What do users say?

One of the most valuable features for us is being able to respond quickly to client feedback. It lets us address concerns right away while also acknowledging positive experiences. The reporting and analytics tools also offer helpful insights into engagement trends, which supports more informed decisions about our marketing efforts. Review collected by and hosted on G2.com.

Some reporting functions require multiple steps to access the specific data needed. Review collected by and hosted on G2.com.

I really like SOCi's ease of use and its automation features. It's convenient because I can set it up once a month and just let it run, which saves me a ton of time. I also find it very intuitive and simple to follow. I rely on the scheduler a lot to post across all my social media platforms in one go, which I find to be incredibly handy. Review collected by and hosted on G2.com.

I can't tag people when I'm posting on SOCi, which is a bit frustrating. That's the only downfall I've noticed with the platform so far. Review collected by and hosted on G2.com.

I love that SOCi is incredibly user friendly but always innovating and improving the platform with the trends of technology. It's also really easy to onboard new locations and manage across locations, which really makes a difference in an emerging brand. Review collected by and hosted on G2.com.

Nothing! I really like SOCi for the platform it provides. The only thing I 'miss' from the old days was more guided 'representative' support, versus a SOCi academy that's not as interactive. Review collected by and hosted on G2.com.

SOCi has helped increase my performance by taking on the task of uploading via each platform. It's AI feature with regards to caption creation, suggestions on how to post to each individual platform is amazing. It's UI is intuitive as it indicates clearly what social media is linked to it and shows the stats of the impact you create on each platform. The SOCi university is a great support tool which has helped all my issues so far. Review collected by and hosted on G2.com.

The only downside is when boosting your post on the platforms, I cannot boot it via the platform Review collected by and hosted on G2.com.

I use SOCi to manage our business hours and respond to reviews, and I like that it's easy to use. My favorite feature is being able to see all of our reviews from every platform on one platform, which means I don't have to log into each different software to respond or look at things. It really puts everything all in one place, making it convenient. Review collected by and hosted on G2.com.

I think SOCi could look a little bit cleaner. It can appear somewhat disorganized at times, but once you get the hang of it, it's a little bit easier. Review collected by and hosted on G2.com.

The layout is super helpful and streamlined. Especially with the limited time we have away from the dining floor. I think one tweak if possible would be to see when guest write back. Often time we reach out via email or post on google but know know if and when they reply back to us for speed of recovery. Review collected by and hosted on G2.com.

Sometime the guest opt of of leaving an email address so that we are unable to recover them with a gift card for future use. This I agree with, or they leave a phone number and never get back to us. Having it possible for both option to be automatically available will leave multiple avenues for us to reach out to them. I have seen some profile with no way to contact them back via phone and or email as well. Review collected by and hosted on G2.com.

It has made managing our online presence so much easier and more organized, and I love how simple the platform is to use. It saves our team a lot of time and gives us peace of mind knowing our information is consistent across platforms. Review collected by and hosted on G2.com.

The Genius posts are not editable by our managers. It makes it hard to use as sometimes the posts are not correct and need to be edited. Review collected by and hosted on G2.com.

I can be able to schedule contents across multiple platforms in one tool and schedule the post. It also allows me to shorten URLs on my posts. All engagements across our social pages can be seen in one page so I don't have to go to every single account to view comments.

SOCi also allows me to view which posts are rejected and recommends revisions to my content.

Support team also tends to our concerns in a timely manner. Review collected by and hosted on G2.com.

The emojis are limited and most of the time takes time to load. Review collected by and hosted on G2.com.

I like having access to the database of information for all of my locations right at my fingertips. I also appreciate the options to make changes and updates at scale, along with the ability to build my own custom reporting so I can get a bird’s-eye view of performance for things like reviews and social media. The custom tokens for localization are another versatile feature, and they help fine-tune bulk posting when I’m working at scale. Review collected by and hosted on G2.com.

Sometimes the features feel incomplete, rushed, or disjointed from one another. I also frequently experience outages, crashes, or other failures, and there often aren’t any descriptive error messages to explain what went wrong. Some limitations don’t really make sense and feel inconsistent—for example, having the ability to upload a CSV for Facebook and a Google business profile, but not for Instagram. Review collected by and hosted on G2.com.

I've had a very positive experience using SOCI. Before discovering and implementing the platform, my plan to manage multiple social media accounts was what I presumed would be time-consuming and overwhelming. SOCI brought all of our accounts into one place, making it much easier for me to stay organized and manage our online presence efficiently.

One of the things I appreciate most about SOCI is the amount of time it saves me. Instead of spending that time switching between platforms, I can focus more on analyzing performance data and thinking strategically about how to improve our digital marketing efforts. The analytics and reporting tools have been especially valuable because they allow me to monitor our performance in real time and make adjustments when needed.

I was also impressed by how smooth the onboarding process was. The training materials were clear, thorough, and easy to follow. Throughout onboarding, many of the questions I had were answered before I even needed to ask them. The process was so comprehensive that I never found myself needing to contact support for assistance.

Another highlight was the integration process. Connecting our social media accounts to SOCI was straightforward, and having everything centralized has made managing our digital presence much more efficient. It feels like SOCI was designed with the end user in mind, making tasks that used to take significant time much simpler and more manageable.

Overall, SOCI has become an important part of my daily workflow. It has helped me save time, stay informed, and make better decisions regarding our digital marketing strategy. I would confidently recommend it to anyone looking for a more efficient way to manage and analyze their social media presence. Review collected by and hosted on G2.com.

My main area for improvement would be the level of detail available in some of the performance metrics. While SOCI provides valuable analytics and strong visibility into overall performance, there are times when I’d like more granular data to better understand user behavior.

For instance, when I’m reviewing search impression data, it would be helpful to know where our listing appeared within the search results—such as whether it showed up on the first page or further down in the rankings. Added context like this would give deeper insight into how potential clients are finding our business and would help us make more informed digital marketing decisions.

That said, the analytics SOCI currently provides are still very useful, and this is more of an enhancement request than a major concern. Review collected by and hosted on G2.com.