SolarWinds Web Help Desk Features

Based on 30 SolarWinds Web Help Desk reviews. Routes tickets automatically to the appropriate user.

Prioritizes tickets based on factors configured by the user. 32 reviewers of SolarWinds Web Help Desk have provided feedback on this feature.

As reported in 33 SolarWinds Web Help Desk reviews. Notifies the IT team when a ticket needs action.

Provides a forum for answers to common questions. 28 reviewers of SolarWinds Web Help Desk have provided feedback on this feature.

As reported in 29 SolarWinds Web Help Desk reviews. Integrates knowledge base articles into a ticket.

Displays important metrics relating to performance. 30 reviewers of SolarWinds Web Help Desk have provided feedback on this feature.

Based on 27 SolarWinds Web Help Desk reviews. Tracks time worked on a ticket.

Provides surveys to measure employee satisfaction. 23 reviewers of SolarWinds Web Help Desk have provided feedback on this feature.

Enables access to service desk features via mobile device. This feature was mentioned in 24 SolarWinds Web Help Desk reviews.

Enables employees to view the status of their tickets. This feature was mentioned in 32 SolarWinds Web Help Desk reviews.

As reported in 32 SolarWinds Web Help Desk reviews. Provides a directory of all users within an organization.

As reported in 24 SolarWinds Web Help Desk reviews. Enables access to service desk features through multiple channels such as email, phone, or the portal.

Tools to track and implement required IT changes in a system.

Tools to organize and manage all IT assets within an organization.

Based on 10 SolarWinds Web Help Desk reviews and verified by the G2 Product R&D team. A means to view and analyze a large amount of data in order to gain business insights.

Based on 10 SolarWinds Web Help Desk reviews and verified by the G2 Product R&D team. A place for users to submit tickets when they require IT help.

Reports based on IT incidents so IT members can prioritize high risk issues and maintain a record of problems and how often they occur.

Based on 10 SolarWinds Web Help Desk reviews and verified by the G2 Product R&D team. The ability to create flowcharts and other means to outline specific processes to ensure that all requirements are met.

Provides a service desk for users to submit tickets for IT-related issues.

Tracks action-by-action asset performance with machine- or human-readable logs.

Creates alerts when tracked assets encounter errors or performance issues.

Automates repetitive tasks associated with IT service operations and maintenance.

Provides graphics, dashboards, and general reporting around IT service, assets, and incidents.

Provides administrative tools for routine maintenance, upkeep, and tracking.

Gives administrators control over user privileges and accessibility for IT assets.

Gives administrators control over hardware and software resource allocation and tracking.

Controls policies and configurations across business applications and hardware.

Alerts users of incidents and issues as soon as they arise.

Generates accurate incident reports.

Utillizes AI to monitor and report on incidents in real-time.

Assigns tickets to relevant team members.

Grants transparent overviews for the lifecycle of each incident.

Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary.

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives