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Social Network Cloud

Oracle Social Network Alternatives & Competitors

(5)4.7 out of 5

Looking for alternatives to Social Network Cloud? Tons of people want Social Customer Service Software. What's difficult is finding out whether or not the software you choose is right for you. Freshdesk, Zoho Desk, Zendesk Support Suite, and Salesforce Service Cloud are the most popular alternatives and competitors to Social Network Cloud.

Top Alternatives to Social Network Cloud

  • Freshdesk
  • Zoho Desk
  • Zendesk Support Suite
  • Salesforce Service Cloud
  • Sprout Social

Top 20 Alternatives & Competitors to Social Network Cloud

    #1
    #1
  1. Freshdesk

    (2,343)4.4 out of 5
    Optimized for quick response

    Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.

    Categories in common with Oracle Social Network:
  2. Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.

    Categories in common with Oracle Social Network:

    Bapti Niloy B.
    BB
    This is one of the best authentic customer service software in my opinion. It also include a free trial. Whatever, this platform has a easy setup and a strong data base. One can easily switch from...Read more
    #2
    #2
  3. Zoho Desk

    (2,689)4.4 out of 5
    Optimized for quick response

    Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily.

    Categories in common with Oracle Social Network:
  4. Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily.

    Categories in common with Oracle Social Network:

    AI
    I love the ability to get started for free; and explore the functionality before needing to commit. Enterprise trial is even allowed for a limited time with the ability to extend it.
    18%   of software applications aren't well liked by teams using them.
    Find out how your team feels about your stack with G2 Pulse Surveys.
    Learn More
    #3
    #3
  5. Zendesk Support Suite

    (2,277)4.2 out of 5
    Optimized for quick response

    Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.

    Categories in common with Oracle Social Network:
  6. Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.

    Categories in common with Oracle Social Network:

    AA
    Our experience with this platform has been good, our team simplifies a lot of work in terms of support, we maintain a constant and growing performance, in addition the functions that Zendesk...Read more
    #4
    #4
  7. Salesforce Service Cloud

    (1,533)4.1 out of 5
    Optimized for quick response

    Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.

    Categories in common with Oracle Social Network:
  8. Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.

    Categories in common with Oracle Social Network:

    TR
    Salesforce Service Cloud is great for managing complex customer service interactions. There are many customizable fields that you can utilize for your specific business needs. We have multiple...Read more
    #5
    #5
  9. Sprout Social

    (1,415)4.3 out of 5

    Sprout Social’s all-in-one social management solution empowers our customers to do more with their social media strategy. Better connect with audiences, streamline publishing workflows, collaborate in real time and turn social data into meaningful insights—at scale.

    Categories in common with Oracle Social Network:
  10. Sprout Social’s all-in-one social management solution empowers our customers to do more with their social media strategy. Better connect with audiences, streamline publishing workflows, collaborate in real time and turn social data into meaningful insights—at scale.

    Categories in common with Oracle Social Network:

    UL
    I love how easy it is to navigate, everything is so easy to locate.
    #6
    #6
  11. LiveAgent

    (1,309)4.5 out of 5

    LiveAgent helps businesses provide better customer service across all communication channels including email, chat and phone. Deliver customer Wow and grow your business with LiveAgent, a customer service software trusted by 30.000+ companies worldwide.

    Categories in common with Oracle Social Network:
  12. LiveAgent helps businesses provide better customer service across all communication channels including email, chat and phone. Deliver customer Wow and grow your business with LiveAgent, a customer service software trusted by 30.000+ companies worldwide.

    Categories in common with Oracle Social Network:

    AA
    Pros: low price and excellent customer service
    #7
    #7
  13. Sprinklr Modern Engagement

    (699)4.0 out of 5
    Optimized for quick response

    Sprinklr has 19 social media management modules, purpose-built to deliver amazing customer experiences and ensure the voice of the customer is heard and acted upon by every employee.

    Categories in common with Oracle Social Network:
  14. Sprinklr has 19 social media management modules, purpose-built to deliver amazing customer experiences and ensure the voice of the customer is heard and acted upon by every employee.

