave. They mentioned this route created a long delay in getting paid so I opted to file my own claims. Review collected by and hosted on G2.com.

I like the agent who helped me, even though I don't remember her name. She was professional and spoke at a great pace, making it easy for me to understand everything she explained. I appreciate her a lot because she made the process seamless. I found the email and phone communication really helpful, especially knowing when to expect calls. The entire experience with Sparrow was so great and stress-free. The user interface was easy to understand, making uploading documents simple and taking the complexity out of daunting tasks. Sparrow clearly specified where everything needed to be uploaded, which was super easy, and I really appreciate how it made managing my FMLA paperwork easy and error-free. Review collected by and hosted on G2.com.

N/A Review collected by and hosted on G2.com.

I liked that it made navigating the leave process really simple and straightforward for me. This was my first time applying for disability assistance and while I likely could have figured it out, it would have taken me a lot longer on my own. It was so reassuring to have someone I could reach out to anytime I had any questions. Review collected by and hosted on G2.com.

Logging into the dashboard and navigating it took me a while to figure out for some reason. However my representative was able to get on a call with me and explain it all. Review collected by and hosted on G2.com.

I really appreciate Sparrow's extremely responsive support. Anytime I had a question, I got a response immediately, which was really reassuring. They kept everything on track and even found some discrepancies in my pay, which helped increase my overall pay. It was a huge relief knowing how easy it was to manage my paternity leave timeline and benefits during a stressful time. The initial setup was really easy and seamless, with all the timelines and milestones clearly communicated by our Sparrow advisor, making them easy to follow. I would rate it five stars out of five. Review collected by and hosted on G2.com.

None Review collected by and hosted on G2.com.

I found it easy to use and and very straight forward, this was super helpful during an time when things felt overwhelming. Review collected by and hosted on G2.com.

For me there were no downsides or dislikes. I think largely that is because I had a great Leave Specialist. Review collected by and hosted on G2.com.

I liked the 1:1 support I was provided and that I could easily access everything through my dashboard. It would have been much more difficult to file everything myself. The support was amazing! Review collected by and hosted on G2.com.

I thought the dashboard was a bit confusing. Pages felt nestled into other pages and I was confused with the buttons in the portal. It wasn't clear how to edit/update things. I was easily lost within the portal. Review collected by and hosted on G2.com.

I liked my concierge, Shania Brown! She was great and attentive the whole way! She also went out of her way to call/email to make sure I was doing ok, Review collected by and hosted on G2.com.

nothing to dislike! Everything went so smoothly Review collected by and hosted on G2.com.

Lisa was on top of it!. She made my leave as painless as possible - and it was very comforting to know that I didn't need to worry about that part of my leave. i.e. I could focus on my issues without worrying that some paperwork did not get filed. Review collected by and hosted on G2.com.

Nothing.(blabla why is there a min char limit just so I can click next...) Review collected by and hosted on G2.com.

I liked how there was a dedicated staff person who was there to answer my questions and provide check-ins along the way. Review collected by and hosted on G2.com.

At times, the check-ins felt a bit too much. Review collected by and hosted on G2.com.