--- title: SleekFlow Reviews meta_title: 'SleekFlow Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 208 reviews by the users' company size, role or industry to find out how SleekFlow works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 208 scale: '5' date_modified: '2026-07-17' parent_category: name: Development url: https://www.g2.com/categories/development --- # SleekFlow Reviews **Vendor:** SleekFlow **Category:** [Communication Platform as a Service (cPaaS) Platforms](https://www.g2.com/categories/communication-platform-as-a-service-cpaas) **Average Rating:** 4.6/5.0 **Total Reviews:** 208 ## About SleekFlow SleekFlow is an AI Suite for Revenue-Driving Conversations. Trusted by over 2,000 enterprises across 70+ countries, we unify WhatsApp, Instagram, Messenger, SMS, Website Live Chat, Email, Call, and beyond into a complete AI operating system. At the core of SleekFlow is AgentFlow, an AI GTM workforce that learns and improves relentlessly. The platform features a unique self-healing knowledge base that observes conversational patterns and identifies data gaps, surfacing one-click fixes for human approval. Beyond automation, SleekFlow’s AI acts as an unbiased data analyst, revealing deep business insights from your real customers’ conversations. From first-click conversion to long-term retention, SleekFlow is redefining the B2C relationship and turning every conversation into a data-backed growth opportunity. Headquartered in Singapore with a global presence in Hong Kong, Malaysia, Indonesia, Brazil, the UAE and the US, SleekFlow is backed by $23.5M in funding from tier-one investors including Tiger Global, Atinum Investment, AEF Greater Bay Area Fund (managed by Gobi Partners GBA and Transcend Capital Partners) Moses Tsang (Former General Partner of Goldman Sachs Group and Chairman of Goldman Sachs (Asia) LLC) and Mars Growth Capital. For more information, visit sleekflow.io. ## SleekFlow Pros & Cons **What users like:** - Users find SleekFlow to be **very easy to implement** , thanks to helpful guidance and effective features. (42 reviews) - Users commend the **excellent customer support** of SleekFlow, highlighting fast responses and useful assistance for effective communication. (34 reviews) - Users love the **easy-to-use automation features** of SleekFlow, significantly reducing routine tasks and improving efficiency. (28 reviews) - Users value the **handy AI agent** of SleekFlow for efficiently qualifying leads and enhancing customer communication. (25 reviews) - Users find that the **time-saving automation** of SleekFlow helps them manage customer messages efficiently and effectively. (25 reviews) - Users find **SleekFlow's AI assistance invaluable** for managing customer inquiries efficiently and enhancing lead conversion efforts. (24 reviews) - Easy Setup (19 reviews) - Users find **excellent efficiency** in managing customer inquiries and lead conversions with SleekFlow's smart automation features. (19 reviews) - Integrations (17 reviews) - Communication (15 reviews) **What users dislike:** - Users note the **lack of essential features** in SleekFlow, wishing for improved response tracking and message management. (14 reviews) - Users frequently face **slow loading** issues with SleekFlow, causing frustration during message access and app performance. (10 reviews) - Users find the **pricing steep** for SleekFlow, especially for smaller teams, impacting accessibility and value. (9 reviews) - Users express concerns over **limited customization** , particularly regarding contact quotas and analytics options in SleekFlow. (9 reviews) - Users feel that the **limited features** of SleekFlow restrict functionality, especially for those on lower-tier plans. (9 reviews) - Users report a **slow speed** experience with SleekFlow, particularly during high demand, which impacts usability. (9 reviews) - Chat Functionality (8 reviews) - Learning Curve (8 reviews) - Not User-Friendly (8 reviews) - Slow Performance (8 reviews) ## SleekFlow Reviews ### 1. Here's how SleekFlow help my company to reach our first 1 million dollar. **Rating:** 5.0/5.0 stars **Reviewed by:** Aga P. | Sales & Marketing Manager at Kandara, Mid-Market (51-1000 emp.) **Reviewed Date:** February 25, 2025 **What do you like best about SleekFlow?** the easiness of usage and implementation. also the features are very helpful. alongside with our high traffic, SleekFlow can keep up without any errors. the customers supports are very helpful too. shout out to them. i use it evertime. **What do you dislike about SleekFlow?** less customizeable for developers. it can't do to much for easiness of the integration, such as leads monitoring. i don't know if its available or not, but i just can't find it. **What problems is SleekFlow solving and how is that benefiting you?** the distribution of our leads. ### 2. Convenient tool and Reliable support **Rating:** 5.0/5.0 stars **Reviewed by:** Dada T. | Customer Service Manager, Hospital & Health Care, Small-Business (50 or fewer emp.) **Reviewed Date:** October 13, 2024 **What do you like best about SleekFlow?** The flow builder helps a lot with reducing the workload of replying to unified answers to customers by specific condition. Also, SleekFlow’s customer support team helps resolve the issues we raised quickly which speed up the progress on fully set up of our back end. **What do you dislike about SleekFlow?** Some setups differ between different versions, which may lead to error while setting up our back end. Moreover, there are some minor bugs that reduce the convenience when using the application. **What problems is SleekFlow solving and how is that benefiting you?** Customers' inquires used to be stored in separate devices held by different customer support officers which made us difficult to follow the progress and cover each other. SleekFlow enables us to set rules for assigning incoming inquiries to the right customer support officer. At the same time, we can invite colleagues to collaborate in the chat and cover each other on leave days. ### 3. Customer Engagement Made Easy with SleekFlow **Rating:** 5.0/5.0 stars **Reviewed by:** Hidayah H. | Head of Sales,Marketing and Supply Chain, Small-Business (50 or fewer emp.) **Reviewed Date:** January 11, 2025 **What do you like best about SleekFlow?** It’s so easy to manage all my customer messages in one place. It works well with WhatsApp and other platforms, and the automation saves me a lot of time. **What do you dislike about SleekFlow?** Sometimes, when Meta experiences issues, it interrupts responses to customers, which can be frustrating. It would be great if a chat group feature could be created to facilitate easier communication with the team and better syncing of information. **What problems is SleekFlow solving and how is that benefiting you?