1. [Home](https://www.g2.com/) 2. ... 3. [Service Desk Software](https://www.g2.com/categories/service-desk) 4. [SolarWinds Web Help Desk Discussions](https://www.g2.com/products/solarwinds-web-help-desk/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_016f9502a5c1407463f90a3d5b7704ac/solarwinds-web-help-desk.png "Product Avatar Image") ](/products/solarwinds-web-help-desk/reviews) [ SolarWinds Web Help Desk ](/products/solarwinds-web-help-desk/reviews) (60)3.9/5 SolarWinds® Web Help Desk® (WHD) is designed as easy-to-use help desk and service desk ticketing and asset management software, that helps IT technicians and help desk support members simplify and streamline support from initial request to resolution. Key Features: • Single web interface to manage all support requests with ability to group tickets by request type, priority, client, and more • Easy-to-use ticketing system that uses rules to automate creating, routing, assigning, and tracking of tickets • A pragmatic approach to applying ITIL best practices with the flexibility to make it work for your environment • Automate and schedule discovery of hardware and software assets in your IT infrastructure, and track asset history including ownership and related service requests • Built-in knowledge base for creating FAQ and knowledge base articles to assist your help desk team and promote self-service to end users Show More * * * ### 25.0 Nps Score Already have SolarWinds Web Help Desk? ### All SolarWinds Web Help Desk Discussions Search Most CommentedMost HelpfulPinned by G2Newest All DiscussionsDiscussions with CommentsPinned by G2Discussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Pinned by G2 Newest Filter by All Discussions Discussions with Comments Pinned by G2 Discussions without Comments ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • over 2 years ago More Options - [ # What is SolarWinds Web Help Desk used for? ](/discussions/what-is-solarwinds-web-help-desk-used-for) What is SolarWinds Web Help Desk used for? [ IT Service Management Tools ](https://www.g2.com/tags/it-service-management-tools)[ Incident Management Software ](https://www.g2.com/tags/incident-management-software)[ Service Desk Software ](https://www.g2.com/tags/service-desk-software) * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+SolarWinds+Web+Help+Desk+questions+and+get+answers+from+expert+users+in+our+SolarWinds+Web+Help+Desk+Discussions+section.&title=SolarWinds+Web+Help+Desk+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsolarwinds-web-help-desk%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=SolarWinds+Web+Help+Desk+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsolarwinds-web-help-desk%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsolarwinds-web-help-desk%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=SolarWinds+Web+Help+Desk+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsolarwinds-web-help-desk%2Fdiscuss%0aAsk+SolarWinds+Web+Help+Desk+questions+and+get+answers+from+expert+users+in+our+SolarWinds+Web+Help+Desk+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=SolarWinds+Web+Help+Desk+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsolarwinds-web-help-desk%2Fdiscuss%0aAsk+SolarWinds+Web+Help+Desk+questions+and+get+answers+from+expert+users+in+our+SolarWinds+Web+Help+Desk+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • over 3 years ago More Options - [ # What is SolarWinds software? ](/discussions/solarwinds-web-help-desk-what-is-solarwinds-software) What is SolarWinds software? [ IT Service Management Tools ](https://www.g2.com/tags/it-service-management-tools)[ Incident Management Software ](https://www.g2.com/tags/incident-management-software)[ Service Desk Software ](https://www.g2.com/tags/service-desk-software) * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+SolarWinds+Web+Help+Desk+questions+and+get+answers+from+expert+users+in+our+SolarWinds+Web+Help+Desk+Discussions+section.&title=SolarWinds+Web+Help+Desk+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsolarwinds-web-help-desk%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=SolarWinds+Web+Help+Desk+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsolarwinds-web-help-desk%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsolarwinds-web-help-desk%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=SolarWinds+Web+Help+Desk+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsolarwinds-web-help-desk%2Fdiscuss%0aAsk+SolarWinds+Web+Help+Desk+questions+and+get+answers+from+expert+users+in+our+SolarWinds+Web+Help+Desk+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=SolarWinds+Web+Help+Desk+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsolarwinds-web-help-desk%2Fdiscuss%0aAsk+SolarWinds+Web+Help+Desk+questions+and+get+answers+from+expert+users+in+our+SolarWinds+Web+Help+Desk+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • over 3 years ago More Options - [ # How does help desk software work? ](/discussions/how-does-help-desk-software-work) How does help desk software work? [ IT Service Management Tools ](https://www.g2.com/tags/it-service-management-tools)[ Incident Management Software ](https://www.g2.com/tags/incident-management-software)[ Service Desk Software ](https://www.g2.com/tags/service-desk-software) * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+SolarWinds+Web+Help+Desk+questions+and+get+answers+from+expert+users+in+our+SolarWinds+Web+Help+Desk+Discussions+section.&title=SolarWinds+Web+Help+Desk+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsolarwinds-web-help-desk%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=SolarWinds+Web+Help+Desk+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsolarwinds-web-help-desk%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsolarwinds-web-help-desk%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=SolarWinds+Web+Help+Desk+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsolarwinds-web-help-desk%2Fdiscuss%0aAsk+SolarWinds+Web+Help+Desk+questions+and+get+answers+from+expert+users+in+our+SolarWinds+Web+Help+Desk+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=SolarWinds+Web+Help+Desk+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsolarwinds-web-help-desk%2Fdiscuss%0aAsk+SolarWinds+Web+Help+Desk+questions+and+get+answers+from+expert+users+in+our+SolarWinds+Web+Help+Desk+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • about 4 years ago More Options - [ # How do I install SolarWinds Web Help Desk? ](/discussions/how-do-i-install-solarwinds-web-help-desk) How do I install SolarWinds Web Help Desk? [ IT Service Management Tools ](https://www.g2.com/tags/it-service-management-tools)[ Incident Management Software ](https://www.g2.com/tags/incident-management-software)[ Service Desk Software ](https://www.g2.com/tags/service-desk-software) * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+SolarWinds+Web+Help+Desk+questions+and+get+answers+from+expert+users+in+our+SolarWinds+Web+Help+Desk+Discussions+section.