--- title: SleekFlow Reviews meta_title: 'SleekFlow Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 208 reviews by the users' company size, role or industry to find out how SleekFlow works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 208 scale: '5' date_modified: '2026-07-16' parent_category: name: Development url: https://www.g2.com/categories/development --- # SleekFlow Reviews **Vendor:** SleekFlow **Category:** [Communication Platform as a Service (cPaaS) Platforms](https://www.g2.com/categories/communication-platform-as-a-service-cpaas) **Average Rating:** 4.6/5.0 **Total Reviews:** 208 ## About SleekFlow SleekFlow is an AI Suite for Revenue-Driving Conversations. Trusted by over 2,000 enterprises across 70+ countries, we unify WhatsApp, Instagram, Messenger, SMS, Website Live Chat, Email, Call, and beyond into a complete AI operating system. At the core of SleekFlow is AgentFlow, an AI GTM workforce that learns and improves relentlessly. The platform features a unique self-healing knowledge base that observes conversational patterns and identifies data gaps, surfacing one-click fixes for human approval. Beyond automation, SleekFlow’s AI acts as an unbiased data analyst, revealing deep business insights from your real customers’ conversations. From first-click conversion to long-term retention, SleekFlow is redefining the B2C relationship and turning every conversation into a data-backed growth opportunity. Headquartered in Singapore with a global presence in Hong Kong, Malaysia, Indonesia, Brazil, the UAE and the US, SleekFlow is backed by $23.5M in funding from tier-one investors including Tiger Global, Atinum Investment, AEF Greater Bay Area Fund (managed by Gobi Partners GBA and Transcend Capital Partners) Moses Tsang (Former General Partner of Goldman Sachs Group and Chairman of Goldman Sachs (Asia) LLC) and Mars Growth Capital. For more information, visit sleekflow.io. ## SleekFlow Pros & Cons **What users like:** - Users find the **ease of use** of SleekFlow enhances productivity and streamlines customer service efficiently. (88 reviews) - Users commend the **helpful customer support** of SleekFlow, enabling easy setup and quick issue resolution. (67 reviews) - Users value the **automation capabilities** of SleekFlow, significantly enhancing efficiency in managing customer inquiries and communications. (44 reviews) - Users value the **centralized messaging management** of SleekFlow, enhancing efficiency and customer communication across platforms. (44 reviews) - Users find **SleekFlow's AI assistance invaluable** for managing customer inquiries efficiently and enhancing lead conversion efforts. (44 reviews) - Users love the **time-saving automation** of SleekFlow, streamlining lead qualification and message management effortlessly. (36 reviews) - Easy Setup (32 reviews) - Users find **excellent efficiency** in managing customer inquiries and lead conversions with SleekFlow's smart automation features. (29 reviews) - Communication (28 reviews) - Integrations (26 reviews) **What users dislike:** - Users note the **missing features** in SleekFlow, hoping for improvements like message editing and device support. (25 reviews) - Users find the **pricing too high** , especially for add-ons and plan migrations, limiting accessibility for many. (23 reviews) - Users note **limited features** in SleekFlow, particularly in automation and filtering, affecting overall usability. (18 reviews) - Users face **messaging issues** with SleekFlow, such as blocked messages that can't be canceled and unclear template approvals. (18 reviews) - Users experience **slow loading** times and lag, impacting overall usability and efficiency of SleekFlow. (18 reviews) - Users face persistent **bugs** in SleekFlow, impacting usability and responsiveness during critical customer interactions. (17 reviews) - Limitations (16 reviews) - Users express frustration with **poor customer support** , highlighting inadequate backup and lack of hands-on assistance during onboarding. (16 reviews) - Users report a **slow speed** experience with SleekFlow, particularly during high demand, which impacts usability. (16 reviews) - Software Bugs (16 reviews) ## SleekFlow Reviews ### 1. SleekFlow is an excellent platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Furniture | Small-Business (50 or fewer emp.) **Reviewed Date:** November 22, 2024 **What do you like best about SleekFlow?** It is an excellent communicating platform with our clients. Their team is very professional and responsive. In addition, the platform is very well organized and easy to use. **What do you dislike about SleekFlow?** There is nothing we don't like about SleekFlow. We are happy to work with them as they keep on improving. **What problems is SleekFlow solving and how is that benefiting you?** It is helping us communicate easily with our customers ### 2. Comprehensive app to manage the business but occasionally unstable **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** June 13, 2024 **What do you like best about SleekFlow?** gathering all messages from different channels in one place and can be reached by all team members is the best part.And the internal notes function is helpful for communication among the team. **What do you dislike about SleekFlow?** -Wishing sleekflow to be able to do intergration with mindbody, so clients can receive updates of their mindbody accounts by whatsapp as 90% of them are active users of whatsapp over SMS/email. -The template approval criterias is not transparent, it would be nice if the reason could be stated clearly for a rejection. -not very stable. **What problems is SleekFlow solving and how is that benefiting you?** the flow builder looks good, but still exploring ### 3. Helpful customer support which help me easily onboard the sales to use SleekFlow **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.) **Reviewed Date:** March 19, 2024 **What do you like best about SleekFlow?** - Good UIUX - Handy for integration with API - Complete Features for sales - Easy to implement - Good customer support which can answer most of the questions. Although they failed to answer some unique use case, they are still helpful in general. **What do you dislike about SleekFlow?** - Mobile App UIUX seems outdated - Failed to catch the cases of deleted account (i.e. After I deleted the testing account, I can still log in but failed to fetch the data) - Away and Active cannot be visible across the team **What problems is SleekFlow solving and how is that benefiting you?** - Single platforms that integrate most of the social channels. It results that we just need to brief the sales for SleekFlow - API Integration which enables us to extend the capability based on SleekFlow - Intuitive flow builder which is handy to build automation flow similar to Zapier ### 4. Mask number function is good **Rating:** 4.5/5.0 stars **Reviewed by:** Jetz C. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 29, 2024 **What do you like best about SleekFlow?** The masking is the initiative for me. My biz need confidential information that may be leaking to the staff, by using it I can safely let them contact clients without worry. Customer support is readily available. Now I use it everyday and my team handle it well. **What do you dislike about SleekFlow?** The apps still developing, some issues may occur during the usage, so I have to wait for the issue to be settled until I can use it fully again. If the integration between Google Calender abd sleekflow is available, will be good. **What problems is SleekFlow solving and how is that benefiting you?** I am now free from the worry of the staff stealing my clients personal info. And the transition from resignation to the other staff is much easier. ### 5. Great customer experience **Rating:** 4.0/5.0 stars **Reviewed by:** Serena L. | Executive Assistant to Managing Director, Mid-Market (51-1000 emp.) **Reviewed Date:** May 27, 2024 **What do you like best about SleekFlow?** Functions of SleekFlow was good and covered many aspects to enhance customer communication. The backend setup was also well-thought out with multiple user options, tagging, name insert, assigning, etc. Customer expereince with SleekFlow team was great and fast. **What do you dislike about SleekFlow?** Slightly slow load time overall and would sometimes require page refresh to show updates. Functions like picture attachments would significantly slow down sending time. Emojis/ stickers not available so messages with such would not be able to display. Cost of maintaining SleekFlow operation was also quite high. **What problems is SleekFlow solving and how is that benefiting you?** Bulk WhatsApp messaging, centralized messaging hotline for company ### 6. Good start - can go further! **Rating:** 5.0/5.0 stars **Reviewed by:** Benson C. | COO, Small-Business (50 or fewer emp.) **Reviewed Date:** September 01, 2024 **What do you like best about SleekFlow?** It works! From early preview to taking on the full product, it's been a pleasure to use the product for multi-chat organisation. **What do you dislike about SleekFlow?** Different version iterations, and links, and reference to old modules are not helpful **What problems is SleekFlow solving and how is that benefiting you?** All chats in one place is extremely helpful ### 7. Good customer support **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 19, 2024 **What do you like best about SleekFlow?** The customer support in setting up the system and also having most of the features needed for social media automation. **What do you dislike about SleekFlow?** It's pricier than most other tools and does not have a flow builder ui **What problems is SleekFlow solving and how is that benefiting you?** integration with multiple chat and social media applications ### 8. Good Experience **Rating:** 3.5/5.0 stars **Reviewed by:** SH L. | Senior Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 03, 2024 **What do you like best about SleekFlow?** The system is user friendly and their service responsiveness is good. **What do you dislike about SleekFlow?** Template submission occasionally having some problem and importing customer contacts a bit slow. **What problems is SleekFlow solving and how is that benefiting you?** Automation Rules ### 9. SleekFlow in everyday life! **Rating:** 5.0/5.0 stars **Reviewed by:** Luís H. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 27, 2024 **What do you like best about SleekFlow?** Practicality, simplicity, and agility. **What do you dislike about SleekFlow?** Just the change from 1.0 to 2.0 sometimes gives a little work. **What problems is SleekFlow solving and how is that benefiting you?** First, the concentration of service in just one channel, second, the speed of communication, third, the constant and quick support! ### 10. Good service and many functions **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Luxury Goods & Jewelry | Small-Business (50 or fewer emp.) **Reviewed Date:** June 27, 2024 **What do you like best about SleekFlow?** Customer support is very good. Was able to Integrate into our CRM which was the main reason for changing to Sleekflow. Able to create chat flows for our messsaging. Sales team found it easy to implement, **What do you dislike about SleekFlow?** Cost for SMS is a bit higher than previous provider **What problems is SleekFlow solving and how is that benefiting you?** Sleekflow is heling us to nurture leads and also be more efficient with communicating incoming messages on one platform. ### 11. Experience using sleekflow for 2 years **Rating:** 5.0/5.0 stars **Reviewed by:** Estetika D. | SPV Customer service, Small-Business (50 or fewer emp.) **Reviewed Date:** May 26, 2024 **What do you like best about SleekFlow?** Customer Support so very GOODDD👍🏻👍🏻👍🏻 **What do you dislike about SleekFlow?** There are still many errors when you want to reply to a large number of customer messages **What problems is SleekFlow solving and how is that benefiting you?** Many chats still haven't reached Customer Service And customer service support helps to rework from the backend ### 12. Easy to on board **Rating:** 5.0/5.0 stars **Reviewed by:** Veeresham K. | General manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 10, 2024 **What do you like best about SleekFlow?** For the time I have asked for the demo, the on boarding has been easy and also creating the flow of chat **What do you dislike about SleekFlow?** Least helpful for me is the chat flows review option I couldn't see the while creating the flow on the go. **What problems is SleekFlow solving and how is that benefiting you?** Communications & follow ups ### 13. Sleekflow is easy to use for me **Rating:** 5.0/5.0 stars **Reviewed by:** Tommy C. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 06, 2024 **What do you like best about SleekFlow?** UI is great and ease to use Technical support staff is brilliant and quick reponse. **What do you dislike about SleekFlow?** Need API support for broadcast functions **What problems is SleekFlow solving and how is that benefiting you?** Sleekflow can help us to send out message to our customer without any barriers, that can minimize the risk of spamming on our account. ### 14. Good support and good service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** August 27, 2024 **What do you like best about SleekFlow?** A system that works best with WhatsApp API **What do you dislike about SleekFlow?** I hope the system can be more customizable. **What problems is SleekFlow solving and how is that benefiting you?** The automation flow for auto replies ### 15. Good **Rating:** 5.0/5.0 stars **Reviewed by:** Ethan P. | Sales, Small-Business (50 or fewer emp.) **Reviewed Date:** June 05, 2024 **What do you like best about SleekFlow?** Functions of the system which make everything convenient. **What do you dislike about SleekFlow?** Sometimes the customer serivces reply slow. And I started using the system after account is created on 5/20. But they charge me the date I made the payment to them on 5/8. This is really wrong. **What problems is SleekFlow solving and how is that benefiting you?** I can monitor all the chats that is going on with the customers by others. ### 16. Powering and Scaling up for growth with Sleekflow **Rating:** 5.0/5.0 stars **Reviewed by:** Doh Hau G. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 02, 2023 **What do you like best about SleekFlow?** Sleekflow offers an amazing solution to reach masses with ease and in an authenticated form. With its connectivity via Whatsap Business API, it provides immediate authority and authenticity of a business ownership. The ability to reach out at scale via it messaging platform makes ROI into calculable computation. What we needed is scale and speed and Sleekflow offers that solution with its mastery with META. Customer success manager was readily available to support the onboarding process. A very dedicate team across the region to trouble shoot any challenges in operation or development. **What do you dislike about SleekFlow?** There are little or grievances using Sleekflow. What will be more exciting it better value pricing moving forward. **What problems is SleekFlow solving and how is that benefiting you?** The ability to scale using technology and being able to work through the Top funnel seamless and effortless with campaign metrics in place. In simple language, to Scale with Speed and repeat. ### 17. Inspiring your business with care **Rating:** 5.0/5.0 stars **Reviewed by:** Anthony C. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 03, 2023 **What do you like best about SleekFlow?** Serena keeps following our account and provides support on how we can ultilize sleekflow to provide a better customer journey. She constantly shares ideas on using automation which inspired us a lot on doing work more efficiently. **What do you dislike about SleekFlow?** There are still some features we would love to see on sleekflow. Like replaying customers reply, categorising template. **What problems is SleekFlow solving and how is that benefiting you?** Grouping different messaging channel into one platform. Setting up automation to reduce the workload of customer services team. Syncing Shopify to make seamless order viewing and cs. ### 18. The service from the customer service team was very satisfying, Ms. Alma as the manager of slekflow was very good. **Rating:** 5.0/5.0 stars **Reviewed by:** Ammar S. | CEO AMMAR SWIM, Small-Business (50 or fewer emp.) **Reviewed Date:** May 17, 2024 **What do you like best about SleekFlow?** The WA API application is very helpful for my company. **What do you dislike about SleekFlow?** none, I am very happy with sleekflow **What problems is SleekFlow solving and how is that benefiting you?** The number of customers who contacted via WhatsApp has already been handled by SleekFlow. ### 19. The best option for workflow automation and affordable price **Rating:** 4.5/5.0 stars **Reviewed by:** Rilliam F. | Chief Executive Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** January 20, 2024 **What do you like best about SleekFlow?** In 2.0 Sleekflow version, it gives much much more upgrade. You can make wokrflow for your customer from entry to exit conversation. Customer service very fast responses and will help you for any technical question. I am using this software almost 1 year and server never down. **What do you dislike about SleekFlow?** Limitation for business 40.000 contact. If you want to add more you must pay more. But you cant delete non engage contact for long periode. **What problems is SleekFlow solving and how is that benefiting you?** Handling customer objection, Repeat QNA, chat bot ### 20. Good customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Paul M. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2024 **What do you like best about SleekFlow?** User friendly format to handle and good customer service **What do you dislike about SleekFlow?** Without a testing platform to check delivery, still under construction of ver 1 &2 **What problems is SleekFlow solving and how is that benefiting you?** Customer targeting ### 21. Efficient Customer Communication Solutions with Sleekflow **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Events Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2024 **What do you like best about SleekFlow?** Sleekflow accelerates customer interaction management across social platforms, offering a robust and efficient solution. It's a valuable asset for businesses seeking to elevate their customer engagement and support. **What do you dislike about SleekFlow?** As a new user, what I find challenging is the transitions between versions 1.0 and 2.0 as I navigate through the platform. Additionally, I've observed that Sleekflow can be slow when handling user management and verification processes. **What problems is SleekFlow solving and how is that benefiting you?** Sleekflow addresses the challenge of effectively reaching customers directly on their phones, bypassing email clutter and the noise of numerous communication platforms. ### 22. Sleekflow **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Events Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2024 **What do you like best about SleekFlow?** More users can access with one phone number, ease delegations of tasks or accounts to team members. Internal note function can leave message for internal team notice. **What do you dislike about SleekFlow?** Cannot make call , must use template to reach clients , clients dont reply , need a lot of template **What problems is SleekFlow solving and how is that benefiting you?** Automation help to lead client to the directions we need to know ### 23. Very user friendly! **Rating:** 5.0/5.0 stars **Reviewed by:** Kashida D. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 01, 2024 **What do you like best about SleekFlow?** It is a very helpful tool which allows us to connect with our customers very easily. **What do you dislike about SleekFlow?** Prefer using Sleekflow version 1.0 instead of 2.0 **What problems is SleekFlow solving and how is that benefiting you?** Connecting with clients smoothly ### 24. Good service **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** June 05, 2024 **What do you like best about SleekFlow?** The onboarding process was simple and easy to follow. **What do you dislike about SleekFlow?** Creating broadcast messages is less simple and more expensive than using WhatsApp business **What problems is SleekFlow solving and how is that benefiting you?** Giving more than one administrator access to our whatsapp number. ### 25. Best customer support tool I've used **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Small-Business (50 or fewer emp.) **Reviewed Date:** December 26, 2023 **What do you like best about SleekFlow?** Sleekflow is far easier to use across multiple channels than the competing products we've tried as all channels are unified into a highly intuitive single customer view. The channel fallback is a great feature, as are the automations which allow us to tag customers and automate workflows based on customer characteristics without tedious manual intervention. We use the broadcast feature to regularly update customers as well as reactivate lapsed customers. The support is also very good. Overall, a beautfully designed and easy to use product. **What do you dislike about SleekFlow?** It would be good to have email as an added channel. **What problems is SleekFlow solving and how is that benefiting you?** Communiating with leads and customers using SMS, individually and at scale. ### 26. Good and responsible support team and professional sales staff！！！ **Rating:** 5.0/5.0 stars **Reviewed by:** lee j. | manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 10, 2024 **What do you like best about SleekFlow?** Their after-sales service is really great! **What do you dislike about SleekFlow?** I think they did a great job,no any disslike. **What problems is SleekFlow solving and how is that benefiting you?** Convenient for us to use and expand business scale ### 27. Review on sleekflow **Rating:** 4.0/5.0 stars **Reviewed by:** Timothy P. | Account Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 15, 2023 **What do you like best about SleekFlow?** Convenient for my team sharing whatsapp, with automation features we are able to engage with customers faster which in turn increased our potential customer retain rate. **What do you dislike about SleekFlow?** There has been a few bug with the mobile application and sometimes the browser version, which can cause some inconvenience to our team. But on the bright side, Sleekflow's tech team is able to address our issues at the soonest. **What problems is SleekFlow solving and how is that benefiting you?** It has automation reply systems, which help us with retaining potentail customers when our customer service officers are not available. And the whole team is able to share a common number, do help the team to get clearer picture of customer's messages comparing to what we did before. We are able to create automation linking with our facebook leads form, hence contacting leads are done more timely. ### 28. User-friendly interface **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Mid-Market (51-1000 emp.) **Reviewed Date:** March 06, 2024 **What do you like best about SleekFlow?** A well-structured interface that is both clear and easy to understand, ensuring everyone who does not have much experience could operate the system. **What do you dislike about SleekFlow?** Signal messaging platform has not yet integrated **What problems is SleekFlow solving and how is that benefiting you?** Sleekflow helps blasting out the message by using a message template instead of sending to the target audience one by one. It saves our time and workload. ### 29. A good experience **Rating:** 5.0/5.0 stars **Reviewed by:** finnick l. | design and marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** May 16, 2024 **What do you like best about SleekFlow?** You like SleekFlow the most. You can arrange a ZOOM meeting to serve customers. Every time a question is asked, SLEEKFLOW will do its best to answer. **What do you dislike about SleekFlow?** You don't like SleekFlow. It's a bit more difficult because you have to use both platforms temporarily. Also, using the platform could be more convenient, for example, automation is relatively difficult to use. **What problems is SleekFlow solving and how is that benefiting you?** SleekFlow solved the problems we faced with customers. ### 30. Easy tool to manage different communications channels **Rating:** 5.0/5.0 stars **Reviewed by:** Man L. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 14, 2023 **What do you like best about SleekFlow?** Basic function is good for marketing, simple and easy to handle **What do you dislike about SleekFlow?** automation doesn't work while create new rule can't get instantly reply from customer support **What problems is SleekFlow solving and how is that benefiting you?** communicate with customers from different channels in one go ### 31. Friendly and with some nice features, but could be better **Rating:** 3.0/5.0 stars **Reviewed by:** Alexandre M. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 01, 2024 **What do you like best about SleekFlow?** The possibility of create automations very easily The implementation was easy **What do you dislike about SleekFlow?** - The API is very limited - In automations/flow builder can have more logics - The analytics is very poor - Could be a looot of more events in contacts - The problem with server and lag issues is very recurrently - The support is very slow **What problems is SleekFlow solving and how is that benefiting you?** The front for chat with whatsapp and some automations ### 32. Convenience, simple to use! **Rating:** 5.0/5.0 stars **Reviewed by:** Bobo T. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 28, 2023 **What do you like best about SleekFlow?** SleekFlow has helped me streamline my customer service process and save time while providing exceptional service to my customers. Highly recommend **What do you dislike about SleekFlow?** one downside of SleekFlow is that the approval template process can be slow at times, which can cause delays in implementing changes. **What problems is SleekFlow solving and how is that benefiting you?** Incredibly user-friendly and intuitive, allowing me to easily set up chatbots and automate conversations with my customers. ### 33. Google 服务 **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2024 **What do you like best about SleekFlow?** The SeekFlow application is commendable as it offers many practical features that make our work more efficient and organized. Its user interface is intuitive and easy to understand, allowing us to easily manage tasks and projects. We particularly like its reminder feature, which can timely remind us of important matters and deadlines. Additionally, SeekFlow's team collaboration features are also excellent, allowing us to easily share information and documents with team members. Overall, SeekFlow is an outstanding work management tool, and we strongly recommend it to other businesses. **What do you dislike about SleekFlow?** This app is outstanding and works flawlessly. Its features are comprehensive and easy to operate, allowing us to effectively manage our workflow. We haven't encountered any technical or operational difficulties, and it runs very smoothly. The app's design is simple and intuitive, enabling us to quickly get started and fully leverage its advantages. Overall, this is a very good work management tool, and we are very satisfied with it. **What problems is SleekFlow solving and how is that benefiting you?** 在一个应用程序中轻松与人聊天 ### 34. Good customer service reply helper - Good Reviews of SleekFlow **Rating:** 5.0/5.0 stars **Reviewed by:** Matt C. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 14, 2023 **What do you like best about SleekFlow?** SleekFlow is a great helper in responding to customer messages. Firstly, the interface is clear and easy to use, with clear button instructions, which makes it easy to use for both us and our customers. Secondly, SleekFlow provided clear and detailed training at the beginning so that we could have enough time to familiarise ourselves with the software and find the staff to answer any questions afterward. Lastly, the staff of SleekFlow are friendly and approachable and are always available to help us with any queries we may have. The overall experience is very good. **What do you dislike about SleekFlow?** Although the staff of Sleekflow provided us with appropriate assistance and answers to our questions, and the overall design of the software was easy to use, the only drawback is that sometimes the staff were slow to reply and we sometimes did not have enough time to deal with our problems, but this was only a minor problem. **What problems is SleekFlow solving and how is that benefiting you?** Sleekflow is intended to facilitate the response of our customer service. It helps us in terms of speed of response, robotic response and customer classification. Firstly, we have a lot of inquiries from customers every day and it helps us to reply faster without having to reply manually one by one. Secondly, the bots are easy to set up to reply to messages, which also helps us not to reply to customers manually sometimes. In addition, the system has some tags to help us classify the large number of customers, which also helps us with statistics and classification. ### 35. It is a great tool for every business. **Rating:** 5.0/5.0 stars **Reviewed by:** Andy N. | CEO & Co-founder, Small-Business (50 or fewer emp.) **Reviewed Date:** August 15, 2022 **What do you like best about SleekFlow?** It is lag-free tool. help us speed up productivity. **What do you dislike about SleekFlow?** sometimes the messages cannot be sent. Overall is good **What problems is SleekFlow solving and how is that benefiting you?** productivity ### 36. Best tool to manage customer enquiries **Rating:** 4.5/5.0 stars **Reviewed by:** Haziq K. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 31, 2023 **What do you like best about SleekFlow?** my team can now share the same whatsapp number, allowing us to serve customers faster and with proper tracking. automation also helps us to get initial information that we need from the customers. **What do you dislike about SleekFlow?** it is a bit on the pricier end. i think we also need more function for the automation enabling more varieties of response from the customer. mobile application can be improved upon too. **What problems is SleekFlow solving and how is that benefiting you?** creating a centralized system for initial customer communication. now we are able to track and monitor communication with customers, hence creating a standardized approach for every staff ### 37. Happy with the Onboarding Sessions **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** January 12, 2024 **What do you like best about SleekFlow?** seamless automation, user-friendly approach of integration **What do you dislike about SleekFlow?** I really wouldnt say "dislike" but most probably, can't wait till the completion of V2 of Sleek Flow to avoid switching from V1. Other than that, we're good and looking forward how it would bring positive results to our marketing campaigns and efforts. **What problems is SleekFlow solving and how is that benefiting you?** WhatsApp strict policies on first-time messages that is being tagged as "Spamming". ### 38. Great Application with Great Team Member behind **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Enterprise (> 1000 emp.) **Reviewed Date:** May 01, 2024 **What do you like best about SleekFlow?** great support and very ease to implement, because with very helpfull guidance and also features that helps us understanding the customers **What do you dislike about SleekFlow?** the application 2.0 still in beta version. **What problems is SleekFlow solving and how is that benefiting you?** helpfull with the autorule messaging help us with some issue , such as limited contact ### 39. Good but slightly pricy **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** January 02, 2024 **What do you like best about SleekFlow?** 1) Customer support is fast and responsive 2) The platform is straightforward to use 3) Easy to integrate with 3rd party apps. **What do you dislike about SleekFlow?** 1) Everything is subscription basis which makes it expensive in the long run. 2) Some of the issues raised before but haven't gotten an update or fix. **What problems is SleekFlow solving and how is that benefiting you?** 1) Consolidate all the chats in one place 2) Easier to audit all the chats. ### 40. Their support is highly valueable **Rating:** 4.0/5.0 stars **Reviewed by:** Nabeel S. | Brand Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 04, 2023 **What do you like best about SleekFlow?** Support team is the most valuable part with their inputs to real business use case scenarios and their quick response. With that I belive feedback helps everyone improve so it'll be a great long terms if the focus is improved on service features and more simplified user access instead of dark design when it comes to unsubscribinh any add on plus just get rid of top bar of top up top up upsell from all users and only to separate accounting invoice automation. **What do you dislike about SleekFlow?** Top bar which pushes upsell with guilt tripping to all the users. It's unnecessary when there is still credit in the account yet it keeps showing **What problems is SleekFlow solving and how is that benefiting you?** I'm still testing this product out along with hubspot sales pro, zendesk and twilio... it does seems promising but the glitches, bugs, and server refresh rate really needs upgrade. ### 41. Great platform, constantly improving **Rating:** 4.0/5.0 stars **Reviewed by:** Gabriel d. | Sócio fundador, Small-Business (50 or fewer emp.) **Reviewed Date:** May 04, 2023 **What do you like best about SleekFlow?** The platform is very intuitive, has a good interface, and I got great support in Brazil from Javier. It has good documentation, and meets what it proposes. I recommend that you test it. **What do you dislike about SleekFlow?** The price is high when you need to migrate plans. Sometimes there are some screen loading bugs, frontend updates that are a little annoying (but can be easily fixed). The automation rules are still too simple and do not have more logical options like AND, OR... **What problems is SleekFlow solving and how is that benefiting you?** I had a demand that several professionals in my clinic could answer whatsapp at the same time, being able to forward messages between them, and also that it was possible to use it by cell phone, with a very good app as well as whatsapp. And sleekflow meets this and a little more very well, with respect to automations and marketing shots that I can do. ### 42. Amazing SleekFlow, literally! **Rating:** 5.0/5.0 stars **Reviewed by:** King T. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 09, 2023 **What do you like best about SleekFlow?** SleekFlow is an exceptional platform that seamlessly integrates all our customer channels into a single portal, providing unified messaging, automation, and analytics. With its user-friendly interface, efficient customer communication, powerful automation capabilities, and insightful analytics, SleekFlow truly stands out. Next is the anticipation of upcoming AI features to further enhance our customer and user experience. **What do you dislike about SleekFlow?** While using SleekFlow, we encountered a minor issue with browser notifications. However, the support team has been actively collaborating with us to address and resolve this matter. **What problems is SleekFlow solving and how is that benefiting you?** Omnichannel solution for our customer channels. Support for WhatsApp Business reduces phone calls and helps us recover impossible opportunities through missed calls. Chatbot further extends informational support to 24/7. ### 43. Terrific omnichat client **Rating:** 5.0/5.0 stars **Reviewed by:** Mark L. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2023 **What do you like best about SleekFlow?** We use SleekFlow predominantly as an interface into WhatsApp API. As a chat client the usage is quite close to that of WhatsApp for business meaning less time to train staff to use and be familiar. SleekFlow account manager are terrific to help with onboarding, and it's support channel solve most issues on a timely basis. **What do you dislike about SleekFlow?** There some nuisances with the app, which will hopefully be resolved in future. Support if 24/7 would be great as sometimes we need help after hours. Lastly pricing is Abit on the high side. **What problems is SleekFlow solving and how is that benefiting you?** Much like other businesses we have multiple departments and operators in our team so being able to assign customer conversations to different team members has been a life saver. Integration with Shopify is also not bad ! ### 44. Sleekflow review for Tefal MY **Rating:** 5.0/5.0 stars **Reviewed by:** Vanessa L. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 18, 2023 **What do you like best about SleekFlow?** Sleekflow is very user-friendly and allow us to have multiple users on the platform. The automation is also very easy to setup **What do you dislike about SleekFlow?** The limitation of number of contacts and too add on it can be pricey. **What problems is SleekFlow solving and how is that benefiting you?** Sleekflow allow us to communicate easily with our consumers. ### 45. Great platform, the only that works with WhatsApp business API properly. **Rating:** 5.0/5.0 stars **Reviewed by:** Yury V. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 05, 2023 **What do you like best about SleekFlow?** Customer service, features, WhatsApp Business API integration. Easy to start using. **What do you dislike about SleekFlow?** Pricing is expensive for startups. 99 EUR for subscription + 15 EUR for WhatsApp Business API + business api credits. Hard to pay as a startup. **What problems is SleekFlow solving and how is that benefiting you?** We can talk to the customers with many employees, all via WhatsApp. ### 46. Useful tool to consolidate message from different channels **Rating:** 5.0/5.0 stars **Reviewed by:** Patrick L. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 02, 2023 **What do you like best about SleekFlow?** Consolidate all channels message into one single platform. **What do you dislike about SleekFlow?** Response from support team take longer time than stated. **What problems is SleekFlow solving and how is that benefiting you?** Service customer enquiries and after sales support. ### 47. Alway Lag and slow respond **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2024 **What do you like best about SleekFlow?** Sleek Flow is a good platform for csr **What do you dislike about SleekFlow?** Lag！！！ Web and App also Lag！！ How a big company can make all thing Lag like shit **What problems is SleekFlow solving and how is that benefiting you?** Automation ### 48. Excellent tool for helping our business **Rating:** 5.0/5.0 stars **Reviewed by:** Kimston H. | Enterprise (> 1000 emp.) **Reviewed Date:** August 30, 2023 **What do you like best about SleekFlow?** It is such a great helper for answering customer messages. With comprehensive instructions and an easy-to-operate interface, every member of the team can understand the usage in a very efficient time. **What do you dislike about SleekFlow?** Sometimes, there are bugs that cause inconvenience. However, it does not matter since the team will always be able to respond quickly and resolve the issue. **What problems is SleekFlow solving and how is that benefiting you?** We do business through multi-channel social media. And through SleekFlow, our social customer service was greatly improved. We can reply to customer consultations more efficiently to smoothen our work. Excellent tool! ### 49. Fairly good software **Rating:** 4.0/5.0 stars **Reviewed by:** Ryan T. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 01, 2023 **What do you like best about SleekFlow?** Can be quite intuitive, can be quite easy to implement. **What do you dislike about SleekFlow?** Lack of support after you sign up. Limited features in terms of payment options and timers **What problems is SleekFlow solving and how is that benefiting you?** Limited manpower and able to answer commonly known questions ### 50. SleekFlow works very well and does everything we need it to do. **Rating:** 5.0/5.0 stars **Reviewed by:** Riaan l. | IT Administrator and Digital Creator, Small-Business (50 or fewer emp.) **Reviewed Date:** July 19, 2022 **What do you like best about SleekFlow?** The interface is simple and easy to use and they have a competitive price. **What do you dislike about SleekFlow?** Having to submit templates through the whatsapp provider and not directly within SleekFlow. **What problems is SleekFlow solving and how is that benefiting you?** We are communicating with our organisations members weekly to keep them up to date on current events. ## SleekFlow Discussions - [What is SleekFlow used for?](https://www.g2.com/discussions/what-is-sleekflow-used-for) - [View SleekFlow pricing details and edition comparison](https://www.g2.com/products/sleekflow/reviews?page=3&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-07-16+14%3A08%3A06+-0500&secure%5Bsession_id%5D=181d263e-8938-4576-9d6f-887155d1ba5a&secure%5Btoken%5D=796c29ef02c14ea4e1e997d95d035aef255924773b01f94b93b882fcb988e78e&format=llm_user) ## SleekFlow Integrations - 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[VTEX Commerce Platform](https://www.g2.com/products/vtex-commerce-platform/reviews) - [WhatsApp API](https://www.g2.com/products/whatsapp-api/reviews) - [WhatsApp Business Platform](https://www.g2.com/products/whatsapp-business-platform/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) - [Zoho Sheet](https://www.g2.com/products/zoho-sheet/reviews) ## SleekFlow Features **Messenger** - Sequencing - AI - Live Chat - Customization Interface **Lead Facilitation** - Customer-facing Chatbot - Lead Qualification - Lead Follow-up - Meeting Scheduling **Channels** - Multi-Channel Coverage - Open Listening **Functionality** - API Call Speed - Communication Varieties **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text Generation - AI Text Summarization **Automation - AI Agents** - Sales Follow-Up - Customer Interaction Automation - Lead Generation - Document Processing - Feedback Collection **WhatsApp Messaging - WhatsApp Marketing** - Transactional Messages - Bulk WhatsApp Messaging - Conversational Messaging - Personalization - Promotional Messages - Automated Replies **Conversational AI - Conversational Commerce Platforms** - AI chatbots - Messaging and Notifications - AI agents - Voice assistants - Communication apps **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging **Process** - Mentions - Tickets - Macros **Channels** - Social Media - Website - Text Message (SMS) - Voice Assistants - Other **Organization** - Opportunity and Pipeline Management - Data Entry - Integrations / APIs **Design** - Communications Strategy Development - Create Content - Personalization - Inbound Identification - Regulatory Compliance **Reporting** - Reports & Analytics - Data Transfer Tools **Support** - Documentation - Community Support - Professional Support **Platform** - Conversation Editor - Integration - Human-In-The-Loop **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Autonomy - AI Agents** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **WhatsApp Business Platform - WhatsApp Marketing** - Segmentation - API Integration - WhatsApp Commerce - Analytics **Platform integration - Conversational Commerce Platforms** - Ecommerce stores - Sales channels - Payment Platform - Internal tools ** Internal Use** - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Channels** - Email - Social - Live Chat - Phone - Text **Customers** - Targeting - Profiles - Analytics - Lead Gathering - Sales Conversion **Performance Analysis** - Coaching - Peformance Tracking **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Analytics and Reporting - Conversational Commerce Platforms** - Conversational analytics - Advance reporting **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Insight** - Surveys - Reporting - Visitor Activity - Help Desk **Sales Analysis** - ROI Forecasting - Sales Forecasting **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - AI Sales Assistant** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Omnichannel Features ** - Retail Management - POS Integration - Social Media Integration - Customer Service Integration - Marketing Tools - E-commerce Integration - ERP Integration **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving ## Top SleekFlow Alternatives - 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