** - It lets us keep all customer messages in one place - making it easy to reply fast and stay organized. - It saves time and makes communication simple. ### 4. Good Experience So Far **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2024 **What do you like best about SleekFlow?** Thrilled to have discovered SleekFlow! It has significantly streamlined our communication process, allowing us to engage with customers more promptly and professionally. The platform enhances our workflow and customer experience. A special mention to the Sleekflow staff for their excellent sales support. They are attentive and go the extra mile to assist clients. Highly recommend! **What do you dislike about SleekFlow?** Customer service is good, but not available on weekends. Difficult for businesses that operates on weekends. WhatsApp API not friendly for blasting messages if customers did not update WhatsApp app. Need to send template message first before sending our main message. If customers did not click 'read more', we can't send the main message. **What problems is SleekFlow solving and how is that benefiting you?** Sleekflow makes it easy to send targeted messages to customers using custom lists we've created, which is great for marketing campaigns. It also streamlines communication within our team—multiple users can respond to customer chats efficiently without needing to share a single company phone. By adding team members as collaborators, everyone can access and manage chats seamlessly. ### 5. It's been interesting to see how far we can go with Sleekflow! Can't wait to reap the rewards! **Rating:** 4.5/5.0 stars **Reviewed by:** Érica F. | Marketing and Public Relations Manager , Mid-Market (51-1000 emp.) **Reviewed Date:** November 14, 2024 **What do you like best about SleekFlow?** As a Marketing and PR Manager at PRO LAB, getting started with a new platform can sometimes feel like a big leap, but Sleekflow day by day is making us believe that this process can be easy. From day one, it’s been a game-changer for us to think about managing and simplifying customer interactions in the best way. Big shoutout to Daniel and Stefania—their support from the beginning made all the difference. They’ve been incredibly responsive and genuinely invested in helping us succeed with Sleekflow. We expect to see a positive impact on our workflow, and I can’t wait to see how it continues to elevate our customer engagement! **What do you dislike about SleekFlow?** It is a platform with MANY features; it requires more time to understand how everything works. It is only after a couple of meetings with their team, with daily support following the first attempts, that everyone starts to have more confidence. I believe it is a complex platform, and it requires a lot of practice and support for those who are not used to it, and, of course, more time! **What problems is SleekFlow solving and how is that benefiting you?** Broadcast, which has not yet been tested. But we have put together a flow that will help us respond to customers accurately and professionally. ### 6. Help me elevate my business to another level **Rating:** 5.0/5.0 stars **Reviewed by:** Michael F. | Supervisor, Small-Business (50 or fewer emp.) **Reviewed Date:** October 29, 2024 **What do you like best about SleekFlow?** I have to send reminder message to client everyday, and their broadcast is smooth and fast. It's one of those task where you won't stress about because you know it is not going to have any problem and will just take a few minute and be done. It also helped me handle 60% of client enquiries with the autoreply work flow, really happy with their service. **What do you dislike about SleekFlow?** If only there is AI Assistant which helps me reply all the message entirely. (With training of course) **What problems is SleekFlow solving and how is that benefiting you?** I like to implement System for my business so that people I hire in the future will have less risk of making mistake. Sleekflow is one is those System for customer service ### 7. replacement for whatsapp and they need more to do **Rating:** 5.0/5.0 stars **Reviewed by:** mo H. | Reservation, Small-Business (50 or fewer emp.) **Reviewed Date:** April 10, 2025 **What do you like best about SleekFlow?** All team able to reply from different divice **What do you dislike about SleekFlow?** you have only 24 Hours contact with the Guest or Client **What problems is SleekFlow solving and how is that benefiting you?** able to have app for each team phone without efeting them own whatsapp ### 8. Streamlined communication and seamless operation, it's great to be on SleekFlow **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** October 11, 2024 **What do you like best about SleekFlow?** Apart from having one communication platform for all clients, SleekFlow provided added value in customer service. With the team onboard, response time to clients is on the dot and staff can seek advice from the team through the internal messaging feature. Implementing the use of SleekFlow is easy and it's currently helping us in our day-to-day operation and interaction with clients and among the team members. The next thing to explore is CTWA to enhance data collection and increase lead conversion. **What do you dislike about SleekFlow?** SleekFlow has been a good help so far, and we are confident that the company will continue to improve the system and service features. Currently, a user can log-in to 2 devices and hopefully in the future the system can allow three devices. At the moment, there's no delete/edit functionality for sent messages, it will be good for SleekFlow to consider. **What problems is SleekFlow solving and how is that benefiting you?** The initial benefit we saw is having a unified communication platform which streamlined everything involving clients and our team. At times, when we face challenges in any front of our business operation, we see which areas we need to improve on and avoid lapses in terms of providing effective client support. We expect to see more benefits as we continue to use SleekFlow. ### 9. Great experience in SleekFlow **Rating:** 4.5/5.0 stars **Reviewed by:** Bella C. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** September 06, 2024 **What do you like best about SleekFlow?** For my more than one year experience in SleekFlow, I found it very useful as we can reply all channels like WhatsApp , IG , Facebook , WeChat ... all in SleekFlow channel, which is super convenient and efficient for business developeemt and arrangement. Also, SleekFlow has fast- reply customer service once you have any problems. They can fix ur any issues within 10mins. **What do you dislike about SleekFlow?** There's some limitations , like contact quota , you have to pay monthly payment for extra quota. Will be happy to see the deduction in price for extra quota in the future. **What problems is SleekFlow solving and how is that benefiting you?** It can provide a platform for our company to replay all channels msg at one platform , so we no need to switch channels for replying and missing msg. ### 10. Exceptional Customer Service **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in E-Learning | Small-Business (50 or fewer emp.) **Reviewed Date:** December 12, 2024 **What do you like best about SleekFlow?** I've been using SleekFlow for a while now, and I must say their customer service is exceptional! Michelle, who has consistently gone above and beyond to address my concerns and provide timely solutions. Her professionalism and dedication truly stand out, making the support experience seamless and pleasant. Looking forward to seeing how the platform evolves! Keep up the great customer service, and thank you again, Michelle, for all your help! **What do you dislike about SleekFlow?** V2 platform leaves room for improvement. The interface could use a significant upgrade to enhance user-friendliness and functionality. With some refinements, I believe SleekFlow has the potential to be a top-tier solution. **What problems is SleekFlow solving and how is that benefiting you?** Segment, Filter & Broadcast ### 11. "SleekFlow: The Ultimate WABA Platform for Streamlined Customer Communication" **Rating:** 5.0/5.0 stars **Reviewed by:** Jacqueline Y. | Senior Marketing Offices, Small-Business (50 or fewer emp.) **Reviewed Date:** October 18, 2024 **What do you like best about SleekFlow?** One of the standout features is the automation capabilities, which streamline our workflows and ensure we never miss a customer inquiry. The detailed analytics provided by SleekFlow also help us track performance and refine our messaging strategy. **What do you dislike about SleekFlow?** One drawback of SleekFlow is that its customization options for certain automated workflows are somewhat limited, making it challenging to tailor specific processes to unique business needs. This can occasionally restrict flexibility for more complex use cases. **What problems is SleekFlow solving and how is that benefiting you?** offering a centralized platform to manage customer interactions across multiple channels, including WhatsApp. Its automation tools save time on repetitive tasks. ### 12. Streamlined CRM for Better Lead Management **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** January 07, 2025 **What do you like best about SleekFlow?** SleekFlow makes it easy to connect Facebook leads to WhatsApp, enabling faster and more effective communication. The automation features save time, and the platform is intuitive to use, improving our overall workflow. **What do you dislike about SleekFlow?** Occasionally, the platform requires refreshing the page to reflect updates, but it’s a minor inconvenience that doesn’t affect overall performance. **What problems is SleekFlow solving and how is that benefiting you?** SleekFlow simplifies lead management by seamlessly connecting Facebook leads to WhatsApp, enabling faster responses and more personalized communication. This has improved our lead conversion rates, streamlined our sales process, and saved valuable time by centralizing interactions in one platform. ### 13. Streamlines our Customer Service Team **Rating:** 5.0/5.0 stars **Reviewed by:** Li Hua W. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** October 22, 2024 **What do you like best about SleekFlow?** Started with 1 business unit, we're now already using sleekflow for all 3 of our business units. Well-featured software, easy to use makes it a breeze to onboard new team members. Good customer support albeit turnaround time can be improved further. **What do you dislike about SleekFlow?** Migration to Sleekflow 2.0 is still buggy, hope this resolves after migration completes. One email can only login to one account, rather inconvenient if you're handling more than 1 account. **What problems is SleekFlow solving and how is that benefiting you?** Reduce time taken to get back to clients: any team members can easily respond, view and monitor client chats. ### 14. Empowers our website with seamless WhatsApp support **Rating:** 3.5/5.0 stars **Reviewed by:** Hades K. | Head of Solutions, Small-Business (50 or fewer emp.) **Reviewed Date:** June 05, 2024 **What do you like best about SleekFlow?** SleekFlow is feature-rich from a business user's perspective. We can manage and answer incoming WhatsApp messages from our customers easily through SleekFlow's backend Inbox. It supports multiple agents, allowing our customer service staff to handle incoming support requests efficiently. Additionally, SleekFlow's backend facilitates the creation of WhatsApp marketing broadcast messages effortlessly, making it simpler than ever to reach a bulk targeted audience. We particularly appreciate the Flow feature, which enables us to build complex automated responses, saving our customer service team time on frequently requested support topics. SleekFlow's user support team is helpful, effective, and friendly. **What do you dislike about SleekFlow?** SleekFlow's server performance is extremely slow, significantly hindering backend operations on a daily basis. The system lags even when navigating between pages, and the newer SleekFlow admin 2.0 has not improved this issue. Managing contacts and contact lists is also very slow, with importing contacts sometimes taking over 10 hours. While the Flow feature is useful, editing larger flows is extremely laggy, with scrolling and zooming being particularly problematic. Additionally, the features in SleekFlow 1.0 and 2.0 are inconsistent, with the important 'Broadcast Actions' feature missing from version 2.0. Template approval is another pain point, often taking at least 15 minutes, whereas other agencies can get templates approved in one minute. In summary, SleekFlow's server, backend operations, and UI performance are excruciatingly slow and inefficient. **What problems is SleekFlow solving and how is that benefiting you?** SleekFlow significantly enhances our ability to use WhatsApp as a business tool by supporting multiple customer service agents to handle support requests simultaneously. It centralizes conversations, making it easy for our entire customer support team to follow and manage interactions. This saves us considerable time and improves our efficiency. Additionally, SleekFlow simplifies the process of broadcasting marketing materials to customers via WhatsApp, allowing us to execute marketing promotions more effectively and reach our audience with ease. ### 15. Quite powerful tool to promote via WhatsApp **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** October 17, 2024 **What do you like best about SleekFlow?