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AT&T Reviews & Provider Details

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AT&T Reviews (15)

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Richard T.

IT Director

Airlines/Aviation

Mid-Market (51-1000 emp.)

8/20/2025

"AT&T IPFLEX and phones"

4.5/5

What do you like best about AT&T?

I usually have a dedicated Account Manager for our team. That in itself is gold, rather than having to call number after number to get assistance and most importantly, a dedicated team. Review collected by and hosted on G2.com.

What do you dislike about AT&T?

Because they are a large telecom provider, sometimes I think some areas of small business may get neglected as in root cause analysis at times, as well as just trying to get a response on issues when things go down. Other than that, I'm sure the smaller companies have their issues as well. Review collected by and hosted on G2.com.

Recommendations to others considering AT&T:

Since AT&T is usually the resident local carrier for much of the US, they've been established about as long as the oldest carriers, therefore they would know more about their networks than those that just simply lease from them, as in resellers and other carriers. Review collected by and hosted on G2.com.

What problems is AT&T solving and how is that benefiting you?

Currently, our internet and phones are provided through AT&T's IPFLEX service. All of our connection to the outside world are through them. Review collected by and hosted on G2.com.

Abhishek K.

Software Engineer

Information Technology and Services

Enterprise (> 1000 emp.)

7/22/2022

"Great coverage worldwide and best workplace to work with."

4.5/5

What do you like best about AT&T?

As compared to the other providers, the availability and reach is higher. Review collected by and hosted on G2.com.

What do you dislike about AT&T?

The customer support and service is worst. Review collected by and hosted on G2.com.

Verified User in Environmental Services

Small-Business (50 or fewer emp.)

5/1/2024

"Worry-free company!"

4/5

What do you like best about AT&T?

AT&T has been my #1 phone company for many years. I've never had any real challenging problems. The service and signal has always been spot on. I'll probably never change. Review collected by and hosted on G2.com.

What do you dislike about AT&T?

The only thing I might change is prices. They can be a little steep. Review collected by and hosted on G2.com.

Recommendations to others considering AT&T:

The best thing about AT&T if you are thinking about getting them for any of their services is set it up and leave it.

What I mean by this is once you get everything setup with the service you get choose all you have to do is enjoy it. Just forget about it because you'll never have a problem.

Worry-free company! Review collected by and hosted on G2.com.

What problems is AT&T solving and how is that benefiting you?

I have had AT&T for years and I've never had to even call them until recently. My phone has been coming up on caller ID's as private. This change on my phone can cause many issues for outbound calls but also for certain people calling in.

I did a chat with them and outcome was to give it 48 hours and I should get a text confirming that it complete. I received the text so I thought I would be good to go, but no. It was still saying private.

End result: it took 2 times of contacting them to resolve my issue but if that's the only thing bad to say about AT&T, I'm good with that.

Thanks AT&T!!! Review collected by and hosted on G2.com.

Michelle H.

Executive Director of Operations

Small-Business (50 or fewer emp.)

2/12/2024

"ok service"

4/5

What do you like best about AT&T?

Convience easy to use great customer relations Review collected by and hosted on G2.com.

What do you dislike about AT&T?

Hold times when calling in, and some reps are very rude Review collected by and hosted on G2.com.

Rakesh kumar B.

Associate Software QA Engineer

Mid-Market (51-1000 emp.)

7/19/2022

"2+ years of experience in IT industry"

4/5

What do you like best about AT&T?

Best customers support and very reliable Review collected by and hosted on G2.com.

What do you dislike about AT&T?

It's very expensive and the pricing is too high compared to others in the market Review collected by and hosted on G2.com.

Veronica A.

Self Employed

Small-Business (50 or fewer emp.)

5/18/2021

"Fast & Friendly customer service"

5/5

Describe the project or task AT&T helped with:

I went into the store to get my ipad hooked up to prepaid service. He wasted no time in getting started and was done within 15 min. I couldn't be happier with the service. Review collected by and hosted on G2.com.

What do you like best about AT&T?

At&t service is always great. never drop signal, which is why i got the service for my ipad. So far its worked great and prices are affordable. Review collected by and hosted on G2.com.

What do you dislike about AT&T?

I have been using at&t for over 5 years now and i havent ran into any issues. My experience has always been positive. Review collected by and hosted on G2.com.

Recommendations to others considering AT&T:

If your looking for great prices with exceptional customer service, at&t would be the best way to go. Review collected by and hosted on G2.com.

What problems is AT&T solving and how is that benefiting you?

The benefit is auto pay and getting a discount. Saves me money while getting great service. Review collected by and hosted on G2.com.

Vonnell W.

Manager

Small-Business (50 or fewer emp.)

10/13/2020

"AT&T could be for you!"

4/5

Describe the project or task AT&T helped with:

I’ve always had AT&T as an internet service provider. The wireless internet service allows for all of my projects to get completed in a timely manner. Review collected by and hosted on G2.com.

What do you like best about AT&T?

AT&T has a very responsive customer service team that works with you whenever you have an issue. Review collected by and hosted on G2.com.

What do you dislike about AT&T?

There are plenty of moments where the service would be out of it would drop out of nowhere. Review collected by and hosted on G2.com.

Recommendations to others considering AT&T:

Make sure you choose the best plan to ensure that you are constantly disconnecting. Review collected by and hosted on G2.com.

What problems is AT&T solving and how is that benefiting you?

AT&T supplies the wireless network that is needed to stay connected. I was always able to connect with multiple devices and get the job done with the service. Review collected by and hosted on G2.com.

R S.

President

Small-Business (50 or fewer emp.)

2/23/2021

"Very Poor Service"

0.5/5

Describe the project or task AT&T helped with:

Trying to update my phone service. Review collected by and hosted on G2.com.

What do you like best about AT&T?

The basic functionality of the phone line. Review collected by and hosted on G2.com.

What do you dislike about AT&T?

I had a very hard time getting to the right person at AT&T to help me. I called for support and was sent to the wrong department many times. I was forwarded to the wrong department and I had to call back many times. Review collected by and hosted on G2.com.

What problems is AT&T solving and how is that benefiting you?

I was on the wrong phone plan and was being over-charged. Review collected by and hosted on G2.com.

Lane J.

Lifeguard- Summer Staff

Small-Business (50 or fewer emp.)

5/26/2019

"AT&T never ceases to disappoint as a smartphone, television, and internet provider"

4.5/5

Describe the project or task AT&T helped with:

smartphone, television, and internet Review collected by and hosted on G2.com.

What do you like best about AT&T?

I've never had any problems with AT&T. It works everywhere for all things. Review collected by and hosted on G2.com.

What do you dislike about AT&T?

I dislike nothing at all. It has everything I want and everything I need. Review collected by and hosted on G2.com.

Recommendations to others considering AT&T:

AT&T outranks its competitors in every area listed above. If you're still skeptical, there's nothing wrong with at least trying it out. Review collected by and hosted on G2.com.

What problems is AT&T solving and how is that benefiting you?

All of my social networking, entertainment, and tech comes through AT&T Review collected by and hosted on G2.com.