    Categories in common with Oracle Social Network:

    AM
    How much you can do with the system and how it helps with our reporting process.
    #8
    #8
  15. Front

    (622)4.6 out of 5
    Optimized for quick response

    Front takes out the pain of shared inboxes (contact@, team@, jobs@...) by introducing collaboration in email.

    Categories in common with Oracle Social Network:
  16. Front takes out the pain of shared inboxes (contact@, team@, jobs@...) by introducing collaboration in email.

    Categories in common with Oracle Social Network:

    EM
    Facility for contacting other team members so that I can easily refer to incoming requests and messages and respond to them. The choices for file organization are the best for me. I like to see all...Read more
    #9
    #9
  17. Reputation.com

    (483)4.4 out of 5
    Optimized for quick response

    Manage business reviews with enterprise reputation management software

    Categories in common with Oracle Social Network:
  18. Manage business reviews with enterprise reputation management software

    Categories in common with Oracle Social Network:

    EI
    Easy to manage multiple locations and collect reviews for each. Flexible widgets for re displaying reviews. Makes it easy to get multiple people in the company involved with helping make our...Read more
    #10
    #10
  19. Salesforce Digital Engagement

    (408)4.2 out of 5

    Engage customers at the right time across any digital channel — mobile messaging, web chat, social networks, and more — to provide a seamless service experience.

    Categories in common with Oracle Social Network:
  20. Engage customers at the right time across any digital channel — mobile messaging, web chat, social networks, and more — to provide a seamless service experience.

    Categories in common with Oracle Social Network:

    GC
    Salesforce service cloud is focused on providing support and help to the customers. Its uniqueness lies in providing faster service compared to traditional methods,That ultimately enhances the...Read more
    #11
    #11
  21. Userlike

    (308)4.4 out of 5

    Userlike is a live chat software that allows your website visitors to connect with your service operators in the moment of greatest need

    Categories in common with Oracle Social Network:
  22. Userlike is a live chat software that allows your website visitors to connect with your service operators in the moment of greatest need

    Categories in common with Oracle Social Network:

    AM
    - Great clean chat - Informative and user friendly backend - Easy integration - Multichannel including social media We use UserLike in Team Plan, conducted integration with Zendesk and...Read more
    #12
    #12
  23. eclincher

    (293)4.7 out of 5

    eClincher provides a complete and intuitive software solution to efficiently manage social media presence. Key features: publishing, auto posting and recycle content, social inbox, engagement, monitoring, content curation, influencers, advanced analytics, reports, team collaboration, and much more. Integrated with Facebook, Twitter, Instagram, Google+, LinkedIn, Pinterest, YouTube...

    Categories in common with Oracle Social Network:
  24. eClincher provides a complete and intuitive software solution to efficiently manage social media presence. Key features: publishing, auto posting and recycle content, social inbox, engagement, monitoring, content curation, influencers, advanced analytics, reports, team collaboration, and much more. Integrated with Facebook, Twitter, Instagram, Google+, LinkedIn, Pinterest, YouTube...

    Categories in common with Oracle Social Network:

    Neal 🎙 S.
    NS
    Eclincher provides a social media dashboard with comprehensive functionality that you should consider when looking for robust social media tools.
    #13
    #13
  25. Kustomer

    (286)4.4 out of 5
    Optimized for quick response

    Kustomer is a CRM designed for customer experience that focuses on customers, not tickets, enabling companies to know everything about every customer.

    Categories in common with Oracle Social Network:
  26. Kustomer is a CRM designed for customer experience that focuses on customers, not tickets, enabling companies to know everything about every customer.

    Categories in common with Oracle Social Network:

    UC
    I've enjoyed using Kustomer. The visual aspects are great and it's easy to use.
    #14
    #14
  27. Pega Platform

    (204)4.2 out of 5

    Pega is the only industry-leading platform that allows you to build scalable, enterprise-grade CRM, Digital Process Automation, BPM, Case Management, and AI apps, all on one unified platform.