** Many features, the flow builder is very interesting **What do you dislike about SleekFlow?** CS support needs to be improved, can have be more helpful on urgent situation. **What problems is SleekFlow solving and how is that benefiting you?** Whatsapp Markting tool and CS support platform, it's very hepful for both ! ### 16. Had a lot of help from the Sleekflow Team. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** November 11, 2024 **What do you like best about SleekFlow?** It is very logical. If a team is managing it, it would have been smooth-sailing. Easy to understand and use. The team. Daniel has been very helpful all throughout - from the onboarding down to the flowbuilders. They have been very patient in guiding me and answering all my queries. **What do you dislike about SleekFlow?** Not being able to measure the flowcharts responses. It would be great if the flowcharts would have the same logs as the broadcasts (how many were delivered, read, replied to, etc) **What problems is SleekFlow solving and how is that benefiting you?** The difficulty of messaging customers one by one when you have hundred of customer each day. ### 17. Loco Loco’s transition to WABA **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Events Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 10, 2025 **What do you like best about SleekFlow?** For now we are loving the AI Smart Summary function. It really eases the handover/takeover of enquiries from one officer to another. **What do you dislike about SleekFlow?** The set up phase is quite a challenge for us. We were unfortunate to experience a delay in running our WABA. **What problems is SleekFlow solving and how is that benefiting you?** The Chatbots helps filter initial queries from leads before they reach us. The Auto Assign function let us have ownership of our respective sales. ### 18. Honest and real usage of Sleekflow **Rating:** 5.0/5.0 stars **Reviewed by:** Jerome T. | Director, Retail, Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2024 **What do you like best about SleekFlow?** SleekFlow is easy to use for my operational shop staff, as it makes handling customer messages a breeze. It is also super intuitive to navigate within the inbox page, as we are able to view the customer’s profile directly in the inbox without going to another page. The automation builder is one of the best features that has been introduced; we were able to create certain automations based on triggered keywords. The automation builder is easy and intuitive. As I do not have any knowledge of IT, it was very manageable for myself. **What do you dislike about SleekFlow?** While SleekFlow offers a set of features for managing customer communication, we find the pricing structure to be a bit rigid or potentially prohibitive for smaller businesses or startups. Overall, while SleekFlow offers excellent value for its features, the pricing structure could be more accommodating to a wider range of businesses. Secondly, if you are on monthly plan, be sure to pay on due otherwise you will not be able to access Sleekflow! **What problems is SleekFlow solving and how is that benefiting you?** SleekFlow offers a solution for my optical shops by tackling various communication challenges. One benefit is its ability to send customer's reminder of their appointment from multiple platforms like WhatsApp, and Facebook Messenger.. This streamlines communication, ensuring no messages are overlooked and enhancing our customer's satisfaction. Previously, we often missed messages from our potential customer as there were too many enquiries in a day. Moreover, the automation capabilities enable our business to automate routine tasks, such as appointment reminders, follow-ups, and customer inquiries, significantly reducing our manual workload and freeing up our staff time! Additionally, SleekFlow provides valuable insights into customer interactions, allowing our business to better understand our patient's preferences and behaviors through specific keywords trigger and SleekFlow automatically adds the customer's into the specified Label/List. We were also able to segment different customers based on their assigned labels, therefore increasing our efficiency in re-targeting these customers in the future. ### 19. quick customer support **Rating:** 5.0/5.0 stars **Reviewed by:** CC C. | Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** November 12, 2024 **What do you like best about SleekFlow?** omni channel, having boardcast function and user-friendly interphase **What do you dislike about SleekFlow?** Sometimes have bug and slow page speed v1 & v2 still needs to switch to use often when using different fuctions **What problems is SleekFlow solving and how is that benefiting you?** WhatsApp boardcast is useful, but sometimes there are users failed to send out due to reason "user as a part of an experiment" ### 20. Wonderful tool to build relationship with customer **Rating:** 5.0/5.0 stars **Reviewed by:** Tommy W. | Founder, Mid-Market (51-1000 emp.) **Reviewed Date:** November 30, 2024 **What do you like best about SleekFlow?** Whatsapp is the most popular messaging app in Indonesia overtaking the traditional SMS method. We are grateful that Sleekflow has solid integration with Whatsapp including API feature that helps us to share data between our back-end system and Sleekflow. This enables us to explore endless ideas to communicate and enhance the relation with our customers. **What do you dislike about SleekFlow?** Sleekflow subscription fee is higher compared to peers. **What problems is SleekFlow solving and how is that benefiting you?** Automatic reply to customer questions during off hour Customize customer service and marketing content to our customers ### 21. A Time-Saving Tool for Managing Communication **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Commercial Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** November 18, 2024 **What do you like best about SleekFlow?** SleekFlow helps us manage all our messages from different platforms in one place. It's easy to use and saves time, especially with the automated follow-ups. **What do you dislike about SleekFlow?** Setting it up can be tricky, especially for advanced features. Not easy to configure the automation flow for beginners. **What problems is SleekFlow solving and how is that benefiting you?