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Compare ManageEngine ServiceDesk Plus and SolarWinds Web Help Desk 
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At a Glance
Market Segments
Mid-Market (59.4% of reviews)
Mid-Market (61.4% of reviews)
Entry-Level Pricing
Starts at $1195 (For 10 technicians annually)
No pricing available
ManageEngine ServiceDesk Plus
Star Rating
(241)4.2 out of 5
Market Segments
Mid-Market (59.4% of reviews)
Entry-Level Pricing
Starts at $1195 (For 10 technicians annually)
Browse all 3 pricing plansSolarWinds Web Help Desk
Star Rating
(57)3.9 out of 5
Market Segments
Mid-Market (61.4% of reviews)
Entry-Level Pricing
No pricing available
Learn more about SolarWinds Web Help DeskSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that SolarWinds Web Help Desk excels in its Asset Management feature, scoring a remarkable 9.0, which reviewers mention provides comprehensive tracking and management of IT assets. In contrast, ManageEngine ServiceDesk Plus, while still strong, has a slightly lower score of 8.7 in this area.
- Reviewers mention that ManageEngine ServiceDesk Plus shines in Knowledge Base integration, scoring 8.1, which allows for better ticket resolution through accessible information. SolarWinds Web Help Desk, however, received a lower score of 6.9, indicating room for improvement in this feature.
- G2 users highlight the superior Timely Alerts functionality of ManageEngine ServiceDesk Plus, which scored 9.1, ensuring that users are promptly notified of critical issues. SolarWinds Web Help Desk scored 8.6, suggesting it may not be as effective in alerting users in a timely manner.
- Users on G2 report that SolarWinds Web Help Desk has a more user-friendly Ticket Creation User Experience, scoring 8.2, which reviewers say makes it easier for technicians to log issues. ManageEngine ServiceDesk Plus, while still effective, scored slightly lower at 8.0.
- Reviewers mention that ManageEngine ServiceDesk Plus offers better Reporting capabilities, with a score of 8.8, allowing for more detailed analytics and insights. SolarWinds Web Help Desk scored 8.3, indicating it may not provide as robust reporting features.
- Users say that the Mobile User Support in ManageEngine ServiceDesk Plus is significantly better, with a score of 7.0, which allows for more flexibility in managing tickets on the go. In contrast, SolarWinds Web Help Desk scored only 4.7, suggesting a lack of mobile functionality that could hinder user experience.
Pricing
Entry-Level Pricing
ManageEngine ServiceDesk Plus
Standard Edition help desk module
Starts at $1195
(For 10 technicians annually)
The standard edition is free of charge on both the On-Premises and cloud versions, with no restrictions on the number tickets or end users or on the amount of cloud storage supported. You can enjoy a world-class help desk experience with no restrictions!
- Self service portal
- Incident management
- Active Directory integration
SolarWinds Web Help Desk
No pricing availableFree Trial
ManageEngine ServiceDesk Plus
Free Trial is available
SolarWinds Web Help Desk
Free Trial is available
Ratings
Meets Requirements
8.6
216
8.5
52
Ease of Use
8.5
216
7.9
52
Ease of Setup
8.1
157
8.2
32
Ease of Admin
8.4
157
8.5
34
Quality of Support
8.1
201
8.0
42
Has the product been a good partner in doing business?
8.3
149
8.1
30
Product Direction (% positive)
8.2
208
6.2
49
Features by Category
Ticket and Case Management
8.5
32
Not enough data
8.7
33
Not enough data
8.6
32
Not enough data
8.9
31
Not enough data
8.4
32
Not enough data
8.5
33
Not enough data
8.6
32
Not enough data
8.1
31
Not enough data
Generative AI
6.8
13
Not enough data
6.9
13
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
8.4
32
Not enough data
9.1
33
Not enough data
7.9
27
Not enough data
7.1
24
Not enough data
6.5
24
Not enough data
Platform
7.5
28
Not enough data
7.9
32
Not enough data
8.5
34
Not enough data
7.8
31
Not enough data
8.2
34
Not enough data
8.3
33
Not enough data
Administration
8.8
38
|
Verified
8.3
8
|
Verified
8.8
38
|
Verified
9.0
8
|
Verified
8.9
39
|
Verified
8.3
10
|
Verified
Service Desk
9.2
41
|
Verified
9.3
10
|
Verified
8.9
41
|
Verified
9.3
9
|
Verified
8.8
40
|
Verified
9.0
10
|
Verified
Management
8.6
37
|
Verified
9.0
7
|
Verified
8.6
35
|
Verified
9.5
7
|
Verified
8.6
35
|
Verified
8.9
6
|
Verified
8.7
36
|
Verified
8.0
5
|
Verified
8.1
34
|
Verified
Not enough data
Functionality
9.1
38
|
Verified
9.5
7
|
Verified
8.5
38
|
Verified
8.6
6
8.8
36
|
Verified
8.9
6
|
Verified
8.5
38
|
Verified
9.3
5
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
8.9
29
|
Verified
Feature Not Available
9.2
30
|
Verified
8.5
8
|
Verified
9.1
31
|
Verified
8.7
9
|
Verified
6.4
6
Not enough data
Management Tools
9.2
32
|
Verified
8.7
9
|
Verified
8.7
30
|
Verified
Feature Not Available
8.9
29
|
Verified
8.7
9
|
Verified
Generative AI
7.6
12
Not enough data
7.6
12
Not enough data
Agentic AI - Incident Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
8.7
93
8.6
30
8.6
95
8.6
32
8.8
99
9.0
33
7.9
91
6.9
28
8.1
89
7.1
29
Reporting
8.3
95
7.3
30
8.5
86
7.4
27
8.0
74
6.8
23
Access & Usability
7.2
74
4.9
24
8.1
80
7.6
32
8.6
91
8.6
32
7.9
67
7.1
24
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
ManageEngine ServiceDesk Plus and SolarWinds Web Help Desk are categorized as IT Service Management (ITSM) Tools, Service Desk, and Incident Management
Unique Categories
ManageEngine ServiceDesk Plus is categorized as Help Desk
SolarWinds Web Help Desk has no unique categories
Reviews
Reviewers' Company Size
ManageEngine ServiceDesk Plus
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SolarWinds Web Help Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
19.1%
Financial Services
5.1%
Hospital & Health Care
4.7%
Oil & Energy
4.3%
Health, Wellness and Fitness
3.0%
Other
63.8%
Information Technology and Services
24.6%
Education Management
19.3%
Higher Education
7.0%
Hospital & Health Care
5.3%
Retail
3.5%
Other
40.4%
Alternatives
Discussions
ManageEngine ServiceDesk Plus has no discussions with answers
Are they ever going to fix the issue with opening new tabs and it updating a different ticket?
1 Comment
CC
I don't think that will happen in near future.
We have the same issue and got in touch with SolarWinds developers multiple times.
They are hardly any good...Read more
SolarWinds Web Help Desk has no more discussions with answers
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