Sparrow Reviews & Product Details

The ease! From submitting paperwork, connecting with my main POC & feeling informed the entire process felt very seamless & easy to navigate Review collected by and hosted on G2.com.

I wish my main contact with my POC hadn’t been primarily through email, and that I could have received text reminders, updates, and information directly to my phone—especially when due dates were coming up. Review collected by and hosted on G2.com.

I liked that Sparrow made it clear what paperwork I needed to fill out to get paid during my medical leave. I appreciated the mix of humans you could talk to and a dashboard you could check on your own. It was useful to have specific knowledge of state-to-state needs for payment for family leave, helping me know exactly what kind of paperwork I needed to file with the city. The initial setup was super easy. Overall, with such conveniences, my experience with Sparrow has been pretty great, and I didn't have a lot of complaints. Review collected by and hosted on G2.com.

Nothing! Review collected by and hosted on G2.com.

I like that Sparrow coordinated all the needed paperwork with the state and my employer, which was very convenient. They sent me emails with exactly what I needed to submit and when it was due, which was super helpful. I also appreciate that they handled all the ongoing paperwork so I didn't have to do anything after my initial submissions. It allowed me to complete my required actions and get paid without stress. This let me focus on healing while Sparrow took care of everything related to the paperwork. Review collected by and hosted on G2.com.

The initial call with a rep took awhile to get scheduled. A kick-off email would have been sufficient. I just don't think the call was needed at all. We could have handled everything asynchronously. Review collected by and hosted on G2.com.

I found Sparrow very responsive and easy to work with to get my leave planned. They coordinated the paid leave and followed up to keep track of documentation needed. They also reminded me of my return to work date, which was really helpful. The setup on my end was just an email and a quick form to fill out, making it very easy. Review collected by and hosted on G2.com.

I thought it was a smooth process overall, but maybe it could use a more detailed email with all the steps you need to do and when. I didn't know when to reach out to them and when to reach out to the internal people team for some things. Review collected by and hosted on G2.com.

I liked how they visually showed what I would be paid throughout the experience. The representatives were kind and pleasant to talk to. Review collected by and hosted on G2.com.

There were a few headaches with having to duplicate what I sent to Sparrow and what I had to send to insurance: insurance was on my case about getting documentation, so I had to forward it to both sparrow and my own insurance, which is weird.

They also didn't tell me I could take sick days to cover the first 5 days of no coverage; I have a feeling these agents are trained in the US, and don't have as much context on Canadian insurance and employment policies. Review collected by and hosted on G2.com.

I like that there's a mix of tooling that is simple to use with live representatives that you can always get on the phone with. I thought the initial setup was easy, accessing it from our centralized tooling portal was straightforward, and the registration was very simple. When there was a discrepancy with my pay, Sparrow found it and alerted me to it and my rep explained the situation so I could understand it. Review collected by and hosted on G2.com.

Sometimes I got automated follow up emails on weekend evenings when I hadn't responded to an email after only 1 or 2 days. Review collected by and hosted on G2.com.

How easy and simple it was to get my paperwork completed Review collected by and hosted on G2.com.

How long it takes for a problem to be resolved Review collected by and hosted on G2.com.

The most helpful part of Sparrow was having someone who tracked which pieces of paperwork were needed for the medical leave. There were multiple places that needed paperwork, but Sparrow put all the forms in one place and had a case manager who would send emails about what was needed when. Review collected by and hosted on G2.com.

The only downside was that Sparrow couldn't contact my doctor directly to get paperwork from them, so I still needed to pester the doctor's office for paperwork. Review collected by and hosted on G2.com.

I used Sparrow to manage my parental leave, and it made the process incredibly easy, allowing me to focus on welcoming my new baby. Sparrow was instrumental in helping me understand my benefits and timeline, and the client representative, Jill, ensured I stayed on top of necessary tasks. I greatly appreciated Sparrow representative's diligence, kindness, and patience. Along with being an easy-to-use platform, Sparrow went the extra mile in helping to manage leave, which meant the world to me as a sleep-deprived new mom struggling to balance many different responsibilities. Sparrow takes the daunting process of tracking and submitting paperwork and makes it streamlined and simple. By tracking and submitting paperwork on Sparrow, I was able to ensure my benefits were on track to cover my family financially during my leave. The initial setup was extremely easy, and I would 10/10 recommend it! Review collected by and hosted on G2.com.

N/a Review collected by and hosted on G2.com.

having someone else manage the complexities of determining when i would be off and if its using pto, sick, etc reduced the stress of a normally stressful process. Review collected by and hosted on G2.com.

wasnt always straightforward and required you to trust the expertise of the person helping you. i found i was questioning things to ensure i was getting the best plan for my leave Review collected by and hosted on G2.com.