** For us at INFINITY8, it means we can easily manage inquiries from potential clients, track conversations, and follow up quickly – all in one place – saving our team time and helping us provide faster, more efficient service. ### 22. Good and seamless **Rating:** 5.0/5.0 stars **Reviewed by:** Zeeshan A. | Head of Growth, Mid-Market (51-1000 emp.) **Reviewed Date:** October 09, 2024 **What do you like best about SleekFlow?** 1. Simplicity and user-friendliness. 2. Don't require complex integrations. 3. Easily accessible and integratable for Shopify platforms. 4. Quick support team **What do you dislike about SleekFlow?** A few product capabilities are limited: 1. Creation of different user segmentation like past engagers 2. Exclusion and inclusion of audiences 3. Profiling the audiences 4. Tool can add automations beyond add to cart (visited a product etc) **What problems is SleekFlow solving and how is that benefiting you?** Marketing and automations ### 23. Very smooth and professional **Rating:** 5.0/5.0 stars **Reviewed by:** Joe H. | Owner and manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 02, 2024 **What do you like best about SleekFlow?** Very smooth on boarding process and team is extremely supportive **What do you dislike about SleekFlow?** Nothing so far we believe we made tge right decision for the business **What problems is SleekFlow solving and how is that benefiting you?** It helped us answer all leads, follow up and identify potential clients ### 24. Great business tool **Rating:** 5.0/5.0 stars **Reviewed by:** Luk E. | Assistant marketing analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2024 **What do you like best about SleekFlow?** The powerful content storage and convenient broadcast method allow me to publish my business information to my customer list at once. very convenient. The customer service team did a great job answering all my questions and providing me with workable solutions multiple times. **What do you dislike about SleekFlow?** I hope the response speed of the automatic response to messages function will be faster. Sometimes it takes a long time for my customers to get a response after clicking a button. **What problems is SleekFlow solving and how is that benefiting you?** Allows me to broadcast information to many contacts at once and get their interactions. Very good feature. ### 25. It is a useful tool for marketing **Rating:** 5.0/5.0 stars **Reviewed by:** Dinda S. | Digital Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 21, 2024 **What do you like best about SleekFlow?** I like that it has automation feature, so that we can reduce human error **What do you dislike about SleekFlow?** We have to manually change the newest version instead of automatically **What problems is SleekFlow solving and how is that benefiting you?** Reducing human error by having automation ### 26. good experience using sleekflow **Rating:** 5.0/5.0 stars **Reviewed by:** Khoirul A. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2024 **What do you like best about SleekFlow?** it is very easy to manage incoming chats from several social media, the user interface is also simple and easy to use, the automation bot is very helpful in replying to frequently asked questions, it is equipped with a very useful labeling feature which makes it easier to follow up leads, handling when there are complaints is also classified as fast. **What do you dislike about SleekFlow?** Some things that need to be improved include: The long loading speed is quite annoying, especially on mobile, the analytical features are still incomplete, we need to add filters for hours and minutes so that we know at what time chats are busiest, and a feature to see CS speed in replying to chats in certain hours. It is necessary to add a feature for dividing leads to CS based on percentage, so that we can give a small percentage of leads to CS who are interning or low performing, and vice versa. **What problems is SleekFlow solving and how is that benefiting you?** use of labeling and filters for CRM needs and distribution of leads to certain agents ### 27. Great. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Cosmetics | Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2024 **What do you like best about SleekFlow?** Easy to use, interactive and great customer service. **What do you dislike about SleekFlow?** Additional add-ons are expensive. Otherwise it's a great platform for automated related stuff. **What problems is SleekFlow solving and how is that benefiting you?** SleekFlow helps by bringing all customer messages from different platforms into one place, making it easier to manage everything in one spot. This saves time, ensures faster responses, and helps us stay on top of all customer inquiries, leading to better service and stronger connections with clients. ### 28. great platform **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2024 **What do you like best about SleekFlow?** the platform has so many features that would suit any type of bussiness as well as they have incredibly amazing team they support you fullym help with making plans and follow up . **What do you dislike about SleekFlow?** nothing that i've noticed yet its going well **What problems is SleekFlow solving and how is that benefiting you?** sleekflow is helping me to have an automated conversation with my customer making it easier engage . ### 29. Reliable Support and Strong Integrations **Rating:** 5.0/5.0 stars **Reviewed by:** Josh T. | Performance Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 21, 2024 **What do you like best about SleekFlow?** SleekFlow offers a responsive and supportive onboarding experience, ensuring that users feel guided from the start. The platform integrates well with major communication channels like WhatsApp, which is crucial for maintaining seamless customer interactions. Their customer support is notably quick and reactive, which helps resolve issues efficiently. **What do you dislike about SleekFlow?** Navigating between different versions can be cumbersome, and the interface sometimes feels slow and not as straightforward as it could be. **What problems is SleekFlow solving and how is that benefiting you?** SleekFlow solves the challenge of managing customer communications across multiple platforms by centralizing them into a single interface. The automation features allow for efficient workflows, enhancing productivity and enabling personalized customer engagement at scale. ### 30. Excellent customer support **Rating:** 5.0/5.0 stars **Reviewed by:** Tuyen P. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2024 **What do you like best about SleekFlow?