    Categories in common with Oracle Social Network:
  28. Pega is the only industry-leading platform that allows you to build scalable, enterprise-grade CRM, Digital Process Automation, BPM, Case Management, and AI apps, all on one unified platform.

    Categories in common with Oracle Social Network:

    IA
    I like the no coding approach of Pega for RPA and the development time from design to production being so small. It has great Data integration and cloud support, and a good suite of pre-trained A.I...Read more
    #15
    #15
  29. Clarabridge Engage

    (170)4.2 out of 5

    Clarabridge Engage helps companies to effectively engage with all their customers on social media.

    Categories in common with Oracle Social Network:
  30. Clarabridge Engage helps companies to effectively engage with all their customers on social media.

    Categories in common with Oracle Social Network:

    AT
    I have tried most the most popular tools for moderation, and I can say Clarabridge is the best and we have been using it for 4 years now
    #16
    #16
  31. Statusbrew

    (169)4.7 out of 5
    Optimized for quick response

    Statusbrew is a social media management platform for businesses, agencies, brands and organisations that combines the power of internet and technology to empower and drive growth, discover and manage prospects & improve customer experience across various social touch-points.

    Categories in common with Oracle Social Network:
  32. Statusbrew is a social media management platform for businesses, agencies, brands and organisations that combines the power of internet and technology to empower and drive growth, discover and manage prospects & improve customer experience across various social touch-points.

    Categories in common with Oracle Social Network:

    Meggie R.
    MR
    Its lovely sharing feature helps us start important conversations on social channels like faceboo, twiiter, and linkedin. I can monitor conversations by eliminating the noise on social media. This...Read more
    #17
    #17
  33. Re:amaze

    (124)4.6 out of 5

    Re:amaze is a helpdesk and customer messaging platform designed from the ground up for modern web based businesses. Re:amaze can be fully integrated and embedded into websites or apps for rich, seamless customer conversation management via email, live chat, social media, SMS, and voice applications. Re:amaze also comes with marketing automation built in so marketers and support personnel can collaborate and convert more customers.

    Categories in common with Oracle Social Network:
  34. Re:amaze is a helpdesk and customer messaging platform designed from the ground up for modern web based businesses. Re:amaze can be fully integrated and embedded into websites or apps for rich, seamless customer conversation management via email, live chat, social media, SMS, and voice applications. Re:amaze also comes with marketing automation built in so marketers and support personnel can collaborate and convert more customers.

    Categories in common with Oracle Social Network:

    Ian M.
    IM
    Reamaze provides a lot of value for the price. There are a lot of vendors in the live web chat/support desk/knowledgebase space. Reamaze is set apart by its wide set of services (embeddable...Read more
    #18
    #18
  35. Sprinklr Modern Care

    (97)4.5 out of 5

    Categories in common with Oracle Social Network:
  36. Categories in common with Oracle Social Network:

    Tameka M.
    TM
    Regular Office Hours and trainings to get teams up to speed on Sprinklr features. I also like the ease of use of the tool and the ability to receive prompt customer service that I can depend on...Read more
    #19
    #19
  37. Conversocial

    (69)4.4 out of 5
    Optimized for quick response

    Social customer service solutions.

    Categories in common with Oracle Social Network:
  38. Social customer service solutions.

    Categories in common with Oracle Social Network:

    Ginna G.
    GG
    Conversocial has dozens of shortcuts that save a lot of time between tasks. In addition, it allows us to see an overview of all the publications of several channels in the same inbox, or filter...Read more
    #20
    #20
  39. Percolate

    (68)3.6 out of 5

    Percolate provides a powerful, intuitive software platform to manage all your marketing in one place.

    Categories in common with Oracle Social Network:
  40. Percolate provides a powerful, intuitive software platform to manage all your marketing in one place.

    Categories in common with Oracle Social Network:

    HH
    Percolate is perfect for creating an image of the right size to publish on the social network. I constantly send and receive approval from the client without any problem.