&title=SolarWinds+Web+Help+Desk+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsolarwinds-web-help-desk%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=SolarWinds+Web+Help+Desk+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsolarwinds-web-help-desk%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsolarwinds-web-help-desk%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=SolarWinds+Web+Help+Desk+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsolarwinds-web-help-desk%2Fdiscuss%0aAsk+SolarWinds+Web+Help+Desk+questions+and+get+answers+from+expert+users+in+our+SolarWinds+Web+Help+Desk+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=SolarWinds+Web+Help+Desk+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsolarwinds-web-help-desk%2Fdiscuss%0aAsk+SolarWinds+Web+Help+Desk+questions+and+get+answers+from+expert+users+in+our+SolarWinds+Web+Help+Desk+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • over 4 years ago More Options - [ # What is SolarWinds Web Help Desk? ](/discussions/what-is-solarwinds-web-help-desk) What is SolarWinds Web Help Desk? [ help desk software ](https://www.g2.com/tags/help-desk-software)[ IT Service Management Tools ](https://www.g2.com/tags/it-service-management-tools)[ Service Desk Software ](https://www.g2.com/tags/service-desk-software)[ Incident Management Software ](https://www.g2.com/tags/incident-management-software) * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+SolarWinds+Web+Help+Desk+questions+and+get+answers+from+expert+users+in+our+SolarWinds+Web+Help+Desk+Discussions+section.&title=SolarWinds+Web+Help+Desk+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsolarwinds-web-help-desk%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=SolarWinds+Web+Help+Desk+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsolarwinds-web-help-desk%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsolarwinds-web-help-desk%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=SolarWinds+Web+Help+Desk+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsolarwinds-web-help-desk%2Fdiscuss%0aAsk+SolarWinds+Web+Help+Desk+questions+and+get+answers+from+expert+users+in+our+SolarWinds+Web+Help+Desk+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=SolarWinds+Web+Help+Desk+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsolarwinds-web-help-desk%2Fdiscuss%0aAsk+SolarWinds+Web+Help+Desk+questions+and+get+answers+from+expert+users+in+our+SolarWinds+Web+Help+Desk+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") MN Loading... [Matt N.](https://www.g2.com/users/b367eae5-6155-4128-9119-fd6bd9e2cac7 "Matt N.") • over 6 years ago Saginet Systems Coordinator Saginet Systems Coordinator More Options - [ # Are they ever going to fix the issue with opening new tabs and it updating a different ticket? ](/discussions/are-they-ever-going-to-fix-the-issue-with-opening-new-tabs-and-it-updating-a-different-ticket) When we open a new tab for each work order. It will sometimes update a different ticket when we add a note or close it. It has been this way for years and every update we have installed. [ IT Service Management Tools ](https://www.g2.com/tags/it-service-management-tools)[ Service Desk Software ](https://www.g2.com/tags/service-desk-software)[ Incident Management Software ](https://www.g2.com/tags/incident-management-software) * * * \<0\>0\>Upvotes * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+SolarWinds+Web+Help+Desk+questions+and+get+answers+from+expert+users+in+our+SolarWinds+Web+Help+Desk+Discussions+section.&title=SolarWinds+Web+Help+Desk+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsolarwinds-web-help-desk%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=SolarWinds+Web+Help+Desk+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsolarwinds-web-help-desk%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsolarwinds-web-help-desk%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=SolarWinds+Web+Help+Desk+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsolarwinds-web-help-desk%2Fdiscuss%0aAsk+SolarWinds+Web+Help+Desk+questions+and+get+answers+from+expert+users+in+our+SolarWinds+Web+Help+Desk+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=SolarWinds+Web+Help+Desk+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsolarwinds-web-help-desk%2Fdiscuss%0aAsk+SolarWinds+Web+Help+Desk+questions+and+get+answers+from+expert+users+in+our+SolarWinds+Web+Help+Desk+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ## Start a New Software Discussion Have a software question? Get answers from real users and experts [Start A Discussion](/products/solarwinds-web-help-desk/discussions/new) * * * ![Product Avatar Image](https://images.g2crowd.com/uploads/product/hd_favicon/af917f02e5d5dda08cf58d16d36f6a8d/solarwinds-web-help-desk.svg "Product Avatar Image") ### Have you used SolarWinds Web Help Desk before? Answer a few questions to help the SolarWinds Web Help Desk community [ Yes ](javascript:void(0))[ Yes ](https://www.g2.com/authorize?form=signup&return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsolarwinds-web-help-desk%2Fdiscuss%3Fsmall_ask%3Dsolarwinds-web-help-desk) No ## Top Contributors in SolarWinds Web Help Desk 1 ![Chinmay C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chinmay C.") CC Loading... ### [Chinmay C.](https://www.g2.com/users/8fa655fa-a2e8-48ec-87d0-66aa70ce4007 "Chinmay C.") IT Infrastructure Consultant 1 pt 2 MN Loading... ### [Matt N.](https://www.g2.com/users/b367eae5-6155-4128-9119-fd6bd9e2cac7 "Matt N.") Saginet Systems Coordinator 1 pt