** It's not often you find a service provider as quick to respond as SleekFlow. Despite a bit of a bumpy start due to timing during a public holiday, the SleekFlow team jumped right in to tackle all our concerns as soon as we brought them up. Plus, their platform is super easy to use, even for those who aren't tech savvy. **What do you dislike about SleekFlow?** Automations could be more optimized and IT team still made some rookies mistakes. However, there is workarounds and it worked so no biggie. **What problems is SleekFlow solving and how is that benefiting you?** We needed a way to give our VIP customers top-notch support and special treatment, and SleekFlow's WhatsApp API service was just what we were looking for. ### 31. Endless potentials without prior programming knowledge. **Rating:** 5.0/5.0 stars **Reviewed by:** Firas A. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2024 **What do you like best about SleekFlow?** We are using WhatsApp as our main line of communication with our customers. Here are points that we think are super cool about SleekFlow. - Super complex functions are dumbed-down to a clean, simple UI. - Handy automation choices, minimizing direct human interactions and improving workflow significantly, especially in our case where hundreds of chats arrived on a daily basis, with only 2-3 people to handle them. - Customer service is very prompt whenever there's a request or a problem occured. - Convenience in pairing with multiple messaging channels, and integrating them into one, single inbox, completed with the already set up parameters. - Their customer support's dedication is on another level! They even helps us set up the automations we need, making it the most programming novice-friendly enterprise business platform out there. (That's why we chose it!) - Can be paired with third party programs and apps like magic! Overall a satisfying experience. We are currently using it for the local market only, but are now considering extending to use SleekFlow's service to our other offices around the world. **What do you dislike about SleekFlow?** - UI response time and loading speed could be improved. - Bugs and internal errors are found sometimes. (Although quite rare and most of the time can be solved quickly with their customer care team.) - Minor (but essentials and available on regular WhatsApp apps) features such as multiple selections, etc. can be added. - We need more display languages (since we are a Japanese company and there isn't any option for that eheh) **What problems is SleekFlow solving and how is that benefiting you?** Filtering, labeling, and assigning hundreds of chats into several groups, helping us to prioritize and reply messages based on each of its context. ### 32. Great customer service and ease of use **Rating:** 5.0/5.0 stars **Reviewed by:** Beth C. | Business Development, Small-Business (50 or fewer emp.) **Reviewed Date:** August 13, 2024 **What do you like best about SleekFlow?** Very easy to use Continuous development of the platform and features Great customer service, very quick response Easy to implement and set up Use this daily to speak with partners and clients **What do you dislike about SleekFlow?** Organisation of the inbox could be better More analytics **What problems is SleekFlow solving and how is that benefiting you?** Broadcast message to support with client progression Integrated to new user to receive welcome message Multiple team members can manage the same WA number ### 33. Great software to work with **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** July 10, 2024 **What do you like best about SleekFlow?** It's pretty easy, and straight forward to work with. Everything works as supposed to work. Their support is fast to respond, and will help you all the way. Overall everything works so far, and it's good to work with. **What do you dislike about SleekFlow?** It's a bit more expensive for the monthly plan of $350 per month, but it comes with lots of functionalities. I just hoped they could increase the Maximum contacts without an extra monthly fee. **What problems is SleekFlow solving and how is that benefiting you?** We mainly wanted to have the WhatsApp API to benefit from a greater reliability. It's worked out so far, but it's still not really easy with broadcasts sometimes. Besides that it does everything it needs to do, and integrates well with our overall Tech-Stack. ### 34. Sleekflow is not only the software its their people! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** February 12, 2025 **What do you like best about SleekFlow?** People and software functionality is good. **What do you dislike about SleekFlow?** prices might be a little high. maybe special packages for the customers who is already engaged for a long time with sleekflow but not able to pay full payment of a long term package. **What problems is SleekFlow solving and how is that benefiting you?** data gathering and data organizing. broadcast aswell. ### 35. Great service offering to improve ROI! **Rating:** 4.5/5.0 stars **Reviewed by:** Kevin T. | Chief Marketing Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** July 26, 2024 **What do you like best about SleekFlow?** It's user-friendly and easy to get on board. The features are great to create customised workshops that suit our business needs. Getting rave reviews from our clients thus far on improving campaign ROIs. Martyn, the sales representative, was amazing in introducing the features while showing the demo. **What do you dislike about SleekFlow?** Customer onboarding team could be more useful in providing better actual on-boarding process. **What problems is SleekFlow solving and how is that benefiting you?** Helping us in selling our sales package as a ROI-proving tool ### 36. Easy to use on laptop and mobile. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** July 18, 2024 **What do you like best about SleekFlow?** I like the features of labels and lists which allow us to filter our contacts for broadcast. It speeds up our work by hours. Messages can be customised based on the names of our customers which are great to build great relationship. Sleekflow is very simple to use as well. Our Facebook leads get integrated into Sleekflow automatically, making it super convenient for us to follow up. **What do you dislike about SleekFlow?** I hope that support can be more prompt and any downtimes can be promptly updated. The interface can be improved and bugs to be squashed more frequently. **What problems is SleekFlow solving and how is that benefiting you?** It allows broadcast to contacts, filtered by labels. Saves us a lot of manhours. ### 37. Easy to implement and has the potential for many others through integration and automation workflows **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Alternative Medicine | Mid-Market (51-1000 emp.) **Reviewed Date:** July 01, 2024 **What do you like best about SleekFlow?** Ease of implementation Ability to store/capture extra variables for various use cases Freedom to create automation/flows to cater for business needs Availability of support via Chat Availability of other channels aside from Whatsapp Filtering, labeling, and assigning chats into to different user groups User roles availability to allow team admins, admins, users with different roles **What do you dislike about SleekFlow?** Lack of proper ticket system to keep track of bugs when there is any UI response speed intermittendly slow at times when demand load is higher **What problems is SleekFlow solving and how is that benefiting you?** Consolidate communications into a platform to allow a group of staff to work on in coming messages rather than using multiple platforms. Automations that help with auto-replys and much more potential to be planned in the future. ### 38. Exceptional Support **Rating:** 5.0/5.0 stars **Reviewed by:** Mohamed H. | Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 12, 2024 **What do you like best about SleekFlow?** Outstanding technical support from the team and prompt resolutions. Sleekflow interface is quite user friendly and it is very easy to build custom flows and execute them for broadcast messaging. **What do you dislike about SleekFlow?** I'm very much satisfied and nothing to dislike. **What problems is SleekFlow solving and how is that benefiting you?** Sleekflow has become the essential bridge facilitating communication and promotions between our marketing channels and our customers. ### 39. Satisfied with the service **Rating:** 5.0/5.0 stars **Reviewed by:** Jason M. | manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 25, 2024 **What do you like best about SleekFlow?** Stable service. Provides good service as BSP. **What do you dislike about SleekFlow?** Nothing I dislike about the service for now. Thanks! **What problems is SleekFlow solving and how is that benefiting you?** Sleekflow provide a platform for us to reply messages and avoid getting banned from sending messages. ### 40. About My Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.) **Reviewed Date:** November 19, 2024 **What do you like best about SleekFlow?** The platform is user-friendly and meets expectations in delivering the task. **What do you dislike about SleekFlow?** Sometimes there's error in creating the broadcast and there's waiting time for the template to be approved. **What problems is SleekFlow solving and how is that benefiting you?** Direct communication with our contacts and a personalized message for the pass holders. ### 41. Very good **Rating:** 5.0/5.0 stars **Reviewed by:** Mazen A. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2024 **What do you like best about SleekFlow?** Very smooth and amazing CS Available 24/7 and very fast **What do you dislike about SleekFlow?** Everything is perfect I like how they are available 24/7 **What problems is SleekFlow solving and how is that benefiting you?** Whatsapp ### 42. good experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Small-Business (50 or fewer emp.) **Reviewed Date:** December 17, 2024 **What do you like best about SleekFlow?** have to send message to client everyday, the broadcast is good, **What do you dislike about SleekFlow?** there s some limitations, like contact quota. **What problems is SleekFlow solving and how is that benefiting you?** send promotion message to client ### 43. very friendly use platform **Rating:** 5.0/5.0 stars **Reviewed by:** Mary C. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 08, 2024 **What do you like best about SleekFlow?** i have no idea about API business whatsapp when i enquiry Sleekflow, the saleman very details and patiently to explain the flow and how it works. For now, im using the platform, the customer support very fast respond and easy to use. Im glad to select sleekflow to be my one of useful business tool. **What do you dislike about SleekFlow?** the platform version is upateing to 2.0, it is a bit confusing which version should I use for some functions. **What problems is SleekFlow solving and how is that benefiting you?** the online message is very mess before i use sleekflow, i cannot follow up each case with different online messager, after using sleekflow, it is very easy to manage all the message in once app. ### 44. Excellent platform to sell through natural conversations. **Rating:** 5.0/5.0 stars **Reviewed by:** Demétrius C. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** August 29, 2024 **What do you like best about SleekFlow?** Super complete platform and special mention to the service by Pedro, which is exceptional! **What do you dislike about SleekFlow?** Sometimes, the bot fails due to system updates. But soon they manage to resolve it. **What problems is SleekFlow solving and how is that benefiting you?** Allows to properly manage commercial and support conversations. ### 45. Sleekflow Review **Rating:** 3.5/5.0 stars **Reviewed by:** Andrew M. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 10, 2024 **What do you like best about SleekFlow?** Sleekflow has a lot of resources on their site and on Youtube to guide new users as they onboard the product into their organisations. One of the cool features that they've recently implemented is Flow Builder which makes any chat automation with external parties much quickere and easier to build. I also appreciated our account manager during the procurement process as she was able to answer many of our questions and helped us feel at easy in selecting Sleekflow. **What do you dislike about SleekFlow?** Because of our account type that we signed up on, we could not receive any hands-on support during our onboarding. We had to resort to their online resources (which were helpful) and contacting their support through Whatsapp. It would have been great to have an option to meet with an product enablement specialist to help guide us through not just the implementation process, but also the approval process to get the green tick for our Whatsapp account. **What problems is SleekFlow solving and how is that benefiting you?** Sleekflow provides us another platform to reach out to our constituents that are more reliant on Whatsapp than email. ### 46. Healthy Business Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Sharan S. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 20, 2024 **What do you like best about SleekFlow?** Interface, smooth navigation, constant updates, friendly customer support and On point pricing. Overall a very good platform for making businesses much more easier. **What do you dislike about SleekFlow?** Payment Gateway is something which they need to have alternatives on cause stripe blocks cards after multiple failures. **What problems is SleekFlow solving and how is that benefiting you?** It is helping us get all the platforms to one place to manage our leads effectively and able to track there performance well. ### 47. An easy way to manage multiple communication channels between Stores and Staffs! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** May 08, 2023 **What do you like best about SleekFlow?** SleekFlow is a powerful tool that can help business improve their customer coummunication and engagement, leading to better customer satisfaction and increased revene. **What do you dislike about SleekFlow?** It is a paid paltform, and the cost maybe prohibitive for some businesses, especially small bussinesses or startups with limited budgets. **What problems is SleekFlow solving and how is that benefiting you?** It helps us acknowledge customer messages promptly, allow visibility between staff responses, resolve and offer better services, and send marketing messages to our customers. ### 48. Basic features but buggy, poor customer service **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** December 02, 2024 **What do you like best about SleekFlow?** Just basic features, lots of limitation. **What do you dislike about SleekFlow?** unstable platform, poor customer service **What problems is SleekFlow solving and how is that benefiting you?** Customer segmentation and workflow automation ### 49. Best omnichannel messaging Platform on the market! **Rating:** 5.0/5.0 stars **Reviewed by:** Monika D. | Director of Digital Experience, Small-Business (50 or fewer emp.) **Reviewed Date:** June 10, 2024 **What do you like best about SleekFlow?** how easy the integration with multiple platforms work, the amazing customer service who is always keen to help, how customizable their payment plans are, east to use, **What do you dislike about SleekFlow?** set up templates is sometimes a challenge, but customer service always help out! **What problems is SleekFlow solving and how is that benefiting you?** The ability to merge multiple messaging platforms into one makes it easy for my team to assign and respond to customers without missing anyone. ### 50. Review on Sleekflow **Rating:** 5.0/5.0 stars **Reviewed by:** Stephen C. | Director, Mid-Market (51-1000 emp.) **Reviewed Date:** July 22, 2024 **What do you like best about SleekFlow?** Very good customer support; responsive and knowledge team members **What do you dislike about SleekFlow?** Some functions are driven by Whatsapp Business requirements, which we know cannot be changed easily by Sleekflow eg messages sent out but blocked cannot be cancelled **What problems is SleekFlow solving and how is that benefiting you?** Reaching out to customer base effectively ## SleekFlow Discussions - [What is SleekFlow used for?](https://www.g2.com/discussions/what-is-sleekflow-used-for) - [View SleekFlow pricing details and edition comparison](https://www.g2.com/products/sleekflow/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-17+20%3A57%3A24+-0500&secure%5Bsession_id%5D=96eb3ec7-7503-40a4-89dc-81885fa6e811&secure%5Btoken%5D=713fe06add16e745a851de3d9d5ef65916b9c3afd4730fad4e472efc5cce68be&format=llm_user) ## SleekFlow Integrations - 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[VTEX Commerce Platform](https://www.g2.com/products/vtex-commerce-platform/reviews) - [WhatsApp API](https://www.g2.com/products/whatsapp-api/reviews) - [WhatsApp Business Platform](https://www.g2.com/products/whatsapp-business-platform/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) - [Zoho Sheet](https://www.g2.com/products/zoho-sheet/reviews) ## SleekFlow Features **Messenger** - Sequencing - AI - Live Chat - Customization Interface **Lead Facilitation** - Customer-facing Chatbot - Lead Qualification - Lead Follow-up - Meeting Scheduling **Channels** - Multi-Channel Coverage - Open Listening **Functionality** - API Call Speed - Communication Varieties **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text Generation - AI Text Summarization **Automation - AI Agents** - Sales Follow-Up - Customer Interaction Automation - Lead Generation - Document Processing - Feedback Collection **WhatsApp Messaging - WhatsApp Marketing** - Transactional Messages - Bulk WhatsApp Messaging - Conversational Messaging - Personalization - Promotional Messages - Automated Replies **Conversational AI - Conversational Commerce Platforms** - AI chatbots - Messaging and Notifications - AI agents - Voice assistants - Communication apps **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging **Process** - Mentions - Tickets - Macros **Channels** - Social Media - Website - Text Message (SMS) - Voice Assistants - Other **Organization** - Opportunity and Pipeline Management - Data Entry - Integrations / APIs **Design** - Communications Strategy Development - Create Content - Personalization - Inbound Identification - Regulatory Compliance **Reporting** - Reports & Analytics - Data Transfer Tools **Support** - Documentation - Community Support - Professional Support **Platform** - Conversation Editor - Integration - Human-In-The-Loop **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Autonomy - AI Agents** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **WhatsApp Business Platform - WhatsApp Marketing** - Segmentation - API Integration - WhatsApp Commerce - Analytics **Platform integration - Conversational Commerce Platforms** - Ecommerce stores - Sales channels - Payment Platform - Internal tools ** Internal Use** - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Channels** - Email - Social - Live Chat - Phone - Text **Customers** - Targeting - Profiles - Analytics - Lead Gathering - Sales Conversion **Performance Analysis** - Coaching - Peformance Tracking **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Analytics and Reporting - Conversational Commerce Platforms** - Conversational analytics - Advance reporting **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Insight** - Surveys - Reporting - Visitor Activity - Help Desk **Sales Analysis** - ROI Forecasting - Sales Forecasting **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - AI Sales Assistant** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Omnichannel Features ** - Retail Management - POS Integration - Social Media Integration - Customer Service Integration - Marketing Tools - E-commerce Integration - ERP Integration **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving ## Top SleekFlow Alternatives - 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